About Yext

Yext is a hosted search-as-a-service platform that empowers businesses to build frictionless digital experiences wherever consumers look for answers.

At the foundation of our platform is a Knowledge Graph, a brain-like database that stores all of a business’s most important information. This enables brands to deliver direct answers to customer questions in the form of featured snippets, maps, FAQs, custom calls to action, and more. The same information can sync from the Knowledge Graph to any of our 250+ integrations with industry partners, so businesses can manage data and capture consumer intent with the tools they trust.

Brands like Verizon, Vanguard, Campbell’s, and Farmers Insurance — as well as organizations like the U.S. State Department and the World Health Organization — trust Yext to deliver best-in-class, natural language search experiences that convert more business, reduce support costs, and uncover new insight about what matters most to their customers.

Yext has been designated as a “Leader” in over five G2 software categories for consecutive seasons, appears in Forrester’s 2021 Now Tech report on the new Cognitive Search category, and is publicly traded on the New York Stock Exchange.

Pricing starting from:

N/A

  • Free Version
  • Free Trial
  • Subscription

Key benefits of Yext

  • Your Knowledge Graph is the single source of truth online for the many public facts about your brand. Whether it’s information about a product offering, store location, job opening, or professional credentials, you’ll be able to provide people with actionable answers to the questions they’re already asking.

  • By having direct integrations across 150+ digital services globally, including Google, Amazon Alexa, Apple, Bing, Facebook, Yahoo and Yelp, Yext Listings put you in control of the facts about your business – everywhere consumers are searching.

  • Yext Pages put your marketing team in control of your brand's landing pages – ensuring consumers can find optimized, accurate, and consistent answers about your business no matter how they are searching.

  • Yext Reviews helps you to build a customer-centric reviews management program by monitoring and analyzing reviews across the Knowledge Network, engaging customers through response, and generating authentic reviews directly from your customers.

  • With information about your brand scattered across the digital ecosystem, it’s never been possible to see a single, complete view of how consumers interact with your business everywhere online. Yext Analytics brings customer interactions into focus everywhere they occur.

  • Yext Answers places natural language search on your website, apps, and more – so your customer can find direct answers to all their questions about your brand.

  • Devices

    Business size

    S M L

    Markets

    Austria, Australia, Belgium, Brazil, Canada and 30 others, Switzerland, China, Czechia, Germany, Denmark, Spain, Finland, France, United Kingdom, Hong Kong SAR China, Hungary, Indonesia, Ireland, India, Italy, Japan, South Korea, Lithuania, Mexico, Netherlands, Norway, New Zealand, Poland, Portugal, Romania, Sweden, Singapore, Turkey, US Outlying Islands, United States

    Supported Languages

    Chinese, Czech, Dutch, English, Finnish and 10 others, French, German, Hungarian, Italian, Japanese, Portuguese, Slovenian, Spanish, Turkish, zh-hant

    Pricing starting from:

    N/A

    • Free Version
    • Free Trial
    • Subscription

    Images

    Yext Software - Yext Knowledge Graph
    Yext Software - Yext Listings
    Yext Software - Yext Pages
    Yext Software - Yext Reviews
    Yext Software - Yext Analytics
    Yext Software - Yext Answers
    View 7 more
    Yext video Yext Software - Yext Knowledge Graph Yext Software - Yext Listings Yext Software - Yext Pages Yext Software - Yext Reviews Yext Software - Yext Analytics Yext Software - Yext Answers

