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UpKeep

About UpKeep

UpKeep is an Asset Operations Management solution that helps businesses scale by giving every Maintenance and Reliability team the tools and information they need to run Operations efficiently and effectively. A cloud-based CMMS (computerized maintenance management system) designed to be used on mobile devices and suitable for a range of industries including manufacturing, construction, distribution, warehousing, utilities, hotels, restaurants, food processing, churches, education, and more. The system allows users to manage maintenance planning and work orders on-the-go, with tools for work order creation, prioritization, signature capture, image annotation, asset data import, barcode scanning, inventory management, chat & collaboration, invoice creation, and more.

UpKeep allows users to create custom work orders for multiple purposes, such as creating checklists and measuring values, using templates and form items. Files, pictures, and parts can all be added to tasks, and users can prioritize work orders according to their urgency. Work orders and invoices can be created in PDF format, and emailed or printed. Asset data can be imported into UpKeep from existing records, and barcodes assigned to parts or assets, which can be scanned to add them into work orders. Users can create recurring schedules for preventative maintenance, and reserve or schedule individual parts to be used for specific work orders. Inventory can be managed by location, and part history tracking allows users to see where each part has been used.

UpKeep automatically sends users push notifications and alerts in real time to inform them of any task updates or issues with equipment. Sensors can be integrated to enable real-time asset monitoring, and users can create triggers to automatically generate maintenance requests when specific conditions are reached. More than 50 different sensor types are supported, and users can view detailed reports of sensor data, such as humidity, tilt, temperature, and more. UpKeep also allows users to collaborate with real-time in-app chat for discussing issues or sharing updates, and reports on completed tasks, spend, and any recurring issues.

Pricing starting from:

US$45.00/month

  • Free Version
  • Free Trial
  • Subscription

Key benefits of UpKeep

  • Notifications and alerts are generated in real time, to inform users of any updates to tasks and asset failures.

  • Work orders can be customized to track notes, create checklists, and measure values, with the ability to set priority levels and add pictures, files, or parts to each individual task.

  • Data on existing assets can be imported, and users can scan barcodes on assets or parts to add them to work orders, reserve and schedule parts to be used in maintenance, and track part histories.

  • Branded, customized request portals can be created to allow requests to be made by anyone, from any device, with notifications for new requests, and the ability to track request statuses in real time.

  • Sensors can be integrated with UpKeep, allowing users to monitor assets in real time, define conditions to automatically trigger maintenance requests, view detailed sensor reports, and more.

    • Typical Customers

    • Freelancers
    • Small Businesses (2-50)
    • Mid-size Companies (51-500)
    • Large enterprises (500 and more)

    Deployment

    • Cloud-based
    • On-premise

    Markets

    Australia, Brazil, British Virgin Islands, Canada, China and 11 others

    Supported Languages

    Chinese, English, French, Spanish

    Pricing starting from:

    US$45.00/month

    • Free Version
    • Free Trial
    • Subscription

    Images

    UpKeep Software - Work Order Management Made Easy: Create, assess, prioritize, and measure all of your maintenance work orders in one place. UpKeep is the easy-to-use, all-in-one solution that simplifies work order management.
    UpKeep Software - View Work Order Details: Ensure consistency around work order documentation with immediate access to work order information.
    UpKeep Software - Parts & Inventory Management: UpKeep’s inventory management software provides you with powerful insights to better control costs and ensure you have sufficient supply in stock.
    UpKeep Software - Analytics: Quickly generate a maintenance report to evaluate work order completion rates, maintenance costs, technician productivity, inventory levels, and more.
    UpKeep Software - Track Time and Cost
    UpKeep Software - Asset Management: Allows technicians and managers to quickly pull up asset model, warranty, depreciation schedules, and more. Make smarter repair or replace decisions by having access to the right information at all times.
    UpKeep Software - Create & Manage Work Orders from Your Phone: Make better and more data-driven decisions for repairs with on-the-go access to asset work order history.
    UpKeep Software - Create & Manage Work Orders from Your Tablet: Make better and more data-driven decisions for repairs with on-the-go access to asset work order history.
    View 9 more
    UpKeep video
    UpKeep Software - Work Order Management Made Easy: Create, assess, prioritize, and measure all of your maintenance work orders in one place. UpKeep is the easy-to-use, all-in-one solution that simplifies work order management.
    UpKeep Software - View Work Order Details: Ensure consistency around work order documentation with immediate access to work order information.
    UpKeep Software - Parts & Inventory Management: UpKeep’s inventory management software provides you with powerful insights to better control costs and ensure you have sufficient supply in stock.
    UpKeep Software - Analytics: Quickly generate a maintenance report to evaluate work order completion rates, maintenance costs, technician productivity, inventory levels, and more.
    UpKeep Software - Track Time and Cost
    UpKeep Software - Asset Management: Allows technicians and managers to quickly pull up asset model, warranty, depreciation schedules, and more. Make smarter repair or replace decisions by having access to the right information at all times.
    UpKeep Software - Create & Manage Work Orders from Your Phone: Make better and more data-driven decisions for repairs with on-the-go access to asset work order history.
    UpKeep Software - Create & Manage Work Orders from Your Tablet: Make better and more data-driven decisions for repairs with on-the-go access to asset work order history.

