NextGen Healthcare

Empowering our clients to make healthcare better

4 /5 (1184 reviews) Write a Review!

NextGen Healthcare Overview

What is NextGen Healthcare?

Achieve better clinical outcomes with EHR/EMR software from NextGen Healthcare. Our goal is to free you to focus on delivering the best care to your patients. Gain access to state-of-the-art tools for fast, efficient documentation. The result-complete, accurate information, better coordination of care, improved diagnosis, and reduced risk. NextGen Enterprise EHR and NextGen Office EHR (formerly MediTouch) will support you on your journey to value-based care - no matter the size of your practice.

NextGen Healthcare Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Subscription
Value for money

To receive accurate pricing information, contact NextGen directly.


NextGen Healthcare Features

Devices
Business size
S M L
Markets
United States
Supported Languages
English

Media

NextGen Healthcare video NextGen Healthcare screenshot: NextGen Healthcare screenshot: NextGen Healthcare screenshot: NextGen Healthcare screenshot: NextGen Healthcare screenshot: NextGen Healthcare screenshot:

NextGen Healthcare Reviews

NextGen Healthcare Reviews

Overall rating
4
/
5
Excellent
477

Very good
466

Average
145

Poor
41

Terrible
55

Value for Money
3.7
Features
3.9
Ease of Use
3.9
Customer Support
4
80% recommended this app
Jeff K.

NextGen Healthcare-Still a leader in Patient/Physician communication

This was a Premiere Patient and Physician portal many years ago and worked so smoothly. I did live in another state, but happily when researching my info for older records, this Portal was still there and had all I needed. I did not pursue moving items to another portal that some of my doctors use today since they seems to be on an ever evolving and ever revolving system of chaos on some of the models being implemented currently. This wasn't broken, so I wish it had stayed for many other people. But a refreshing relief to still find it and get to use it. It may be working in other parts of the world and in those places I hope that the users feels as good as I do about it.


Vipul K.

family physician review

I'm overall happy. Every EHR system has its pros and cons, but I believe Nextgen Office has a very good combination of ease of use and overall cost.


June L.

8 Years with NextGen

Great overall experience. Technical Support are usually very quick to assist with any issues we might have. Support tickets are usually responded to within 24 hours but most are same day replies.


Cheryl C.

Great potential, but needs some improvement!


Isaiah N.

One of the best EHR Vendors around

I have had a wonderful experience with this software and it's auxiliary products. Even when things don't go as expected their customer support has been on top of it.


Jeff K.
Industry: Entertainment
Company size: 10,000+ Employees

NextGen Healthcare-Still a leader in Patient/Physician communication

Used Other for 2+ years
Reviewed on 9/06/2020
Review Source: Capterra

This was a Premiere Patient and Physician portal many years ago and worked so smoothly. I did live in another state, but happily when researching my info for older records, this Portal was still there and had all I needed. I did not pursue moving items to another portal that some of my doctors use today since they seems to be on an ever evolving and ever revolving system of chaos on some of the models being implemented currently. This wasn't broken, so I wish it had stayed for many other people. But a refreshing relief to still find it and get to use it. It may be working in other parts of the world and in those places I hope that the users feels as good as I do about it.

Pros

I needed to find some older records from another place and time. My portal still was available from 2014 and I had many and virtually all options available to me despite being in other Physician based web portals over the years. Beyond Helpful.

Cons

I only dislike that it is phased out in many common places and dominated by more complex systems. I experienced this issue recently at a physicians office.

Rating breakdown

Ease of Use

Likelihood to recommend: 9.0/10

Vipul K.
Industry: Hospital & Health Care
Company size: 2-10 Employees

family physician review

Used Daily for 2+ years
Reviewed on 3/03/2020
Review Source: Capterra

I'm overall happy. Every EHR system has its pros and cons, but I believe Nextgen Office has a very good combination of ease of use and overall cost.

