CAKE
Online Point of Sale (POS) software solution for restaurants
4.6 /5 (372 reviews) Write a Review!CAKE Overview
What is CAKE?
CAKE built its Point of Sale to meet the demands of Quick & Full Service restaurants. It’s simple, intuitive, and cost-friendly.
Easily handle peak QSR rush hours with line busting OrderPads that control the flow of traffic. Fast, error-free ordering means guests get their seats, eats, and receipts faster - and leave satisfied by superior service. Customer facing display empower guests to pay, tip, and sign from their screen while employees keep working.
Upgrade your FSR to take orders and payments table-side with mobile OrderPads that send error-free info to the kitchen instantly. Supercharge your POS with rich Guest Manager profiles and automatic table status updates for your hosts. Customize menus on-the-fly to encourage fresh flavors, and automated inventory tracking ensures fresh ingredients.
CAKE makes it easy and at a fraction of the cost.
CAKE Overview
Pricing
Pricing options
CAKE Point of Sale: as low as $69 per month
CAKE Guest Manager: $199 Activation fee, $79 per month
CAKE Online Ordering: $49 per month, 5% processing fee per order
CAKE Features
Media


CAKE Reviews
CAKE Reviews
Review of CAKE
I enjoy that there is 24/7 customer support with any issues. (love the new text feature)
CAKE, WOW!!!!!!
24/7 Friendly, Supportive and Caring CAKE team member answer the phone ready to help! As a brand new business owner this is what we needed from day one of choosing CAKE to even now 18 months of being in business. I am never made to feel like my question is dumb or my confusion is stupid. The team member works with me until my issue is resolved or they offer to get additional clarification or help for me if needed. If you ever want to call me I will be happy to go into further detail as to how we could not have made a better decision for THE COFFEE SHOP, [SENSITIVE CONTENT HIDDEN]
POS
Overall, we love this product, especially the support we get from the friendly staff. Anytime we have an issues, we call and it gets fixed. We have also been able to troubleshoot and fix items ourselves numerous times. It's an easy system and we recommend it.
Not ready for Prime Time. Crashes when you need it most.
I can't think of anything this POS does better than the one we replaced. If it wouldn't crash all the time, we could benefit from not having the servers leave the floor to put orders in and run credit cards, but since they are constantly crashing, we don't have that benefit.
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Review of CAKE
Pros
I like that I can access it anywhere remotely to make changes, add menu items, and view sales.
Cons
I don't like the new update. I feel the original version is easier to use.
CAKE, WOW!!!!!!
24/7 Friendly, Supportive and Caring CAKE team member answer the phone ready to help! As a brand new business owner this is what we needed from day one of choosing CAKE to even now 18 months of being in business. I am never made to feel like my question is dumb or my confusion is stupid. The team member works with me until my issue is resolved or they offer to get additional clarification or help for me if needed. If you ever want to call me I will be happy to go into further detail as to how we could not have made a better decision for THE COFFEE SHOP, [SENSITIVE CONTENT HIDDEN]
Pros
When starting our coffee shop we knew we needed a POS. We did not know where to start. Once CAKE came to our attention is was hard to look anywhere else. The help from understand our need as newbie's to walking us through every step of set up was fantastic. What I like most about the software would take too many words.
Cons
There is not much I do not like about the CAKE software. If I had to choose a "least" favorite issue it would be that I wish the "Busy Hour" report was available on Universal Admin with a date range option. Also I wish Dashboard had a changeable date range option.
POS
Overall, we love this product, especially the support we get from the friendly staff. Anytime we have an issues, we call and it gets fixed. We have also been able to troubleshoot and fix items ourselves numerous times. It's an easy system and we recommend it.
Pros
Our customers love their screen. They like that they can see their order. It's easy to read and understand. We love that we can use the system from home on the laptop and not just in the shop. I make changes to the menu mostly from home. I love having the itemized close cash receipt every day. I love all the reports that I get for tracking my business.
Cons
I don't like that all the buttons are the same color. It makes it very difficult to find buttons in a hurry when you have 40 different syrup flavors and 34 different teas. We need colored buttons that we can use as groups, for example, I could make all our sugar free syrups green and all the syrups that start with an A, blue, etc... It helps your eyes to find things quicker. It is really stressful for new employees to find buttons when training and the customer is standing there staring at you. It's better as a trained employee, but it would save us time at the machine when we could be making their order. Colored buttons are highly needed. Also, ever since the last software update that affected us directly, it is harder for me to add new products to the menu and put them in the right place. I can't put my finger on what changed, but i have trouble adding new products under existing categories. They come out as new buttons on the main screen. Not sure how to fix that.
