Commusoft

All-in-one business software for field service companies

4.7 /5 (131 reviews) Write a Review!

Commusoft Overview

What is Commusoft?

Commusoft is an all-in-one work order management software designed for the field service industry. We help businesses manage jobs, quotations, technicians complex schedules, PPM, Inventory management, invoicing, and customer communications, plus integrates with accounting and payment solutions.

Commusoft lets users store and manage customer contacts, including their assets details such as make, model, serial number, and more. Users can set up automatic reminder emails, SMS messages, and letters to be sent whenever a service is due. Track work orders that have been completed and easily keep customers up to date. Quotations can be quickly created and sent to clients, detailing the work that needs to be done along with costs, required spare parts and a final price.

Users are able to manage all types of work orders, large or small, as well as track all technicians visits along with job status, parts used, and any remedial work required.Technicians can efficiently access all information while on the go or on site via their mobile or tablet. Scheduling features include a drag and drop schedules for efficient rearranging, whenever necessary. All data is synced in real time, keeping owners, managers and technicians up to speed on every work orders.

Commusoft enables users to complete a range of checklists, notices, and sheets while on site, as well as capture signatures electronically. Users can create custom invoices via the desktop, mobile phone or tablet and send them directly to the customer’s email inbox. Visual reports and charts provide users with business performance, revenue and expenditure at a glance.

Commusoft Overview

Pricing

Starting from
US$35.00/month

Pricing options

Free Trial
Subscription
Value for money

Basic: $35 per user, per month

A Paperless Office: $60 per user, per month

Automation: $90 per user, per month

Enterprise: POA


Commusoft Features

Devices
Business size
S M L
Markets
United States, United Kingdom
Supported Languages
English

Media

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Commusoft video Commusoft screenshot: Store and manage customers, companies, estate agents and tenants along with their appliances Commusoft screenshot: Create and send quotations to customers to track work that needs to be done, costs, parts and final price Commusoft screenshot: Track engineer visits, parts used, job status and any remedial work required Commusoft screenshot: Create certificates and capture customers signatures on site. Commusoft screenshot: Take photos and send them back to the office in real time Commusoft screenshot: Track vehicles in real time with GPS technology Commusoft screenshot: Manage your schedule with an intuitive drag and drop diary. Commusoft screenshot: Customers can even pay an invoice from their phone. Commusoft screenshot: All-in-one job management software across all your devices. Commusoft screenshot:

Commusoft Reviews

Commusoft Reviews

Overall rating
4.7
/
5
Excellent
95

Very good
33

Average
3

Poor
0

Terrible
0

Value for Money
4.6
Features
4.5
Ease of Use
4.6
Customer Support
4.8
98% recommended this app
Phil C.

Reliable, advanced, bespoke software that I genuinely couldn't run my business without.


Rob N.

I would not hesitate to recommend the software and support team at Commusoft.

The availability of Commusoft allows us a competitive edge as a 24/7 service provider, and ensures we remain at the forefront of advances in information technology.


Sue J.

Commusoft for Minor Works

Overall I find Commusoft pretty user friendly, but then I have been using it for four years and like anything, the more you use it the easier it becomes.


Martin C.

Experience with commusoft

When you first start you should be given more one to one help, then mistakes wouldn't happen.
Bit disappointed with the diary and other features, cant understand why I've not been set up on the new system yet which looks a lot better.
Seem to be having lots of problems with the two systems together quick books and commusoft.


Waleed A.

Engineer Diary planner

Great customer service and always helpful when we call.
Easy to use software we use on a daily basis.


Phil C.

Reliable, advanced, bespoke software that I genuinely couldn't run my business without.

Used Daily for 2+ years
Reviewed on 20/11/2017
Review Source: Capterra

Pros

Apart for the ability to seamlessly control every aspect of my business, from the initial customer inquiry all the through to invoicing, it's the customer support and wide range of industry-specific knowledge which the Commusoft team delivers that sets them apart from the competition. I really don't know how I managed before using Commusoft. Commusoft is constantly evolving and updating. Whenever I think of a function I would like to see available it's usually already been thought of and in the process of happening.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Rob N.
Industry: Utilities
Company size: 13-50 Employees

I would not hesitate to recommend the software and support team at Commusoft.

Used Daily for 2+ years
Reviewed on 11/10/2019
Review Source: Capterra

The availability of Commusoft allows us a competitive edge as a 24/7 service provider, and ensures we remain at the forefront of advances in information technology.

Pros

Following the introduction of Commusoft into my business in 2011, Commusoft desktop and mobile platforms have allowed us to tailor their software to our specific requirements, with the ability to customise data and KPI reports and retain them to suit our business needs.
Prior to the integration of Commusoft, we used hard copy documents, accounting and certification packages to manage the business. Post 2011, Commusoft now handles this virtually paperless, with total transparency for all users.
The management of jobs for employees and sub-contractors is simplified from the point of initial customer enquiry, through to work completion and live invoicing whilst our engineers are still on site.
Existing customer service reminders are also a benefit, including the availability of customer details, appliance data, work history, photo images, etc. which saves time by allowing our engineers and administrators live shared work updates.
Live engineer status when en route to customers’ homes via vehicle fleet tracking, which customers can view through their smart phones when our engineer accepts their specific job. This is beneficial to both parties as customers are not needlessly waiting at home for our arrival, ensures our engineers are not waiting to gain access, and assists safeguarding with engineer name, photo ID, and industry certification detail availability prior to their arrival. The routine upload of live site images also aids the resolution of possible discrepancies.

