iDentalSoft

Cloud-based dental practice management for modern dentists

4.4 /5 (40 reviews) Write a Review!

iDentalSoft Overview

What is iDentalSoft?

iDentalSoft is a single or multi-practice software solution for all aspects of dental office management. Promising an ease of use across an array of Enterprise-level features, iDentalSoft is deployed within the cloud to offer secured HIPAA-compliant data storage and anytime, anywhere accessibility. Specific capabilities include the Smart Scheduler, simplifying the appointment scheduling process with intuitive drag and drop editing plus color-coded status indicators. View confirmed bookings or no-shows at a glance, easily allocating new consultations within clicks to minimize vacant timeslots and maximize productivity. Integrated communications then enable staff to stay in contact with patients, issuing customizable email and SMS reminders or recall notifications. Treatment planning tools for generating detailed care programs with custom clinical notes personalizes the patient experience, offering perio, restorative and pediatric charting support.

In addition to essential day-to-day management tasks and native imaging, iDentalSoft also integrates E-Services, HR and self-service capabilities. Process credit card payments, generate and send bills, issue receipts and raise insurance claims while checking eligibility. Employee management allows staff working hours to be tracked alongside certifications and licenses. Patients can also ease the administrative burden with access to an online portal for registering for services and requesting appointments.

iDentalSoft Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Subscription
Value for money

Free 30-day available

Contact for a customized pricing quote based on your database size, number of locations, and affordable add ons for patient communications, eClaims integration, and # of electronic forms to digitize for a 1 time fee.


iDentalSoft Features

Devices
Business size
S M L
Markets
United States
Supported Languages
English

Media

The color-coded Smart Scheduler feature offers drag & drop appointment booking
Integrated patient communications include customized, automated email or SMS reminders
iDentalSoft screenshot: The color-coded Smart Scheduler feature offers drag & drop appointment booking iDentalSoft screenshot: Integrated patient communications include customized, automated email or SMS reminders iDentalSoft screenshot: iDentalSoft screenshot: iDentalSoft screenshot: iDentalSoft screenshot:

iDentalSoft Reviews

iDentalSoft Reviews

Overall rating
4.4
/
5
Excellent
29

Very good
4

Average
4

Poor
1

Terrible
2

Value for Money
4.4
Features
4.2
Ease of Use
4.4
Customer Support
4.6
83% recommended this app
Julie H.

Digital Revolution for Your Do Dental Practices

Very pleasant IT partner company across all aspects. Glad to have a business partner whom we can grow business together.


Diana W.

IDentalSoft

The overall experience is been really good. The support team is always available and willing to help on any issues. The convenience of cloud-based software that allows team member to work in the software from multiple offices.
There are also so many other features available in the software that other cloud based software do not have.


Michelle S.

Very Disappointing

Very poor. I've actually used a number of different softwares in the past & this has been by far the worst. We ended up switching to Dentrix Ascend - which was more expensive. But, it's been great & you pay for what you get. The best advice I can give to someone considering IDS.. do NOT sign a contract.


Jeremy P.

Our office loves Identalsoft.

We were motivated to find a easier software system than we had during this Covid period.
We wanted to go paperless. We wanted our patient to be able to send us all information needed before the appointment that could automatically populate the chart. We wanted to be able to text and email from the patients chart. We wanted to reduce or eliminate patient contact with the front desk. We wanted the system to be easy for us and the patients. We wanted the patient to be able to pay their bill through a portal . IDENTALSOFT FIT THE BILL AND HAS EXCEEDED OUR EXPECTATIONS.
Theexcellent support we get from Idental soft has made the transition very easy. I am happy when I call and the support team knows me and my staff by name.


Alison D.

Great product and outstanding support

Our experience with Identalsoft has been excellent owing in large part to the constant support from [SENSITIVE CONTENT HIDDEN]. From the outset she was our point of contact. For several months before we went live, she worked with her team to customize many features of the software to fit our needs and helped tremendously to train and prepare us for the transition. She has spent countless hours on the phone with us and is incredibly knowledgeable, professional and patient. We continue to call on her when we have questions and she is unfailing kind, accessible and a pleasure to speak with. She is a huge asset to Identalsoft. We definitely would not have had the positive experience and ease of transition that we did without her.


Julie H.
Industry: Hospital & Health Care
Company size: 2-10 Employees

Digital Revolution for Your Do Dental Practices

Used Daily for 2+ years
Reviewed on 28/02/2020
Review Source: Capterra

Very pleasant IT partner company across all aspects. Glad to have a business partner whom we can grow business together.

Pros

Browser based. The software can be use on any devices, especially mobile. Great way to expand your practices with multiple locations. Short learning curve for the staffs. Intuitive learning. Great scalability of the software with the growth of the business. Great options for other platforms of add-on services such as dental/ medical billing, online reviews, fornt desk booking appointments/ appointment reminders plus more.
Wonderful technical support @ corporate office in Silicone Valley and in Kansas. The list is endless. Call me for reference and glad to chat.

