About SimplyBook.me

SimplyBook.me is an online appointment booking system for small businesses to enterprises across all service-providing industries. The solution caters for all service businesses provided that they accept bookings on a time scheduled basis including beauty salons, spas, gyms, medical clinics, pet services, restaurants, universities, child care providers, financial advisers, counselors, and more. On top of that we provide high class enterprise solution where corporations can offer online bookings for each of their outlets and maintain high level overview of each outlet, all from within the admin interface.

The software provides tools for creating custom online booking websites or widgets to put on your own website, and enables you to accept bookings there as well as on Facebook, Instagram, Google my Business and through Booking.page the global service marketplace. There is no limit on the number of client services that a business can offer, nor is there a limit on the number of staff or clients that can be stored in the system. SimplyBook.me can be tailored to meet particular business needs and staff access levels are completely configurable, with administrators able to determine what information each member can access.

In addition to the basic features provided, SimplyBook.me enables business to accept payments online an onsite with POS feature, generate reports on sales and website traffic, request additional information from clients upon booking, launch promotions, sell products upon booking, sell gift cards, offer coupons, manage memberships and classes and more. The system will automatically send email or SMS appointment reminders to clients, helping to reduce no-shows. Businesses can launch referral programs and send review request emails to clients with SimplyBook.me - features designed help with customer acquisition and retention.

Key benefits of SimplyBook.me

  • Get a beautiful booking website, or widget if you have a website, and start accepting online bookings 24/7.

  • Accept payments online upon booking or on site with SimplyBook.me POS feature.

  • Manage your business anywhere at any time. View and edit bookings via a drag & drop online calendar. Clients are automatically notified of any appointment changes and sent a link via which they can accept, cancel or reschedule their appointment.

  • Range of Marketing Tools. Launch promotions, sell products, offer discounts and gift cards, and reward clients for referring new business. Offers can be shared with all, or just specific groups of customers.

  • Send appointment reminders to clients via email or SMS to minimize no-shows.

  • Request additional information from clients prior to their appointment to ensure that everything is in place for their visit.

  • Gather customer reviews by opting to automatically send clients a review request following their appointment which you can then post on your booking website.

  • Easily manage your bookings on the go via the Admin App

  • Devices

    Business size

    S M L

    Markets

    United States, Canada, United Kingdom, Australia, China and 5 others, India, Japan, Germany, Brazil, Mexico

    Supported Languages

    Chinese (Simplified), Dutch, English, French, German and 9 others, Italian, Japanese, Korean, Portuguese, Russian, Spanish, Taiwanese, Turkish, Ukrainian

    Images

    Upcoming bookings
    Change booking
    Booking status
    Filter bookings
    Upcoming bookings
    Change booking
    Booking status
    Filter bookings
    View 9 more
    SimplyBook.me video
    SimplyBook.me screenshot: Upcoming bookings SimplyBook.me screenshot: Change booking SimplyBook.me screenshot: Booking status SimplyBook.me screenshot: Filter bookings SimplyBook.me screenshot: Upcoming bookings SimplyBook.me screenshot: Change booking SimplyBook.me screenshot: Booking status SimplyBook.me screenshot: Filter bookings

    Features

    Total features of SimplyBook.me: 74

    • ACH Payment Processing
    • API
    • Access Control
    • Appointment Management
    • Automated Billing
    • Automated Scheduling
    • Automatic Notifications
    • Availability Indicator
    • Availability Management
    • Billing & Invoicing
    • Booking Management
    • Calendar Management
    • Calendar Sync with Google
    • Class Scheduling
    • Client Management
    • Client Portal
    • Credit Card Processing
    • Custom Fields
    • Custom Forms
    • Customer Activity Reporting
    • Customer Database
    • Customer History
    • Customisable Branding
    • Customisable Questions
    • Customisable Templates
    • Data Import/Export
    • Discount Management
    • Electronic Payments
    • Email Integration
    • Email Invitations & Reminders
    • Email Marketing Management
    • Email Notifications
    • Event Calendar
    • Event Scheduling
    • Feedback Collection
    • Feedback Management
    • Follow-up Scheduling
    • Forms Management
    • Gift Card System
    • HIPAA Compliance
    • Image Library
    • Microsoft Outlook Integration
    • Mobile Alerts
    • Multi-Location
    • Multiple User Accounts
    • Online Booking Integration
    • POS
    • POS Integration
    • Performance Reports
    • Permission Management
    • Product Catalog
    • Promotions Management
    • Question Branching
    • Ratings & Reviews
    • Real Time Updates
    • Recurring Tasks
    • Reminders
    • Reporting & Statistics
    • Reservations Management
    • Revenue Management
    • Role-Based Permissions
    • SMS Integration
    • SSL Security
    • Sales Reporting
    • Social Media Integration
    • Subscription Management
    • Team Calendars
    • Template Management
    • Third Party Integration
    • User Photos
    • Web Forms
    • Website Integration
    • Website Management
    • Widgets

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    Reviews

    Overall rating

    4.6 /5
    (844)
    Value for Money
    4.5/5
    Features
    4.5/5
    Ease of Use
    4.4/5
    Customer Support
    4.6/5

    Already have SimplyBook.me?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 844
    Kostas O.
    Overall rating
    • Industry: Media Production
    • Company size: 2-10 Employees
    • Used Daily for Free Trial
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Not flexible enough

    Reviewed on 16/09/2020

    If it works for you, the app is great and easy to use. It does not work for me and I think the...