Pros

It is very easy to complete my notes at the time of examination of the patients

Cons

whenever an upgrade or maintenance is completed over a weekend, many times we run into problems coming back to work on that Monday. For examples, slowness, screen freezes up, etc. The latest incident was this past weekend. It was eventually corrected on the Monday, but it slows us down.

Rating breakdown

Value for Money
Ease of Use

Likelihood to recommend: 10.0/10

June L.
Industry: Medical Practice
Company size: 51-200 Employees

8 Years with NextGen

Used Daily for 2+ years
Reviewed on 19/11/2020
Review Source: SoftwareAdvice

Great overall experience. Technical Support are usually very quick to assist with any issues we might have. Support tickets are usually responded to within 24 hours but most are same day replies.

Pros

Integration with NextGen was good. We use NextGen to help meet our required measures. NextGen seems to do a good job with Regulatory changes and keeps you updated with E-mails and trainings on their Success Community website.

Cons

As with all brands there is a lot of boxes to be checked so to speak. The NextGen e-Learning site is a little difficult to navigate but still has tons of helpful videos and trainings.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Cheryl C.
Industry: Medical Practice

Great potential, but needs some improvement!

Reviewed on 19/09/2014
Review Source: SoftwareAdvice

Pros

They are improving the product consistently. There have been two product updates since we started with them in March. Customer service has improved greatly as well. 99% of the time someone who picks up the phone and helps you with your problems. They have daily webinars that are free of a particular topic, so you can log in, ask questions, get help, and then log off. The product has a lot of great things such as ease of sending the charges from the docs to the billing department, seeing the exact statement that a patient received so you can talk to them more intelligently, getting lots of detail on the claims, rescheduling a patient from one day to the next, and blocking a portion of the schedule or opening a portion of the schedule.

Cons

You can submit issues via email, but once they respond back, they close the case. Even if they didn't give you the answer you were looking for, you then have to email again and reference the case requiring you to print everything to keep track, because there is no way to follow the status of your case. If you submit feature requests, there is no way to know if they are working on it, aren't considering it, holding it for a future update, etc. There are specific reports that you can get, but if you need something that's not pre-built, there is very little way to obtain the info, if at all. I requested some kind of report writer. The reports all come out as an Excel spreadsheet which is good, because it allows you to manipulate and move around the data, but when you print it's very unwieldy and not pretty. They need to have a way to convert the report to a PDF format once you have it the way you like. Many of the reports don't offer options such as picking providers, locations, payers, so you have to manipulate the report after it opens to delete what you do not need, which is time consuming. The software is extremely dependent on location, which means everything you do has to be done by location creating a lot of work. If you have many offices, your docs do surgery in several locations and they are outpatient or inpatient. Changing or adding something has to be done many times, because you do it by location. It would be easier if there was a drop-down listing your locations and you only had to check the locations to which your additions or changes were applicable. Parts of the software feel as if they are too structured and everything has to fit into their predetermined way to do things. There is not enough flexibility and leeway to change portions that suit your practice. Vendor training was not great when we started and we paid for an outside vendor that works with Healthfusion to come on site and train us. I understand that the help and training portions have changed a bit since then and may be better. It has great potential if they would open up the software and be more flexible!

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

Isaiah N.
Industry: Information Technology & Services
Company size: 2-10 Employees

One of the best EHR Vendors around

Used Daily for 2+ years
Reviewed on 6/08/2020
Review Source: Capterra

I have had a wonderful experience with this software and it's auxiliary products. Even when things don't go as expected their customer support has been on top of it.

Pros

I like the immediate transition of the company since the new [SENSITIVE CONTENT HIDDEN] has taken over. Their commitment to customer success with new edge technologies has been a great shift and kept me as a customer.

Cons

I dislike the fact that they don't have a bigger stack in the hospital industry of healthcare. I think this needs to change particularly with their api and interoperability stack.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
7.6/10
Based on 1,184 user ratings
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NextGen Healthcare Pricing

NextGen Healthcare Pricing

Starting from
N/A
Free Trial
Subscription
Value for money

To receive accurate pricing information, contact NextGen directly.