Not ready for Prime Time. Crashes when you need it most.
I can't think of anything this POS does better than the one we replaced. If it wouldn't crash all the time, we could benefit from not having the servers leave the floor to put orders in and run credit cards, but since they are constantly crashing, we don't have that benefit.
Pros
Easy to use interface.
Order Pads should allow servers to spend more time on the floor
Inexpensive POS System.
Cons
It doesn't work when we need it to. We've been trying to get the issues resolved via Cake Support and Sysco Management for more than 8 months. It isn't getting any better. As soon as the dining room gets busy the Order Pad Apps crashes. All of our servers need to have paper and pencil ready at all times to complete their orders and stand in line at the terminal to enter them every rush. It seldom happens when we are slow. Orders get lost during entry causing double work to recover the in flight order, after printing in the kitchen causing them not to be charged on the customer's bill, and customer credit cards have been double billed as a result of Order Pad disconnects. We are spending hours with Cake Support that we should be spending working our business. We have to keep 1 person available to capture trouble shooting information for Cake Support during our rushes when (not if) the Order Pads go down. Cake Support is always busy, but will eventually call back. When they do, they aren't very knowledgeable with troubleshooting, they don't seem to be trained to go any deeper than the Cake University screens. The cheap price of the Cake system has become a huge expense in manpower and wasted time in our restaurant.
Response from CAKE from Sysco
Your CAKE hardware is definitely not performing as designed. Our Customer Success Team has reached out to resolve your issue. Thank you for the honest feedback, we'll use it to create better products and support in the future.
questions answered
i liked it
Pros
it has alot of features
and is quick to learn. user friendly and good customer support
Cons
little expensive compared to other POS software
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CAKE Pricing
CAKE Pricing
CAKE Point of Sale: as low as $69 per month
CAKE Guest Manager: $199 Activation fee, $79 per month
CAKE Online Ordering: $49 per month, 5% processing fee per order
CAKE Point of Sale: as low as $69 per month
CAKE Guest Manager: $199 Activation fee, $79 per month
CAKE Online Ordering: $49 per month, 5% processing fee per order
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CAKE Features
CAKE Features
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Categories
Additional information for CAKE
Additional information for CAKE
Key features of CAKE
- Accept Apple Pay, Android Pay, and Paypal Order Ahead
- Automate your inventory
- Automatic notifications
- Capture reservations
- Customer trend analytics
- Gift card management
- Line Busting
- Offer online discount codes
- Online ordering
- Online restaurant booking
- POS
- POS integration
- Pulse technology pro-actively monitors terminals
- QuickBooks integration
- Real-time updates
- Separate checks
- Split checks
- Table management
- Table management features
- Tableside Ordering and Payment
- Third party integrations
- Tips management
Benefits
CAKE FAQs
CAKE FAQs
Below are some frequently asked questions for CAKE.
Q. What type of pricing plans does CAKE offer?
CAKE offers the following pricing plans:
Starting from: US$69.00/month
Pricing model: One Time License, Subscription
Free Trial: Not Available
CAKE Point of Sale: as low as $69 per month CAKE Guest Manager: $199 Activation fee, $79 per month CAKE Online Ordering: $49 per month, 5% processing fee per order
Q. What are the main features of CAKE?
CAKE offers the following features:
- Accept Apple Pay, Android Pay, and Paypal Order Ahead
- Automate your inventory
- Automatic notifications
- Capture reservations
- Customer trend analytics
- Gift card management
- Line Busting
- Offer online discount codes
- Online ordering
- Online restaurant booking
- POS
- POS integration
- Pulse technology pro-actively monitors terminals
- QuickBooks integration
- Real-time updates
- Separate checks
- Split checks
- Table management
- Table management features
- Tableside Ordering and Payment
- Third party integrations
- Tips management
Q. Who are the typical users of CAKE?
CAKE has the following typical customers:
Small Business, Mid Size Business
Q. What languages does CAKE support?
CAKE supports the following languages:
English
Q. Does CAKE support mobile devices?
We do not have any information about what devices CAKE supports
Q. What other apps does CAKE integrate with?
CAKE integrates with the following applications:
7shifts, CAKE, CAKE Guest Manager, Marketo Engage, Pushnami, RedTrack.io, Trackier, TrackingDesk, Xero, pagesource
Q. What level of support does CAKE offer?
CAKE offers the following support options:
Online Support, Phone Support, FAQs, Forum, Knowledge Base, Video Tutorials
I enjoy that there is 24/7 customer support with any issues. (love the new text feature)