    If it works for you, the app is great and easy to use. It does not work for me and I think the whole design (not taking into account the time based nature of bookings)

    Pros

    Easy of use, many integrations with other software. Fast interface, simple

    Cons

    The app has a very big flaw design that cannot be worked around.
    If you charge by the hour it is impossible to configure it. Every service and product has a static price which does not depend on duration. How is this even possible in a booking app?

    Let's say you are providing lessons. You try to create the service. The duration is fixed and so is the price.
    So if you want to create 1, 2, 3, 4-hour sessions, you have to create "service-addon" one for each set of hours. So if you want anything from +1 hour to +10 hours you have to create 10 service add-ons just because they do not have per hour price.

    But I could ignore that. This would be a one time work that I would do. Here is the real deal-breaker.
    Let say you have created your +1 +2 .... +10 hours for your service.
    Now you want to add real add ons to the service. For example use a video projector, VR-facilities, etc.
    You create that add on service, but the price you assign is based on a fixed time and does not take into account the total number of hours of the whole service.

    This means, in the previous example, if the customer chooses +1 hour or + 10 hours, the cost for the "video projector service add on" would be the same!!!.

    How can a booking software ignore the duration of an appointment?

    Response from SimplyBook.me

    Dear Kostas,

    Thank you so much for taking the time to leave us your feedback, we truly appreciate it!

    Regarding your issue then yes the system is built up with the premises that you define the time length before hand and hence this problem. We are sorry to hear that our solution did not cater to your needs.

    All the best
    The SimplyBook.me team

    Dianne R.
    Overall rating
    • Industry: Arts & Crafts
    • Company size: 2-10 Employees
    • Used Other for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Just what we needed.

    Reviewed on 6/09/2020

    I looked very hard for a better affordable service for my needs, but I kept coming back to Simply...

    I looked very hard for a better affordable service for my needs, but I kept coming back to Simply Book Me.

    Pros

    I like that you can add on features and that it integrates with WordPress. Also, we took a pretty long break due to the pandemic, but when I logged in five months later, all of my data was there, waiting for me. We have multiple income streams from finished pottery and bisque ceramics, as well as from instruction and studio rental. We use Simply Book Me for booking studio sessions. It is nice because we can control how many sessions can be booked at the same time and the customer can choose to pay via the booking site or at the session. I am excited to see that we can promote related products as well.

    Cons

    One downside is paying a monthly or yearly fee for something you may only use intermittently. However, the price is affordable enough that it is painless to absorb the cost into product pricing and much cheaper for us and the customer than other scheduling and/or event services.

    The flow and feel of this platform, for both the administrator as well as the user, is a bit awkward. I would prefer a more modern polish to the interface, similar to other event and scheduling software. The user interface is styled similar to WordPress, but it is less intuitive. The same goes for making appointments. It takes a bit to really understand how to use it. I find that I have to do a little hand-holding with my customers. This fits with our brand, so it isn't a deal-breaker, but nonetheless worth noting.

    Response from SimplyBook.me

    Dear Dianne,

    Thank you so much for taking the time to leave us your feedback, we truly appreciate it!

    We are just about to start redoing the design for admin interface, so gradually you should see some improvements there. If you are finding the booking flow of your booking website cumbersome, please reach out to our Live Chat and ask them to suggest changes to make it more intuative for your clients.

    All the best
    The SimplyBook.me team

    Silvina E.
    Overall rating
    • Industry: Retail
    • Company size: 2-10 Employees
    • Used Daily for Free Trial
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support
    • Likelihood to recommend 7.0 /10

    Going past the trial will invest.

    Reviewed on 6/01/2021

    I am excited to be able to make booking easier for my clients and on social media.

    I am excited to be able to make booking easier for my clients and on social media.

    Pros

    The ease of implementation to outside apps. The facebook and website integration ease is well done.

    Cons

    Editing the booking landing page. Fortunately, I have web builder knowledge and that is helping but your system is not user friendly nor provide helpful items such as best size of banner image for templates.

    John S.
    Overall rating
    • Industry: Consumer Services
    • Company size: Self Employed
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 4.0 /10

    Overpriced and under spec'd

    Reviewed on 21/02/2019

    IF I could find another system that had the functionality I need I would move to that one.

    The...

    IF I could find another system that had the functionality I need I would move to that one.

    The cost would not be an issue if it had a better base product.
    If you only need basic then stick with some of the free options out their.
    I have made about 20 suggestions with zero idea of when or IF they will even be considered.
    After trying or looking at around 50 systems I feel it is the lesser evil of what is out their.
    I am not asking for much but they think they know better what people want/need.

    Pros

    Allows for a degree of automation to my business.

    I can show images and descriptions for my categories and services which a lot of other systems do not.

