--- description: Learn how ServiceTrade can help your business. GetApp provides users in New Zealand with the most detailed information on software reviews, prices and features. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: ServiceTrade Reviews, Pricing & Ratings | GetApp NZ 2026 --- Breadcrumb: [Home](/) > [Field Service Management Software](/directory/255/field-service-management/software) > [ServiceTrade](/software/104991/servicetrade) # ServiceTrade Canonical: https://www.getapp.co.nz/software/104991/servicetrade Page: 1 / 15\ Next: [Next page](https://www.getapp.co.nz/software/104991/servicetrade?page=2) > ServiceTrade is a field service management platform designed for commercial HVAC, mechanical, and fire contractors that streamlines operations, optimizes field performance, and boosts sales and client retention. > > Verdict: Rated **4.6/5** by 339 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of ServiceTrade • Unified account - Customers log into a portal on your website to see their service and project history, upcoming appointments, and open quotes. • After-service report - Send customers an after-service or project report that’s chock full of multimedia that shows what team did and discovered in their facility. • Verification in the Field - Get customer approval with a digital signature before leaving the job. • Online Quote Approval - Customers review and reply to online quotes. Businesses can monitor progress and follow-up after the customer has viewed the quote. • Budgets - Manage project budgets with real-time insights into budgeted vs actual performance. • Access all customer information – See service and project history, all equipment, deficiencies or repairs found, and notes for every customer location • Tracking - ServiceTrade displays the status of the techs and enables users to see customer service status updates. • Integration - Open APIs mean that customer service data can be shared with other open-API apps such as accounting platform, CRM, email platform and website. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 339 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: ServiceTrade - **Location**: Durham, US - **Founded**: 2013 ## Commercial Context - **Pricing model**: Other - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - API - Accounting - Accounting Integration - Activity Dashboard - Activity Tracking - Alerts/Notifications - Appointment Management - Automated Scheduling - Automatic Backup - Availability Management - Barcode/Ticket Scanning - Billing & Invoicing - CRM - Calendar Management - Checklists - Client Portal - Compliance Management - Contact Database - Contract/License Management - Contractor Database ## Integrations (15 total) - Acumatica Cloud ERP - ComputerEase - FOUNDATION - Google Calendar - Microsoft Excel - NetSuite - QuickBooks Desktop - QuickBooks Online - QuickBooks Online Advanced - Sage 100 - Sage 300 - Sage Accounting - Sage Intacct - WordPress - Zapier ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - Chat ## Category - [Field Service Management Software](https://www.getapp.co.nz/directory/255/field-service-management/software) ## Related Categories - [Field Service Management Software](https://www.getapp.co.nz/directory/255/field-service-management/software) - [Service Dispatch Software](https://www.getapp.co.nz/directory/520/service-dispatch/software) - [Field Activity Management Software](https://www.getapp.co.nz/directory/655/field-activity-management/software) - [HVAC Software](https://www.getapp.co.nz/directory/657/hvac/software) - [Work Order Software](https://www.getapp.co.nz/directory/705/work-order/software) ## Alternatives 1. [FieldPulse](https://www.getapp.co.nz/software/105687/fieldpulse) — 4.6/5 (417 reviews) 2. [Jobber](https://www.getapp.co.nz/software/90723/jobber) — 4.6/5 (1420 reviews) 3. [Connecteam](https://www.getapp.co.nz/software/105401/connecteam) — 4.6/5 (5082 reviews) 4. [BuildOps](https://www.getapp.co.nz/software/131331/buildops) — 4.5/5 (160 reviews) 5. [Fieldd](https://www.getapp.co.nz/software/133299/fieldd) — 5.0/5 (140 reviews) ## Reviews ### "Very helpful sales and management tool for Service Company" — 5.0/5 > **Wileen** | *25 May 2018* | Facilities Services | Recommendation rating: 10.0/10 > > **Pros**: I like that everything is so user friendly and you can pretty much figure out what you need to do if you weren't exactly trained to do it. Everything is laid out so well and it is so easy to navigate through the system. > > **Cons**: I do not like that if you reject repair quotes that the deficiencies come back in the system to be quote. I would like a way to comment on deficiencies and have an option to reject repair quotes with deficiencies attached with out them coming back into the system. Perhaps to mark them as Fixed, Compliant, Another Company Handled, Non-Issue, ETC. > > I like that you can have multiple tabs open for convenience and multi tasking ----- ### "No need to look at any other software\!" — 5.0/5 > **Geoff** | *2 August 2024* | Public Safety | Recommendation rating: 10.0/10 > > **Pros**: We've been using ServiceTrade for a few years now and really love using it. Before we were just using QuickBooks and this has simplified everything. I like how jobs are created, how a technician can create deficiencies (with pictures), the quoting process, monitoring quotes from customer viewing to approvals, the constant checking in from our reps, customer service is quick to respond and assist, how ServiceTrade really takes your input and creates fixes for you, the different scheduling and dispatch tools/windows, I like how I can see the clocking in and out from en-route to on the job to completion status. It really checks all of our boxes and have no need to look at any other software. > > **Cons**: I don't really have anything currently that I do not like. I am still using the old dispatch screen because I feel it is a little more basic and I am used to it. I may use the new screen more if it could sort the jobs in alphabetical order. Right now it is hard to find a particular location because you can't sort alphabetically unless something has changed. > > I really enjoy working with and in ServiceTrade. It checks all of my bases and makes my life easier. ----- ### "Do not risk your company on this product" — 1.0/5 > **Verified Reviewer** | *13 February 2024* | Construction | Recommendation rating: 1.0/10 > > **Pros**: Mobile interface is acceptable Scheduling visibility is adequate > > **Cons**: No follow through from ST Team Very poor integration Data gets 'lost' > > The initial rollout was great however as fast as the program was operational, they became crickets. Updates \& upgrades have caused unexplained data and functionality loss. Do not trust them. You will lose customers and employees ----- ### "Great program. Easy to use." — 5.0/5 > **Amy** | *27 May 2025* | Utilities | Recommendation rating: 10.0/10 > > **Pros**: Service trade is very easy to navigate. Its interface makes getting around easy and self-sufficient. > > **Cons**: I do not like the new home page. I feel the older home page was a little easier. I have learned the new homepage, and all in all, it isn't that bad. > > Overall, a positive experience. This orgram has been a huge help in invoicing and keeping track of my technicians. ----- ### "We adore Service Trade\!" — 5.0/5 > **HEATHER** | *2 December 2024* | Facilities Services | Recommendation rating: 10.0/10 > > **Pros**: Service Trade has everything we need for our fire suppression business. We especially love how we can set up reoccurring services and reoccurring jobs. > > **Cons**: I can't think of anything. We absolutely love Service Trade\! > > I have been a Service Trade user since 2016 and it has been a great experience. They keep adding features and the features that are there are great for businesses with reoccurring services such as ours in the service industry. ----- Page: 1 / 15\ Next: [Next page](https://www.getapp.co.nz/software/104991/servicetrade?page=2) ## Links - [View on GetApp](https://www.getapp.co.nz/software/104991/servicetrade) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data