Maxident

Dental practice management software

4.3 /5 (23 reviews) Write a Review!

Maxident Overview

What is Maxident?

Maxident is a modular, cloud-based dental practice management software for private practice dental professionals in the US and Canada with one or multiple practices.

Maxident goes beyond core administrative functions and into the operatory, with AI-backed, hands-free electronic charting, digital radiography, and touch screen tablet integration. Voice input, digital imaging, and electronic signature capture also allow practices to operate completely paperlessly.

In addition to the core software, a series of optional add-ons (MaxiReminder, MaxiVault, MaxiViewer, MaxCheckin, MaxiCharge, MaxiSign, and MaxiCare) extend Maxident's capabilities to include email / text appointment reminders, patient self check-in via kiosk, voice recognition and command, electronic signature capture, digital imaging, integrated payment systems, and more.

MaxiReminder automates the appointment reminder and patient recall process by sending automatic appointment reminders via email and text message, as well as automatically inviting patients due for a check-up to make an appointment. MaxiViewer enables the integration of dental digital imaging equipment with electronic charting and practice management software, while MaxiSign enables the capture of patient signatures electronically, which not only helps practices to go paperless, but creates a tamper-proof audit trail of electronic records.

For dental professionals with multiple practices, Maxident provides a standardized solution with bulk licensing, as well as cross-country setup and user training.

Maxident Overview

Pricing

Starting from
US$199.95/month

Pricing options

Free Trial
Free
Subscription
Value for money

From January 2018, Maxiden's Practice Management software is available at no charge to dentists throughout Canada.

The Free Plan includes:
-Free Maxident license
-Data conversion

---

The $199.95 Plan includes:
-Free Maxident license
-Data conversion
-Maxicare
-Success team (a dedicated account manager and support technician)
-Fee guides updates
-Software updates
-Private portal


Maxident Features

Devices
Business size
S M L
Markets
United States, Canada
Supported Languages
English, French

Media

Maxident's electronic dental charting software, MaxiChart
Voice dictation enables the hands-free entry of notes into MaxiChart
Share images with colleagues for diagnosis and treatment consultation
Accept electronic signatures from patients with MaxiSign
Allow patients to check themselves in upon arrival with MaxiCheckin, Maxident's patient self check-in kiosk
View schedules at-a-glance on Maxident's colour-coded appointment calendar
Automate the patient recall / reminder process with MaxiReminder and Maxident's Never-Lose-A-Patient Recall and Appointment system
Capture images from different brands of  digital imaging equipment
Show patients their dental images chair side with MaxiViewer
Create and update charts electronically
Maxident video Maxident screenshot: Maxident's electronic dental charting software, MaxiChart Maxident screenshot: Voice dictation enables the hands-free entry of notes into MaxiChart Maxident screenshot: Share images with colleagues for diagnosis and treatment consultation Maxident screenshot: Accept electronic signatures from patients with MaxiSign Maxident screenshot: Allow patients to check themselves in upon arrival with MaxiCheckin, Maxident's patient self check-in kiosk Maxident screenshot: View schedules at-a-glance on Maxident's colour-coded appointment calendar Maxident screenshot: Automate the patient recall / reminder process with MaxiReminder and Maxident's Never-Lose-A-Patient Recall and Appointment system Maxident screenshot: Capture images from different brands of  digital imaging equipment Maxident screenshot: Show patients their dental images chair side with MaxiViewer Maxident screenshot: Create and update charts electronically

Maxident Reviews

Maxident Reviews

Overall rating
4.3
/
5
Excellent
14

Very good
5

Average
2

Poor
1

Terrible
1

Value for Money
4.4
Features
3.9
Ease of Use
4.3
Customer Support
4.9
83% recommended this app
Nancy K.

Great Customer Support

I am new to the dental office work place and I initially found the Maxident software to be overwhelming and cumbersome. I have spent many hours learning the ins and outs of it, and now find it to be a very all encompassing and hard working and stable program. The thing that puts this software at the top of my list is the excellent customer support. After using Maxident for about 6 months I requested some program modifications and the company is working on implementing them and keeping me updated on their progress along the way. Our customer service specialist and I feel he really listens to what I am saying and really tries to fix any issues I have with the software. He goes above and beyond in his quest for customer service excellence and is a huge asset to this company. Keep up the good work!!


Sandie F.

good customer service

Truthfully until we are able in BC to bill electronically in all insurance I don't feel the cost is worth the benefit. If I had remained on a paper chart I would be debt free. It is one of the I've made that I view as a financial mistake It's really agrevating dealing with updates and extra costs. I tell starts ups BC to seriously consider $ before making the plung. I know hygienists that are debt free and profitable with paper charts that are very professional and progressive.I can chart faster in the way I like on a paper chart. I do overall love the product. I bought in too soon.


Jaklin T.

