ACE Dental
About ACE Dental
ACE Dental is a provider of specialist dental practice management software, deployable via local computer and network install or wholly web-based. Targeting small to medium businesses and promising an intuitive ease of use requiring minimal training, the system covers every aspect of dental office procedure with basic and clinical feature sets. Every advanced pricing option offers a full compliment of tools, which begin with the processing of patient/family ledgers and paper or electronic insurance claims. Maintain extendable patient records detailing treatment plans, transactions and account balances, while creating hard copy or paperless claims. Appointment scheduling and pre-blocking capabilities support the consultation booking process, alongside a built-in, template-based ePrescription writer.
Basic features also go on to include lab case tracking and full recall management, with the addition of system capabilities including the SQL ReportWriter and an integrated word processor. ACE Dental also introduces eReminder, eRecall and eASAP tools for issuing email and SMS appointment alerts, overdue notifications and support options for fast filling cancellations.
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- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The ease of this program is exceptional
Reviewed on 20/07/2017
Pros
Ease of program and great customer support. Always timely and very helpful.
Anyone in the office could learn this program and the tutorials are very helpful as well
Cons
Would like to see a tooth chart printed out on patient estimate sheet. With that the patient could go home and be able to tell what teeth were discussed and where in the mouth they are
Response from ACE Dental Software
Thank you so much for the positive review! We try our best to keep the software as easy as possible, while keeping advance features for managing the day to day of a dental practice. Also, you can already see the tooth chart on the tx plan estimate, please give us a call and we would be happy to show you how. Please call the support department at your convenience and we will get your treatment estimate set up the way you prefer..
- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Our Experience with Ace Dental Software and Support
Reviewed on 21/08/2016
Ace has everything and the best support I've experienced in any business, ever! My wife and her...
Ace has everything and the best support I've experienced in any business, ever! My wife and her staff have used Ace Dental Software at our dental office for just about half a year now. We are under the fully licensed $4,000 model. I am writing this review to give an honest and positive review of their software and support. I will begin by recalling and responding to a comment from a dentist that explained that the coders at Ace don't know their own software or offer good support it. Here is why this is false.
When we began using Ace, we had a frustrating experience where the program wasn't functional for us. I have a PhD and work in coding in the field of bio-informatics. Prior to contacting Ace about the issue, I investigated every part of the program that any typical technician or computer programmer would suspect to be a problem. When, I contacted John I forewarned him that we were experiencing a problem that he wasn't going to be able to explain. Over several days and nights John and his coders repeated the same tests I did on my PC, and they arrived at the same conclusion; the issue stemmed from some aspect of graphics processing, but defied logic. John and his coders worked continuously in the evening and on weekends with tweaking features within Ace and on our computers to pinpoint the problem. After recruiting some equally perplexed engineer friends at NVidia to run Ace across many different GPU's we were able to pinpoint the problem to being tied to our office using an advanced GPU architecture that most consumers and businesses won't begin to adopt for another couple of years. After spending many hours inside and outside of their normal business hours, the Ace team didn't ask me to swap out $10,000 worth of graphics cards necessary for my work, for cheaper consumer models. Instead they spent many more hours over several weeks to re-write and re-compile a new program that would function in the architecture. I can GUARANTEE you that absolutely no software company would do that for a consumer.
Over the 1.5-2 months it took all of us to identify the program and Ace to redevelop the program, it is likely that it came as a loss to Ace with respect to what we paid in our support and licensing fees. I am happy to write this review for Ace because of their willingness to offer a high quality and affordable product to dentists, and for their willingness to go above and beyond for their customers.
Pros
Ace is one of two reasonably priced software programs (other being Open Dental), and discloses its pricing. The key to Ace remains its support and kindness, whether a user has complex questions or simple ones. True Story - When we purchased our office from a retiring dentist I gave a receptionist (~50) a mouse to walk her through using Ace and dental software for the first time. She held the mouse with her laser facing toward her palm. After 4-5 months of using the software they are both able to enter patient information, payments and insurance, print statements, check out patients, and schedule them, but if I ask them to minimize or close out a screen they don't understand what I mean. How is it that they don't know the most basic of computer tasks, but can manage to use the software. Well there is an ongoing joke at the office, "Just call Jackie". Stopping by the office, I have caught our receptionists twice call Jackie when they thought there was a problem in Ace. The circumstances of these calls led me to realize they were calling her so much that she was basically their "elementary computer teacher." 1) I caught them calling Jackie when they accidentally minimized Ace and couldn't figure out where it went or how to get it back. 2) Dental Exchange (completely different program) froze and they tried to call Jackie for help. I can only imagine all of the calls she has had to hear from them, but she's always happy with them. They really are great receptionists though.
Cons
As much as I love Ace Dental, and would choose it over any dental software, I am admittedly critical of several areas. I have let John and Ace know it in several e-mails, phone calls, and surveys. They are constantly making upgrades to the program and bringing in new and exciting features, but it comes at the cost of ignoring a very few basic aspects that would truly make the program perfect.
Ace opens in two major boxes. All of the core screen is an independent box that sits inside a second box that has the menu information. There is no point to this and its a distraction.
