Goody Overview

What is Goody?

Goody is a customer loyalty and automated marketing solution with which SMBs and large enterprises use to create customized loyalty programs, communicate with customers and track business performance. With Goody, customers can accumulate points on purchases and then redeem the points for rewards. Since Goody is available to download as a native app on iOS and Android, customers can scan and collect points quickly and easily.

Goody supports social campaigns, allowing customers to receive loyalty points in exchange for a ‘Like’ on a user business Facebook page. Goody’s social campaigns aim to improve the online business profile and encourage customers to return again. Further to social promotion, Goody enables users to engage with customers through customized email marketing campaigns. Goody provides users with the tools to create and send emails based on collected data, thereby avoiding sending one generic email to all customers. Business users can inform customers about sales, send special offers to their best customers and invite customers back who have not visited for a while.

The Goody mobile app includes benefits for both business user and customer. Every user can create a mobile-friendly profile page to highlight information such as business opening hours, phone number, website, social media links and available rewards. The Goody mobile app ensures user profiles are easily accessible and searchable to customers.
Moreover, since Goody collects customer data, users also gain valuable insight into their business performance. With Goody, business users can learn about their customer base and how they engage with the loyalty program as well as determine why customers return to their business. As a result, Goody provides users with actionable information to help customize ongoing business and marketing plans.

Goody Overview

Pricing

Starting from
US$79.00/month

Pricing options

Free Trial
Subscription
Value for money

Goody pricing starts from $79 per month, billed annually.


Goody Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China and 5 others, India, Japan, Germany, Brazil, Mexico
Supported Languages
English

Media

Tablet app, that connects to your POS
Software and tablet apps
Scanner, connected to Goody Loyalty Software
Tablet app for POS sign up
Cards used for scanning
Goody screenshot: Tablet app, that connects to your POS Goody screenshot: Software and tablet apps Goody screenshot: Scanner, connected to Goody Loyalty Software Goody screenshot: Tablet app for POS sign up Goody screenshot: Cards used for scanning

Goody Reviews

Goody Reviews

Overall rating
4.4
/
5
Excellent
48

Very good
20

Average
9

Poor
1

Terrible
1

Value for Money
4.3
Features
4.2
Ease of Use
4.4
Customer Support
4.4
86% recommended this app
Che C.

A Simple, flexible CRM system for Point of Sale

Goody is easy to install and administer. If ever there is or was a problem I know I can talk to someone on the phone or via chat immediately. I've never been treated like a 'stupid user'.

Love goody.


Shannay H.

Customer Service is appalling. Out of 3 questions in 12 months, I've had 1 answer.

Hopefully more customers passing through the store


Suzy M.

Feedback

Good


Shannay H.

Goody review 2019

Customer service can most definitely be improved considering the cost. Overall customers are happy when they are able to redeem their points and since it's managed by an app as opposed to being done manually by myself it's a good thing to have.


Roma S.

Awesomeness

Fan flippin tastic


Che C.
Industry: Retail
Company size: 11-50 Employees

A Simple, flexible CRM system for Point of Sale

Used Daily for 1+ year
Reviewed on 10/10/2018
Review Source: Capterra

Goody is easy to install and administer. If ever there is or was a problem I know I can talk to someone on the phone or via chat immediately. I've never been treated like a 'stupid user'.

Love goody.

Pros

We liked that our loyalty scheme was able to go fully digital.

Cons

Of course it could always be cheaper, but the price as it stands is completely reasonable for the product.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Shannay H.
Industry: Food Production
Company size: 201-500 Employees

Customer Service is appalling. Out of 3 questions in 12 months, I've had 1 answer.

Used Daily for 2+ years
Reviewed on 9/05/2018
Review Source: Capterra

Hopefully more customers passing through the store

Pros

Ability to provide loyalty points to our customers. Has the functionality to do reports on the computer.

Cons

Unless you know how it works, it's not that user-friendly to the staff who have no tech savvy. Changes to the tablet confuse the older generation customers.

Response from Goodycard

Hi Shannay, thanks so much for your response.

We take your comments extremely seriously, and we're committed to ensuring each and every customer has a positive experience. We've taken your support comments on board, and we're looking to improve this area of our business over the next two months, including hiring more staff to ensure our customers are well looked after. I¿ll be taking a look at past support queries to better understand why it took so long to reply to your support ticket. Yet again, thanks so much for taking the time to submit this review, as we'd love to turn this back into a 10/10!

Kind regards,

Rory Moss,
Marketing Manager

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

Suzy M.
Industry: Education Management
Company size: 2-10 Employees

Feedback

Used Daily for 2+ years
Reviewed on 1/01/2021
Review Source: Capterra

Good

Pros

It's easy to use and you dont need to keep the card handy

Cons

It's not used in many places so more accessibility would be beneficial

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 5.0/10

Shannay H.
Industry: Food & Beverages
Company size: 1,001-5,000 Employees

Goody review 2019

Used Daily for 2+ years
Reviewed on 12/03/2019
Review Source: Capterra

Customer service can most definitely be improved considering the cost. Overall customers are happy when they are able to redeem their points and since it's managed by an app as opposed to being done manually by myself it's a good thing to have.

