--- description: Learn how Cloudbeds can help your business. GetApp provides users in New Zealand with the most detailed information on software reviews, prices and features. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Cloudbeds Reviews, Pricing & Ratings | GetApp NZ 2026 --- Breadcrumb: [Home](/) > [Hospitality Property Management Software](/directory/81/hospitality-property-management/software) > [Cloudbeds](/software/107317/cloudbeds) # Cloudbeds Canonical: https://www.getapp.co.nz/software/107317/cloudbeds Page: 1 / 15\ Next: [Next page](https://www.getapp.co.nz/software/107317/cloudbeds?page=2) > Cloudbeds offers a scalable platform for you to efficiently manage guests, inventory, pricing, and data in real-time. 10+ rooms only. > > Verdict: Rated **4.3/5** by 340 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Cloudbeds Users can define custom fees, taxes, and policies to suit their business, per-item, per-room, or in any other combination. Custom fields can be created to record additional guest details, such as date of birth or passport number, to appear in guest registration cards, booking engines, and other parts of the property management system. The housekeeping management system allows users to see the statuses of different rooms, whether that are vacant or occupied, and clean or dirty, and housekeepers can be assigned to rooms as required. Inventory is mapped automatically from the property management system to the booking engine, online travel agencies (OTAs), and other online marketplaces, with rooms sold from a central inventory pool. The mybookings solution allows users to take direct reservations through their website or Facebook page, control availability through the calendar, and process credit card payments. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 340 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support | 4.0/5 | Based on overall reviews | | Value for Money | 4.1/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Cloudbeds - **Location**: San Diego, US - **Founded**: 2012 ## Commercial Context - **Pricing model**: Other - **Pricing Details**: Personalized pricing quotes are available on request. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English, Portuguese, Spanish - **Available Countries**: Albania, Argentina, Aruba, Australia, Austria, Barbados, Belgium, Belize, Brazil, Bulgaria, Canada, Chile, Colombia, Costa Rica, Croatia, Cyprus, Czechia, Denmark, Ecuador, El Salvador and 40 more ## Features - API - Access Controls/Permissions - Accounting - Activity Dashboard - Activity Tracking - Availability Management - Bed Management - Billing & Invoicing - Billing Rate Management - Booking Management - Booking Notes - Built-in Accounting - CRM - Calendar Management - Campaign Management - Channel Analytics - Channel Management - Commission Management - Credit Card Processing - Customer History ## Integrations (13 total) - Alchemer - Capsule - Constant Contact - Dropbox Business - Dropbox Sign - Gmail - Google Analytics 360 - Google Docs - Mailchimp - Salesforce Sales Cloud - SugarCRM - SurveyMonkey - Zapier ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Hospitality Property Management Software](https://www.getapp.co.nz/directory/81/hospitality-property-management/software) ## Related Categories - [Hospitality Property Management Software](https://www.getapp.co.nz/directory/81/hospitality-property-management/software) - [Hotel Management Software](https://www.getapp.co.nz/directory/592/hotel-management/software) - [Online Booking Systems](https://www.getapp.co.nz/directory/83/reservation-online-booking/software) - [Channel Management Software](https://www.getapp.co.nz/directory/738/channel-management/software) - [Hostel Management Software](https://www.getapp.co.nz/directory/1551/hostel-management/software) ## Alternatives 1. [Hostaway](https://www.getapp.co.nz/software/106989/hostaway) — 4.8/5 (1524 reviews) 2. [Lodgify](https://www.getapp.co.nz/software/91252/lodgify) — 4.5/5 (1282 reviews) 3. [eZee Centrix](https://www.getapp.co.nz/software/111315/ezee-centrix) — 4.7/5 (345 reviews) 4. [Amenitiz](https://www.getapp.co.nz/software/2064428/amenitiz) — 4.3/5 (238 reviews) 5. [Guesty](https://www.getapp.co.nz/software/112215/guesty) — 4.4/5 (465 reviews) ## Reviews ### "Cloudbeds, everything you need for your Hotel" — 4.0/5 > **Oscar** | *25 July 2021* | Hospitality | Recommendation rating: 9.0/10 > > **Pros**: I like how incorporates everything that a hotel needs, booking, sales management, inventory management, reviews management as well as being able to control your own hotel in many ways, i been using this app for over 5 months and every single feature works well, planning and having them it’s vital for a correct organization of your hotel. > > **Cons**: There are some features that works better outside the software ecosystem like the built in accounting, i didn’t use this and i think in might not be a key feature to the software. > > I have been using this app for a while now and i can say that it works perfect for a correct administration and management for your different areas of your hotel, it’s easy to use and more importantly, nowadays we need to do everything via remotely. ----- ### "Happy hotelier finds peace and harmony with Cloudbeds\!" — 5.0/5 > **Richard** | *19 May 2022* | Hospitality | Recommendation rating: 10.0/10 > > **Pros**: Very clean and well thought out user interface, and the ever present search bar is my constant best friend. Entering reservations, taking credit card information, quickly being able to switch around within CB and open multiple tabs, I just don't feel like I'm ever stuck on a problem. Online chat has been so fast and helpful with questions, offering work-arounds, providing links to documentation, offering suggestions and options...very happy with support\! > > **Cons**: I really have found very little to complain about with this software. 