    Features

    Total features of UpKeep: 188

    • API
    • Access Controls/Permissions
    • Accounting Integration
    • Activity Dashboard
    • Activity Tracking
    • Alerts/Notifications
    • Appointment Management
    • Appointment Scheduling
    • Archiving & Retention
    • Asset Accounting
    • Asset Lifecycle Management
    • Asset Planning
    • Asset Tracking
    • Audit Management
    • Audit Trail
    • Autofill
    • Automated Scheduling
    • Barcode Printing
    • Barcode Recognition
    • Barcode/Ticket Scanning
    • Barcoding/RFID
    • Benchmarking
    • Billing & Invoicing
    • Bills of Material
    • Built-in Accounting
    • CRM
    • Calendar Management
    • Calibration Management
    • Check-in/Check-out
    • Class Scheduling
    • Code Enforcement
    • Collaboration Tools
    • Commercial Properties
    • Compliance Management
    • Compliance Tracking
    • Components Tracking
    • Configuration Management
    • Contact Database
    • Contract/License Management
    • Cost Tracking
    • Customer Database
    • Customisable Forms
    • Customisable Reports
    • Customisable Templates
    • Customizable Fields
    • Data Import/Export
    • Data Visualisation
    • Depreciation Management
    • Digital Signature
    • Dispatch Management
    • Disposal Management
    • Document Management
    • Document Storage
    • Downtime Tracking
    • Drag & Drop
    • Electronic Signature
    • Employee Scheduling
    • Energy Management
    • Equipment Maintenance
    • Equipment Management
    • Equipment Tracking
    • Facility Asset Management
    • Facility Management
    • Facility Scheduling
    • Failed Inspection Tracking
    • File Storage
    • Fixed Asset Management
    • For HVAC Companies
    • For Mechanical Equipment
    • For Schools
    • Forecasting
    • Forms Creation & Design
    • Forms Management
    • Fuel Tracking
    • Full Text Search
    • GPS
    • Historical Reporting
    • IT Asset Management
    • IT Asset Tracking
    • Image Capture
    • Incident Management
    • Inspection Management
    • Inventory Auditing
    • Inventory Control
    • Inventory Management
    • Inventory Optimisation
    • Inventory Tracking
    • Invoice Management
    • Item Management
    • Job Costing
    • Job Management
    • Key & Lock Management
    • Kitting
    • Labor Cost Reporting
    • Location Tracking
    • Logbook Tracking
    • MES
    • Maintenance Management
    • Maintenance Scheduling
    • Manuals
    • Manufacturing Inventory Management
    • Map Creation
    • Material Requirements Planning
    • Mobile Access
    • Mobile Signature Capture
    • Monitoring
    • Multi-Channel Management
    • Multi-Location
    • Offline Access
    • Online Booking
    • Online Time Clock
    • Order Management
    • Order Tracking
    • Parts Management
    • Payment Collection in the Field
    • Performance Metrics
    • Predictive Maintenance
    • Preventive Maintenance
    • Prioritisation
    • Process/Workflow Automation
    • Procurement Management
    • Product Identification
    • Production Scheduling
    • Productivity Analysis
    • Project Management
    • Purchase Order Management
    • Purchasing & Receiving
    • QR Codes
    • Quality Control
    • Quality Management
    • Quotes/Estimates
    • Real Time Analytics
    • Real Time Data
    • Real Time Monitoring
    • Real Time Notifications
    • Real Time Reporting
    • Real Time Synchronisation
    • Real Time Updates
    • Real-time Scheduling
    • Receiving/Putaway Management
    • Recurring Appointments
    • Reminders
    • Reorder Management
    • Repair Tracking
    • Report Templates
    • Reporting & Statistics
    • Reporting/Analytics
    • Requisition Management
    • Reservations Management
    • Residential Properties
    • Retail Inventory Management
    • Returns Management
    • Root Cause Analysis
    • Routing
    • SKU/UPC Codes
    • Safety Management
    • Scheduling
    • Search/Filter
    • Self Service Portal
    • Serial Number Tracking
    • Service History
    • Service Request Management
    • Software License Management
    • Space Management
    • Status Tracking
    • Subcontractor Management
    • Supplier Management
    • Supply Chain Management
    • Tagging
    • Task Management
    • Task Scheduling
    • Technician Management
    • Template Management
    • Third Party Integrations
    • Tire Management
    • Traceability
    • Trend Analysis
    • User Management
    • Vehicle Information
    • Vendor Managed Inventory
    • Vendor Management
    • Version Control
    • Visitor Management
    • Warehouse Management
    • Warranty Tracking
    • Work Order Creation
    • Work Order Management
    • Workflow Management

