Purplepass Ticketing
Purplepass Ticketing
About Purplepass Ticketing
Be prepared for COVID19 with contactless ticketing, live streaming, and our unique ASD system (Automatic Social Distancing) for assigned seating. Guests will be able to easily and safely purchase tickets, remain socially distanced for assigned seating, and you can live stream your events. Purplepass is the only safe way host events in a COVID19 world.
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Purplepass is a full scale ticketing platform with features for integrated online sales, printed stock, box office/POS sales, social marketing, and admission management. The solution was designed to help event organizers, production companies, promoters and venues to manage large and small scale events such as concerts, festivals, or fundraisers.
Purplepass provides users with all the tools necessary to set up events, manage sales, and analyze performance with in-depth reporting. Branded sales widgets let visitors purchase tickets directly from the organization’s website, as well as choose their own seats using interactive seating charts. The platform helps organizations build their social media presence using an array of integrated Facebook features.
Purplepass allows organizations to post their events online, as well as promote, track and analyze performance using built-in marketing tools. Organizers get full management control over their events including pricing levels, holds, artwork, section modifications, and more. Users can design and order custom printed ticket stock and wristbands in a variety of different colors, as well as offer season passes, group/package options, and manage subscriptions.
With Purplepass, organizations can also scan and sell tickets at the door and provide customer service. The platform is also available via smartphone apps for iOS and Android, allowing users to keep an eye on sales even while on the go.
Key benefits of Purplepass Ticketing
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Reviews
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- Industry: Music
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
FTMP Events
Reviewed on 11/11/2018
Purplepass has been FTMP Events' ticketing service for over 5 years, and we stick with it due to...
Purplepass has been FTMP Events' ticketing service for over 5 years, and we stick with it due to the reliability and great service. We highly recommend them to anyone interested in selling tickets online for event(s).
Pros
Low fees for customers, no minimum sales limits for promoters, great customer service and very quick turn-around
Cons
Only thing that causes some confusion is the ticket links re-direct to a large string. Like http://www.purplepass.com/DOYLE122118 when loaded, turns into https://www.purplepass.com/#170920/FTMP_Events-DOYLE_(legendary_ex-guitarist_of_The_Misfits)-Buffalo_Iron_Works-December-21-2018.html
Response from Purplepass
Gregory,
Thank you for taking the time to leave your feedback. We wanted to reach out and help explain the URL issue you mentioned. Short-cut URLs make it easy for sharing and promoting a direct link to your event page. However, when someone enters that link, we will redirect them to the long form of the URL as you have shown.
The reason for this is that the long form URL is Search Engine Optimized (SEO) since it provides the event name, event organizer, venue name, and the date of the event. This is extremely valuable in getting your event picked up and listed at the top of search engines.
So although it does redirect, it does not affect the buying process at all. Any additional questions, please let us know. You can call us at 800-316-8559 (Press option 3), email us [email protected], or log into your account and click the live chat icon at the lower right. We are here to help!
- Industry: Arts & Crafts
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Ticket Reservations and reporting for 8 theatrical shows
Reviewed on 17/03/2023
I used another service for years. They stopped providing any phone support and the payments were...
I used another service for years. They stopped providing any phone support and the payments were very late if at all. I stopped using them and looking for an alternative. This service fit my needs perfectly. I did look at two other services but the cost and complexity were greater. They also give a discount for Non Profit Organizations.
Pros
First and foremost the support staff was wonderful. Their response was almost immediate. They assisted some of our patrons over the phone. They also solved a problem I created immediately when I asked what had gone wrong. The product is almost self explanatory if you have used any other ticketing service but much easier to use.
Cons
The way I setup our Festival Pass was cumbersome. It was more a lack of knowledge about the way it worked than the syst3em itself. I'll work closely with the support staff next time to get it exactly right.
- Industry: Marketing & Advertising
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Purplepass Ticketing Review
Reviewed on 17/01/2018
Pros
Customer service was fantastic - I worked with one of the customer rep, he was responsive and super helpful! I had a unique ticketing need for a multi-day film festival and he was able to help me figure out a variety of ticketing solutions for a complex project.
