
About SimplyBook.me
SimplyBook.me is an online appointment booking system for small businesses to enterprises across all service-providing industries. The solution caters for all service businesses provided that they accept bookings on a time scheduled basis including beauty salons, spas, gyms, medical clinics, pet services, restaurants, universities, child care providers, financial advisers, counselors, and more. On top of that we provide a high class enterprise solution where corporations can offer online bookings for each of their outlets and maintain a high level overview of each outlet, all from within the admin interface.
The software provides tools for creating custom online booking websites or widgets to put on your own website, and enables you to accept bookings there as well as on Facebook, Instagram, Google my Business and through Booking.page the global service marketplace. SimplyBook.me can be tailored to meet particular business needs and staff access levels are completely configurable, with administrators able to determine what information each member can access.
In addition to the basic features provided, SimplyBook.me enables business to accept payments online an onsite with POS feature, generate reports on sales and website traffic, request additional information from clients upon booking, launch promotions, sell products upon booking, sell gift cards, offer coupons, implement a waiting list, enable a loyalty system, manage memberships and classes and more. The system will automatically send email or SMS appointment reminders to clients, helping to reduce no-shows. Businesses can launch referral programs and send review request emails to clients with SimplyBook.me.
At last SimplyBook.me comes with an Admin App where you can easily manage your bookings on the go. On top of that you can get your own branded client app to make it super easy for your clients to reschedule your services!
Key benefits of SimplyBook.me
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Reviews
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- Industry: Sports
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Its a powerful marketing platform and also helps with brand building not just a booking...
Reviewed on 12/12/2022
Writing this review with a sense of gratitude to the people at simplybook.me .
Writing this review with a sense of gratitude to the people at simplybook.me .
Pros
We offer a variety of services from hourly bookings to memberships and workshops. The booking platform offers so much flexibility to automate and report all of this in a meaningful way. It gives our customers a seamless experience and makes us look professional. Things like issuing passes for workshops with QR codes really help build our brand and create that perception. For a small organisation like ours it helps level the playing field with some big players who offer such things.What’s even better was never had a plan to introduce any loyalty programme but on seeing the feature available decided to introduce it . We slowly moved from seeing simplybook.me as an admin platform to better manage ourselves to seeing it as a powerfull marketing platform which would improve our sales . things like adding book now buttons to social platforms and google business listings do just that.Our Favourite feature was shared resources which helped us list a Turf facility which could be booked in so many different permutations and combinations depending on numbers of people involved and activity it is used for.
Cons
Our only request to the team is to come up with more integrations to CRM and accounting platforms . At present we use google calendar sync and a few Zaps to push data to our CRM and the accounting part involves some effort to move to our zoho books software.
Reasons for Choosing SimplyBook.me
It did not offer the ability to issue discount coupons and charges were much higher and linked to number of staff / service providers /facilities. It offered a great sync with the CRM we love - Zoho CRM so we adopted it naturally. We use all other ecosystem products like zoho books , zoho social , zoho sales IQ etc.Response from SimplyBook.me
Thank you so much Vicram for taking the time to leave us your valuable feedback - we truly appreciate it
We have added this request to our product managers to add integration with the key CRM systems and mentioned Zoho as one of them.
All the best
The SimplyBook.me team
- Industry: Graphic Design
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
TOP features, TOP helpdesk, TOP software
Reviewed on 3/07/2023
- Time saving (no phones-emails back and forth)- Payment before delivery of the service- Get rid of...
- Time saving (no phones-emails back and forth)- Payment before delivery of the service- Get rid of the no shows and cancelled appointments
Pros
- Accept online payments with different options (including debit cards)- Meeting confirmation after payment- Automatic billing/automatic emails with receipt and invoice- Upsell products- Real-time calendar synchronization- Video meetings- Different categories/services- Cloning services to offer in other languages- Drawing up different agendas for different services- Always in control- TOP helpdesk- Widget code for every service in every category, full integration on your website- Huge number of features- Most of it can be customized
Cons
- There are so many features that the learning curve is slow and long, but it's a huge advantage to customize most of the features, so it's necessary to go through them. Once you are there, you have a top service to offer on your website.- At the moment only 1 reminder can be sent, but they are working on making it possible to send multiple reminders.- Limited number of video meeting apps (2: Teams & google) are connected by default, but you can expand with zapier.- Some bugs in the software when using code for text.- Some difficulties when using Teams without customer login, but when you do the video meeting via your web browser instead of the app, then all is fine (except for custom background)
Response from SimplyBook.me
Hi Annemie
Thank you so much for leaving us your amazing feedback, we appreciate it greatly!
All the best
The SimplyBook.me team
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 5.0 /10
Very wide set of features with a great pricing model but poor API support.
Reviewed on 2/12/2018
The service has a powerful API that has documentation that is good enough to get you up and going...
The service has a powerful API that has documentation that is good enough to get you up and going with an implementation. It has some bugs and has poor technical support. The pricing model is very scalable if you have lots of people that need to have calendars/scheduling that don't necessarily use the scheduling capacity (provided by the API) in your application (they charge per booking not per calendar). The nail in the coffin for us it the lack of HIPAA compliance for the API. Their sales page touts HIPAA compliance but this is not possible if you are using the API and this is not stated anywhere. Your team could spend time and money encrypting all your data yourself before it gets to Simplybook.me's servers but it just makes it painful to use compared to other services out there that offer this out of the box.