Cons

IDentalSoft keeps constantly adding new features to the software platform. The staffs and I need to get out of the comfort zone and learn the new edition of the softwar. Learning new tricks takes time and results in frustrations, but the learing process also stimulates hippocampus and other parts of the brains to generate new neurons and neurological pathways. IDentalSoft provides wonderful channels for anti-aging and reducing chances of dementia.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Diana W.
Industry: Hospital & Health Care
Company size: 10,000+ Employees

IDentalSoft

Used Daily for 6-12 months
Reviewed on 8/10/2019
Review Source: Capterra

The overall experience is been really good. The support team is always available and willing to help on any issues. The convenience of cloud-based software that allows team member to work in the software from multiple offices.
There are also so many other features available in the software that other cloud based software do not have.

Pros

1. The software was highly customize to the program's needs.
2. All forms are available in the software
3. Many features available that are not available in other software
4. Excellent customer service
5. They were the only company who could do a full migration of all clinical notes, x-rays, documents etc.
6.Cloud based software

Cons

Adjustment on x-rays mounts- problem was fixed with identalsoft support team

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Michelle S.
Industry: Hospital & Health Care
Company size: 2-10 Employees

Very Disappointing

Used Daily for 1-5 months
Reviewed on 12/08/2020
Review Source: Capterra

Very poor. I've actually used a number of different softwares in the past & this has been by far the worst. We ended up switching to Dentrix Ascend - which was more expensive. But, it's been great & you pay for what you get. The best advice I can give to someone considering IDS.. do NOT sign a contract.

Pros

We were initially attracted to the software because of the pricing. The pricing is very good but now I see why. Also, the software was very colorful which is always naturally pleasing to the eye.

Cons

It was terrible. We consistently had trouble with the xrays bridging. The software is extremely simplistic to a fault. The reporting was terrible. My end of day numbers would always be off. My biggest complaint is about the dental insurance. The software would NEVER estimate benefits correctly. I would call & speak to someone in support & they wouldn't be able to figure it out either. Truthfully, this software is best for a small practice that's fee for service.

Response from iDentalSoft

Very unfortunate about your experience and thank you for the comments. Bridge, agent running is required for direct capture. We will review staff training to improve on service and support on the use of Treatment Proposal for the Ins Est.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 0.0/10

Jeremy P.
Industry: Medical Practice
Company size: 2-10 Employees

Our office loves Identalsoft.

Used Daily for 1-5 months
Reviewed on 30/07/2020
Review Source: Capterra

We were motivated to find a easier software system than we had during this Covid period.
We wanted to go paperless. We wanted our patient to be able to send us all information needed before the appointment that could automatically populate the chart. We wanted to be able to text and email from the patients chart. We wanted to reduce or eliminate patient contact with the front desk. We wanted the system to be easy for us and the patients. We wanted the patient to be able to pay their bill through a portal . IDENTALSOFT FIT THE BILL AND HAS EXCEEDED OUR EXPECTATIONS.
Theexcellent support we get from Idental soft has made the transition very easy. I am happy when I call and the support team knows me and my staff by name.

Pros

We like the portal that enables our patients to send their information to us before the appointments and populate the chart automatically. We like that the patients can pay over the portal

We like emailing and texting from the patient chart. We can see confirmation messages without going to our email to check if people confirmed. We like the way the software is set up so that the information is easy to get to.
We like that the payments and billing are linked to the procedures. It is much easier for us to keep track of payments especially from insurances.
The more we use the software, the more we appreciate the many features.

Cons

Change is always difficult. We knew we had to change to a new user friendly program but were not happy about it.
Identalsoft made it quite easy to transition to the new software.
There is a learning curve with all new products.
Identalsoft support staff makes it easy for us to get the answers we need quickly. We have had Identalsoft for 2 months and it is making our days in the office easier.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Alison D.
Industry: Medical Practice
Company size: 11-50 Employees

Great product and outstanding support

Used Daily for 6-12 months
Reviewed on 15/07/2020
Review Source: Capterra

Our experience with Identalsoft has been excellent owing in large part to the constant support from [SENSITIVE CONTENT HIDDEN]. From the outset she was our point of contact. For several months before we went live, she worked with her team to customize many features of the software to fit our needs and helped tremendously to train and prepare us for the transition. She has spent countless hours on the phone with us and is incredibly knowledgeable, professional and patient. We continue to call on her when we have questions and she is unfailing kind, accessible and a pleasure to speak with. She is a huge asset to Identalsoft. We definitely would not have had the positive experience and ease of transition that we did without her.

Pros

We are a very busy dental office and needed a seamless transition when we made the decision to change software companies. The entire staff felt the software was very user friendly and fast and gave us easy access to all the information we need to provide the most thorough care to our patients.