1) I would like the system to move reservations which fail authorization to "Pending" status, not "Confirmed" status. 2) Connecting to the GDS needs more hand-holding (IMO), I was simply not prepared for what was required and speaking directly with a 3rd party company which is located in Italy made communication more challenging. > > Wonderful, glad we made the change from AutoClerk/MyHMS\! :-) ----- ### "Does the job, but somewhat disappointing" — 3.0/5 > **Kenji** | *7 November 2024* | Hospitality | Recommendation rating: 6.0/10 > > **Pros**: It serves as an all in one PMS, channel manager, and communications hub. Support is available all the time despite not always being the most helpful. Nice calendar and dashboard. > > **Cons**: The software can be painfully unintuitive. Reporting is oddly very lacking. Hostaway had much better reporting, which to me is a surprise. Each reservation coming from an OTA has pending balances (we are on Channel Connect) which isn't good for our book keeping. Airbnb which is the same for everyone doesn't get balanced out automatically, you have to do this manually. You also have to manually rectify cancellations otherwise they will show as paid. Google Hotel ads isn't working, be wary about this on your sales call because this was a big reason we joined, but so far we have no idea how this works. > > Frustrating, I was under the impression that the software was smarter. A simple report will force you to do a bunch of manual calculations. Taxes aren't included in payout breakdowns, not sure how that was decided. ----- ### "Get your business running in a couple of hours\!" — 5.0/5 > **Arturo** | *3 May 2022* | Hospitality | Recommendation rating: 10.0/10 > > **Pros**: I love the interface and ease of use, the graphic design is great, I love calendar view, is very easy to see and edit reservations, I really love this software\! > > **Cons**: The reservations page, we have almost NO options to customize the page and it looks like it was designed by an engineer in 1985\! You guys could do so much better in terms of graphic design and options for each business\! > > Amazing, I have received many calls from competitors, I simply tell them that I'm not interested because I'm super happy with Cloudbeds. I love the fact that it's priced accordingly to the size of your business. ----- ### "If you can get past deployment you will like the software." — 4.0/5 > **Rick** | *9 April 2022* | Hospitality | Recommendation rating: 4.0/10 > > **Pros**: Google Hotels Integration was the primary reason for the move. > > **Cons**: The worst part of Cloudbeds is the support. The people posing as support agents are mostly message takers. At best, they will Google an outdated support article and drop a link in the chat. You are on your own. You will need to troubleshoot all issues yourself. The launch was disorganized. They turned the API on even though they had not finished our website, resulting in several duplicate bookings. There was no team leader or project manager. Communication amongst Cloudbeds divisions was not good. Communication with us was worse. The site launched 3 days late. The developer had the contact info for another hotel on the site, there was no SSL certificate and the booking engine wasn't embedded. After days of trying to get support to fix the issues we jumped ship and had a site developed on Wix. It is a better solution. As I write this, we have been "live" for two weeks. I can no longer run Google Ads because we are unable to configure a conversion. This seems to be related to the fact that the tag is in the booking engine (framed) and the website but I am unsure, and again, there is no assistance from Cloudbeds. I am happy to be on Google Hotels which is something Lodgify was unable to do. This may help make up for the fact that we can no longer advertise on Google. The software is fairly intuitive and easy to use. Mapping the units in the API was easy. There is some very basic pricing manipulation missing, even with the PIE add-on. > > Frustrating. Be prepared for the worst. Expect to do everything yourself and if you get a little help from Cloudbeds, be happy about it. ----- Page: 1 / 15\ Next: [Next page](https://www.getapp.co.nz/software/107317/cloudbeds?page=2) ## Links - [View on GetApp](https://www.getapp.co.nz/software/107317/cloudbeds) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data