Cons

Nothing that hasn’t been quickly remedied through the live assistance of the Commusoft support team.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Sue J.
Industry: Construction
Company size: 13-50 Employees

Commusoft for Minor Works

Used Daily for 2+ years
Reviewed on 28/07/2020
Review Source: Capterra

Overall I find Commusoft pretty user friendly, but then I have been using it for four years and like anything, the more you use it the easier it becomes.

Pros

Once you know how to use it Commusoft is easy to work with on a daily basis and quite intuitive
I don't think we could run the Minor Works department without this software - the job histories and the notes section have been invaluable. The engineers generally have no problem using the mobile software
Commusoft are very open to suggestions for improving any areas/features that don't work for your business if they can and they are very quick to respond to any queries either by e-mail or on the phone

Cons

I miss being able to merge properties, as you could on the old Commusoft - sometimes a tenant gets set up as a customer instead of a work address under the estate agent - so being able to merge was useful for correcting this.

On some of the reports you can open the job from the report but then on some others you can't

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Martin C.
Company size: 2-10 Employees

Experience with commusoft

Used Daily for 6-12 months
Reviewed on 6/12/2016
Review Source: Capterra

When you first start you should be given more one to one help, then mistakes wouldn't happen.
Bit disappointed with the diary and other features, cant understand why I've not been set up on the new system yet which looks a lot better.
Seem to be having lots of problems with the two systems together quick books and commusoft.

Pros

Customer data base, quick to find out what you have done at a property,

Cons

need more training on how to use the software, now ive been using it a while, I'm sure there is plenty of bits I'm not using that I could be using

Response from Commusoft

Hi Martin, we appreciate users have different roles/skills within a business, so we provide users access to our knowledge base which contains videos/guides about how to use the system.

We have training programmes for 1-2-1 training, walking clients through the system and provide consultation on how to adhere to best practises when using the system. Let me know if you want more details.

I've checked with the technical team regarding QB and cannot see open tickets with you on this, please email [email protected] who will be happy to help.

As much as we would love to have all our clients on the new version, the process is not a simple software upgrade and much more like moving from one software to another. This means the process is longer and more complex. We¿ve already started migrating clients as part of the beta program so we can make sure we are ticking all the boxes as your data is important to us, as it is to you.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 5.0/10

Waleed A.
Industry: Facilities Services
Company size: 2-10 Employees

Engineer Diary planner

Used Daily for 2+ years
Reviewed on 16/06/2020
Review Source: Capterra

Great customer service and always helpful when we call.
Easy to use software we use on a daily basis.

Pros

Let you run your whole business using this software.
It can use as a diary for all our engineers to include all need information like site address and contact details.
what the engineer needs to do and for the engineer to provide us an update which includes pictures and videos if wanted.
In addition, we can send out reports to our clients and invoices which can be linked to other accounting softwares.

Cons

Difficult to delete old storage to free up space within our allowance

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
9.4/10
Based on 131 user ratings
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Commusoft Pricing

Commusoft Pricing

Starting from
US$35.00/month
Free Trial
Subscription
Value for money

Basic: $35 per user, per month

A Paperless Office: $60 per user, per month

Automation: $90 per user, per month

Enterprise: POA

Basic: $35 per user, per month

A Paperless Office: $60 per user, per month

Automation: $90 per user, per month

Enterprise: POA

Value for Money
4.6/5
Based on 131 user ratings
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Commusoft Features

Commusoft Features

API
Accounting Integration
Activity Dashboard
Activity Tracking
Automatic Notifications
Billing & Invoicing
Calendar Management
Customer Database
Customisable Reporting
Data Import/Export
Document Management
Document Storage
Electronic Payments
Inventory Management
Inventory Tracking
Invoice Management
Reminders
Reporting & Statistics
Search Functionality
Third Party Integration
Features
4.5/5
Based on 131 user ratings
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Categories