Pros
They have a very wide set of features for users that are using their scheduling interface. The API seems to be quite robust as well handling many of the core scheduling features in it.
The pricing is based on features and number of bookings which is very scalable for our use case that has lots of people that require a calendar but may never use the booking features that are provided by this integration.
Cons
They claim that their product is HIPAA compliant. However, turning on the HIPAA compliant features shuts down access to their API, which is the only thing we are using them for.
Their API support is very poor. Most of the time they just say they cannot help and their answers are very abrupt and unhelpful answers most of the time (you have to keep nagging to get a decent response). There are bugs here and there in the API. The documentation for their API, though large, is incomplete and lacks thorough/clear explanations and neglects things like how call backs work etc.
It looks like their feature set is growing but the API capacity is not.
- Industry: Retail
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
The Ultimate Booking Tool for every business.
Reviewed on 17/08/2023
Pros
Before discovering SimplyBook.me, managing client appointments felt like a juggling act. Every business owner knows the challenges: back-and-forth emails, calendar mix-ups, and last-minute changes. Then SimplyBook.me entered the frame and changed everything.The platform's intuitive interface is its first win. Even the least tech-savvy of my clients can navigate and book a slot. It has truly democratized the process, making it accessible to everyone. For me, this means happier clients and less time spent on administrative tasks – more time to focus on what I love: capturing moments.The automated reminders are a dream come true. Gone are the days of no-shows or forgotten appointments. My clients get timely notifications, ensuring they're prepped and ready for their shoot, which in turn guarantees better results and satisfied customers. This little feature alone has enhanced the professionalism of my business tenfold.But it's not just about the functional benefits. The subtle touchpoints, like being able to customize my booking page to reflect my brand, make it feel uniquely mine. In a world where personal touches make all the difference, SimplyBook.me ensures that my business stands out.For fellow photographers seeking an all-in-one solution to elevate their business operations, SimplyBook.me is the tool you didn't know you needed but won't be able to live without. Dive in, streamline your booking process, and witness the transformation in client satisfaction and operat
Cons
NONE. Everything has been well designed!
Response from SimplyBook.me
Dear Jesse
Thank you so much for taking the time to leave us your detailed and fantastic feedback, we truly appreciate it !!
Good luck with your business going forward - we look forward to working with you!
All the best
The SimplyBook.me team
- Industry: Entertainment
- Company size: 2–10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Great product that I have used for over a year
Reviewed on 16/11/2022
I tell people about simplybook.me a lot because it just works. It works for about 90% of the...
I tell people about simplybook.me a lot because it just works. It works for about 90% of the things I need it to do, so to have one package, for such a great price, that includes so much, is really invaluable to me and my business.
Pros
I like the adaptability. Even though it has a learning curve, once I understand how to do something, it does it well. It does most things that I need it to do. Clients can book easily, the reminders go out without me checking on them, the product is definitely well priced, and it just works. I think I have a semi-complicated set up, but was able to make it all work (with some help from their excellent live chat agents). The widget codes work on my website, payments integrate with it, it's all just one great package for my needs.
Cons
There are still some things that I would like it to do that it doesn't do. The example would be too long, but I have worked around it. It has to do with the ability to book kids/adults/how many at a time of each, for a certain time frame. I also don't like that once I make a change, it is retroactive...I would really like the ability to change something for the future, and have it set up to go on a certain date, without the changes going live right away.
Reasons for Switching to SimplyBook.me
Price mostly, but also because it does everything I need it to do FOR that price.SimplyBook.me FAQs
Below are some frequently asked questions for SimplyBook.me.Q. What type of pricing plans does SimplyBook.me offer?
SimplyBook.me offers the following pricing plans:
- Starting from: US$8.25/month
- Pricing model: Free Version, Subscription
- Free Trial: Available
Free: $0 (50 bookings + 1 custom feature) Basic $ 8.25/month (100 bookings + custom features) Standard: $ 24.90/month (500 bookings + 8 custom features) Premium: $ 49.90/month (2000 bookings + unlimited custom features) All plans include: Unlimited clients, Facebook booking widget, staff scheduling, automatic reminder emails, and time zone conversion.
Q. Who are the typical users of SimplyBook.me?
SimplyBook.me has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does SimplyBook.me support?
SimplyBook.me supports the following languages:
Chinese, Dutch, English, French, German, Japanese, Korean, Portuguese, Russian, Spanish, Traditional Chinese, Turkish
Q. Does SimplyBook.me support mobile devices?
SimplyBook.me supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does SimplyBook.me integrate with?
SimplyBook.me integrates with the following applications:
10,000ft Insights, 2Checkout, Azur, Braintree, Gmail, Google Ads, Google Analytics 360, Google Calendar, Google Maps, Google Meet, Google My Business Pro Services, Gruveo, Instagram, Joomla, Meta for Business, Microsoft Outlook, Microsoft Teams, PayPal, SITE123, Stripe, WordPress, Zapier, authorize.net
Q. What level of support does SimplyBook.me offer?
SimplyBook.me offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat
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