--- description: Learn how Hostaway can help your business. GetApp provides users in New Zealand with the most detailed information on software reviews, prices and features. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Hostaway Reviews, Pricing & Ratings | GetApp NZ 2026 --- Breadcrumb: [Home](/) > [Online Booking Systems](/directory/83/reservation-online-booking/software) > [Hostaway](/software/106989/hostaway) # Hostaway Canonical: https://www.getapp.co.nz/software/106989/hostaway Page: 1 / 63\ Next: [Next page](https://www.getapp.co.nz/software/106989/hostaway?page=2) > Trusted by 20,000+ property managers worldwide, Hostaway is the industry leading, AI-powered vacation rental management platform designed for professional short-term rental operators. > > Verdict: Rated **4.8/5** by 1533 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Hostaway Grow and manage bookings across major channels (Airbnb, Vrbo, Booking.com, Google) Real-time sync on availability, pricing, and calendars across all connected channels. Manage all reservations and conversations in one unified inbox. Automate 93% of repetitive guest communication with AI Replies. Increase earnings by 25%+ with Dynamic Pricing. Track performance with advanced reporting and insights. Self-serve Owner Portals and automated statements for professional, transparent owner reporting Connect your 200+ tools through powerful integrations. Create or connect your own direct booking website to cut OTA commissions Automate cleaning \& task management Industry-best mobile app for on-the-go management Support: Award winning 24/7 phone support, with help always a call away. A comprehensive Help Center for self-service. A 97%+ customer satisfaction rating. Global, multi-language team coverage for local understanding. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 1533 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Hostaway - **Location**: Helsinki, Finland - **Founded**: 2015 ## Commercial Context - **Pricing Details**: The pricing options are based on monthly or annual subscriptions. Contact Hostaway for a customized pricing plan based on the size of the business. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Czech, Danish, Dutch, English, Finnish, French, German, Greek, Italian, Portuguese, Spanish - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belgium, Belize and 199 more ## Features - API - Access Controls/Permissions - Accounting - Activity Dashboard - Activity Tracking - Alerts/Notifications - Appointment Management - Availability Indicator - Availability Management - Billing & Invoicing - Billing Rate Management - Booking Management - Booking Notes - Built-in Accounting - CRM - Calendar Management - Calendar Sync - Campaign Management - Catering Management - Channel Analytics ## Integrations (63 total) - AIPEX - Akia - Asana - AutoRank - Autohost - BeHome247 - Beyond - Boostly - Boostly - Breezeway - ChargeAutomation - Chekin App - CloudBooks - Doinn - Duve ... and 48 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Online Booking Systems](https://www.getapp.co.nz/directory/83/reservation-online-booking/software) ## Related Categories - [Hospitality Property Management Software](https://www.getapp.co.nz/directory/81/hospitality-property-management/software) - [Vacation Rental Software](https://www.getapp.co.nz/directory/183/vacation-rental/software) - [Channel Management Software](https://www.getapp.co.nz/directory/738/channel-management/software) - [Hotel Management Software](https://www.getapp.co.nz/directory/592/hotel-management/software) - [Hotel Channel Management Systems](https://www.getapp.co.nz/directory/1663/hotel-channel-management/software) ## Alternatives 1. [Buildium](https://www.getapp.co.nz/software/101749/buildium-property-management-software) — 4.5/5 (2207 reviews) 2. [ResMan](https://www.getapp.co.nz/software/113985/resman) — 4.6/5 (602 reviews) 3. [DoorLoop](https://www.getapp.co.nz/software/2044823/doorloop) — 4.8/5 (704 reviews) 4. [Innago](https://www.getapp.co.nz/software/2038007/innago) — 4.9/5 (515 reviews) 5. [Guesty](https://www.getapp.co.nz/software/112215/guesty) — 4.4/5 (467 reviews) ## Reviews ### "Incredible Support and Knowledge base learning" — 5.0/5 > **Dean** | *31 October 2025* | Telecommunications | Recommendation rating: 10.0/10 > > **Pros**: orking with \[sensitive content hidden\] from HostAway has been nothing short of exceptional. From the very first session, it was clear that she not only knows the platform inside and out but also genuinely cares