eHopper Overview

What is eHopper?

eHopper is a cloud-based point of sale (POS) software for retail and restaurants available on certified Android 4.4+ tablets , iPad, Windows PC and Poynt mobile terminal.

eHopper offers various payment integrations including a support for a free card payment program in US, integration in Canada and standalone payment options around the world.

The software enables the processing of payments and allows retailers to spend more time driving sales. The POS works on Android tablets, iPads, and web browsers, and is integrated with the Poynt smart terminal for mobile business management. The Poynt smart terminal is a touch screen tablet, receipt printer, and POS barcode scanner, designed to be intuitive to use and with Ethernet support for connectivity. The eHopper system is capable of splitting payments between both customer groups and payment types, and even supports credit card payments from food trucks .

Users can scan items directly into a shopping cart, calculate discounts, and add local and federal taxes. eHopper's customer management module stores customer information - customer profiles, purchase history, and payment details, etc. - in a central database. The information can then be used to prepare customized marketing and email campaigns for regular customers.

eHopper provides features for order management, receipt management, inventory tracking and barcode scanning. The system generates online reports containing real-time data on daily transactions and store operations. Online reports provide a status of earnings, the number of items sold, inventory available, order details, and a breakdown of sales per category. The software integrates with QuickBooks online for synchronizing sales transactions, payouts, and taxes. It is suitable for coffee shops, bars, liquor shops, food trucks and other small retail businesses.

eHopper Overview

Pricing

Starting from
US$19.99/month

Pricing options

Free Trial
Free
Subscription
Value for money

Essential Package: Free
Freedom Package: $19.99 per month, per register
OmniChannel Package: License fee $59.99 per month


eHopper Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China and 5 others, India, Japan, Germany, Brazil, Mexico
Supported Languages
Dutch, English, French, German, Russian, Spanish

Media

eHopper login page
View product and price lists
Accept card or cash payments
Place orders through eHopper
See a breakdown of sales per category on eHopper's reporting dashboard
Connect to QuickBooks
eHopper video eHopper video eHopper video eHopper video eHopper video eHopper video eHopper video eHopper screenshot: eHopper login page eHopper screenshot: View product and price lists eHopper screenshot: Accept card or cash payments eHopper screenshot: Place orders through eHopper eHopper screenshot: See a breakdown of sales per category on eHopper's reporting dashboard eHopper screenshot: Connect to QuickBooks

eHopper Reviews

eHopper Reviews

Overall rating
4
/
5
Excellent
22

Very good
12

Average
9

Poor
1

Terrible
3

Value for Money
4
Features
3.8
Ease of Use
4.1
Customer Support
3.8
72% recommended this app
Jaime R.

Great Company, Great Software, Awesome Service

Ehopper has awesome support, they listen and are very fast at resolving issues. They will train you as many times as needed to ensure you and your staff can utilize every bit of the software to enhance your user experience and make sure your business runs smoothly. They have competitive pricing and are always adding new features and functions to help businesses grow and thrive.


Verified Reviewer

eHopper customer experience

For the most part, the service fills our need at this time.


Iryna P.

Used be a good one; however, now it is horrible

Will be GLAD TO LEAVE this POS asap due to a terrible customer support.


Verified Reviewer

Great Service, Limited Functionality

Overall, it was a positive experience and I would continue to follow their software and hopefully see new and advanced features in the future.


Verified Reviewer

Ehopper review

Pos is easy to use. Back office works with Excel which I like.


Jaime R.
Industry: Financial Services
Company size: 51-200 Employees

Great Company, Great Software, Awesome Service

Used Daily for 1-5 months
Reviewed on 5/11/2018
Review Source: Capterra

Ehopper has awesome support, they listen and are very fast at resolving issues. They will train you as many times as needed to ensure you and your staff can utilize every bit of the software to enhance your user experience and make sure your business runs smoothly. They have competitive pricing and are always adding new features and functions to help businesses grow and thrive.

Pros

This software is easy to use and has everything a business needs to stay organized and up to date with their software in todays day and age. They are constantly evolving and stay competitive in the POS industry as a leader in POS technology.

Cons

They are missing a few features for fullservice restuarants but plan on adding them in the future.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Verified Reviewer
Industry: Retail
Company size: 2-10 Employees

eHopper customer experience

Used Daily for 1+ year
Reviewed on 24/08/2018
Review Source: Capterra

For the most part, the service fills our need at this time.

Pros

We have a convenience store and the inventory management can be very helpful. Also the customer service is very good.

Cons

There are a few small programming options that would be helpful. For example, after the last update they took away the ability to turn off the receipt printing so that we didn't have the "uncheck" that option after every single transaction. We are in a small community and don't have much traffic but with 100 transactions per day that's 100 times we have to click a button. It's not a huge deal but there are just little things like that they overlook I think.

Response from eHopper

Hi,
We'd love to hear more, specifically, about your need to uncheck the receipt printing option. If you could contact us, at your convenience, perhaps there's a work around we can set up for you. Just reply here, or reach out to our Support line. I really appreciate you taking the time to provide us this feedback.Let's see how we can help!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

Iryna P.
Industry: Food & Beverages
Company size: 2-10 Employees

Used be a good one; however, now it is horrible

Used Daily for 1+ year
Reviewed on 14/05/2020
Review Source: Capterra

Will be GLAD TO LEAVE this POS asap due to a terrible customer support.

Pros

Back in 2018 the support was awesome, they went an extra mile in order to sustify their customers.

