--- description: Learn how Qubicles can help your business. GetApp provides users in New Zealand with the most detailed information on software reviews, prices and features. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Qubicles Reviews, Pricing & Ratings | GetApp NZ 2026 --- Breadcrumb: [Home](/) > [Contact Centre Software](/directory/593/contact-center/software) > [Qubicles](/software/107053/qubicles) # Qubicles Canonical: https://www.getapp.co.nz/software/107053/qubicles Page: 1 / 2\ Next: [Next page](https://www.getapp.co.nz/software/107053/qubicles?page=2) > Qubicles is a blockchain software company and the creators of decentralized tools and services for the contact center industry. Our solution includes on-demand staffing for remote workers and powerful cloud-based contact center software that includes all features needed to run centers of all sizes. > > Verdict: Rated **4.4/5** by 24 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Qubicles Unique patent-pending blockchain technology that helps contact centers solve staffing, employee retention and customer satisfaction issues through an on-demand meritocratic resource network. Call scripts can be created and customized at any time by operations personnel or administrators, using the drag-and-drop scripting tool, with support for conditional branching to create dynamic, logic-based scripts. Inbound calls can be added to queues and routed to agents, with inbound queue features including welcome messages, hold prompts, whisper messages to agents, place in queue notifications, estimated wait times, queue priority management, skill-based routing, and more. Custom caller IDs can be created for each campaign, dialing list, or individual lead, enabling the use of local IDs for nationwide campaigns with the aim of improving contact rates. All calls are automatically recorded by Qubicles, with the option for managers to switch to on-demand call recording, and real-time screen recording can also record the agent’s desktop throughout the duration of each call. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 24 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 3.9/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Qubicles - **Location**: Atlanta, US - **Founded**: 2013 ## Commercial Context - **Starting Price**: US$19.99 - **Pricing model**: Flat Rate (Free version available) (Free Trial) - **Pricing Details**: It is available for free and monthly subscriptions, outlined below For Agents - Go Getter: $19.99/month For Contact Center: Silver Support: $249/month Gold Support: $999/month - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000 - **Deployment & Platforms**: Cloud, SaaS, Web-based, iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Brazil, Canada, China, Germany, India, Japan, Mexico, United Kingdom, United States ## Features - AI Copilot - API - Alerts/Escalation - Answering Machine Detection - Auto-Dialer - Automatic Call Distribution - Autoresponders - Blended Call Centre - CRM - Call Centre Management - Call Disposition - Call List Management - Call Logging - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scheduling - Call Scripting - Callback Scheduling ## Integrations (1 total) - Gmail ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - Chat ## Category - [Contact Centre Software](https://www.getapp.co.nz/directory/593/contact-center/software) ## Related Categories - [Contact Centre Software](https://www.getapp.co.nz/directory/593/contact-center/software) - [Call Centre Software](https://www.getapp.co.nz/directory/275/call-center/software) - [Customer Service Software](https://www.getapp.co.nz/directory/231/customer-service/software) - [Remote Support Software](https://www.getapp.co.nz/directory/563/remote-support/software) - [Customer Experience Software](https://www.getapp.co.nz/directory/601/customer-experience/software) ## Alternatives 1. [Five9](https://www.getapp.co.nz/software/91276/five9) — 4.2/5 (481 reviews) 2. [Bitrix24](https://www.getapp.co.nz/software/90602/bitrix24) — 4.2/5 (984 reviews) 3. [Genesys Cloud CX](https://www.getapp.co.nz/software/104597/genesys-cloud) — 4.3/5 (262 reviews) 4. [CXone Mpower](https://www.getapp.co.nz/software/8391/incontact-call-center-software) — 4.2/5 (581 reviews) 5. [LeadDesk](https://www.getapp.co.nz/software/129651/leaddesk) — 4.8/5 (13 reviews) ## Reviews ### "Incomparable" — 5.0/5 > **Francis** | *15 November 2017* | Recommendation rating: 10.0/10 > > **Pros**: Great quality of calls, great support and easy to use apps to manage different campaigns. > > A lot, we were able to expand with the help of this software. Technical difficulties that were handled as soon as we sent the ticket to their staff, issues that rarely happens. ----- ### "OVERVIEW" — 4.0/5 > **Alex** | *1 May 2020* | Consumer Services | Recommendation rating: 8.0/10 > > **Pros**: It's very easy to set up and it requires almost no expertise to get it going. > > **Cons**: In my case, since most of the traffic is inbound calls, I've experienced too many dropped calls and dead airs and sometimes I would say 2 or 3 times a month, unexpected errors when using this interface for the agents. > > I would say is a good tool, since you basically have all the call center architecture in place when you get started with them, however, I would highly recommend keeping users posted when running maintenance processes in the back-end of that platform. ----- ### "Powerful tool" — 3.0/5 > **Daryl** | *12 April 2019* | Political Organisation | Recommendation rating: 10.0/10 > > **Pros**: Flexibility, cost effectiveness, scalability. > > **Cons**: There's a rather steep learning curve and answering machine detection absolutely bad\! I lost a $56,000 call-center contract because Fenero doesn't know how to listen for a voicemail beep. Absolutely inexcusable. > > Good software, very cost-effective, scales well. Hard to use at first, but once you get the hang of it there's no other solution that compares. The 6 second billion increments are the real secret. There are a lot of features to take advantage of and you can have deep control of your campaigns. Lack of AMD really frustrated though\! ----- ### "IT and Call Center Manager perspective." — 4.0/5 > **Jessica** | *11 April 2017* | Cosmetics | Recommendation rating: 8.0/10 > > **Pros**: Pros: - Agent and Manager Interface is user-friendly. - Reporting fits our needs. - Ease of initial start up. - Ease of Campaign setup. - Economically friendly billing plans. - Great Features available to customize campaign specifics. > > **Cons**: Cons: -Storage for Recorded calls is no longer unlimited nor specified. -inconsistency in support protocols. > > Fenero has grown a lot since we started with them three years ago. We originally started with just Inbound and have grown with adding inbound ques and outbound campaigns including auto-dialers. Pros: - Agent and Manager Interface is user-friendly. - Reporting fits our needs. - Ease of initial start up. - Ease of Campaign setup. - Economically friendly billing plans. - Great Features available to customize campaign specifics. Cons: -Storage for Recorded calls is no longer unlimited nor specified. -inconsistency in support protocols. ----- ### "Affordable solution but needs to work on its software for better reliability and performance" — 4.0/5 > **Abhishek** | *16 April 2019* | Retail | Recommendation rating: 9.0/10 > > **Pros**: Per minute billing and easy to set up. User friendly UI, takes just one sys-admin on our end to manage the software. > > **Cons**: They need to improve the software so that it can listen for a voicemail beep. Customer service is good but slow to respond and sometimes involves more followups than necessary. There was a security issue we found in the early days where all user agents data was publicly available on the portal without authentication, which we made aware to them and hopefully it's fixed now. > > Has been a great experience overall. Saved a lot of money switching over from Five9. Customer service was spotty at first but in the time we have been with them, it has improved a lot. Same for the software. Its still not perfect but it more than likely will meet basic business needs and more. ----- Page: 1 / 2\ Next: [Next page](https://www.getapp.co.nz/software/107053/qubicles?page=2) ## Links - [View on GetApp](https://www.getapp.co.nz/software/107053/qubicles) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | ----- ## Structured Data