bpm'online studio

bpm'online studio

Intelligent low-code and process management platform

5/5 (12 reviews)

bpm'online studio Overview

Bpm’online studio enterprise is the powerful alliance of BPM (business process management) and case management technologies to effectively manage, optimize and monitor business processes while automating time-consuming operations.

Business process management
Bpm’online studio provides advanced tools to manage business processes of any complexity and type: a built-in intuitive process designer allows to easily model your own processes with the help of multiple preconfigured elements to create business processes, or to use out-of-the-box ones that are based on industry best practices. The system also provides a set of powerful tools designed to help users analyze and monitor process execution metrics. Bpm’online’s BPM engine enables users to effectively execute large amounts of processes at once while not affecting the overall system performance.

Case management
The system offers top-notch tools to manage unstructured processes that require more creative approaches. Users can dynamically select the best path and activities to achieve better results thanks to the availability of context-based patterns. No tech knowledge is required to build a new process – bpm’online users can easily add the necessary steps for every stage as well as change a process sequence, moving the stages and steps to fit their needs with simple to use drag-n-drop tools.

System designer
The bpm’online system can be easily customized, which allows users to modify almost every section in accordance with specific business requirements. The Section Wizard enables users to create new and edit existing sections, folders and tabs, and hide unnecessary ones completely or selectively, for example for specific user groups. Because the system has an open configuration, bpm’online provides capabilities to broaden functionality of every app as it uses a reliable HTML5 and AJAX technologies and supports the most common standards and protocols.

Core configuration
Bpm’online studio includes a set of professional tools for contact and account data management, omnichannel communication, management of organizational structure, task management, etc. All the contact and account information, including the history of interactions, is kept in a single database, and the Smart Data scientist tool enriches it through all open sources. The software enables users to manage their tasks, arrange meetings and plan activities with the help of the built-in calendar. Bpm’online offers multiple tools for effective communication with customers as well as streamline collaboration within teams and across departments; users can make calls, send e-mails and collaborate in the messenger and enterprise social network (ESN) right from the system.

Pricing

Starting from
US$25.00
Pricing options
Free Trial
One Time License
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Canada, Europe, Latin America and 3 others, Middle-East and Africa, United Kingdom, United States

Supported Languages

English

bpm'online studio Reviews

Overall rating
5/5
92% positive reviews
8
Excellent
3
Very good
1
Average
0
Poor
0
Terrible
Flavio L.

Happy business Partner/ Happy Customer in the Insurance Industry

Used Daily for 1+ year
Reviewed on 13/09/2018
Review Source: Capterra

Bpm’online functionality is built on a scalable platform for more efficient workflows. As a bpm’online partner, we can now provide our customers with high-end tools so that they can effectively manage all marketing, sales and customer service channels. With the implementation of bpm’online, we reduced technology costs and eliminated expenses associated with unexpected software upgrades and personnel.

Pros

Bpm’online is an easy to use system. We were able to customize and adjust it based on our specific needs and goals for our client. The business process platform is a huge advantage.

Cons

Frankly, it is hard to find anything to complain about the platform. Even though our team faced some minor issues in the initial stages of the implementation, the support team quickly resolved them. Due to system versatility and customizability, almost all business tasks can be solved using the various flexible tools that the software has to offer.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Sam T.

BPM online is a hidden gem

Reviewed on 1/09/2016
Review Source: Capterra

Bpm online is a hidden gem! From when I first discovered bpm'online I have always liked the modern and simple user interface and reporting features. It's great to have found a system that works not only for the users, but also for the management team. They find it much easy to see where the marketing, sales and service teams are and whether they're going to hit their targets. Our sales team are field based so it was important to find a system that was cloud-based so they could update their records whilst out on the road.

Pros

Personally, I love how easy bpm is to customise and to create new business processes this feature has saved me a lot of time and the company a lot of money.
The biggest benefit is that our sales team now actually use our CRM because they use the reporting dashboards to see where they are and to compete with the other sales reps!

Cons

There's not much that I dislike about the system however it would be great to have an app store where you can see what other sites and systems bpm can integrate with without having to contact the company each time.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Ashley H.

Customized to Fit Small Pharmaceutical Company's Needs

Used Daily for 1+ year
Reviewed on 13/09/2018
Review Source: Capterra

bpm'online has allowed us to discover several issues within our organization; those issues are related to follow-up and the sharing of information regarding customers, quotes & sales. These problems have all been fixed by utilizing bpm'online's "Activities" module.

Pros

bpm'online has a plethora of training videos and tools to help users get acquainted with the system. As a small pharmaceutical company, we have grown exponentially simply by using the Sales product from bpm'online. It has been very easy to customize the system to fit our needs.

Cons

I cannot think of one thing that I dislike about this system!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Nadia B.

bpm'online marketing review

Used Daily for 1-5 months
Reviewed on 25/08/2016
Review Source: Capterra

Hi,
I'm using bpm'online marketing to plan lead generation campaigns. It was rather easy to set up online campaign process starting with bulk emails and trigger communications. The templates are simple and a vendor offers quite a few designs. I do like the analytics that can be used for further communications (like we can filter those, who showed the most interest to the content). I can also create the filters according to any criteria that I want to target.

Pros

It's simple, user friendly and provides enough bunch of functions for proper marketing campaign

Cons

When I create templates, I miss the range of design opportunities like I used to have in other email platforms. Some extra skills, like html-coding is needed for the best template.

Response from bpm'online

Hi Nadia,
We appreciate your feedback and would like to ensure that we are working on additional features for the marketing solution, which will improve your user experience.
Meanwhile, you are welcome to check our insights page, where you can download ebook with useful marketing tips: https://www.bpmonline.com/insights

Thank you for being our client.
Bpm¿online team.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

8.0/10
Stefano M.