Cons

Now is 2020 the customer support is the worst in the world. For example, [SENSITIVE CONTENT HIDDEN] (if you hear her name, pls hang up and don't waiste your time!!) she waisted 20+ mins of my precious time, she accused me that I'm not paying for the software, as well as she cannot find mb e in the system and stated that I'm a free member who is NOT going to get help. On my question how about the monthly charges for 2 registers that I'm paying for 2 years, she retorted it is for the devices (however, the devices were paid in full 2 years ago!) I cannot believe they hired her.
If you got a dummiest technician on the phone, like I did on May 12th, whose answers are "... I can't find an article... I don't know the answer...!" That's the sing to LEAVE this company.
On my request to transfer my phone call to a manager, I got yelled by [SENSITIVE CONTENT HIDDEN] and he screamed at me like a crazy person.
That the real face of the technical support right now in 2020.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 0.0/10

Verified Reviewer
Industry: Apparel & Fashion
Company size: 11-50 Employees

Great Service, Limited Functionality

Used Daily for 6-12 months
Reviewed on 27/08/2018
Review Source: Capterra

Overall, it was a positive experience and I would continue to follow their software and hopefully see new and advanced features in the future.

Pros

The software was affordable, the team was very responsive to troubleshoot any issues we had.

Cons

The software was not advanced enough to support all the reporting needs we had in order to analyze our retail performance. There were also a lot of integration and syncing issues with QBO.

Response from eHopper

Thank you for taking the time to submit a response! We pride ourselves on response time to troubleshoot, or any other customer service issues. If you ever have any further trouble with QBO, or any other syncs, please don't hesitate to reach out directly to [email protected]

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 6.0/10

Verified Reviewer
Industry: Retail
Company size: 2-10 Employees

Ehopper review

Used Daily for 1+ year
Reviewed on 27/10/2018
Review Source: Capterra

Pos is easy to use. Back office works with Excel which I like.

Pros

Easy to use pos. Anyone can use checkout.

Cons

Difficult connecting to Quickbooks. Although I have just recently tried.

Response from eHopper

Thank you! If you are still having trouble syncing your point of sale with Quickbooks, please, don't hesitate to reach out directly to [email protected] and we'll be sure to get you set up.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

User recommendation
7.7/10
Based on 47 user ratings
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eHopper Pricing

eHopper Pricing

Starting from
US$19.99/month
Free Trial
Free
Subscription
Value for money

Essential Package: Free
Freedom Package: $19.99 per month, per register
OmniChannel Package: License fee $59.99 per month

Essential Package: Free
Freedom Package: $19.99 per month, per register
OmniChannel Package: License fee $59.99 per month

Value for Money
4/5
Based on 47 user ratings
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eHopper Features

eHopper Features

API
Activity Dashboard
Automatic Notifications
Billing & Invoicing
Customer Database
Customer History
Discount Management
Electronic Payments
Employee Management
Inventory Management
Inventory Tracking
Loyalty Program
Multi-Location
Order Management
Order Processing
POS
Promotions Management
Reporting & Statistics
Sales Reporting
Third Party Integration
Features
3.8/5
Based on 47 user ratings
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Categories

Additional information for eHopper

Additional information for eHopper

Key features of eHopper

  • Custom pricing options
  • Customer profiles
  • Low stock notifications
  • Loyalty program
  • Receipt management
  • Restaurant POS
  • Retail management
  • Returns management
  • Sales reporting
  • Sales tax management
  • Split payments
  • Tip management
  • Transaction history
  • User access controls

Benefits

- Offer free POS and free card processing in US.

- Integrated payment solution in Canada via First Data, Moneris and more.

- eHopper's user access controls enable the configuration of staff permissions and viewing rights, so that only limited staff members have access to financial transactions and store security.

- The order management module splits incoming orders into different channels to provide an understanding of how many orders are coming through each channel.

- The split payments tab provides an option for customers to pay part of their bill with cash and another part with credit or debit card.

- Inventory tracking helps in managing inventory at a stock unit level and informs users in time if any stock is below the minimum threshold level.

- The online reporting feature allows users to access reports from any device and provides visibility and insights into regular sales operations.

eHopper FAQs

eHopper FAQs

Below are some frequently asked questions for eHopper.

Q. What type of pricing plans does eHopper offer?

eHopper offers the following pricing plans:

Starting from: US$19.99/month

Pricing model: Free, Subscription

Free Trial: Available

Essential Package: Free Freedom Package: $19.99 per month, per register OmniChannel Package: License fee $59.99 per month

Q. What are the main features of eHopper?

eHopper offers the following features:

  • Custom pricing options
  • Customer profiles
  • Low stock notifications
  • Loyalty program
  • Receipt management
  • Restaurant POS
  • Retail management
  • Returns management
  • Sales reporting
  • Sales tax management
  • Split payments
  • Tip management
  • Transaction history
  • User access controls

Q. Who are the typical users of eHopper?

eHopper has the following typical customers:

Small Business, Public Administrations, Non Profit, Mid Size Business

Q. What languages does eHopper support?

eHopper supports the following languages:

Dutch, English, French, German, Russian, Spanish

Q. What type of pricing plans does eHopper offer?

eHopper has the following pricing plans:

Free, Subscription

Q. Does eHopper support mobile devices?

eHopper supports the following devices:

Android, iPad

Q. What other apps does eHopper integrate with?

eHopper integrates with the following applications:

Authorize.net, Google Analytics, Google Calendar, Mailchimp, PayPal, QuickBooks Online, QuickBooks Online Advanced, eHopper eCommerce

Q. What level of support does eHopper offer?

eHopper offers the following support options:

Phone Support, Online Support, Knowledge Base, Video Tutorials, FAQs, Forum