Pros

Relatively easy for customers to navigate in store on the tablet

Cons

Not as easy on the app for smart phones - not even I use the phone app

Response from Goodycard

Hi Shannay,

We're deeply sorry you haven't had the most positive experience with our support services. We immediately arranged for a support contact to touch base and address any concerns you had.

Regarding the app, it's in use by over 100k people, so we feel it's a fairly important part to sign up and point balance reminders.

Thanks for the review, and we'll be making sure you have the necessary support services you need, as clearly based on the review, there are things we can improve.

Appreciate the feedback.

Kind regards,

Rory Moss
General Manager

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 5.0/10

Roma S.
Industry: Defense & Space
Company size: 10,000+ Employees

Awesomeness

Used Other for 2+ years
Reviewed on 16/09/2020
Review Source: Capterra

Fan flippin tastic

Pros

Easy to use, easy set up. Quick. Looks good as well placed at the counter

Cons

Not everyone has it. Its a fantastic system which id be more inclined to use if more people had it

Rating breakdown

Value for Money
Ease of Use

Likelihood to recommend: 10.0/10

User recommendation
8.6/10
Based on 79 user ratings
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Goody Pricing

Goody Pricing

Starting from
US$79.00/month
Free Trial
Subscription
Value for money

Goody pricing starts from $79 per month, billed annually.

Goody pricing starts from $79 per month, billed annually.

Value for Money
4.3/5
Based on 79 user ratings
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Goody Features

Goody Features

API
Activity Dashboard
Activity Tracking
Automatic Notifications
Calendar Management
Contact Management
Custom Fields
Customer Database
Customisable Branding
Customisable Reporting
Customisable Templates
Data Import/Export
Electronic Payments
Email Integration
Real Time Data
Reminders
Reporting & Statistics
Social Media Integration
Surveys & Feedback
Third Party Integration
Features
4.2/5
Based on 79 user ratings
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Categories

Additional information for Goody

Additional information for Goody

Key features of Goody

  • Activity dashboard
  • Activity management
  • Activity monitoring
  • Activity tracking
  • Barcode scanning
  • Business analysis
  • Campaign planning
  • Communication management
  • Custom development
  • Customer accounts
  • Customer activity reporting
  • Customer analysis
  • Customer loyalty program
  • Customer returns
  • Email invitations
  • Member portal
  • Mobile integration
  • Multi-channel communication
  • Multi-channel marketing
  • Multi-location
  • Personalized profiles
  • Promotions management
  • Reporting & statistics
  • Rewards management
  • Search functionality
  • Social advertising
  • Social network marketing
  • Tracking features

Benefits

  • Goody employs tap and scan technology, enabling customers to use QR codes in order to earn and accumulate loyalty points easily, all managed with easy-to-use cloud software.
  • Goody is available as a native mobile app on iOS and Android, giving users the platform to improve their online profile and make their business information more readily and quickly accessible to Goody customers.
  • Users can automate and customize email marketing campaigns, ensuring simple, direct and personal engagement with customers.
  • Goody tracks and collects customer data, providing users with valuable insight and actionable information from which to customize and plan their ongoing business and marketing strategies.
  • Goody supports social marketing campaigns, allowing users to enhance their online presence by offering customers rewards for liking a Goody business Facebook page.

  • Goody FAQs

    Goody FAQs

    Below are some frequently asked questions for Goody.

    Q. What type of pricing plans does Goody offer?

    Goody offers the following pricing plans:

    Starting from: US$79.00/month

    Pricing model: Subscription

    Free Trial: Available

    Goody pricing starts from $79 per month, billed annually.

    Q. What are the main features of Goody?

    Goody offers the following features:

    • Activity dashboard
    • Activity management
    • Activity monitoring
    • Activity tracking
    • Barcode scanning
    • Business analysis
    • Campaign planning
    • Communication management
    • Custom development
    • Customer accounts
    • Customer activity reporting
    • Customer analysis
    • Customer loyalty program
    • Customer returns
    • Email invitations
    • Member portal
    • Mobile integration
    • Multi-channel communication
    • Multi-channel marketing
    • Multi-location
    • Personalized profiles
    • Promotions management
    • Reporting & statistics
    • Rewards management
    • Search functionality
    • Social advertising
    • Social network marketing
    • Tracking features

    Q. Who are the typical users of Goody?

    Goody has the following typical customers:

    Small Business, Large Enterprises, Mid Size Business

    Q. What languages does Goody support?

    Goody supports the following languages:

    English

    Q. What type of pricing plans does Goody offer?

    Goody has the following pricing plans:

    Subscription

    Q. Does Goody support mobile devices?

    Goody supports the following devices:

    Android, iPhone

    Q. What other apps does Goody integrate with?

    Goody integrates with the following applications:

    ActiveCampaign, Cin7, Lightspeed POS, Magento Commerce, Mailchimp, Shopify

    Q. What level of support does Goody offer?

    Goody offers the following support options:

    FAQs, Online Support, Phone Support, Knowledge Base