MOGO

Once you finally complete a treatment plan, I like how you can easily move the phases of treatment around, this was not a feature in the previous software I have used. We have 4 locations. I like that I can access databases for all the locations.

It is not very user-friendly, especially in the clinical aspect. There is no quick way to do anything. Taking Xrays other than a PAN is a nightmare. Entering a treatment plan takes forever (there is a long lag-time when entering treatment)! MOGO errors and crashes multiple times a day. Please don't think this is an issue with the hardware-it was all updated to comply with the MOGO system requirements. The Medical history is a mess. There isn't a good way to get there and you have to fill a new form out each time (it doesn't save answers for a patient to re-sign at a subsequent appointment if there are no changes). It is also very difficult to access the MedHx once it is completed (You have to search through the notes section to access it). The software needs work and I feel like a beta tester, yet we were told this was the latest and greatest software. I would welcome MOGO to sit in the op with me while I work to improve the clinical time it takes to use their software. The training is insufficient for such a non-user-friendly software. I had no formal training with a few other dental software. They were all very easy to learn; even temps caught on quickly. There are many inconsistencies with it as well. You can do something in one patient's chart, go to do it in another and it doesn't work. I also think it could use a facelift. The software itself looks up-to-date within the home screen, but once you navigate away from it, it looks like an old MS-DOS system.

First of all, MOGO is very intuitive to learn and use. It opens with a list of every patient, similar to a Rolodex. All of the functions of the program are accessible from this starting point. The letter writing and template creation capability is one of the hallmarks of their software. I am very familiar with other popular brands of dental practice management software and what takes one keystroke with MOGO, typically requires multiple steps with competitors. I have always found their customer service department and reps to be friendly, knowledgeable, and willing to stay with you until your question is answered to your satisfaction. Another aspect of their business model that I have found to be most beneficial is their willingness to listen to my suggestions and sometimes incorporate my ideas to enhance their product in a future upgrade. I have had MOGO transfer data from another software system and convert it to a MOGO platform and never experienced any major issues. Finally, if you compare the price you pay for MOGO software and service with other leading competitors, you will save money with MOGO and own a superior product. MOGO is easy to use, the program encompasses every imaginable feature, the company employs great people, and it can be purchased for a reasonable cost. Don't waste too much time exploring other options. You will not be disappointed with MOGO!

There are not many things that fall into this category in my experience with MOGO over 20+ years. As with any software program, new versions sometimes have programming bugs that have not been completely worked out yet. Although it is frustrating at the time, MOGO technical support has always been very helpful and getting any glitches corrected ASAP.

All the customizable features, reports, colors and settings. The charts are great and colorful. Importing x-rays and documents is a very simple process. Searching for a patient on the lookup list is easy since you can search by any information you have in any column. (i.e. patient phone number, or first name) . The schedule is easy to read and customize. The electronic claims features and being able to check the to do list to make sure none were missed.

That only one person can access the transaction screen at a time - for example, the hygienist wants to access it for dating the treatment and doing her notes, but cannot as the receptionist has it open to collect payment. Also if I want to make a treatment plan and print it, and the receptionist wants in there to complete a transaction, only one of us can work in there at a time.
Also would like to have a local support available for in office training. We have never had in office training in our office. We've had to figure it out by the training videos and trial & error, and some tips along the way. We know that there are a lot more features that we could use and enjoy if someone could come and walk us through the steps and answer all the questions we have about using those features. Many of the training videos are outdated, though I have noticed new ones in the past year.
I wish the statements could be more customizable by individual. (like choosing a separate address to send it to instead of the family head, or in cases of children of divorced parents being able to generate and customize statements for both sets of parents). What messages to include for that individual to print and better explain the billing, etc.
When I want to print a receipt, I have to go through 4 prompts to get a receipt to print.