--- description: Learn how Hapana can help your business. GetApp provides users in New Zealand with the most detailed information on software reviews, prices and features. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Hapana Reviews, Pricing & Ratings | GetApp NZ 2026 --- Breadcrumb: [Home](/) > [Fitness Software](/directory/673/health-fitness/software) > [Hapana](/software/105025/hapana) # Hapana Canonical: https://www.getapp.co.nz/software/105025/hapana Page: 1 / 5\ Next: [Next page](https://www.getapp.co.nz/software/105025/hapana?page=2) > Hapana is gym and boutique studio management software for fitness, wellness, and human performance brands, from one location to many. Class booking, recurring billing, payments, member management, marketing, reporting and a branded member app in one connected platform, with control across sites. > > Verdict: Rated **4.4/5** by 97 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Hapana Multi-level control to manage growth: Give every part of your team the right level of control. HQ sets the standards, locations manage the day-to-day, and everyone stays aligned. At ten, fifty or a hundred sites, role-based permissions across more than 100 capabilities, site groups and admin access groups let HQ enforce the standard across regions and franchise groups while each location still runs its day. Operational consistency across all sites: Keep your brand consistent from your first site to your entire network. Brand-wide templates for services, sessions, communications and campaigns, plus head office content pushed to every location, protect brand integrity as new locations open, so a member gets the same experience at location one and location fifty. Scheduling and class booking built for studios: Run classes, appointments, private sessions and workshops with capacity limits, booking windows, cancellation rules and late-cancel fees. Automatic waitlists fill spots as they open, spot-based booking lets members choose their reformer, bike or station, and Book a Buddy brings friends along. Efficiency at scale: Stop clicking. Start growing. Admin does not add up, it multiplies by location. Bulk bookings, recurring sessions, waitlist auto-promotion, client import and merge, and automated failed-payment recovery make running many locations feel like running one, so your team can focus on what actually moves the business. Actionable reports that turn data into decisions: See everything. Act on it. Location dashboards, downloadable operational and financial reports and cross-location analytics give HQ regional and network-wide visibility, so leaders can compare sites, spot outliers and act at the brand level. Intelligence-powered automation: Hapana Assistant, the in-built assistant, answers platform and business questions and offers setup recommendations. Large, distributed teams get answers and support faster without adding headcount. Payments built for fitness: Take card payments online and in person with Stripe card readers, collect direct debits through Ezypay, and recover failed payments automatically. The recovery fee applies only when a payment is recovered, and franchise brands can manage royalty distribution and corporate payouts. A branded member app: Members book classes, buy packages, join waitlists and check in from an app that carries your brand, with push notifications, news, articles and videos that keep them engaged between visits. Marketing that brings members back: Capture leads with forms, build smart client groups from member behaviour, and reach members by email, SMS and push using ready-made templates for lead nurture, onboarding, win-back and promotions. Refer-a-friend rewards turn your best members into your best source of new ones. Security for enterprise brands: Full audit history of account activity, staff actions and system events, plus dedicated infrastructure with an isolated database, gives enterprise and franchise brands the governance their data needs. Connected to the tools you use: Integrations with Stripe, Ezypay, ClassPass, HubSpot, HighLevel (via Hapana Grow) and Zapier connect your payments, marketplace bookings and marketing workflows to Hapana, with location-level webhooks for developers. Onboarding and support: Every plan includes professional services hours for setup, configuration and training, member data can be migrated from your current platform, and Hapana Assistant answers platform questions inside the product. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 97 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.1/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Hapana - **Location**: Sydney, Australia - **Founded**: 2012 ## Commercial Context - **Starting Price**: US$285.00 - **Pricing model**: Flat Rate - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: Arabic, Chinese, English, Indonesian, Japanese, Korean, Malay, Spanish, Traditional Chinese - **Available Countries**: Australia, Canada, Hong Kong SAR China, Indonesia, Malaysia, Mexico, New Zealand, Philippines, Singapore, Thailand, United Kingdom, United States ## Features - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Notifications - Application Management - Appointment Management - Appointment Scheduling - Attendance Management - Attendance Tracking - Automated Scheduling - Billing & Invoicing - Booking Management - CRM - Calendar Management - Calendar Sync - Capacity Management - Certification Tracking - Class Management - Class Scheduling ## Integrations (9 total) - ActiveCampaign - Ezypay - GetResponse - Google Calendar - QuickBooks Online Advanced - Stripe - Stripe Atlas - Xero - Zapier ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Fitness Software](https://www.getapp.co.nz/directory/673/health-fitness/software) ## Related Categories - [Fitness Software](https://www.getapp.co.nz/directory/673/health-fitness/software) - [Personal Training Software](https://www.getapp.co.nz/directory/745/personal-trainer/software) - [Yoga Studio Software](https://www.getapp.co.nz/directory/791/yoga-studio/software) - [Pilates Studio Software](https://www.getapp.co.nz/directory/869/pilates-studio/software) - [Club Management Software](https://www.getapp.co.nz/directory/152/club-management/software) ## Alternatives 1. [LegitFit](https://www.getapp.co.nz/software/2049539/legitfit) — 4.9/5 (244 reviews) 2. [Wodify](https://www.getapp.co.nz/software/91421/wodify) — 4.5/5 (173 reviews) 3. [Kilo](https://www.getapp.co.nz/software/2068948/kilo) — 5.0/5 (70 reviews) 4. [ClubRight](https://www.getapp.co.nz/software/109185/club-right) — 4.8/5 (194 reviews) 5. [Mindbody](https://www.getapp.co.nz/software/91024/mindbody) — 4.0/5 (2997 reviews) ## Reviews ### "OneFitStop has allowed me to reduce my office time to train more clients" — 5.0/5 > **Verified Reviewer** | *4 May 2018* | Recommendation rating: 10.0/10 > > **Pros**: OneFitStop was easy to learn and is wonderful to use\! The software is very customizable and keeps me organized. > > **Cons**: So far I've had great success with every feature and tool within the software and have no complaints thus far. ----- ### "Hapana X Power Moves" — 5.0/5 > **Michael** | *20 February 2025* | Health, Wellness & Fitness | Recommendation rating: 10.0/10 > > **Pros**: Open Communication and very responsive in resolving issues Stephen is a GUN\!\! > > **Cons**: The inability to track purchases from Google/meta ads as this is a key functionality that can be used to tailor marketing spend and audience > > Very good. They are consistently evolving with the times and always take on you ideas to improve the platform ----- ### "Hapana Review" — 1.0/5 > **Milan** | *13 April 2025* | Health, Wellness & Fitness | Recommendation rating: 0.0/10 > > **Pros**: Nothing comes to mind. It's been incredibly difficult to have. > > **Cons**: Support, communication, ability to adjust settings as an owner, extra work, migration issues, lost/incorrect membership billing and incorrect billing to franchise owners. > > Unfortunately this is a must for our franchise but if it wasn't I wouldn't use it. ----- ### "Great customer support\!" — 5.0/5 > **Brooke** | *21 February 2025* | Health, Wellness & Fitness | Recommendation rating: 9.0/10 > > **Pros**: The customer service. \[sensitive content hidden\] is amazing, always responsive and quick to help me out. I feel very supported by her which is vital in a partnership like this. > > **Cons**: Some teething issues with set up and inclusions, but this has been resolved. > > I am very happy with Hapana - it is easy to navigate and the support I receive is fantastic. ----- ### "10 Star service" — 5.0/5 > **Ricky** | *14 November 2024* | Health, Wellness & Fitness | Recommendation rating: 10.0/10 > > **Pros**: It's easily accessable and easy to manage all clients once you get to know the system. > > **Cons**: Sometimes the server is pretty slow which can be frustrating. > > Happy with everyday use to control and manage a heavy client base. ----- Page: 1 / 5\ Next: [Next page](https://www.getapp.co.nz/software/105025/hapana?page=2) ## Links - [View on GetApp](https://www.getapp.co.nz/software/105025/hapana) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data