Cons
The only negatives would be with the ease of using the platform. It's a complicated back end, difficult to figure out where things are to make updates without having a customer service rep support. For a complex project this is not going to be a self-serve platform.
Response from Purplepass
Thanks for your feedback! We're delighted to hear you were very happy with the support, features, and value of the service. However, I see you had a less-than-stellar experience with the ease of use so we would like to address this.
Your film festival was uniquely complex in its requirements, that¿s for sure! I'm glad we were easily able to support these complex requirements and even helped every step of the way from building the events to assisting with managing them.
From what we heard after the event, everything went very smoothly and the entire setup was successful! So that is fantastic news! We understand it was probably a lot to absorb at one time using a completely new system for an unusually complex event which had several unique requirements. As you mentioned, we were there every step of the way to help and guide you through the process. We appreciate your business and look forward to next year. Since everything is built and ready to go, it will be a breeze.
- Industry: Entertainment
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Stephens Purplepass Review
Reviewed on 17/11/2022
We're achieving sellouts at rapid rates as we're able to get events to the marketplace sooner!
We're achieving sellouts at rapid rates as we're able to get events to the marketplace sooner!
Pros
Since I started using Purplepass, Ive seen growth in My Sales, the upgrades along the way have come along at the right times!
Cons
I don't have anything to complain about!
Alternatives Considered
EventbriteReasons for Choosing Purplepass Ticketing
This way saves $ and aided us tremendously throughout the pandemic!Reasons for Switching to Purplepass Ticketing
I didn't understand Eventbrite and they didn't offer what I though I neede to succeed!- Industry: Wine & Spirits
- Company size: 51–200 Employees
- Used Monthly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Provides everything we need for large festival management and ticketing
Reviewed on 10/12/2022
PurplePass works hard to ensure their product is successful and competitive. They are constantly...
PurplePass works hard to ensure their product is successful and competitive. They are constantly seeking to improve software in ways that other ticketing companies overlook.
Pros
The team at PurplePass worked directly with producers to customize a solution that worked for our unique ticketing needs. Purplepass offered more flexibility than the other large ticketing companies. Their management paid close attention to the critical days of our release to ensure there were no problems. When we informed them of challenges they were quick to come up with solutions that worked!
Cons
We had complicated features of a multi-day event. Purplepass's solution was to create 2 events (one for each day) It would be nice if a better solution could be offered for this scenario so we didn't have 2 events to manage and data could be combined.
Purplepass Ticketing FAQs
Below are some frequently asked questions for Purplepass Ticketing.Q. What type of pricing plans does Purplepass Ticketing offer?
Purplepass Ticketing offers the following pricing plans:
- Free Trial: Not Available
SERVICE FEES * Online sales - 2.5%, $0.99/ticket * Online sales (Non-profit) - 2.0% + $0.99/ticket * Box office sales - FREE * COMPs - FREE * Gustlist - FREE * Free tickets - FREE * Phone orders - FREE * Shipped orders - FREE (Customer just pays shipping) * Building seating maps - FREE * Volume discounts available * License pricing available as low as $0.35/ticket CREDIT CARD PROCESS * Online sales - 3% * Box office sales - 2.5% + $0.25/transaction PRINTED MATERIAL * Thermal Tickets: $0.10/ticket * Full Color Tickets: $0.12/ticket OTHER PRICING DETAILS * No signup fees * No monthly/annual fees * Equipment may be provided for free
Q. Who are the typical users of Purplepass Ticketing?
Purplepass Ticketing has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Purplepass Ticketing support?
Purplepass Ticketing supports the following languages:
English, French, Russian, Spanish
Q. Does Purplepass Ticketing support mobile devices?
Purplepass Ticketing supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Purplepass Ticketing integrate with?
Purplepass Ticketing integrates with the following applications:
Constant Contact, HubSpot CRM, Mailchimp, Meta for Business, Robly, SurveyMonkey, Twilio, WordPress, Zoho CRM, authorize.net
Q. What level of support does Purplepass Ticketing offer?
Purplepass Ticketing offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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