Frustrating

My overall experience is not happy at all and disappointed. Whenever I tried to call and explain my problem many times, they were late to reply. The services isn't what I expected. Technicians do not have enough experience. comparing to what they used to have when I got this software. Whenever I tried to call them, they always put me on hold for too long, promising someone would answer you, but they ended up making me to leave a message, and then hung up. I emailed them and they never reply. They most likely do not fixed my problem. So, the problem is always there.


Lucia H.

Tracking

Maxident is very flexible and easy to use. Tech support is great; the techs are eager to help. Having unlimited support is hugely valuable to me.


Marisa P.

Kris and Noel are absolutely wonderful employees!

The Maxident team always provides quick resolution to any issues. Customer support, techs and administration is always polite, friendly and effective. Excellent customer care. Thank you Maxident!


Nancy K.
Industry: Medical Practice
Company size: 2-10 Employees

Great Customer Support

Used Daily for 2+ years
Reviewed on 14/03/2017
Review Source: Capterra

I am new to the dental office work place and I initially found the Maxident software to be overwhelming and cumbersome. I have spent many hours learning the ins and outs of it, and now find it to be a very all encompassing and hard working and stable program. The thing that puts this software at the top of my list is the excellent customer support. After using Maxident for about 6 months I requested some program modifications and the company is working on implementing them and keeping me updated on their progress along the way. Our customer service specialist and I feel he really listens to what I am saying and really tries to fix any issues I have with the software. He goes above and beyond in his quest for customer service excellence and is a huge asset to this company. Keep up the good work!!

Pros

great data base - holds tons of information on each patient. good recall system, integrates well with insurance companies. great customer support

Cons

it is a bit overwhelming to learn, help files are confusing. not flexible for individual needs (but company will try to accommodate special requests). very large and all encompassing - maybe too much for our specific needs.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Sandie F.
Industry: Hospital & Health Care
Company size: Self Employed

good customer service

Used Daily for 2+ years
Reviewed on 15/09/2017
Review Source: Capterra

Truthfully until we are able in BC to bill electronically in all insurance I don't feel the cost is worth the benefit. If I had remained on a paper chart I would be debt free. It is one of the I've made that I view as a financial mistake It's really agrevating dealing with updates and extra costs. I tell starts ups BC to seriously consider $ before making the plung. I know hygienists that are debt free and profitable with paper charts that are very professional and progressive.I can chart faster in the way I like on a paper chart. I do overall love the product. I bought in too soon.

Pros

I'm very used to it. I like the possibilities with the prescription pad. I like the accessibility of chart notes

Cons

Not on mac. Slow awkward perio chart. Abbreviations on perio chart not what I would choose and they aren't adjustable.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

Jaklin T.
Industry: Hospital & Health Care
Company size: 2-10 Employees

Frustrating

Used Daily for 2+ years
Reviewed on 7/08/2019
Review Source: GetApp

My overall experience is not happy at all and disappointed. Whenever I tried to call and explain my problem many times, they were late to reply. The services isn't what I expected. Technicians do not have enough experience. comparing to what they used to have when I got this software. Whenever I tried to call them, they always put me on hold for too long, promising someone would answer you, but they ended up making me to leave a message, and then hung up. I emailed them and they never reply. They most likely do not fixed my problem. So, the problem is always there.

Pros

The ONLY thing I like about this software is that it is easy to use.

Cons

The least thing I like about this software is that it is SLOW to respond.

Rating breakdown

Ease of Use

Likelihood to recommend: 0.0/10

Lucia H.
Industry: Health, Wellness & Fitness
Company size: 2-10 Employees

Tracking

Used Daily for 2+ years
Reviewed on 9/11/2018
Review Source: Capterra

Maxident is very flexible and easy to use. Tech support is great; the techs are eager to help. Having unlimited support is hugely valuable to me.

Pros

The audit trail built into Maxident helps me keep tabs on what the staff are doing. Changes made to information such as appointment bookings are tracked and let me see who made changes and when. This helps with a number of things, but even on a basic level, if there are questions, you know who to ask for details. You always know who did the work.

Cons

The mandatory reports printed when closing the day.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Marisa P.
Company size: 11-50 Employees

Kris and Noel are absolutely wonderful employees!

Used Daily for 2+ years
Reviewed on 2/03/2017
Review Source: Capterra

The Maxident team always provides quick resolution to any issues. Customer support, techs and administration is always polite, friendly and effective. Excellent customer care. Thank you Maxident!

Pros

At a glance the software at appears to be intimidating... but it really isn't! Very simple and straightforward. User friendly.

Cons

Some tabs/options are not useful. They can be removed for more simplicity
Examples: 1. User defined tab in the patient's ledger. 2. Copy name and adress

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
8.1/10
Based on 23 user ratings
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Maxident Pricing

Maxident Pricing

Starting from
US$199.95/month
Free Trial
Free
Subscription
Value for money

From January 2018, Maxiden's Practice Management software is available at no charge to dentists throughout Canada.