Cons

It's frustrating that there is no scrolling ability with reports, name searches - anything that may be multiple pages. We have to keep clicking "next" to move ahead. It's a bit annoying when you're at last names beginning with "A" for instance, and you want to get to the page with "M" and you have to keep clicking next or try to guess a page number to move it ahead quicker.

Response from iDentalSoft

Thank you. We will review the recommended enhancement.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

User recommendation
8.6/10
Based on 40 user ratings
Compare user recommendation rating with alternatives
Compare with alternatives

iDentalSoft Pricing

iDentalSoft Pricing

Starting from
N/A
Free Trial
Subscription
Value for money

Free 30-day available

Contact for a customized pricing quote based on your database size, number of locations, and affordable add ons for patient communications, eClaims integration, and # of electronic forms to digitize for a 1 time fee.

Free 30-day available

Contact for a customized pricing quote based on your database size, number of locations, and affordable add ons for patient communications, eClaims integration, and # of electronic forms to digitize for a 1 time fee.

Value for Money
4.4/5
Based on 40 user ratings
Compare value for money rating with alternatives
Compare with alternatives

iDentalSoft Features

iDentalSoft Features

API
Activity Dashboard
Appointment Management
Automatic Notifications
Billing & Invoicing
Calendar Management
Charting
Claims Management
Client Portal
Compliance Management
Customisable Reporting
Document Management
Document Storage
HIPAA Compliance
Records Management
Reminders
Reporting & Statistics
Self Service Portal
Third Party Integration
Workflow Management
Features
4.2/5
Based on 40 user ratings
Compare features rating with alternatives
Compare with alternatives

Categories

Additional information for iDentalSoft

Additional information for iDentalSoft

Key features of iDentalSoft

  • Appointment Smart Scheduler
  • Appointment scheduling tools
  • Clinical charting
  • Document management
  • Drag and drop appointment booking
  • Email & SMS reminders
  • Employee certification tracking
  • HIPAA compliance
  • Imaging
  • Integrated credit card processing
  • Multi-practice deployment
  • Patient account management
  • Patient billing
  • Patient records management
  • Patient records storage & management
  • Reminders
  • Secure patient portal
  • TimeClock feature
  • Treatment planning
  • e-Claims filing and tracking

Benefits

  • iDentalSoft is scalable to fit multiple dental practice locations or of any size, centralizing data and operations with a wholly cloud-based, encrypted system.

  • Smart Scheduler provides color-coded, drag and drop appointment booking to make scheduling consultations more intuitive and maximise patient throughput.

  • Native imaging supports comparative viewing, the use of centralized patient charts and the Direct Connect of dental digital devices with iDS Bridge Technology.

  • Integrated E-Services capabilities offer paperless processing of insurance claims, integrated credit card payments, automated billing and the issuing of receipts.

  • An online Patient Portal enables patients to register, sign consent forms and request appointments, while employee management tools include TimeClock for tracking working hours.
  • iDentalSoft FAQs

    iDentalSoft FAQs

    Below are some frequently asked questions for iDentalSoft.

    Q. What type of pricing plans does iDentalSoft offer?

    iDentalSoft offers the following pricing plans:

    Pricing model: Subscription

    Free Trial: Available

    Free 30-day available Contact for a customized pricing quote based on your database size, number of locations, and affordable add ons for patient communications, eClaims integration, and # of electronic forms to digitize for a 1 time fee.

    Q. What are the main features of iDentalSoft?

    iDentalSoft offers the following features:

    • Appointment Smart Scheduler
    • Appointment scheduling tools
    • Clinical charting
    • Document management
    • Drag and drop appointment booking
    • Email & SMS reminders
    • Employee certification tracking
    • HIPAA compliance
    • Imaging
    • Integrated credit card processing
    • Multi-practice deployment
    • Patient account management
    • Patient billing
    • Patient records management
    • Patient records storage & management
    • Reminders
    • Secure patient portal
    • TimeClock feature
    • Treatment planning
    • e-Claims filing and tracking

    Q. Who are the typical users of iDentalSoft?

    iDentalSoft has the following typical customers:

    Small Business, Large Enterprises, Public Administrations, Non Profit, Mid Size Business

    Q. What languages does iDentalSoft support?

    iDentalSoft supports the following languages:

    English

    Q. What type of pricing plans does iDentalSoft offer?

    iDentalSoft has the following pricing plans:

    Subscription

    Q. Does iDentalSoft support mobile devices?

    We do not have any information about what devices iDentalSoft supports

    Q. What other apps does iDentalSoft integrate with?

    We do not have any information about what integrations iDentalSoft has

    Q. What level of support does iDentalSoft offer?

    iDentalSoft offers the following support options:

    Online Support, Phone Support, Knowledge Base