Neko

Web based salon management & scheduling software

4.3 /5 (14 reviews) Write a Review!

Neko Overview

What is Neko?

Neko is a web-based appointment management software for salons & spas that can be accessed from multiple devices including smartphones, desktops and laptops. It can be used by small, mid-size and large salons operating in multiple locations.

The software uses a booking wizard to manage appointments and offers features such as SMS & email booking reminders, drag & re-size options, paid clients view and reporting options. The application helps salons to maintain regular communication with clients through targeted marketing campaigns, survey messages, automatic welcome messages and birthday messaging. The tool maintains a client database for better customer relationship management and targeted marketing & loyalty programs.

Neko also helps to manage employees, timesheets, rosters and bonuses in addition to generating reports on clients, employees, inventory, appointments and sales. The software provides automatic updates and data backup as well as secures the data using encryption technologies. Other features offered by Neko include gift card management, email marketing, commissions management, referral program, room/equipment management and multi-location support.

The software helps to streamline all retail transactions including sales, exchanges, refunds and gift vouchers while also taking care of stock accounting and purchase orders. Neko is used by hair salons, beauty salons & day spas and can be accessed over the internet using any browser type.

Neko Overview

Pricing

Starting from
A$20.00/month

Pricing options

Free Trial
Subscription
Value for money

$20 per month per employee
Contact Neko Software for detailed pricing


Neko Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China and 5 others, India, Japan, Germany, Brazil, Mexico
Supported Languages
English

Media

Automated SMS and email reminders are sent to clients to reduce no-shows
Customer details such as colour preferences, birthdays etc. are stored to help deliver customized service
Inventory tracking helps to reduce waste and identify selling trends
Reports can be produced on sales, clients, bookings, inventory and employees
Reports on employee attendance, productivity and performance can be generated
Booking management features
The application can be accessed on any type of device using any browser
Neko video Neko screenshot: Automated SMS and email reminders are sent to clients to reduce no-shows Neko screenshot: Customer details such as colour preferences, birthdays etc. are stored to help deliver customized service Neko screenshot: Inventory tracking helps to reduce waste and identify selling trends Neko screenshot: Reports can be produced on sales, clients, bookings, inventory and employees Neko screenshot: Reports on employee attendance, productivity and performance can be generated Neko screenshot: Booking management features Neko screenshot: The application can be accessed on any type of device using any browser

Neko Reviews

Neko Reviews

Overall rating
4.3
/
5
Excellent
9

Very good
2

Average
2

Poor
0

Terrible
1

Value for Money
4.6
Features
4.4
Ease of Use
4.6
Customer Support
4.4
79% recommended this app
Travis G.

Absolute value for money, easy to operate with fantastic puntual support


Tiriana T.

Neko software review

Good.
Which the basic fee included the reminder to clients.


Jordan C.

good but seems to have a few glitches.

affordable, easy to use


Ka L.

Optional to setup for clients

I know you guys keep improving your software cause this 3 years I can see the difference. But I believe that can be better


Katherine H.

Functional, Great Value for Money

Really great, it’s easy to use and pretty good value for what you get.


Travis G.

Absolute value for money, easy to operate with fantastic puntual support

Used Daily for 6-12 months
Reviewed on 28/06/2018
Review Source: Capterra

Pros

Absolute value for money, easy to operate with fantastic punctual support. Having used many other software systems in the past I highly recommend Neko for value for money

Cons

There is nothing that comes to mind that I don't like about Neko. It meets all my requirements in assisting me run my business.

Response from Neko

Hi Travis, many thanks for your review! We're glad you are happy with Neko. We are always happy to develop new features in consultation with client needs, so make sure you get intouch if you would like to see something new :)

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Tiriana T.
Industry: Health, Wellness & Fitness
Company size: Self Employed

Neko software review

Used Daily for 1+ year
Reviewed on 26/03/2020
Review Source: Capterra

Good.
Which the basic fee included the reminder to clients.

Pros

1. Of recent, the information about Corona Virus and keeping up to date with the worlds changes through the challenges of operating a business.
2. The online help chat with quick turn around response.

Cons

Needing to pay for the "add on's" for things like the reminder emails to clients, or txts to the clients.
I dont use these and do these functions manually to avoid a higher subscription.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Jordan C.
Industry: Health, Wellness & Fitness
Company size: 2-10 Employees

good but seems to have a few glitches.

Used Daily for 1+ year
Reviewed on 18/10/2017
Review Source: Capterra

affordable, easy to use

Pros

easy to use, reports, stock take, ability to link to online bookings, client history, staff rostering

Cons

doesnt notify you when running out of credit therefore stops sending reminder texts to clients with no notification. doesnt alert you if client replies to a text other than Yes or No. for example if a client writes "no sorry" or messages to change an appointment time it does not notify us.
Have had problems trying to move appointments across dates, sometimes doesnt work and you lose the booking or it doubles up. Messages sometimes dont get sent to clients, replies sometimes dont come through at all so you dont know they have tried to confirm the appointment. Not sure if there is a way to put on ipad to give to clients to fill out their client card on first visit - that would be good

Response from Neko

Hi there, Thanks for your review. Text credits are shown on the main dashboard so you can see how many credits you have.

You can also see unread replies from your clients even if they reply "No sorry". You can read previously read messages on the Marketing Menu under Display Messages.

