--- description: Learn how Hostaway can help your business. GetApp provides users in New Zealand with the most detailed information on software reviews, prices and features. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Hostaway Reviews, Pricing & Ratings | GetApp NZ 2026 --- Breadcrumb: [Home](/) > [Online Booking Systems](/directory/83/reservation-online-booking/software) > [Hostaway](/software/106989/hostaway) # Hostaway Canonical: https://www.getapp.co.nz/software/106989/hostaway Page: 1 / 64\ Next: [Next page](https://www.getapp.co.nz/software/106989/hostaway?page=2) > Trusted by 20,000+ property managers worldwide, Hostaway is the industry leading, AI-powered vacation rental management platform designed for professional short-term rental operators. > > Verdict: Rated **4.8/5** by 1575 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Hostaway Grow and manage bookings across major channels (Airbnb, Vrbo, Booking.com, Google) Real-time sync on availability, pricing, and calendars across all connected channels. Manage all reservations and conversations in one unified inbox. Automate 93% of repetitive guest communication with AI Replies. Increase earnings by 25%+ with Dynamic Pricing. Track performance with advanced reporting and insights. Self-serve Owner Portals and automated statements for professional, transparent owner reporting Connect your 200+ tools through powerful integrations. Create or connect your own direct booking website to cut OTA commissions Automate cleaning \& task management Industry-best mobile app for on-the-go management Support: Award winning 24/7 phone support, with help always a call away. A comprehensive Help Center for self-service. A 97%+ customer satisfaction rating. Global, multi-language team coverage for local understanding. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 1575 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Hostaway - **Location**: Helsinki, Finland - **Founded**: 2015 ## Commercial Context - **Pricing Details**: The pricing options are based on monthly or annual subscriptions. Contact Hostaway for a customized pricing plan based on the size of the business. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Czech, Danish, Dutch, English, Finnish, French, German, Greek, Italian, Portuguese, Spanish - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belgium, Belize and 199 more ## Features - API - Access Controls/Permissions - Accounting - Activity Dashboard - Activity Tracking - Alerts/Notifications - Appointment Management - Availability Indicator - Availability Management - Billing & Invoicing - Billing Rate Management - Booking Management - Booking Notes - Built-in Accounting - CRM - Calendar Management - Calendar Sync - Campaign Management - Catering Management - Channel Analytics ## Integrations (63 total) - AIPEX - Akia - Asana - AutoRank - Autohost - BeHome247 - Beyond - Boostly - Boostly - Breezeway - ChargeAutomation - Chekin App - CloudBooks - Doinn - Duve ... and 48 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Online Booking Systems](https://www.getapp.co.nz/directory/83/reservation-online-booking/software) ## Related Categories - [Hospitality Property Management Software](https://www.getapp.co.nz/directory/81/hospitality-property-management/software) - [Vacation Rental Software](https://www.getapp.co.nz/directory/183/vacation-rental/software) - [Channel Management Software](https://www.getapp.co.nz/directory/738/channel-management/software) - [Hotel Management Software](https://www.getapp.co.nz/directory/592/hotel-management/software) - [Hotel Channel Management Systems](https://www.getapp.co.nz/directory/1663/hotel-channel-management/software) ## Alternatives 1. [Buildium](https://www.getapp.co.nz/software/101749/buildium-property-management-software) — 4.5/5 (2231 reviews) 2. [ResMan](https://www.getapp.co.nz/software/113985/resman) — 4.6/5 (602 reviews) 3. [Guesty](https://www.getapp.co.nz/software/112215/guesty) — 4.4/5 (478 reviews) 4. [DoorLoop](https://www.getapp.co.nz/software/2044823/doorloop) — 4.8/5 (705 reviews) 5. [Innago](https://www.getapp.co.nz/software/2038007/innago) — 4.9/5 (515 reviews) ## Reviews ### "Amazing service. I would highly recommend\!" — 5.0/5 > **Briana** | *19 May 2026* | Real Estate | Recommendation rating: 10.0/10 > > **Pros**: The onboarding was extremely quick and easy\! \[sensitive content hidden\] was excellent to work with. He was patient and answered all of our questions. 