A fresh approach to CRM

Used Daily for 6-12 months
Reviewed on 5/09/2016
Review Source: Capterra

We've been using Bpm'online for several months and it's a great benefit to our business management processes: it helps tracking our business initiatives since the very beginning in an easy and intuitive way. We had other products before, but eventually all of them were too wearisome to use, specially for routine tasks and standards ops: after a while the account managers perceived CRM as an additional burden instead of a help, and dropped it.

Pros

1. Ease of use
2. Integrated vision of marketing, sales and support
3. Process automation
4. Supportive company

Cons

1. Deep customization requires advanced skills
2. Customer support is rather good, but with a more proactive apprach could be much better
3. Heavy usage may suffer from performance issues

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10

bpm'online studio Pricing

Starting from
US$25.00
Pricing options
Free Trial
One Time License
Subscription
Value for money

$25 per user / month (annual contract required).

Bpm’online offers a number of various editions and pricing, which allows users to select the edition that best fits their business model.

All bpm'online licenses include basic support plan, product maintenance and free updates.

bpm'online studio Features

  • API
  • Activity Tracking
  • Audit Trail
  • Invoice Management
  • Reporting & Statistics
  • Third Party Integration

  • Activity Dashboard
  • Auditing
  • Automatic Notifications
  • Compliance Management
  • Custom Fields
  • Customisable Reporting
  • Data Import/Export
  • Document Storage
  • Inventory Management
  • Inventory Tracking
  • Monitoring
  • Real Time Data
  • Real Time Reporting
  • Workflow Management

Additional information for bpm'online studio

Key features of bpm'online studio

  • 360 Customer View
  • Access rights management
  • Active Directory integration
  • Activity log
  • BPM platform
  • Business process management
  • Business process management engine
  • Business rules
  • Case and request management
  • Case designer
  • Case engine
  • Collaboration tools
  • Contacts and accounts data management
  • Dashboards, Analytics and Reporting
  • Data import
  • Document and contract automation
  • Email-marketing and event management
  • Internal and external communications management
  • Knowledge management
  • Lead management
  • Manage the organizational structure
  • Marketing campaign management
  • Mobile app customization
  • Mobile app for Android, iOS, and Windows Phone
  • Mobile sales
  • Omnichannel communications
  • Online and offline modes
  • Orders and invoices
  • Out-of-the-box processes
  • Porduct management
  • Process designer
  • Process library
  • Process monitoring and analytics
  • Project management
  • Real-time analytics
  • Real-time performance analytics, diagrams & reports
  • Runtime process evolution
  • Sales forecasting
  • Section wizard
  • Security and administration
  • Service catalog
  • Synchronization, integration and import
  • Synchronization, integration and import
  • System designer
  • System designer and unlimited customizations
  • Task management
  • UI customization

Benefits

  • Intelligent tools for business process automation.

  • Powerful alliance of BPM and Case Management technologies.

  • Out-of-the-box solutions for sales, marketing and service.

  • The system is easy to implement, configure and customize thanks to low-coding technologies.

  • Availability of powerful mobile application.

  • Engaging interface with easy-to-use drag-n-drop tools.

  • bpm'online studio FAQs

    Below are some frequently asked questions for bpm'online studio.

    Q. What type of pricing plans does bpm'online studio offer?

    bpm'online studio offers the following pricing plans:

    Starting from: US$25.00

    Pricing model: One Time License, Subscription

    Free Trial: Available

    $25 per user / month (annual contract required).

    Bpm’online offers a number of various editions and pricing, which allows users to select the edition that best fits their business model.

    All bpm'online licenses include basic support plan, product maintenance and free updates.

    Q. What are the main features of bpm'online studio?

    bpm'online studio offers the following features:

    • 360 Customer View
    • Access rights management
    • Active Directory integration
    • Activity log
    • BPM platform
    • Business process management
    • Business process management engine
    • Business rules
    • Case and request management
    • Case designer
    • Case engine
    • Collaboration tools
    • Contacts and accounts data management
    • Dashboards, Analytics and Reporting
    • Data import
    • Document and contract automation
    • Email-marketing and event management
    • Internal and external communications management
    • Knowledge management
    • Lead management
    • Manage the organizational structure
    • Marketing campaign management
    • Mobile app customization
    • Mobile app for Android, iOS, and Windows Phone
    • Mobile sales
    • Omnichannel communications
    • Online and offline modes
    • Orders and invoices
    • Out-of-the-box processes
    • Porduct management
    • Process designer
    • Process library
    • Process monitoring and analytics
    • Project management
    • Real-time analytics
    • Real-time performance analytics, diagrams & reports
    • Runtime process evolution
    • Sales forecasting
    • Section wizard
    • Security and administration
    • Service catalog
    • Synchronization, integration and import
    • Synchronization, integration and import
    • System designer
    • System designer and unlimited customizations
    • Task management
    • UI customization

    Q. Who are the typical users of bpm'online studio?

    bpm'online studio has the following typical customers:

    Large Enterprises, Mid Size Business

    Q. What languages does bpm'online studio support?

    bpm'online studio supports the following languages:

    English

    Q. What type of pricing plans does bpm'online studio offer?

    bpm'online studio has the following pricing plans:

    One Time License, Subscription

    Q. Does bpm'online studio support mobile devices?

    bpm'online studio supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does bpm'online studio integrate with?

    bpm'online studio integrates with the following applications:

    Brandwatch, Facebook, Mailchimp, Mandrill, Microsoft Excel, Microsoft Outlook, Microsoft Word, Pentaho, Tableau, Twitter

    Q. What level of support does bpm'online studio offer?

    bpm'online studio offers the following support options:

    FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials