--- description: Learn how KWHotel can help your business. GetApp provides users in New Zealand with the most detailed information on software reviews, prices and features. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: KWHotel Reviews, Pricing & Ratings | GetApp NZ 2026 --- Breadcrumb: [Home](/) > [Online Booking Systems](/directory/83/reservation-online-booking/software) > [KWHotel](/software/106923/kwhotel) # KWHotel Canonical: https://www.getapp.co.nz/software/106923/kwhotel Page: 1 / 2\ Next: [Next page](https://www.getapp.co.nz/software/106923/kwhotel?page=2) > KWHotel is a single multi-module reservations management solution for small and medium accommodation facilities, delivering centralized booking and accounting > > Verdict: Rated **4.3/5** by 28 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of KWHotel Available in three versions including a free package to support small and medium-sized hoteliers, KWHotel provides centralized reservations management across modular features. Pro version supports multiple workstations for network usage, giving full feature and module access to assist every aspect of hotel operations such as front desk, housekeeping and back office accounting. An intuitive calendar-based environment provides a visual representation of accommodation occupancy, offering a color-coded overview of current, pending and past bookings. Guest management tools maintain detailed customer records, recording contact information, meals preferences and all reservation histories. Built-in accounting features support regular, pro forma and credit card invoicing, along with the convenient printing of bills and receipts. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 28 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.4/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Kajware - **Founded**: 2009 ## Commercial Context - **Starting Price**: €8.00 - **Pricing model**: Other (Free version available) (Free Trial) - **Pricing Details**: KWHotel Free: For use on a single workstation, with limited features. KWHotel Standard - yearly price: Up to 10 rooms: €60 Up to 16 rooms: €100 Up to 28 rooms: €140 Up to 60 rooms: €200 Up to 100 rooms: €270 Up to 200 rooms: €340 Up to 300 rooms: €420 More than 300 rooms: €510 KWHotel Pro - - yearly price: Up to 10 rooms: €100 Up to 16 rooms: €160 Up to 28 rooms: €230 Up to 60 rooms: €340 Up to 100 rooms: €450 Up to 200 rooms: €560 Up to 300 rooms: €700 More than 300 rooms: €850 KWHotel Web and the synchronisation can be purchased as an addition to KWHotel Pro. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile) - **Supported Languages**: English - **Available Countries**: Poland, United States ## Features - API - Access Controls/Permissions - Accounting - Activities Booking - Billing & Invoicing - Booking Management - Booking Notes - Built-in Accounting - Calendar Management - Channel Management - Credit Card Processing - Customer Database - Customer History - Customer Support - Extended Stay - For Vacation Rentals - Front Desk Management - GDS/OTA Integration - Group Reservations - Housekeeping Management ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - Chat ## Category - [Online Booking Systems](https://www.getapp.co.nz/directory/83/reservation-online-booking/software) ## Related Categories - [Online Booking Systems](https://www.getapp.co.nz/directory/83/reservation-online-booking/software) - [Hospitality Property Management Software](https://www.getapp.co.nz/directory/81/hospitality-property-management/software) - [Hotel Management Software](https://www.getapp.co.nz/directory/592/hotel-management/software) ## Alternatives 1. [Hostaway](https://www.getapp.co.nz/software/106989/hostaway) — 4.8/5 (1524 reviews) 2. [Guesty](https://www.getapp.co.nz/software/112215/guesty) — 4.4/5 (465 reviews) 3. [Preno](https://www.getapp.co.nz/software/106813/preno) — 4.7/5 (48 reviews) 4. [ResNexus](https://www.getapp.co.nz/software/122499/reservation-nexus) — 4.8/5 (428 reviews) 5. [Mews](https://www.getapp.co.nz/software/2071647/mews) — 4.6/5 (59 reviews) ## Reviews ### "User Friendly" — 5.0/5 > **Diane** | *11 May 2017* | Recommendation rating: 10.0/10 > > **Pros**: Everything about KWHotel is easy to understand and operate and best of all - you can send any questions via email and they will respond within a few hours with easy to follow steps. Any beginner or professional can operate the program. My husband and I own a Resort and I was thrown into the deep end when it came to booking out our accommodation. I downloaded the free trial and was so impressed with the features, I bought a package. I am a self-taught user and I absolutely love KWHotel. Again, if you get stuck- Just ask and you will get a reply with easy to understand solutions. Teamviewer also a blessing for emergencies\!\!\! ----- ### "The best Hotel management software out there\!" — 5.0/5 > **Alona** | *21 June 2021* | Hospitality | Recommendation rating: 10.0/10 > > **Pros**: I am the manager/owner of two hospitality companies. In the past, I have worked in large hotel chains with the most expensive Hospitality programs and when I created my own companies, I needed all the features of a good program, without the prohibiting cost most brought with them... Then I found KWHotel in 2016...\! I started with the free option to see if it suited my needs and then quickly moved on to the Pro version. The interface is easy to navigate, the calendar view is all-inclusive, the program's features include everything a hotel/villa management/apartment rental company may need (web access, mobile App, OTA sync, channel manager etc) and more, all with very easy navigation and setting up process\! The support center (which is probably the most important aspect of a software program) is the best I have come across in ANY sector, with immediate response, well-informed personnel and the INVALUABLE feeling that if something goes wrong, then it will be set right in no time at all\! I HIGHLY recommend KWHotel for anyone who needs to keep informed of their reservations, guest data, prices, statistics, invoicing and general management of their hospitality company with one "click". We at Messinian Luxury and Messinian Nest would be lost without it\! > > **Cons**: Nothing\! Everything works for us and we keep finding features that help us more and more with our reseervations management and villa operations. > > Seven stars\!\!\! ----- ### "Buyer beware" — 2.0/5 > **Regina** | *30 March 2019* | Hospitality | Recommendation rating: 0.0/10 > > **Pros**: Once it's all set up and nothing goes wrong, it's easy to use. I like the option to use their free version before deciding to buy. > > **Cons**: Setup is a nightmare and customer support is horrible. They have very little online help and what they do have is constantly changing because they are still in the process of changing their program. Twice their server has gone down on a Friday. I had no way of viewing my calendar or running my motel until the following Tuesday because they don't work weekends and they are on Poland time and I am on USA time\! As you know, loosing all of your reservations is an absolute nightmare\! Especially for several days over the weekend. Also, they sold me the mobile app knowing it didn't work. Then, the next year, the added the mobile app fee on my subscription again. I am not very tech savvy and I know nothing about HTTP so, Initially I gladly paid an extra fee to have their online reservation system set up on my website. This took a few months. Last October, they changed their server and now nothing seems to work. And, to top it off, they made me pay their extra fee a second time to get the online reservation set up on my website again. And after a few months, I had to get belligerent just to get them to do it. Now, it's been 6 months and it still doesn't work\! Every time I open the program on my computer I cringe in fear that something will go wrong and I'll have to deal with the one email a day conversation or the 3am phone call trying to get whatever it is fixed. ----- ### "Excellent software , value for money" — 5.0/5 > **Dim** | *16 September 2017* | Hospitality | Recommendation rating: 10.0/10 > > **Pros**: Perfect choice for small/medium size hostels and hotels. Easy to learn-Very good interface Good functions ( reservations, room plan , basic but solid reports) Automatic updates Good Support-Customization of various reports Good Connectivity with various third party softwares. Server backup ( optional but highly recommended) Price and benefits you get. It is clear that the software has been created by people understanding the needs of a small -medium size property . > > **Cons**: The mobile app needs improvement . Also the web interface could be better. Apart from that maybe some functions should be added in the future ,nothing which downgrades the quality thought. > > Problem solver..extremely useful in that rate ,high quality . Has functions which make it valuable asset in a small company ----- ### "crazy expensive product" — 5.0/5 > **Christina** | *12 December 2022* | Hospitality | Recommendation rating: 0.0/10 > > **Pros**: good customer service and many oprions to choose from > > **Cons**: i use it for more than 5 years and from 2022 everything has changed. they charge for everything i mean everything , they want 5e/month to keep yr access to your database , when you dont have an active licence, tho one i have payed for\! for 2023 the prices are 300% higher, unbelievable > > they forced me to stop our co operation in a very unpolite way, it not normat to raise yr price to old customer 300% ----- Page: 1 / 2\ Next: [Next page](https://www.getapp.co.nz/software/106923/kwhotel?page=2) ## Links - [View on GetApp](https://www.getapp.co.nz/software/106923/kwhotel) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data