    Features

    Total features of Yext: 137

    • AB Testing
    • API
    • Access Controls/Permissions
    • Active Directory Integration
    • Activity Dashboard
    • Activity Tracking
    • Ad hoc Reporting
    • Alerts / Escalation
    • Alerts/Notifications
    • Analytics/ROI Tracking
    • Approval Process Control
    • Artwork Management
    • Asset Management
    • Automatic Location Detection
    • Behavioural Analytics
    • Benchmarking
    • Brand Guidelines
    • Brand Tracking
    • Calendar Management
    • Campaign Tracking
    • Cataloguing/Categorisation
    • Categorisation/Grouping
    • Change Management
    • Channel Attribution
    • Click Tracking
    • Collaboration Tools
    • Commenting/Notes
    • Competitive Analysis
    • Configurable Workflow
    • Content Library
    • Content Management
    • Content Publishing Options
    • Conversion Rate Optimisation
    • Conversion Tracking
    • Customer Experience Management
    • Customer Journey Mapping
    • Customisable Branding
    • Customisable Categories
    • Customisable Reports
    • Customisable Templates
    • Customizable Fields
    • Dashboard
    • Data Connectors
    • Data Import/Export
    • Data Mapping
    • Data Synchronisation
    • Data Visualisation
    • Database Support
    • Demographic Data
    • Digital Asset Management
    • Directions
    • Distance Calculation
    • Document Management
    • Document Storage
    • Drag & Drop
    • Duplicate Detection
    • Email Alerts
    • Email Invitations & Reminders
    • Engagement Tracking
    • Event Promotions
    • Event Scheduling
    • File Management
    • Filtering
    • Full Text Search
    • Geocoding
    • Geographic Maps
    • Geolocation
    • Geotargeting
    • Goal Setting / Tracking
    • Google Analytics Integration
    • Image Editing
    • Image Library
    • Keyword Rank Tracking
    • Keyword Research Tools
    • Keyword Tracking
    • Knowledge Base Management
    • Landing Pages/Web Forms
    • Localisation Automation
    • Location Tracking
    • Mapping
    • Mobile Access
    • Mobile Keywords
    • Monitoring
    • Multi-Language
    • Multi-Location
    • Multiple Data Sources
    • Multiple Site Management
    • Negative Feedback Management
    • Pageview Tracking
    • Performance Management
    • Performance Metrics
    • Product Search
    • Promotions Management
    • Ratings / Reviews
    • Real Time Analytics
    • Real Time Data
    • Real Time Monitoring
    • Real Time Notifications
    • Real Time Reporting
    • Real-time Updates
    • Referral Tracking
    • Reminders
    • Reporting & Statistics
    • Reporting/Analytics
    • Response Management
    • Review Generation
    • Review Monitoring
    • Review Notification
    • Review Request
    • Role-Based Permissions
    • SSL Security
    • Scheduled / Automated Reports
    • Search/Filter
    • Self Service Portal
    • Self-Learning
    • Sentiment Analysis
    • Single Sign On
    • Site Search Tracking
    • Social Media Integration
    • Social Media Monitoring
    • Social Promotion
    • Social Sharing
    • Template Management
    • Text Editing
    • Third Party Integrations
    • Trade Area Analysis
    • User Interaction Tracking
    • User Management
    • Version Control
    • Visual Analytics
    • Web Traffic Reporting
    • Website Analytics
    • Website Integration
    • Website Management
    • White Label
    • Widgets
    • Workflow Management

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    Reviews

    Overall rating

    4.3 /5
    (100)
    Value for Money
    3.9/5
    Features
    4.2/5
    Ease of Use
    4.4/5
    Customer Support
    4.1/5

    Already have Yext?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Write a Review!
    Showing 5 reviews of 100
    Giovanni J.
    Overall rating
    • Industry: Marketing & Advertising
    • Company size: 2-10 Employees
    • Used Monthly for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    My Go-To Local Business Listing Software

    Reviewed on 18/07/2019

    Yext has made it easy for us to generate income from a very necessary action that small businesses...

    Yext has made it easy for us to generate income from a very necessary action that small businesses and big businesses alike absolutely need done. We get results in just hours where some other listing software can take days to update listings.

    Pros

    We've seen the best results for our clients when using Yext to update/correct their business listing across the web. It's an easy to use interface that helps you keep on top of all listings and finds the issues for you. This has saved us countless hours of manual searches.

    Cons

    The cost makes it a bit difficult to sign up some clients that do not have a big budget.

    Response from Yext

    Thank you for leaving your review, Giovanni. We appreciate the kind words and are glad to hear that your clients are finding success with our services.

    Ian R.
    Overall rating
    • Industry: Marketing & Advertising
    • Company size: 2-10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 9.0 /10

    Effective and Easy to Use

    Reviewed on 19/07/2019

    Overall I like their service. Price is kind of high, but their service is worth it. Their support...

    Overall I like their service. Price is kind of high, but their service is worth it. Their support is really great and responsive too

    Pros

    It is easy to add locations, citations are built VERY quickly, customization abilities for each location are really nice too

    Cons

    Kind of expensive - and your citations revert back when you stop your subscription (but I get that part)

    Response from Yext

    Thank you for your review, Ian. We're happy to hear that you're satisfied with our products and services and appreciate the feedback on our pricing structure. We are always looking for helpful feedback and will pass it along to our team. Thank you again for being a great customer.