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    Reviews

    Overall rating

    4.6 /5
    (1,324)
    Value for Money
    4.6/5
    Features
    4.4/5
    Ease of Use
    4.6/5
    Customer Support
    4.7/5

    Already have UpKeep?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 1,324 Read all reviews
    Showing 5 reviews of 1,324
    Adam
    Overall rating
    • Industry: Real Estate
    • Used Daily for 6-12 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Getting better and better all the time!

    Reviewed on 17/04/2018

    Better flexibility in tracking issues raised by tenants and on the progress of those issues with...

    Better flexibility in tracking issues raised by tenants and on the progress of those issues with our maintenance team.

    Pros

    I need to ensure my team of maintenance staff are able to respond to issues with the minimum amount of complication.... UpKeep is the most agile application for my guys. You don't have to have a degree in computer science to operate and update the application and you can go from generating/receiving a work order to completing it with only a few simple taps/click. The fact it's cross platform and works vey well on mobiles is an absolute must for me! ....no longer needing a tablet in addition to a phone! I very much look forward to some of the feature rich content coming into play later in the year.

    Cons

    Whilst the the day-to-day usability of the application is straight forward, there are little annoyances that pop up - having used the software for 6 months now, and being able to feed back usability issues to a VERY receptive support team, the issues are usually ironed out fairly quickly.

    Ryan
    Overall rating
    • Industry: Facilities Services
    • Company size: 51–200 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 7.0 /10

    Its a Keeper as long as you are keeping UP on it.

    Reviewed on 28/01/2020

    Very positive experience so far. They have answered all my questions sufficiently and in a very...

    Very positive experience so far. They have answered all my questions sufficiently and in a very timely manner. Our account manager [SENSITIVE CONTENT HIDDEN] is fantastic, she is great at explaining things to people of all technical levels. We can see this software allowing to move forward quickly and put together our S.O.P's with minimal disruption during crucial times when we bring in new employees.

    Pros

    The Customization of the software is quite extensive. Has an honest to goodness workflow that is concise and easy to follow. Best have this system completely laid out and ready to roll prior to rolling it out within your facility that way you can utilize the software's capabilities to its vast potential. The tracking for the work orders is super convenient and thorough and allows for reporting to be super easy and helps track problem areas or where money should be spent.

    Cons

    I feel that it pigeonholes your ability to use various systems and has no overlap with other systems that could potentially be helpful. does not offer a scheduling option to allow for access to say apartments where 24-hour notice is necessary. Having the ability to link to a calendar or a calendar within upkeep to organize my day project by the project is what is needed badly

    Alternatives Considered

    Asana

    Reasons for Switching to UpKeep

    My boss was already familiar with this platform

    Response from UpKeep Technologies

    Thank you so much for taking the time to leave us a review! We're glad to hear our software is helping you and your team maintain your facility and track work orders!

    Our team is always making improvements and adding new features to the application based on customer feedback. I've shared yours with our product manager.

    Feel free to visit our support page if you ever have any questions:

    https://www.onupkeep.com/customersupport/

    Thanks again!

