Neko

Pros

Absolute value for money, easy to operate with fantastic punctual support. Having used many other software systems in the past I highly recommend Neko for value for money

Cons

There is nothing that comes to mind that I don't like about Neko. It meets all my requirements in assisting me run my business.

Pros

1. Of recent, the information about Corona Virus and keeping up to date with the worlds changes through the challenges of operating a business.
2. The online help chat with quick turn around response.

Cons

Needing to pay for the "add on's" for things like the reminder emails to clients, or txts to the clients.
I dont use these and do these functions manually to avoid a higher subscription.

Pros

easy to use, reports, stock take, ability to link to online bookings, client history, staff rostering

Cons

doesnt notify you when running out of credit therefore stops sending reminder texts to clients with no notification. doesnt alert you if client replies to a text other than Yes or No. for example if a client writes "no sorry" or messages to change an appointment time it does not notify us.
Have had problems trying to move appointments across dates, sometimes doesnt work and you lose the booking or it doubles up. Messages sometimes dont get sent to clients, replies sometimes dont come through at all so you dont know they have tried to confirm the appointment. Not sure if there is a way to put on ipad to give to clients to fill out their client card on first visit - that would be good

Pros

If there is a optional to set up what we can see on the schedule. For example, on the schedule screen, when the mouse(arrow) go or right click the scheduled appointment, we can see the basic details, like name, phone number, booking time , services & comment etc. but we cannot see the card number, cause we basically just located the client with card numbers not their name or phone number. So we need to open another page to use there phone number / name and search them out, click in to their profile, and also scroll down to the bottom and check the card number and find their card out.

Cons

Let us choose what we hope to display on the scheduled appointment (the little box when we right click the scheduled appointment) / add display “card number”

Pros

I love the layout and how easy Neko is to use! It is so customisable if you want it to be or you can use it for basic needs too. It’s easy to store client info and make bookings too. It has different payment options too which enable you to use the software with most payment systems

Cons

Sometimes it could be a little buggy and freeze but they have since seemed to correct this in the last few months I haven’t had an issue.