    Allan T.
    Overall rating
    • Industry: Marketing & Advertising
    • Company size: 2-10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 1.0 /10

    No SEO benefit

    Reviewed on 20/07/2021

    I purchased Yext for local SEO. After two years I determined that Yext did not help rankings in...

    I purchased Yext for local SEO. After two years I determined that Yext did not help rankings in Google for any type of search.

    Pros

    Yext does update its network of web directories quickly. But, you don't want to use Yext to manage important directories like Google, Apple, Bing, Facebook, Foursquare, and Yelp because these popular websites should be managed directly. Yext can be used to update low-value web directories like YP, 123local, Citysearch, CitySpark, CitySquares, and dozens of other little-known and used directories.

    Cons

    Yext does not help SEO, specifically ranking in Google. I've tested Yext extensively over 2 separate trials with each trial lasting two years. On tests with lawyers and local home services businesses that I used Yext did not show any noticeable improvement in ranking in Google.

    Verified Reviewer
    Overall rating
    • Industry: Dairy
    • Company size: 501-1,000 Employees
    • Used Weekly for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    Yext is the Busy Marketer's Solution to Updated Directory Listings

    Reviewed on 6/04/2021

    Yext has saved me time and added so much value to my business. It is incredibly easy for me to...

    Yext has saved me time and added so much value to my business. It is incredibly easy for me to quickly update my store hours, add holiday information, or open/close a location. The customer service team is proactive in suggesting ways to make my listings work harder for me.

    Pros

    Let me be real-no one likes updating directory listings. It's a thankless, tedious job. BUT...Yext makes it a thousand times easier. The user interface is very user friendly, the customer support is amazing and the results speak for themselves. Directory Listings is never a marketer's highest priority but it's an important aspect of customer engagement, Yext has made it easy for me to do that with the tools provided in the software.

    Cons

    We recently added their review response package to our agreement, I wish there was a way to bulk approve suggestions made by Google.

    Response from Yext

    Thank you for the wonderful review! We've been the industry leader in Listings for quite a while, and it's great to hear that we're still on top of our game with feedback like this. If you have any more feedback, you can always reach out to your CSM or reach out to Support at [email protected] if you need help in the platform. Thanks again!

    Russ A.
    Overall rating
    • Industry: Hospital & Health Care
    • Company size: 1,001-5,000 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support
    • Likelihood to recommend 10.0 /10

    588% Increase in Listings Reach

    Reviewed on 23/05/2019

    With Yext, we saw a 288% increase in Google Search queries, a 320% increase in Google Customer...

    With Yext, we saw a 288% increase in Google Search queries, a 320% increase in Google Customer Actions, and a 588% increase in listings reach.

    Pros

    Before Yext, our listing distribution software took weeks to update directories. Now with Yext, I can make big changes within hours. Its duplicate suppression is powerful, its analytics tools are extremely useful, and their customer support is second to none.

    Cons

    There is troubleshooting with every product you use. There have been a few issues in our account with connections and categories, but the Yext team was quick to help us find a solution. It's

    Response from Yext

    Thanks for leaving your review, Russ and for sharing the results you've seen with our products.

    Showing 5 reviews of 100 Read all reviews

    Yext FAQs

    Below are some frequently asked questions for Yext.

    Yext offers the following pricing plans:

    • Pricing model: Subscription
    • Free Trial: Available

    Yext has the following typical customers:

    2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001+

    Yext supports the following languages:

    Chinese, Czech, Dutch, English, Finnish, French, German, Hungarian, Italian, Japanese, Portuguese, Slovenian, Spanish, Turkish, zh-hant

    Yext supports the following devices:

    Yext integrates with the following applications:

    AgencyAnalytics, Agendize, Binary Fountain, Dasheroo, DialogTech, Domo, Dynamics 365, Enhanced Reporting for Google My Business, GoSite, Google Data Studio, Google My Business Post Scheduler, Google My Business Pro Services, Greenhouse, GroundTruth, Hootsuite, HubSpot Marketing Hub, JRNI, Magento Commerce, Marketo Engage, Movable Ink, Olo, PageFreezer, Podium, Proofpoint Threat Response, Punchh, Radar, Salesforce Essentials, Salesforce Service Cloud, SendGrid, ServiceNow, Shopify, Smartling, StoreForce, Tableau, TapClicks, TimeTrade, WordPress, Workato, Zendesk

    Yext offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep)

    Related categories

    See all software categories found for Yext.