To receive accurate pricing information, contact NextGen directly.

Value for Money
3.7/5
Based on 1,184 user ratings
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NextGen Healthcare Features

NextGen Healthcare Features

API
Activity Dashboard
Appointment Management
Automatic Notifications
Billing & Invoicing
Calendar Management
Charting
Claims Management
Client Portal
Compliance Management
Customisable Reporting
Document Management
Document Storage
HIPAA Compliance
Records Management
Reminders
Reporting & Statistics
Self Service Portal
Third Party Integration
Workflow Management
Features
3.9/5
Based on 1,184 user ratings
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Categories

Additional information for NextGen Healthcare

Additional information for NextGen Healthcare

Key features of NextGen Healthcare

  • Alerts
  • CCHIT certified
  • Care coordination
  • Charting
  • Collaborative care
  • Communication management
  • Configure tabs
  • Data analytics
  • Data exchange
  • Document management
  • Drag & drop fields
  • E-prescribing
  • Electronic records management
  • Electronic workflow
  • HIPAA compliant
  • Meaningful use certified
  • Medical chart summary
  • ONC-ATCB certified
  • Patient database
  • Patient engagement
  • Patient history
  • Patient portal
  • Practice management
  • Problem list
  • Real time analytics
  • Real time data
  • SOAP notes
  • Template management

Benefits

  • The software supports interoperability, permitting users to share and exchange data easily between patients, providers, payers and health registries.

  • NextGen Ambulatory EHR operates as a single-source application, granting users quick and central access to all clinical and administrative patient information.

  • NextGen Ambulatory EHR includes cheat sheets, conveniently giving physicians a brief overview of a patient’s history when they hover on top of the patient’s record.

  • Via drag and drop fields users are able to work more efficiently without needing to click and scroll through lots of information.

  • NextGen Ambulatory EHR facilitates tab configuration by specialty, practice, provider and visit type, enabling users to customize the organization of medical records.

  • NextGen Healthcare FAQs

    NextGen Healthcare FAQs

    Below are some frequently asked questions for NextGen Healthcare.

    Q. What type of pricing plans does NextGen Healthcare offer?

    NextGen Healthcare offers the following pricing plans:

    Pricing model: Subscription

    Free Trial: Available

    To receive accurate pricing information, contact NextGen directly.

    Q. What are the main features of NextGen Healthcare?

    NextGen Healthcare offers the following features:

    • Alerts
    • CCHIT certified
    • Care coordination
    • Charting
    • Collaborative care
    • Communication management
    • Configure tabs
    • Data analytics
    • Data exchange
    • Document management
    • Drag & drop fields
    • E-prescribing
    • Electronic records management
    • Electronic workflow
    • HIPAA compliant
    • Meaningful use certified
    • Medical chart summary
    • ONC-ATCB certified
    • Patient database
    • Patient engagement
    • Patient history
    • Patient portal
    • Practice management
    • Problem list
    • Real time analytics
    • Real time data
    • SOAP notes
    • Template management

    Q. Who are the typical users of NextGen Healthcare?

    NextGen Healthcare has the following typical customers:

    Small Business, Large Enterprises, Mid Size Business

    Q. What languages does NextGen Healthcare support?

    NextGen Healthcare supports the following languages:

    English

    Q. What type of pricing plans does NextGen Healthcare offer?

    NextGen Healthcare has the following pricing plans:

    Subscription

    Q. Does NextGen Healthcare support mobile devices?

    NextGen Healthcare supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does NextGen Healthcare integrate with?

    NextGen Healthcare integrates with the following applications:

    ArbiMed Inventory, Bridge Patient Portal, Clearwave, HIPAA One, HealthArc, Luma Health, ReferralMD, ReminderCall.com, SecureRx, WELL

    Q. What level of support does NextGen Healthcare offer?

    NextGen Healthcare offers the following support options:

    Phone Support, Online Support