The general graphics are severely outdated and color is basically 6 color RGB. While its the most feature rich program, it has the feeling of being an outdated program from the 90s. We'd like to have a computer set up (or iPad) where patients can directly fill out and update patient information, but the enter patient data screen is bland with a 1990s look. We try to maintain a modern look since a big focus in our practice includes integrating the most advanced dental materials and equipment that assists us in conducting dental research as well. While relatively rare we also get the occasional patient that asks us if our dental software was ever updated to have any modern patient info protection features. We joke about the look with a patient that brings it up, but always have in the back of our mind that some patients secretly have similar reservations of it, but don't bring it up for us to explain.
Response from ACE Dental Software
Dr. Brown,
Thank you for your thorough and thoughtful review of our company and our software. We will continue to work hard to give you the best software and the best service at the best price. As for patient data entry, we have recently released our Online Patient Forms. New patients can enter data using any browser, either from home or using a tablet in the office. We value your input and we will be seeking it so we can work to make our software, as you say, "perfect".
- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
ACE software: ok, I guess
Reviewed on 14/03/2017
My old (20 + years!) software was not being supported and I needed to replace it. ACE met our needs...
My old (20 + years!) software was not being supported and I needed to replace it. ACE met our needs for an affordable product (we have a VERY small practice in a town of 600.) The new front desk administrator has become very adept at using the program and its cooperative insurance efiling program. Even I, the doctor, can eventually enter procedures, complete insurance info and file a claim for a patient. Still, it is very critical for the support line to be available! Thanks for your help.
Pros
the price
Cons
inability to customize reports
Response from ACE Dental Software
Thank you for the feedback! We appreciate and welcome all comments. We do offer one on one training on-line. Since you ordered our most basic package, that may not have been included. In line with your comments, I would like to offer you an hour of training for free to help you learn some of those additional tricks lite the Report Writer. ACE has a report writer build into the software so you can customize reports on the fly. Furthermore, our support department is top notch, hold time are never longer than a couple of minutes, and someone is always available to answer calls. Once in a while the calls have to be prioritized in order to assist the most critical needs first.
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
with the excellent help from your technical team I found your soft ware is easy to navigate.
Reviewed on 18/08/2017
Pros
Your software is easy to use, the Insurance windows are very user friendly. I also like your technical people,they helped a lot when I first started here
Cons
The type, (fonts), even the largest one are still too small to read easily. I find the software to have glitches, where you have to go in and out of the schedule to get it to print out correctly and the new feature where you put appointments on hold it will say chair conflict when there is not one, so you have to go out of the appointment area and come back in to get it to place the appointment. Ends up taking more time to do these tasks then it should.
Response from ACE Dental Software
Lydia-
Thank you for the positive feedback!
We would like to have a trainer help you out with the items in the software you have mentioned. Let's see if there are some adjustments we can make to your computer monitor to be sure the settings give you the larger font you would like to see. I have already asked my support department to reach out to you, in fact, you should have already heard from them. Since this is an unknown issue and never mentioned by you to date, we will look to resolve this immediately. We would like to be sure our software is always running optimally.
Thank you again for your positive feedback and being a long time customer of ACE-Dental.
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Product is very user friendly . If you do have a problem it is fixed in a matter of minutes.
Reviewed on 23/08/2017
Pros
How user friendly it is. Anyone coming into the office (temp.) picks up how to use software fast. Customer Service ROCKS!!!!! Have very few problems with this program.
Cons
Nothing - We have had very few problems with this program in all the years we have been using it. When we have had to use temp. employees they have found the software very easy to use compared to others.
Response from ACE Dental Software
Thank you for the feedback, Nancy!
We are glad to hear the proof, that anyone can pick up on how to use the software. It really is EASY-TO-USE! You can't beat the build in tutorials either. If someone now comes in, they can watch the videos and be ready to go very quickly.
Thank you again for the feedback and being a long time customer of ACE-Dental!
ACE Dental FAQs
Below are some frequently asked questions for ACE Dental.Q. What type of pricing plans does ACE Dental offer?
ACE Dental offers the following pricing plans:
- Starting from: US$99.00/month
- Pricing model: Subscription
- Free Trial: Available
ACE Basic: Single User (One computer) – $499 Two User (Two computer network) – $999 Network (Unlimited Users) – $1699 ACE Advanced: Single User (One computer) – $999 Two User (Two computer network) – $1599 Network (Unlimited Users) – $2399 ACE Bundle: Single User (One computer) – $2199 Two User (Two computer network) – $2999 Network (Unlimited Users) – $3999 ACE Web-based: Single User (One computer) – $99 per month Two User (Two computer network) – $198 per month Network (Unlimited Users) – $99 per month per user
Q. Who are the typical users of ACE Dental?
ACE Dental has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500
Q. What languages does ACE Dental support?
ACE Dental supports the following languages:
English
Q. Does ACE Dental support mobile devices?
ACE Dental supports the following devices:
Q. What other apps does ACE Dental integrate with?
We do not have any information about what integrations ACE Dental has
Q. What level of support does ACE Dental offer?
ACE Dental offers the following support options:
Email/Help Desk, Phone Support, Chat
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