--- description: Learn how Heap can help your business. GetApp provides users in New Zealand with the most detailed information on software reviews, prices and features. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Heap Reviews, Pricing & Ratings | GetApp NZ 2026 --- Breadcrumb: [Home](/) > [Web Analytics Tools](/directory/109/web-analytics/software) > [Heap](/software/105295/heap) # Heap Canonical: https://www.getapp.co.nz/software/105295/heap Page: 1 / 3\ Next: [Next page](https://www.getapp.co.nz/software/105295/heap?page=2) > Heap is the only solution that shows you every action by every user on your product or site, then provides direction on the improvements that will most impact your business. With One-Click Session Replay \& Autocapture, teams can quickly improve conversion, retention, and customer delight. > > Verdict: Rated **4.5/5** by 42 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Heap Heap's Key Differentiators: - Data Foundation: Unlike manual tracking, Heap Autocapture provides complete granularity into every single digital interaction along the customer journey without additional engineering or administrative burdens. To manage this streaming data, the data engine delivers instant access to high quality, trusted data at virtually any scale. -Session Replay: Heap’s One-Click Session Replay brings instant context to your analytics so your teams can immediately find friction, fully understand user behavior, and quickly identify solutions to your biggest challenges. - Proactive Insights: Data science applied to complete, retroactive digital engagement data from Heap Autocapture enables users to uncover blind spots (unknown unknowns) in their business, while exploring and analyzing all their data in real-time. - Automated Action: Users can quickly answer questions and act on their insights in their chosen tools or data warehouse via streamlined workflows and fully automated data pipelines. - Integrations Across the Stack: Over 100 integrations ensure you can deliver the right information to the right customers at the right moment in their journey. - Direction on Key Investments: Heap’s data science tools show you the alternate paths users take, the amount of effort it takes users to get through any flow, and the events that most correlate with conversion and retention, automatically. - A Single Platform for Data-Driven Decisions: Other solutions give you quantitative or qualitative tools. Heap integrates the two, giving you complete visibility into everything your users do. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 42 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: ContentSquare - **Founded**: 2012 ## Commercial Context - **Starting Price**: US$24,000.00 - **Pricing model**: (Free version available) (Free Trial) - **Pricing Details**: 14-day free trial, no credit card required. Analysis - up to 10,000 sessions per month: free Infrastructure - millions of sessions per month: custom pricing - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Argentina, Australia, Belgium, Brazil, Canada, Chile, China, Denmark, France, Germany, India, Ireland, Israel, Italy, Japan, Luxembourg, Mexico, Netherlands, New Zealand, Norway and 6 more ## Features - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Ad hoc Analysis - Ad hoc Query - Ad hoc Reporting - Alerts/Escalation - Alerts/Notifications - Attribution Modeling - Audience Targeting - Behaviour Tracking - Behavioural Analytics - Benchmarking - CRM - Campaign Analytics - Campaign Management - Campaign Segmentation - Campaign Tracking - Charting ## Integrations (39 total) - AB Tasty - Amazon Redshift - Amazon S3 - Appcues - Attribution - AxisRooms - Braze - Breeze - Census - Delighted - Fivetran - Flagsmith - Fullstory - Google Optimize - Hightouch ... and 24 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Chat ## Category - [Web Analytics Tools](https://www.getapp.co.nz/directory/109/web-analytics/software) ## Related Categories - [Web Analytics Tools](https://www.getapp.co.nz/directory/109/web-analytics/software) - [Business Intelligence Tools](https://www.getapp.co.nz/directory/318/business-intelligence/software) - [Dashboard Software](https://www.getapp.co.nz/directory/586/reporting-dashboard/software) - [Marketing Analytics Software](https://www.getapp.co.nz/directory/602/marketing-analytics/software) - [Reporting Tools](https://www.getapp.co.nz/directory/931/analytics-reporting/software) ## Alternatives 1. [Google Analytics 360](https://www.getapp.co.nz/software/90997/google-analytics) — 4.7/5 (8089 reviews) 2. [Microsoft Power BI](https://www.getapp.co.nz/software/102847/power-bi) — 4.6/5 (1870 reviews) 3. [Tableau](https://www.getapp.co.nz/software/90797/tableau-software) — 4.6/5 (2348 reviews) 4. [Mixpanel](https://www.getapp.co.nz/software/90837/mixpanel) — 4.5/5 (145 reviews) 5. [Reportei](https://www.getapp.co.nz/software/2063421/reportei) — 4.7/5 (241 reviews) ## Reviews ### "Super powerful analytics, with a learning curve" — 5.0/5 > **Ravi** | *20 November 2018* | Professional Training & Coaching | Recommendation rating: 7.0/10 > > **Pros**: Heap will track a TON of information about your website. Unlike most analytics tools that require you to know what you want to measure (and what questions to answer) before you can get any insights...Heap tracks almost everything from the start, so you can ask question later on and get smart insights returned to you. It goes further than Google Analytics....a good addition to what Google offers. > > **Cons**: I found that the reporting interface isn't that intuitive. It's built for someone who is analytical and willing to learn how to query their system. I wish they would offer more standard reports for someone who doesn't have the time to built specific reports/queries. ----- ### "Excellent analytics tool" — 4.0/5 > **Ahmed** | *19 June 2022* | Pharmaceuticals | Recommendation rating: 8.0/10 > > **Pros**: It is one of the best for tracking the customer's journeys and looking at the customers' pain points, offering great UX to visitors. It is great for creating custom reports and dashboards (Offers the ability to track almost everything). Setting up flows is very easy. Does not require implementation engineers a lot while using the tool or setting up new tracking. > > **Cons**: You do need a lot of training to be able to start using the platform. The customer support is a little slow at responding. ----- ### "A unique tool but lack of docummentation" — 4.0/5 > **Kajetan** | *26 June 2020* | Marketing & Advertising | Recommendation rating: 6.0/10 > > **Pros**: Heap gives you the unique opportunity to see the data and measure users' activity retroactively. This is super cool. > > **Cons**: Lack of docummentation, sometimes I have trobules to understand how some things actually works and I have years of experience with other analytics tools like Google Analytics etc. > > Overall it's very valuable but I'm not sure whats the current pricing but I've heard it may be overwhelming and it will take you some time to implement everything accordingly. ----- ### "It helps institutions understand market trends." — 5.0/5 > **Carrie** | *5 January 2023* | Retail | Recommendation rating: 9.0/10 > > **Pros**: I like Heap since it's sleek and easy to use. I love Heap's collaboration tools, which allow me to involve team members in data path and chart preparation to get the best results. Reports, dashboards, and data mining are easy too. > > **Cons**: Initial setup and staff education take time, but the good returns firms may gain by using Heap tools appropriately are worth it. > > Heap has helped us understand customer behavior, produce reports and dashboards, and make better decisions based on precise data and numbers. ----- ### "heap review" — 5.0/5 > **Daouda** | *23 October 2022* | Broadcast Media | Recommendation rating: 10.0/10 > > **Pros**: heap is a very powerful data tracking software. it allows you to follow all the steps related to the journey of users of a website > > **Cons**: even if it presents itself as a better alternative to google analitics, it is however not easy to use ----- Page: 1 / 3\ Next: [Next page](https://www.getapp.co.nz/software/105295/heap?page=2) ## Links - [View on GetApp](https://www.getapp.co.nz/software/105295/heap) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data