Name: TimeTap
Rating: 4.52542372881356 (236 reviews)

TimeTap

4.5 (236)

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Online appointment scheduling software for any organization.

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About TimeTap

TimeTap is a feature rich online appointment scheduling software including education, government, healthcare, fitness, nonprofits, small businesses and more. We serve individuals to large organizations. The tool can manage booking for multiple staff and locations.

We cover course registrations to appointment bookings. With our highly customizable tool, you can customize the booking site and control the scheduler flow. Our software is HIPAA and GDPR compliant – giving you a highly secure software that you can trust. Add additional fields to your booking form to get the customer information you need. Our system creates customer profiles for you to access and manage.

TimeTap is ideal for anyone looking for an appointment scheduling tool that is packed with features, including API integration, that can scale to meet your appointment scheduling needs. See why large and small organizations trust TimeTap.

Pricing starting from:

US$28.45/month

Free Version
Free Trial
Subscription

Key benefits of TimeTap

Create a custom booking site that matches your brand. Link to the page or embed on your own site.

Enable clients to book appointments directly by embedding the scheduler directly to their website or social media profile.

Businesses can set up custom client profiles and keep track of important details by securely capturing their documents as a pre-requisite before any appointments are confirmed.

TimeTap sends automatic summary and reminder emails before each scheduled date, as well as automated confirmations and follow-up messages.

Consolidate appointment booking for multiple staff and locations into a single booking site. Allow each staff member to set their schedule and availability.

Capture the client information you need with custom booking form fields.

Enable waitlist feature to notify others when a spot becomes available.

Embed a payment portal onto your scheduler to collect money or fees for classes, registrations, or any event.

Supports all time zones by detecting & adjusting appointment times based on you & your client’s timezone differences.

Our site is secure: HIPAA and GDPR compliant.

Enable automated messaging to remind clients about upcoming appointments or notify them when it's time to schedule an appointment.

Intelligent Travel Time feature books appointments and uses Google Maps to automatically calculate travel time between appointments and adjusts your availability for smart and responsive scheduling.

Filtered scheduling options to choose between multiple locations or staff.

Typical Customers

Freelancers
Small Businesses (2-50)
Mid-size Companies (51-500)
Large enterprises (500 and more)

Deployment

Cloud-based
On-premise

Markets

Algeria, Angola, Argentina, Australia, Bahamas and 64 others

Supported Languages

English, French, German, Portuguese, Spanish

Pricing starting from:

US$28.45/month

Free Version
Free Trial
Subscription

Images

View 11 more

TimeTap Software - Manage Customer Information

TimeTap Software - Enter appointment details

TimeTap Software - View appointment lists

TimeTap Software - Mark appointments as completed

TimeTap Software - See a list of clients

TimeTap Software - Setup recurring appointments

TimeTap Software - 2-way Google Calendar sync

Features

Total features of TimeTap: 144

API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Escalation
Alerts/Notifications
Appointment Management
Appointment Scheduling

Approval Process Control
Approval Workflow
Assessment Management
Attendance Tracking
Automated Scheduling
Availability Management
Bed Management
Before & After Pictures

Billing & Invoicing
Booking Management
Broadcast Messaging
Calendar Management
Calendar Sync
Cancellation Management
Chat/Messaging
Check-in/Check-out

Class Scheduling
Client Database
Client Management
Client Portal
Commenting/Notes
Communication Management
Compliance Management
Compliance Tracking

Confirmation/Reminders
Credit Card Processing
Customer Database
Customer History
Customisable Branding
Customisable Forms
Customisable Reports
Customisable Templates

Customizable Fields
Data Import/Export
Data Synchronisation
Discount Management
Document Management
Document Storage
Document Templates
Drag & Drop

Electronic Payments
Electronic Signature
Email Management
Email Marketing
Email Reminders
Employee Management
Employee Scheduling
Event Calendar

Event Scheduling
Facility Scheduling
Faculty/Staff Management
File Sharing
For Medical Purposes
For Mental/Behavioral Health
Forms Management
Gift Card Management

Group Scheduling
HIPAA Compliant
Historical Reporting
In-Patient Management
Initial Assessments
Insurance Eligibility Verification
Inventory Management
Invoice Management

Loyalty Program
Marketing Automation
Medical Billing
Mobile Access
Mobile Alerts
Monitoring
Multi-Language
Multi-Location

Multi-Physician
Multi-Provider Practice
Multiple Appointment Types
No-Show Tracking
On Call Scheduling
One-to-One Messaging
Online Booking
Online Forms