10/10 recommend. > > **Cons**: Everything has been wonderful so far. I don’t have any recommendations to improve the onboarding process. > > 10/10. Hostaway has been simple and straight forward with a crazy amount of features that will improve our property management company immensely. ----- ### "Great Product" — 5.0/5 > **Scott** | *29 May 2026* | Hospitality | Recommendation rating: 10.0/10 > > **Pros**: Hostaway has increased my bookings and dynamic pricing. It is way better than Airbnb auto pricing. Already getting more bookings on other platforms. > > **Cons**: The app needs to be better. There is quite a bit of info that needs to work on a phone. I'm used to doing most on phone only and never needing a laptop. You definitely need a laptop. > > I never expected the customer service to be so good. The onboarding is the key to success with this product. They do it very well. ----- ### "Avoid Hostaway – Unfair Billing Practices and Poor Support" — 1.0/5 > **Demi** | *13 July 2025* | Real Estate | Recommendation rating: 0.0/10 > > **Pros**: It kept our calendars in sync and did the job. Gave landlords a view of their schedule and payments and kept them updated. > > **Cons**: Avoid Hostaway – Unfair Billing Practices and Poor Support I’ve been using Hostaway for a while, but my recent experience has been incredibly disappointing. I contacted them back in April to reduce my listings from a large number down to just 5. Despite having clear written proof of this request, they failed to take action and continued charging me for the full number of listings for two additional months. Now, they’re telling me I need to pay June’s invoice (at the inflated rate) before they’ll reduce the listings—even though I made the change request months ago. To make matters worse, they’ve locked me out of my account, seemingly to force payment for services I never used. I’ve submitted a formal complaint, but at this point, I’ll be moving on to another platform. This kind of behavior—ignoring clear communications, continuing to charge unfairly, and restricting access—is completely unacceptable. AVOID AVOID AVOID. ----- ### "Great PMS for short term villa rentals" — 4.0/5 > **Philip** | *10 February 2026* | Hospitality | Recommendation rating: 8.0/10 > > **Pros**: \[sensitive content hidden\] did an outstanding job guiding me through the setup. While many platforms simply point you to their “intuitive” software and leave you to figure things out, Hostaway offered something rare these days: real human support. \[sensitive content hidden\] not only walked me through the essentials but also highlighted features I never would have discovered on my own — and they’ve already proven incredibly useful. Her help made the entire onboarding process smooth, efficient, and genuinely enjoyable. I also like the fact that you can connectt Google Travel to your lisitngs effortless. Payment systems and guest portal all looks very professional. Overal a great software. > > **Cons**: The onboarding process could definitely be faster. From the moment you express interest in the software to actually gaining access, the wait is quite long. Unlike many other platforms that provide instant access, Hostaway requires you to move through several stages: an initial call with a sales representative, signing the paperwork, and then scheduling onboarding sessions. Because each step involves booking time with different teams, the full process took about two weeks. The VRBO integration also took far too long. Connecting my listings to Booking.com, Airbnb, and Google Travel was nearly instant, but VRBO requires Hostaway to handle the mapping internally. I was told the mapping was completed, only to later find out from VRBO that it wasn’t. This led to nearly four weeks of back‑and‑forth communication. A better solution would be to allow customers to perform the VRBO mapping themselves instead of relying on Hostaway to do it. Another drawback is the email design tools. They are very basic at the moment, especially compared to competitors who offer much more advanced and flexible templates. I do hope Hostaway improves this feature in the future. > > Excellent support, onboarding and strong features. Google Travel works well and payments look professional. However VRBO setup is slow and email design features need improvement. ----- ### "Good PMS for all types of operators" — 4.0/5 > **Umar** | *27 May 2026* | Accounting | Recommendation rating: 2.0/10 > > **Pros**: Ease of use, cost, recurring minor updates and Q\&A sessions with senior team at hostaway. Overall good PMS. > > **Cons**: UI was abit outdated, No trust accounting, slow with major updates, support take along time to get back to you and constant price increases. > > Overall experience was good but could have been better. Needs to catch up with the likes of other major PMSs. ----- Page: 1 / 64\ Next: [Next page](https://www.getapp.co.nz/software/106989/hostaway?page=2) ## Links - [View on GetApp](https://www.getapp.co.nz/software/106989/hostaway) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data