Additional information for Commusoft

Additional information for Commusoft

Key features of Commusoft

  • Accept online payment with our payment gateway integrations.
  • Access in-depth business data and reporting,
  • Accounting software integration
  • Add suppliers, raise POs, pay invoices and more.
  • Additional works
  • Appliances management
  • Audits
  • Backup to Dropbox or Google Drive automatically.
  • Billing & invoicing
  • Build custom reports based on a variety of business data.
  • Communication logs
  • Create detailed invoices and email to customers.
  • Custom certificates
  • Customer database
  • Easily track a job's status across devices.
  • Electrical & gas certificates
  • Electrical certificates
  • Encryption of sensitive data at rest
  • Estimates
  • Gas certificates
  • Get sign off from customers via your smart device.
  • Integrate to popular business and communication integrations
  • Intuitive drag-and-drop scheduling,
  • Invoicing and payment tracking
  • Job costing
  • Keep a log of all communications with your customers.
  • Keep track of all your customers.
  • Keep track of everything going on with a job in one system.
  • Keep up to date with real-time notifications.
  • Know exactly what work was carried out in the past.
  • Manage estimates, invoices, and payments.
  • Mobile app management software
  • Office tasks
  • Oil certificates
  • Our apps work offline, and re-sync when signal returns.
  • Parts management
  • Planning calendar
  • Popular integrations such as QuickBooks, Xero, and Sage.
  • Powerful search tool finds exactly what you are looking for.
  • Preventive maintenance
  • Purchase orders
  • Purchasing
  • Raise POs straight from the job site.
  • Real-time data sync across devices
  • Real-time vehicle tracking
  • Recall management
  • See every action a user has taken.
  • Service history tracking
  • Service reminders
  • Service reporting
  • Supplier database management
  • Supplier invoicing and payment tracking
  • Sync between all users and devices in real time.
  • Technician management
  • Track associated job costs, including travel, parts, labour.
  • Track employees with real-time vehicle tracking,
  • Track users' time on site and traveling.
  • User management
  • Work order management

Benefits

  • Commusoft helps eliminate various time-consuming admin tasks by enabling users to manage all clients in a single customer database to improve customer relationship management.

  • Users can create and send quotes to customers from their computer or on site via mobile device, as well as capture signatures electronically from customers for instant approval.

  • Commusoft automatically sends a service reminder when customer services are due, to help avoid missing out on potential income.

  • Real-time syncing across all devices enables teams to stay up to date with the latest schedule changes, saving time and eliminating mistakes.

  • Users can create customized invoices including the organization's logo and company details that can be sent directly to customers by email.

  • Commusoft FAQs

    Commusoft FAQs

    Below are some frequently asked questions for Commusoft.

    Q. What type of pricing plans does Commusoft offer?

    Commusoft offers the following pricing plans:

    Starting from: US$35.00/month

    Pricing model: Subscription

    Free Trial: Available

    Basic: $35 per user, per month A Paperless Office: $60 per user, per month Automation: $90 per user, per month Enterprise: POA

    Q. What are the main features of Commusoft?

    Commusoft offers the following features:

    • Accept online payment with our payment gateway integrations.
    • Access in-depth business data and reporting,
    • Accounting software integration
    • Add suppliers, raise POs, pay invoices and more.
    • Additional works
    • Appliances management
    • Audits
    • Backup to Dropbox or Google Drive automatically.
    • Billing & invoicing
    • Build custom reports based on a variety of business data.
    • Communication logs
    • Create detailed invoices and email to customers.
    • Custom certificates
    • Customer database
    • Easily track a job's status across devices.
    • Electrical & gas certificates
    • Electrical certificates
    • Encryption of sensitive data at rest
    • Estimates
    • Gas certificates
    • Get sign off from customers via your smart device.
    • Integrate to popular business and communication integrations
    • Intuitive drag-and-drop scheduling,
    • Invoicing and payment tracking
    • Job costing
    • Keep a log of all communications with your customers.
    • Keep track of all your customers.
    • Keep track of everything going on with a job in one system.
    • Keep up to date with real-time notifications.
    • Know exactly what work was carried out in the past.
    • Manage estimates, invoices, and payments.
    • Mobile app management software
    • Office tasks
    • Oil certificates
    • Our apps work offline, and re-sync when signal returns.
    • Parts management
    • Planning calendar
    • Popular integrations such as QuickBooks, Xero, and Sage.
    • Powerful search tool finds exactly what you are looking for.
    • Preventive maintenance
    • Purchase orders
    • Purchasing
    • Raise POs straight from the job site.
    • Real-time data sync across devices
    • Real-time vehicle tracking
    • Recall management
    • See every action a user has taken.
    • Service history tracking
    • Service reminders
    • Service reporting
    • Supplier database management
    • Supplier invoicing and payment tracking
    • Sync between all users and devices in real time.
    • Technician management
    • Track associated job costs, including travel, parts, labour.
    • Track employees with real-time vehicle tracking,
    • Track users' time on site and traveling.
    • User management
    • Work order management

    Q. Who are the typical users of Commusoft?

    Commusoft has the following typical customers:

    Small Business, Mid Size Business

    Q. What languages does Commusoft support?

    Commusoft supports the following languages:

    English

    Q. What type of pricing plans does Commusoft offer?

    Commusoft has the following pricing plans:

    Subscription

    Q. Does Commusoft support mobile devices?

    Commusoft supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does Commusoft integrate with?

    Commusoft integrates with the following applications:

    Clear Books Accounting, Dropbox Business, Google Calendar, Mailchimp, Microsoft Outlook, QuickBooks Online, Stripe, Xero, Zapier

    Q. What level of support does Commusoft offer?

    Commusoft offers the following support options:

    Online Support, Phone Support, FAQs, Video Tutorials, Knowledge Base