About iDentalSoft
iDentalSoft is a single or multi-practice software solution for all aspects of dental office management. Promising an ease of use across an array of Enterprise-level features, iDentalSoft is deployed within the cloud to offer secured HIPAA-compliant data storage and anytime, anywhere accessibility. Specific capabilities include the Smart Scheduler, simplifying the appointment scheduling process with intuitive drag and drop editing plus color-coded status indicators. View confirmed bookings or no-shows at a glance, easily allocating new consultations within clicks to minimize vacant timeslots and maximize productivity. Integrated communications then enable staff to stay in contact with patients, issuing customizable email and SMS reminders or recall notifications. Treatment planning tools for generating detailed care programs with custom clinical notes personalizes the patient experience, offering perio, restorative and pediatric charting support.
In addition to essential day-to-day management tasks and native imaging, iDentalSoft also integrates E-Services, HR and self-service capabilities. Process credit card payments, generate and send bills, issue receipts and raise insurance claims while checking eligibility. Employee management allows staff working hours to be tracked alongside certifications and licenses. Patients can also ease the administrative burden with access to an online portal for registering for services and requesting appointments.
Key benefits of iDentalSoft
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Reviews
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- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great support and software
Reviewed on 21/02/2022
The absolute best thing about iDentalSoft is their support. I have never worked with a support team...
The absolute best thing about iDentalSoft is their support. I have never worked with a support team that is so responsive. For example, we lost our cloud server connection and emailed support for IDS, the connection was back in about 3 minutes. That is always the case! Additionally, we have asked for specific modification for our practice, and they are responsive to add them into our updates.
Pros
iDental Soft is easy to use since the navigation is intuitive. It is not an overly complicated system, so it's been easy to train. It offers all the features of a dental management software that we need. We have been very happy with iDentalSoft
Cons
iDentalSoft does not have a robust offering for developing lists. If we need a list that is not available, iDentalSoft support develops the list for us from the backend, and they are very responsive.
Reasons for Choosing iDentalSoft
We needed development of special features in their dental software, and iDentalSoft was able to do that for us. We also wanted the benefits of a cloud based system.Switched From
DentrixReasons for Switching to iDentalSoft
Their ability to customize the software to our unique needs.- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great product. The support is amazing.
Reviewed on 27/12/2021
Great. There is always a learning curve with a new system. We had great instruction how to get...
Great. There is always a learning curve with a new system. We had great instruction how to get started. We also had and continue to have amazing daily support. This is the reason that I chose Identalsoft and the company has exceeded my expectations.
Pros
The product is well designed. The support and the support staff is amazing. If I have a question during the day about the software, I can pick up the phone and get the help I need. Other companies have required that I buy a package and have an instructor. I could not get the answers I needed immediately.
Cons
Our office is happy with the software. Overall it has been a very positive experience.
- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Very Disappointing
Reviewed on 12/08/2020
Very poor. I've actually used a number of different softwares in the past & this has been by far...
Very poor. I've actually used a number of different softwares in the past & this has been by far the worst. We ended up switching to Dentrix Ascend - which was more expensive. But, it's been great & you pay for what you get. The best advice I can give to someone considering IDS.. do NOT sign a contract.
Pros
We were initially attracted to the software because of the pricing. The pricing is very good but now I see why. Also, the software was very colorful which is always naturally pleasing to the eye.
Cons
It was terrible. We consistently had trouble with the xrays bridging. The software is extremely simplistic to a fault. The reporting was terrible. My end of day numbers would always be off. My biggest complaint is about the dental insurance. The software would NEVER estimate benefits correctly. I would call & speak to someone in support & they wouldn't be able to figure it out either. Truthfully, this software is best for a small practice that's fee for service.
Reasons for Switching to iDentalSoft
Pricing.Response from iDentalSoft
Very unfortunate about your experience and thank you for the comments. Bridge, agent running is required for direct capture. We will review staff training to improve on service and support on the use of Treatment Proposal for the Ins Est.
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Idental soft representative review (5 star)
Reviewed on 29/08/2023
I really enjoy the fact that I can call as many times as I need help in one day! I like that the...
I really enjoy the fact that I can call as many times as I need help in one day! I like that the representatives, especially CLOVER, is always very pleasant.
Pros
There are a couple of things I enjoy about this software. I enjoy how everything is linked. Email, phone numbers and in the registration it picks up potential family members with shared information.I like the facility to open a patient's chart and be able to email them off the bat, or text them and have a record of the conversations.
Cons
I do not like that there is no "back" button. My hardest thing to get used to with this program is that I could not press back to go to the previous screen. It took me a while to understand that the patient I was on I can confirm who it was by always looking at the upper right corner with the patient's name.
- Industry: Hospital & Health Care
- Company size: 10,000+ Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
IDentalSoft
Reviewed on 8/10/2019
The overall experience is been really good. The support team is always available and willing to...
The overall experience is been really good. The support team is always available and willing to help on any issues. The convenience of cloud-based software that allows team member to work in the software from multiple offices.
There are also so many other features available in the software that other cloud based software do not have.
Pros
1. The software was highly customize to the program's needs.
2. All forms are available in the software
3. Many features available that are not available in other software
4. Excellent customer service
5. They were the only company who could do a full migration of all clinical notes, x-rays, documents etc.
6.Cloud based software
Cons
Adjustment on x-rays mounts- problem was fixed with identalsoft support team
Alternatives Considered
Dentrix AscendReasons for Choosing iDentalSoft
1. Customize reporting feature 2. Customize software for program needs 3. Cloud based program 4. Excellent customer serviceSwitched From
Dentrix EnterpriseReasons for Switching to iDentalSoft
1. Dentrix Ascend did not offer the customize reporting feature that was need it for the program. 2. Cloud base software. 3. Dentrix Ascend customer service was not responsive.iDentalSoft FAQs
Below are some frequently asked questions for iDentalSoft.Q. What type of pricing plans does iDentalSoft offer?
iDentalSoft offers the following pricing plans:
- Starting from: US$250.00
- Free Trial: Available
Free 30-day available Contact for a customized pricing quote based on your database size, number of locations, and affordable add ons for patient communications, eClaims integration, and # of electronic forms to digitize for a 1 time fee.
Q. Who are the typical users of iDentalSoft?
iDentalSoft has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does iDentalSoft support?
iDentalSoft supports the following languages:
English
Q. Does iDentalSoft support mobile devices?
iDentalSoft supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does iDentalSoft integrate with?
We do not have any information about what integrations iDentalSoft has
Q. What level of support does iDentalSoft offer?
iDentalSoft offers the following support options:
Email/Help Desk, Knowledge Base, Phone Support, Chat
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