about helping clients understand it at a deeper level. \[sensitive content hidden\] training approach is both insightful and engaging — she breaks down complex processes into simple, relatable analogies that make learning effortless. She never rushes through topics and always ensures full understanding before moving on, which made the entire onboarding experience smooth, productive, and even enjoyable. Her depth of knowledge, patience, and professionalism truly stand out. Every question was met with a clear, confident answer backed by practical, real-world examples that instantly connected the dots. She provided not just information, but valuable insights and best practices that will help us operate more efficiently long after the onboarding is complete. \[sensitive content hidden\] embodies what every onboarding specialist should be — knowledgeable, approachable, and genuinely invested in her client’s success. Her positive energy and structured approach turned what could have been an overwhelming process into a seamless, empowering experience. If there were a rating higher than five stars, \[sensitive content hidden\] deserves it. HostAway is incredibly fortunate to have her on their team — she represents the platform’s excellence in the best possible way. ----- ### "Great service\!" — 5.0/5 > **Amanda** | *4 February 2026* | Real Estate | Recommendation rating: 7.0/10 > > **Pros**: Y3n was very helpful and knowledgeable. Answered my questions with ease\! He was happy to help with anything I needed > > **Cons**: Hold time was a little longer than I preferred. But once someone answers my questions we’re quickly answered. > > Onboarding was kind of a disaster but now that I am understanding the system more it’s ok because I can figure stuff out myself ----- ### "Stay away from Hostaway." — 1.0/5 > **Jason** | *4 December 2025* | Real Estate | Recommendation rating: 0.0/10 > > **Pros**: Messaging automation was helpful across platforms was the only thing I liked. The rest o the service was not great. > > **Cons**: VRBO integration wrecked our booking revenue from VRBO so we disconnected it and now our VRBO account has been majorly affected. (less bookings now then before we signed up for Hostaway). Horrible support. They say they have 24/7 support but even if you call duirng business hours you'll be on hold for around 30 minutes. They try and lock you into a 12 month contract. They don't call or message you back if you have a problem with the serivce. > > Very bad. The sales guy was very good but lied to us about how discounts and promotions work. The onboarding person was okay but still either lied to us or didn't know how the discounts would work across platforms. The VRBO integration wrecked our VRBO bookings. Bookings from VRBO after we integrated it with Hostaway dropped by 70%. We had to contact VRBO to disconnect the integration becaues of this problem and the account still hasn't fully recovered. The support team doesn't really know their own software. The customer care team is non existent of they are purposefully not getting back to me because I have requested to cancel the subscription 5 times. ----- ### "Excellence in Customer Care\!" — 5.0/5 > **Jesse** | *8 February 2026* | Hospitality | Recommendation rating: 3.0/10 > > **Pros**: I appreciate the structured, detailed and friendly onboarding process. This has been a great experience as we are changing PMS platforms. > > **Cons**: I understand that not all PMS are perfect, having every single feature, Host Away meets my business needs. > > My experience has been excellent\! \[sensitive content hidden\] was very knowledgeable and extremely helpful during the on-boarding process\! Thanks \[sensitive content hidden\]\! ----- ### "Great customer service once someone answers" — 5.0/5 > **Amanda** | *16 February 2026* | Real Estate | Recommendation rating: 7.0/10 > > **Pros**: Nico was super helpful and answered all my questions with ease. He knew exactly what I was trying to do > > **Cons**: The wait time to get someone on the phone for help. I called twice and waited over 45 minutes so I hung up. I had to get this done but luckily someone answered after 15 minute wait today > > Overall customer service is very acknowledgeable and helpful. It really is just the wait time of getting someone ----- Page: 1 / 63\ Next: [Next page](https://www.getapp.co.nz/software/106989/hostaway?page=2) ## Links - [View on GetApp](https://www.getapp.co.nz/software/106989/hostaway) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data