    Gil
    Overall rating
    • Industry: Construction
    • Company size: 11–50 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support
    • Likelihood to recommend 7.0 /10

    Upkeep's ease of use

    Reviewed on 29/12/2020

    it has been difficult to learn the use of upkeep. I believe that a mandatory intro training should...

    it has been difficult to learn the use of upkeep. I believe that a mandatory intro training should be required when a new user is to use upkeep.

    Pros

    I like that the system can be updated when a service has been provided, when the service crew remembers to update the system.
    Upkeep provides a suggested cost for the service that can be manipulated prior to invoicing.
    upkeep allows photos and written info for the services completed that day.

    Cons

    The upkeep system can be updated when a service has been provided but only when the service crew remembers to update the system. It would be great to have an update reminder alarm for the service crew to enter their info of the services rendered prior to leaving the site, that day.
    Upkeep should also have an alert text or email warning the administration that there there was no entry for the services by the repair crew that day.
    Upkeep only allows a few photos to be entered in to the system.
    Prior to leaving the work order entry port. there should be a question that alerts the user that specific info has not been entered. and is required i.e..... addresses, contact info, date and time the service crew is expected....

    monica
    Overall rating
    • Industry: Nonprofit Organisation Management
    • Company size: 51–200 Employees
    • Used Weekly for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    commend Centre for business maintains and management

    Reviewed on 14/08/2023

    using the application has simplified work and support is given online

    using the application has simplified work and support is given online

    Pros

    i use upkeep to communicate with the technical team for maintenance and support, I like the ability to send issues as photos and get helped online, upkeep provides a video tutorial for setting up, this is the best for sure

    Cons

    using upkeep requires strong internet connections as poor networks lead to delay in loading documents as soon as possible and it's very hard to learn

    Response from UpKeep Technologies

    Hi Monica, thank you for your review. Your positive feedback put a smile on our faces! We're thrilled to have you as a satisfied customer. If there's anything else we can do to enhance your experience, please let us know. We're always here for you.

    Mickey
    Overall rating
    • Industry: Automotive
    • Company size: 51–200 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Great for out of control maintenance departments!

    Reviewed on 14/01/2020

    Our company is very pleased with what the software has accomplished for our maintenance team. It...

    Our company is very pleased with what the software has accomplished for our maintenance team. It inspires technicians to provide more information to the system because they can easily retrieve historical information when needed.

    Pros

    Easy to bring technicians onto the system, most technicians are up & using system proficiently in 5 days or less.

    Cons

    The cost per user is steep for small businesses.

    Alternatives Considered

    MaintainX, eMaint CMMS and MEX Maintenance

    Reasons for Choosing UpKeep

    UpKeep is much easier to efficiently manage data and it provides better communication across all users.

    Reasons for Switching to UpKeep

    It’s user interface is much more user friendly.

    Response from UpKeep Technologies

    Thank you so much for taking the time to leave us a review! We're glad to hear our software is helping you and your team maintain your facility.

    Our team is always making improvements and adding new features to the application based on customer feedback. I've shared yours with our product manager.

    Feel free to visit our support page if you ever have any questions:

    https://www.onupkeep.com/customersupport/

    Thanks again!

    Showing 5 reviews of 1,324 Read all reviews

    UpKeep FAQs

    Below are some frequently asked questions for UpKeep.

    UpKeep offers the following pricing plans:

    • Starting from: US$45.00/month
    • Pricing model: Free Version, Subscription
    • Free Trial: Available

    Starter: $45 per user, per month (billed annually). Professional: $75 per user, per month (billed annually). Business Plus: $120 per user, per month (billed annually). Enterprise plans are available on request.

    UpKeep has the following typical customers:

    Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

    UpKeep supports the following languages:

    Chinese, English, French, Spanish

    UpKeep supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    UpKeep integrates with the following applications:

    Azuga Fleet, ClearBlade, Coupa, Linxup, Looker, Microsoft Azure, Microsoft Excel, Microsoft Power BI, Microsoft Teams, Mingo, Motive, Okta, One Step GPS, OneLogin, Procore, QuickBooks, Samsara, Slack, Tableau, Titan GPS, Workato, Xero, Zapier, Zendesk Suite

    UpKeep offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

    Related categories

    See all software categories found for UpKeep.