Sending of messages will stop if you don't have any credits, so check your dashboard from time to time. .

You can open the client card of your client on the ipad and Select Client Mode at the top right for your clients to enter their details. Hope that helps!

We are not aware of any issues with the moving of bookings, our support team would love to hear more from you on this as we don't want any bugs creeping their way into the system and we would love to make it easier as well for you.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 6.0/10

Ka L.
Industry: Cosmetics
Company size: 2-10 Employees

Optional to setup for clients

Used Daily for 2+ years
Reviewed on 8/04/2020
Review Source: Capterra

I know you guys keep improving your software cause this 3 years I can see the difference. But I believe that can be better

Pros

If there is a optional to set up what we can see on the schedule. For example, on the schedule screen, when the mouse(arrow) go or right click the scheduled appointment, we can see the basic details, like name, phone number, booking time , services & comment etc. but we cannot see the card number, cause we basically just located the client with card numbers not their name or phone number. So we need to open another page to use there phone number / name and search them out, click in to their profile, and also scroll down to the bottom and check the card number and find their card out.

Cons

Let us choose what we hope to display on the scheduled appointment (the little box when we right click the scheduled appointment) / add display “card number”

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Katherine H.
Industry: Retail
Company size: Self Employed

Functional, Great Value for Money

Used Daily for 1+ year
Reviewed on 30/03/2020
Review Source: Capterra

Really great, it’s easy to use and pretty good value for what you get.

Pros

I love the layout and how easy Neko is to use! It is so customisable if you want it to be or you can use it for basic needs too. It’s easy to store client info and make bookings too. It has different payment options too which enable you to use the software with most payment systems

Cons

Sometimes it could be a little buggy and freeze but they have since seemed to correct this in the last few months I haven’t had an issue.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
8.7/10
Based on 14 user ratings
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Neko Pricing

Neko Pricing

Starting from
A$20.00/month
Free Trial
Subscription
Value for money

$20 per month per employee
Contact Neko Software for detailed pricing

$20 per month per employee
Contact Neko Software for detailed pricing

Value for Money
4.6/5
Based on 14 user ratings
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Neko Features

Neko Features

API
Activity Dashboard
Automatic Notifications
Billing & Invoicing
Customer Database
Customer History
Discount Management
Electronic Payments
Employee Management
Inventory Management
Inventory Tracking
Loyalty Program
Multi-Location
Order Management
Order Processing
POS
Promotions Management
Reporting & Statistics
Sales Reporting
Third Party Integration
Features
4.4/5
Based on 14 user ratings
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Categories

Additional information for Neko

Additional information for Neko

Key features of Neko

  • Appointment management
  • Barcode Scanning
  • Calculate commissions
  • Client history
  • Customer loyalty programs
  • Data import
  • Email marketing
  • Email reminders
  • Employee management
  • Encryption
  • Gift card management
  • Inventory tracking
  • Invoicing
  • Mobile access
  • Multi-location
  • Order inventory
  • Productivity tracking
  • Purchase orders
  • Real time reporting
  • SMS marketing
  • Sales reporting
  • Sales trend analysis

Benefits

• Neko is an online appointment management software that helps salons & spas to track bookings, manage employees, improve customer relations and track sales & revenue.

• The software offers various marketing features such as email marketing, SMS marketing, customer loyalty programs and targeted marketing using customer preferences and purchase history to improve revenues and customer relations.

• The tool generates sales reports, inventory reports, employee records and inventory reports to provide salon owners with real-time information on the productivity and efficiency of their business.

• The product helps to improve customer trust and loyalty by providing features such as walk-in-sales, refunds, product exchanges and gift vouchers.

• Neko offers free access to the salon software for solo operators and has capped its pricing at $69.95 per month irrespective of the number of employees, thus offering an affordable pricing structure.

Neko FAQs

Neko FAQs

Below are some frequently asked questions for Neko.

Q. What type of pricing plans does Neko offer?

Neko offers the following pricing plans:

Starting from: A$20.00/month

Pricing model: Subscription

Free Trial: Available

$20 per month per employee Contact Neko Software for detailed pricing

Q. What are the main features of Neko?

Neko offers the following features:

  • Appointment management
  • Barcode Scanning
  • Calculate commissions
  • Client history
  • Customer loyalty programs
  • Data import
  • Email marketing
  • Email reminders
  • Employee management
  • Encryption
  • Gift card management
  • Inventory tracking
  • Invoicing
  • Mobile access
  • Multi-location
  • Order inventory
  • Productivity tracking
  • Purchase orders
  • Real time reporting
  • SMS marketing
  • Sales reporting
  • Sales trend analysis

Q. Who are the typical users of Neko?

Neko has the following typical customers:

Small Business, Large Enterprises, Freelancers, Mid Size Business

Q. What languages does Neko support?

Neko supports the following languages:

English

Q. What type of pricing plans does Neko offer?

Neko has the following pricing plans:

Subscription

Q. Does Neko support mobile devices?

We do not have any information about what devices Neko supports

Q. What other apps does Neko integrate with?

Neko integrates with the following applications:

Braintree, Mailchimp, Slack, Stripe, Xero

Q. What level of support does Neko offer?

Neko offers the following support options:

Phone Support, Online Support, Video Tutorials, FAQs, Knowledge Base, Forum