---
description: Learn how Enterprise Service Desk can help your business. GetApp provides users in New Zealand with the most detailed information on software reviews, prices and features.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Enterprise Service Desk Reviews, Pricing & Ratings | GetApp NZ 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [Enterprise Service Desk](/software/105221/enterprise-service-desk)

# Enterprise Service Desk

Canonical: https://www.getapp.co.nz/software/105221/enterprise-service-desk

> Enterprise Service Desk is a scalable ITIL-based help desk solution delivering a multitude of features across incident, service and change request management
> 
> Verdict: Rated **4.0/5** by 1 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of Enterprise Service Desk

Meritide’s Enterprise Service Desk is an integrated ITIL-based help desk platform spanning incident and service management, plus change requests handling.

The scalable platform offers flexible deployment within the cloud or installed on-premise, promising quick technical setup without additional specialist developer or IT support.

Enterprise Service Desk covers the core ITIL processes for managing help desk incidents, problems, changes, service requests, releases, knowledge provision, assets, configuration and more.

Tiered subscription pricing caters for organizations of all sizes, based on per user per month, while end user amounts can be unlimited at no extra cost.

Public self-service portals and role-based admin dashboards promise to keep support delivery and the easy visualization of help desk performance via data summary widgets.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.0/5** | 1 Reviews |
| Ease of Use | 4.0/5 | Based on overall reviews |
| Customer Support | 4.0/5 | Based on overall reviews |
| Value for Money | 4.0/5 | Based on overall reviews |
| Features | 4.0/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Meritide
- **Location**: St. Paul, US
- **Founded**: 1999

## Commercial Context

- **Starting Price**: US$30.00
- **Pricing model**: Per Feature (Free Trial)
- **Pricing Details**: Help Desk \& Change Management editions \< $30 per user, per month
Enterprise Service Desk \< $70 per user, per month

(All based on 5-year software total cost of ownership model)
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- API
- Alerts/Escalation
- Automated Routing
- Change Management
- Customer Database
- Customisable Branding
- Dashboard Creation
- IT Asset Management
- Incident Management
- Knowledge Base Management
- Multi-Channel Communication
- Problem Management
- Real-Time Chat
- Release Management
- Self Service Portal
- Service Catalog
- Service Level Agreement (SLA) Management
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback

## Integrations (2 total)

- Callture
- Microsoft SharePoint

## Support Options

- Email/Help Desk
- Knowledge Base
- Phone Support
- Chat

## Category

- [Help Desk Software](https://www.getapp.co.nz/directory/287/help-desk-ticketing/software)

## Related Categories

- [Help Desk Software](https://www.getapp.co.nz/directory/287/help-desk-ticketing/software)
- [ITSM Tools](https://www.getapp.co.nz/directory/292/it-service-management-itsm/software)
- [IT Ticketing Systems](https://www.getapp.co.nz/directory/3479/it-ticketing-systems/software)

## Alternatives

1. [Freshdesk](https://www.getapp.co.nz/software/10317/freshdesk) — 4.5/5 (3408 reviews)
2. [Freshservice](https://www.getapp.co.nz/software/91351/freshservice) — 4.5/5 (685 reviews)
3. [JIRA Service Management](https://www.getapp.co.nz/software/91811/jira-service-management) — 4.5/5 (763 reviews)
4. [Zendesk Suite](https://www.getapp.co.nz/software/9448/zendesk) — 4.4/5 (4072 reviews)
5. [InvGate Service Management](https://www.getapp.co.nz/software/101213/service-desk) — 4.6/5 (108 reviews)

## Reviews

### "Change Gear" — 4.0/5

> **David** | *30 June 2016* | Government Administration | Recommendation rating: 9.0/10
> 
> Friendly with awesome support.  Cheaper product compared to the big boys like Remedy. Hope to work with them further in the future.

## Links

- [View on GetApp](https://www.getapp.co.nz/software/105221/enterprise-service-desk)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-service-support-software/a/enterprise-service-desk/> |
| en-AE | <https://www.getapp.ae/software/105221/enterprise-service-desk> |
| en-AU | <https://www.getapp.com.au/software/105221/enterprise-service-desk> |
| en-CA | <https://www.getapp.ca/software/105221/enterprise-service-desk> |
| en-GB | <https://www.getapp.co.uk/software/105221/enterprise-service-desk> |
| en-IE | <https://www.getapp.ie/software/105221/enterprise-service-desk> |
| en-NZ | <https://www.getapp.co.nz/software/105221/enterprise-service-desk> |
| en-SG | <https://www.getapp.sg/software/105221/enterprise-service-desk> |
| en-ZA | <https://www.getapp.za.com/software/105221/enterprise-service-desk> |
| fr | <https://www.getapp.fr/software/105221/enterprise-service-desk> |
| fr-BE | <https://fr.getapp.be/software/105221/enterprise-service-desk> |
| fr-CA | <https://fr.getapp.ca/software/105221/enterprise-service-desk> |

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