The Free Plan includes:
-Free Maxident license
-Data conversion

---

The $199.95 Plan includes:
-Free Maxident license
-Data conversion
-Maxicare
-Success team (a dedicated account manager and support technician)
-Fee guides updates
-Software updates
-Private portal

From January 2018, Maxiden's Practice Management software is available at no charge to dentists throughout Canada.

The Free Plan includes:
-Free Maxident license
-Data conversion

---

The $199.95 Plan includes:
-Free Maxident license
-Data conversion
-Maxicare
-Success team (a dedicated account manager and support technician)
-Fee guides updates
-Software updates
-Private portal

Value for Money
4.4/5
Based on 23 user ratings
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Maxident Features

Maxident Features

API
Activity Dashboard
Appointment Management
Automatic Notifications
Billing & Invoicing
Calendar Management
Charting
Claims Management
Client Portal
Compliance Management
Customisable Reporting
Document Management
Document Storage
HIPAA Compliance
Records Management
Reminders
Reporting & Statistics
Self Service Portal
Third Party Integration
Workflow Management
Features
3.9/5
Based on 23 user ratings
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Categories

Additional information for Maxident

Additional information for Maxident

Key features of Maxident

  • Accounts receivable
  • Activity reporting
  • Appointment invitations & reminders
  • Appointment management
  • Appointment reminders
  • Audit trail
  • Billing rate management
  • Clinical charting
  • Customizable reporting
  • Definable user access
  • Document management
  • Electronic signature capture
  • For Orthodontists
  • HIPAA compliance
  • Health insurance
  • Hourly backup
  • Imaging
  • Multiple fee schedules
  • Ortho contract manager
  • POS integration
  • Patient account management
  • Patient authentication & security
  • Patient billing
  • Patient records management
  • Payment processing
  • Referral management
  • Relationship management
  • Restorative charting
  • Team communications
  • Treatment management
  • Treatment planning

Benefits

  • View practice schedules at-a-glance with Maxident's colour-coded calendar, with colours for different providers and appointment statuses (booked, confirmed, patient checked-in, in hygiene, in operatory, patient checked-out, etc.).

  • Rather than sending x-rays in the mail, send digital radiographs electronically via ITRANS, for immediate insurance approval.

  • Streamline the patient checkout and payment processes by sending treatment information captured in the operatory to the front office electronically.

  • Send appointment reminders to patients via email and text message with the MaxiReminder add-on for Maxident.

  • Allow patients to check themselves in upon arrival, with MaxiCheckin, a patient self check-in kiosk.

  • Access and update patient information electronically and hands-free with MaxiChart, Maxident's electronic dental charting software module, which uses voice activation and connects to a headset.

  • Maxident FAQs

    Maxident FAQs

    Below are some frequently asked questions for Maxident.

    Q. What type of pricing plans does Maxident offer?

    Maxident offers the following pricing plans:

    Starting from: US$199.95/month

    Pricing model: Free, Subscription

    Free Trial: Available

    From January 2018, Maxiden's Practice Management software is available at no charge to dentists throughout Canada. The Free Plan includes: -Free Maxident license -Data conversion --- The $199.95 Plan includes: -Free Maxident license -Data conversion -Maxicare -Success team (a dedicated account manager and support technician) -Fee guides updates -Software updates -Private portal

    Q. What are the main features of Maxident?

    Maxident offers the following features:

    • Accounts receivable
    • Activity reporting
    • Appointment invitations & reminders
    • Appointment management
    • Appointment reminders
    • Audit trail
    • Billing rate management
    • Clinical charting
    • Customizable reporting
    • Definable user access
    • Document management
    • Electronic signature capture
    • For Orthodontists
    • HIPAA compliance
    • Health insurance
    • Hourly backup
    • Imaging
    • Multiple fee schedules
    • Ortho contract manager
    • POS integration
    • Patient account management
    • Patient authentication & security
    • Patient billing
    • Patient records management
    • Payment processing
    • Referral management
    • Relationship management
    • Restorative charting
    • Team communications
    • Treatment management
    • Treatment planning

    Q. Who are the typical users of Maxident?

    Maxident has the following typical customers:

    Small Business, Large Enterprises, Public Administrations, Non Profit, Freelancers, Mid Size Business

    Q. What languages does Maxident support?

    Maxident supports the following languages:

    English, French

    Q. What type of pricing plans does Maxident offer?

    Maxident has the following pricing plans:

    Free, Subscription

    Q. Does Maxident support mobile devices?

    We do not have any information about what devices Maxident supports

    Q. What other apps does Maxident integrate with?

    Maxident integrates with the following applications:

    BirdEye

    Q. What level of support does Maxident offer?

    Maxident offers the following support options:

    Online Support, Phone Support, Video Tutorials, Knowledge Base