ACE Dental

About ACE Dental
ACE Dental is a provider of specialist dental practice management software, deployable via local computer and network install or wholly web-based. Targeting small to medium businesses and promising an intuitive ease of use requiring minimal training, the system covers every aspect of dental office procedure with basic and clinical feature sets. Every advanced pricing option offers a full compliment of tools, which begin with the processing of patient/family ledgers and paper or electronic insurance claims. Maintain extendable patient records detailing treatment plans, transactions and account balances, while creating hard copy or paperless claims. Appointment scheduling and pre-blocking capabilities support the consultation booking process, alongside a built-in, template-based ePrescription writer.
Basic features also go on to include lab case tracking and full recall management, with the addition of system capabilities including the SQL ReportWriter and an integrated word processor. ACE Dental also introduces eReminder, eRecall and eASAP tools for issuing email and SMS appointment alerts, overdue notifications and support options for fast filling cancellations.
Key benefits of ACE Dental
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- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Great support, easy to work with, many useful functions.
Reviewed on 23/01/2017
What I have learned is that there is no such thing as one software to satisfy everybody. But what...
What I have learned is that there is no such thing as one software to satisfy everybody. But what makes a difference is that when there is a support team to walk you through it and be there when things break down and you are about to pull all your hairs out. I have been using ACE for over 10 years already and I am very pleased with the software. It is very simple to use and anytime I have a new staff, I would just have them watch the videos on line on how to do things, so it is like a personal trainer for me. Not many software let you do completely paperless, but somehow we were able to get rid of the papers and use PDF and pictures to attach everything in to the file. Few years ago when John was redoing the whole software, I was there with him telling him how to change things from a dentist point of view. Still today, I shoot him an Email requesting a change here or there, and if it is feasible, they get it done. As stressful as dentistry is, at least I know I could count on them to reduce the head ache of my day to day charting for me.
Thank you guys :)
Pros
Ease of use. Being able to be completely paperless, attaching all the reports, pictures to the chart.
Great support, constant updates to keep up with the latest changes in dentistry and laws.
Cons
on a selfish matter, I wished the hours of customer service could have been adjusted a little to help us more in the west coast.
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
with the excellent help from your technical team I found your soft ware is easy to navigate.
Reviewed on 18/08/2017
Pros
Your software is easy to use, the Insurance windows are very user friendly. I also like your technical people,they helped a lot when I first started here
Cons
The type, (fonts), even the largest one are still too small to read easily. I find the software to have glitches, where you have to go in and out of the schedule to get it to print out correctly and the new feature where you put appointments on hold it will say chair conflict when there is not one, so you have to go out of the appointment area and come back in to get it to place the appointment. Ends up taking more time to do these tasks then it should.
Response from ACE Dental Software
Lydia-
Thank you for the positive feedback!
We would like to have a trainer help you out with the items in the software you have mentioned. Let's see if there are some adjustments we can make to your computer monitor to be sure the settings give you the larger font you would like to see. I have already asked my support department to reach out to you, in fact, you should have already heard from them. Since this is an unknown issue and never mentioned by you to date, we will look to resolve this immediately. We would like to be sure our software is always running optimally.
Thank you again for your positive feedback and being a long time customer of ACE-Dental.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 0.0 /10
Horrible customer service!!!
Reviewed on 15/04/2020
Horrible the customer service here is horrible we’re in the middle of a pandemic and they stole all...
Horrible the customer service here is horrible we’re in the middle of a pandemic and they stole all my patient information I will not allow me to have access to it!!!!! Horrible horrible horrible
Pros
I’ve been with these people for years and because I am moving to a more updated software they Took all of my patient information out of my computer and will not restore it!!! They are horrible I do not advise them this is an old cheap software and you need to get something more updated than this!!!
Cons
Horrible horrible customer service just horrible
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
ACE is GREAT!
Reviewed on 19/09/2018
My overall experience has been very good. They are consistently adding features and the cost is...
My overall experience has been very good. They are consistently adding features and the cost is very affordable compared to other dental software programs.
Pros
I love the ease of this software program for our dental office. I am positive that any employee can easily learn the functions within a couple of days. The customer support is beyond awesome. They are only a phone call away and if you have to leave a message, your call is returned within a matter of minutes. If you forget how to do a particular step, there are tutorials readily available or again just a phone call away.
Cons
I would say the only part I like least is the periodontal charting feature. It could be more fine tuned for the needs of a hygienist.
Response from ACE Dental Software
Thank you for your great review! We have recently added the ACENotes Feature to our Perio Charting. This feature allows you to easily create note templates with steps for completing Perio exams, Crowns and other multiple step procedures. Please call our technical support department to if you need assistance creating templates or have any questions.
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Customer support is always Helpful. Software is easy to use and easy to figure out
Reviewed on 29/09/2017
Pros
Its user friendly. The cloud feature makes it easier to manage remotely. Reports are clear to understand. E-reminders get to patients timely. No interruptions in service due to server issues.
Cons
Ereminders still remind patients about old appointment times when they reschedule. We've had instances where patients call or email upset because they've called to reschedule but they get a reminder that the appointment is still set for the original time
Response from ACE Dental Software
Veronica-
Thank you for all of the great feedback! Being on the cloud has huge advantages and we are glad you're enjoying it! In addressing your con- if patient appointments are rescheduled at the end of a day it is important to go to the eReminder menu and click "send appointments to ace." This will ensure all appointments are up to date that may have been changed at the last minute. If you need any help with this, please give us a call, we are happy to walk you through it!
-Your ACE-Dental Team
ACE Dental FAQs
Below are some frequently asked questions for ACE Dental.Q. What type of pricing plans does ACE Dental offer?
ACE Dental offers the following pricing plans:
- Starting from: US$99.00/month
- Pricing model: Subscription
- Free Trial: Available
ACE Basic: Single User (One computer) – $499 Two User (Two computer network) – $999 Network (Unlimited Users) – $1699 ACE Advanced: Single User (One computer) – $999 Two User (Two computer network) – $1599 Network (Unlimited Users) – $2399 ACE Bundle: Single User (One computer) – $2199 Two User (Two computer network) – $2999 Network (Unlimited Users) – $3999 ACE Web-based: Single User (One computer) – $99 per month Two User (Two computer network) – $198 per month Network (Unlimited Users) – $99 per month per user
Q. Who are the typical users of ACE Dental?
ACE Dental has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500
Q. What languages does ACE Dental support?
ACE Dental supports the following languages:
English
Q. Does ACE Dental support mobile devices?
ACE Dental supports the following devices:
Q. What other apps does ACE Dental integrate with?
We do not have any information about what integrations ACE Dental has
Q. What level of support does ACE Dental offer?
ACE Dental offers the following support options:
Email/Help Desk, Phone Support, Chat
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