    Like the drag a slot function in calendar.

    Like the SMS and email reminder system (but could be better!)

    It adapts to most types of business which many others do not.

    Cons

    Very expensive for what it offers.
    It costs a lot of money to get a reasonably functional system by paying for all the add ons and extras.
    If the core was better then I would be happy to pay for my business specific add ons.
    Customer service is more of a cut and paste script routine.
    There is no place other than sending via customer service to place suggestions. It needs a dedicated place to post suggestions so that all other users can vote on them.
    The company just say that they look at all suggestions. The problem with that is no one else gets to see those suggestions and thing Oh thats a great idea.
    Plus it does not provide real life feedback doing it their way.
    I made these in the very first day of use
    Suggestions /Requirements for SimplyBook.me

    1) Email templates should have a WYSIWYG editor
    2) There should be a Block Out option when making a booking on the calendar (admin only)
    3) Emails should be sent in HTML not plain text. At least an option should be available.
    4) There needs to be a “Pending Booking” email template.
    5) It should be possible to switch on and off any email or SMS rather than all on or all off.
    6) This booking software really would benefit from and APP the website as it stands doe not even work/view properly on mobile.
    7) There should be multi buy option. Customers may want to book 1 or 10 or 100 of the same service. It should be easy to add a figure for quantity required.
    8) There should be a multi cart function

    Response from SimplyBook.me

    Dear John,

    Thank you for taking the time to give us your valuable feedback, we appreciate that.

    FIrst of all I am glad to hear that out of 50 systems investigated you did find that we were the most flexible one.

    But of course we can not solve everything 100% for every single company we have as we have tens of thousands of clients. Our goal is that our system solves everything for 90% of users, but some users may have so specific demands that only a system, developed especially for them will fully resolve the needs.

    Until you have someone that creates such a system for you, We are happy to have you as user of our system and hope the system easily pays for itself as we believe it does for most of our users.

    Kind regards
    The SimplyBook.me team

    Verified Reviewer
    Overall rating
    • Industry: Education Management
    • Company size: 11-50 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 8.0 /10

    Comprehensive online booking for tutors

    Reviewed on 30/09/2020

    So far it 100% fits our business. We managed to set everything using 10USD plan with 3 plugins...

    So far it 100% fits our business. We managed to set everything using 10USD plan with 3 plugins (2way calendar sync, multiorder and product categories).

    Pros

    SimplyBook.me does not require any knowledge of coding, website support or other developper's skills. Moreover, you do not need your own website or domain to start it. Tens on plugins. For everyone and everything.

    Cons

    Prising is based on users and quantity of plugins. Just one additional plugin may force you to upgrade subscription.

    Response from SimplyBook.me

    Thank you so much for taking the time to leave us your outstanding feedback, we truly appreciate it!

    Good luck with your business!

    All the best
    The SimplyBook.me team

    Showing 5 reviews of 844 Read all reviews

    SimplyBook.me FAQs

    Below are some frequently asked questions for SimplyBook.me.

    SimplyBook.me offers the following pricing plans:

    • Pricing model: Free, Subscription
    • Free Trial: Available

    Free: $0 (50 bookings + 1 custom feature) Basic $ 9.90/month (100 bookings + custom features) Standard: $ 29.90/month (500 bookings + 8 custom features) Premium: $ 59.90/month (2000 bookings + unlimited custom features) All plans include: Unlimited clients, Facebook booking widget, staff scheduling, automatic reminder emails, and time zone conversion.

    SimplyBook.me offers the following features:

    • Appointment management
    • Around 50 Custom features
    • Automated scheduling
    • Booking widget
    • Client database
    • Client portal
    • Custom fields
    • Customer database
    • Customer history
    • Customizable branding
    • Customizable service catalog
    • Directory listing
    • Email / SMS invitations and reminders
    • Gift Cards and Coupons
    • Google Calendar sync
    • HIPAA compliance
    • Multi-location
    • Notifications
    • Online booking integration
    • Online payments
    • POS system
    • Payment processing
    • Photo library
    • Point of Sale (POS)
    • Recurring appointments
    • Reminders
    • Reservations
    • Reviews
    • Sales reporting
    • Sell products upon booking
    • Social promotion system
    • Staff & services photos
    • User access levels

    SimplyBook.me has the following typical customers:

    Small Business, Large Enterprises, Public Administrations, Non Profit, Mid Size Business

    SimplyBook.me supports the following languages:

    Chinese (Simplified), Dutch, English, French, German, Italian, Japanese, Korean, Portuguese, Russian, Spanish, Taiwanese, Turkish, Ukrainian

    SimplyBook.me supports the following devices:

    Android, iPhone, iPad

    SimplyBook.me integrates with the following applications:

    Authorize.net, Google Analytics, Gruveo, Joomla, LeadsBridge, QuickMail.io, Remo, SITE123, Telogis Fleet, Wordpress

    SimplyBook.me offers the following support options:

    Knowledge Base, Video Tutorials, Online Support, FAQs, Forum

    Related categories

    See all software categories found for SimplyBook.me.