EduBrite

EduBrite offers a robust LMS at a much more affordable price point. So they may not have the huge call centers that others do, but the support site offers video tutorials and user forums for quick learning without having to email or call - plus this helps them keep the cost down. When you do have a technology issue, EduBrite support is prompt and extremely helpful. We ran into an issue with our Webex integration and EduBrite support immediately went to work and expanded their integration options to include our specific Webex package. The natural intuitiveness of the system means that it's easy for both users and administrators to learn with only a small learning curve. If you've ever had to learn any other software program, a couple days of online training and playing around in the system is more than enough to get off the ground and developing courses! The team at EduBrite has been a pleasure to work with, and I would highly recommend them to anyone - especially for smaller organizations with limited IT support/experience.

The biggest issue I've found is simply in the use of language. We had an issue with our grading scheme but found out that it wasn't a technology issue or a user error, just simply a difference between the language that our organizations use. What we call an "evaluation" is ungraded, therefore it shows up as a "survey" in EduBrite. Our automatic grading scheme was looking for "tests" because that's what our organization initially requested and users were finishing courses early. With a quick phone call to support, a discussion of the issue, we were able to resolve in the same day! In the future I would also like to see more customizable options for emails to course users - but the templates they have are more than capable of whatever we need.

+ The software is really feature rich, many things already there. This is not a system with only basic functions but really one where you can do a lot.

+ Most of the customisation you need to do can be done directly by you in the system, no need to pay for consulting hours but you have access to almost all settings.

+ The content delivery was really fast (at least here in Europe).

+ There are plenty of customisation options to make the system look really good.

+ Our initial implementation project with EduBrite was very quick and spot on, they did great work.

+ They have both private and public support forums where also regular change logs are published.

+ The price is comparatively low.

+ They seem to be almost unique in the Openlearning offering and this is really a standout feature that I can recommend.

+ The system is very powerful in terms of what is possible to accomplish.

- Some functionality is geared a lot towards cataloges where you buy courses as opposed to a general library being available towards its users.

- The setup with using course and program sessions (instead of just courses and programs) allows for greater flexibility. However in our use case it was just an extra layer of admin work required, so make sure you understand how this works and impacts your business. For example, if a user has completed a course session then that is remembered for that session only, not for the course as a whole. For some use cases there is no solution but you need to work with imperfect workarounds.

- While their Openlearning functionality is great it is not very well integrated with the rest of the system. For example statistics and reports are separate between Openlearning and the rest of the system.

- Learning how to work with the admin side of the system takes time. A lot of settings seem to have been quickly placed somewhere rather than thought-through on where and how to place them.

- Documentation on advanced settings sometimes lacking.

- The support answers are sometimes lacking. For example, when asking "How can we accomplish X", the answer might be "That is not possible" instead of "That is not possible, but we would recommend this workaround or we recommend you modify the process like this instead".

We were making our first moves into eLearning for both internal training as well as customer knowledge sharing. Our learner audience is extensive ' including customers, sales and marketing, customer support, business analysts, QA teams, developers and architects, project managers, and executives. Besides a robust LMS feature set, we had a couple of driving requirements: (1) the solution had to be cloud-based with worldwide availability, (2) because our internal knowledge sharing as well our customer-facing knowledge delivery uses Atlassian Confluence, we wanted an LMS solution that was easily integrated with our existing Confluence implementations. It was important to implement a solution that did not require another login for our learners. In EduBrite we found a solution that met most our functional as well as business requirements. The functionality feature set in EduBrite meets and exceeds our needs. The EduBrite integration to Confluence works well and we have been able to create a seamless experience for employees as well as customers.

Datalex is a market leader in digital commerce for travel retailers. Our Commerce Platform enables a travel marketplace of over one billion shoppers covering every corner of the globe, driven by some of the world's most innovative airline retail brands.