--- description: Learn how 8x8 Contact Center can help your business. GetApp provides users in New Zealand with the most detailed information on software reviews, prices and features. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: 8x8 Contact Center Reviews, Pricing & Ratings | GetApp NZ 2026 --- Breadcrumb: [Home](/) > [Call Centre Software](/directory/275/call-center/software) > [8x8 Contact Center](/software/107107/contactnow) # 8x8 Contact Center Canonical: https://www.getapp.co.nz/software/107107/contactnow Page: 1 / 3\ Next: [Next page](https://www.getapp.co.nz/software/107107/contactnow?page=2) > 8x8 Contact Center is a complete, reliable and secure solution that helps businesses boost engagement, collaboration, and operational effectiveness for customer success. > > Verdict: Rated **4.3/5** by 47 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of 8x8 Contact Center 8x8 Contact Center capabilities include: - Conversational AI to deliver effective self-service experiences across all channels to resolve a wide range of customer inquiries, both simple and complex. - Omnichannel skills-based routing for voice, web-chat, email, SMS, messaging, social media, and video elevation customer interactions - Agent Workspace to handle all interactions through a single pane of glass - Supervisor Workspace to manage agents and contact center performance through a single pane of glass - AI-powered insights and automation to enable self-service - Intelligent voice self-service - Holistic reporting across all channels - Visual and intuitive reports, and dashboards - One-click access to enterprise subject matter experts - Full PSTN replacement in 58 countries/territories - Auto Dialer providers preview, progressive, and predictive - Quality Management and coaching - Workforce management - Speech and Text Analytics - Interaction journey analytics - Performance management - Post call surveys - Integrations with leading CRM apps such as Salesforce, Microsoft Dynamics, Zendesk, and 20 others - Dynamic integration framework - Open APIs and developer program ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 47 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.0/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: 8X8 - **Location**: Campbell, US - **Founded**: 1987 ## Commercial Context - **Pricing model**: Per User - **Pricing Details**: Speak with an expert for the best pricing - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, United Kingdom, United States ## Features - Activity Dashboard - Agent Interface - Alerts/Escalation - Alerts/Notifications - Auto-Dialer - Automated Routing - Automatic Call Distribution - Automatic Outbound Dialer - Autoresponders - CRM - Call Centre Management - Call Monitoring - Call Recording - Call Routing - Call Scripting - Call Transfer - Campaign Management - Chat/Messaging - Computer Telephony Integration - Customer History ## Integrations (2 total) - Microsoft Teams - Zendesk Suite ## Support Options - Email/Help Desk - FAQs/Forum - Phone Support - 24/7 (Live rep) - Chat ## Category - [Call Centre Software](https://www.getapp.co.nz/directory/275/call-center/software) ## Related Categories - [Call Centre Software](https://www.getapp.co.nz/directory/275/call-center/software) - [Contact Centre Software](https://www.getapp.co.nz/directory/593/contact-center/software) - [Auto Dialer Software](https://www.getapp.co.nz/directory/1067/auto-dialer/software) - [Business Phone Systems](https://www.getapp.co.nz/directory/1099/business-phone-systems/software) - [Predictive Dialer Software](https://www.getapp.co.nz/directory/849/predictive-dialer/software) ## Alternatives 1. [Ringover](https://www.getapp.co.nz/software/117547/ringover) — 4.7/5 (836 reviews) 2. [Sobot](https://www.getapp.co.nz/software/2079329/sobot) — 4.9/5 (87 reviews) 3. [LiveAgent](https://www.getapp.co.nz/software/91301/liveagent) — 4.7/5 (1748 reviews) 4. [HoduCC](https://www.getapp.co.nz/software/456711/hoducc) — 4.6/5 (90 reviews) 5. [Amazon Connect](https://www.getapp.co.nz/software/2057092/amazon-connect) — 4.5/5 (91 reviews) ## Reviews ### "8x8 Contact Center Review" — 5.0/5 > **Dominic** | *5 August 2024* | Financial Services | Recommendation rating: 10.0/10 > > **Pros**: It is easy to use and is seamless for engaging with customers in various ways of communication. > > **Cons**: There can sometimes be issues with logging in to the software. > > The overall experience that I have with 8x8 is that it's a good communications platform. ----- ### "8x8 is easy and a great system" — 5.0/5 > **Angela** | *26 July 2024* | Health, Wellness & Fitness | Recommendation rating: 10.0/10 > > **Pros**: Ease of use, ability to get help. Phones do not go down due to service lost > > **Cons**: Easy to contact thru app, fast response. > > It was a pretty simple switch over, and glad we did it ----- ### "Terrible Customer Service and They Won't Let You Cancel" — 2.0/5 > **Danny** | *3 May 2021* | Computer Software | Recommendation rating: 0.0/10 > > **Pros**: It worked OK for us for nearly 10 years but was always clunky, requiring separate logins to different apps. > > **Cons**: Customer service was worse than horrible\! Always offshore call centers reading scripts. Our main line number was suddenly ringing on 1 person's extension instead of going through call distribution. Service people had no clue and gave instructions based on a different platform. They promised call backs or resolutions that never came. It went on for a WEEK of a major disruption for our business. We decided that was the last straw and switched to a different (MUCH BETTER) system. Now they want to charge us an $8,000 ransom to "buy out" the rest of our contract. What they won't tell you when you buy is clicking to accept locks you into a perpetual contract that renews every year with no provision for customers to leave even if the service is terrible. > > I'm just so glad we're not using it anymore. Now, we're fighting them on the $8,000 ransom. They are threatening to send us to collections. Do you want to go through this? ----- ### "This is a great product\!" — 5.0/5 > **JW** | *24 April 2024* | Telecommunications | Recommendation rating: 10.0/10 > > **Pros**: Easy to use. Easy to use. Easy to figure out. > > **Cons**: UCaaS Call Queue needs more features. Call Queue timeout. Other. > > Excellent\! This product is very good to work with. ----- ### "8 X 8 Contact Center Review" — 5.0/5 > **Derek** | *2 April 2024* | Financial Services | Recommendation rating: 8.0/10 > > **Pros**: One system that covers most all communication needs for the corporation. > > **Cons**: The sharable daskboard feature is only available in the VCC and not in the VO. We would VERY MUCH Like the VCC and VO's to be comined or at a minimum to have the sharable dashboard (that is vital to the employees so that can see the true real-time status of the call center) be an option in the VO. ----- Page: 1 / 3\ Next: [Next page](https://www.getapp.co.nz/software/107107/contactnow?page=2) ## Links - [View on GetApp](https://www.getapp.co.nz/software/107107/contactnow) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data