Online Payments
Online Scheduling
Out-Patient Management
Patient Communications
Patient Engagement Software
Patient Intake
Patient Portal
Patient Questionnaires

Patient Scheduling
Payment Processing
Physician Management
Physician Scheduling
Pre-Appointment Screening
Progress Tracking
Promotions Management
Real Time Data

Real Time Notifications
Real Time Reporting
Real Time Updates
Real-time Scheduling
Records Management
Recurring Appointments
Referral Tracking
Registration Management

Reminders
Reporting & Statistics
Reporting/Analytics
Rescheduling
Resource Scheduling
Revenue Management
Role-Based Permissions
Room Booking

Room Scheduling
SMS Messaging
SSL Security
Sales Reports
Scheduling
Secure Data Storage
Self Service Portal
Single Provider Practice

Surveys & Feedback
Task Management
Task Scheduling
Template Management
Third Party Integrations
Timesheet Management
Transaction History
Treatment Packages

Treatment Planning
Video Conferencing
Virtual Meetings
Virtual Waiting Room
Wait List Management
Web Forms
Website Integration
Workflow Management

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Reviews

Overall rating

4.5 /5

(236)

Value for Money

4.4/5

Features

4.3/5

Ease of Use

4.3/5

Customer Support

4.6/5

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Showing 5 reviews of 236 Read all reviews

Showing 5 reviews of 236

Chari

Overall rating

Industry: Facilities Services
Company size: 11–50 Employees
Used Daily for 6-12 months
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 8.0 /10

Wonderful

Reviewed on 5/12/2018

This has saved so much time automating everything. Once you have figured out how to work everything...

This has saved so much time automating everything. Once you have figured out how to work everything it is quick to put the information in that you need for each appointment.

Pros

Customer service is amazing. There are some days where it may take a bit for them to respond, but they always have detailed answers and will let you know if they are working on a feature you asked about or may suggest it to their programmers to work on. They have very detailed help documents.

Cons

It takes a little bit to navigate around and figure out how to use everything.

Response from Lumaverse Technologies

Hi Chari,

Thank you for leaving us this great review! We definitely understand that there is a bit of a learning curve to using the software, but I'm glad that you were able to use our support team as a resource to get up and running! It's also so great to hear that TimeTap has been able to save you time through automations! Music to our ears!

Thanks again,
Lucy

Weisenberg

Overall rating

Industry: Education Management
Company size: 11–50 Employees
Used Daily for 2+ years
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 10.0 /10

Great for scheduling appointments!

Reviewed on 18/03/2019

We use Time Tap for our international students to make appointments at our Center. It has been a...

We use Time Tap for our international students to make appointments at our Center. It has been a successful addition to our program and our student's success.

Pros

For our purposes of allowing students to make tutoring appointments, Time Tap has been invaluable. Our students can make appointments any time of day, so the convenience for them has made our service more accesible and utilized. Also, the cost for us is minimal compared to how much it has helped our students accomplish their goal of learning English faster than without it, and compared to other similar products that are structured specifically for a tutoring center.

Cons

The only con I would say for us is that the basic level of use only allows 10 users at a time. As a university, we are limited tohow much we can spend on an outside appointment program, so we make due with the basic level.

Response from Lumaverse Technologies

Hi Wendy,

We really appreciate you taking the time to leave us a review on here! It's awesome to hear that TimeTap's been helpful with making your tutoring appointments at a good value!

Please let us know if there's anything we can do to help,
Lucy

Ashley

Overall rating

Industry: Consumer Services
Company size: Self Employed
Used Daily for 1-5 months
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 3.0 /10

The idea is there

Reviewed on 24/05/2019

I had high hopes but overall inconsistent and not reliable. Issues addressed were never corrected....

I had high hopes but overall inconsistent and not reliable. Issues addressed were never corrected. I was happy to find a program that allowed customers to book at multiple locations but unfortunately it was not worth it.

Pros

The multiple location feature worked well. Once you have the system set up it is organized and accessible. I was able to embed the link to my web page which made it easy for my clients to access. Syncs well with google calendar. (sometimes slow, inconsistent)
Square compatible

Cons

Inconsistent. Unfortunately I have more cons than pros.
Setting up the programming was confusing. There is a guide to help you through, but I found myself clicking all around to find what I was looking for. Once I learned the system it was easier to use.
My next issue is the deposit feature. Numerous appointments were canceled due to the customer unable to pay their deposit. Some customers paid over deposit amount due $$$ due to poor loading or page errors.
The mobile feature needs tons of attention. Only able to use back office functions on desktop. Very frustrating while on the job.

Response from Lumaverse Technologies

Hi Ashley,

I'm sorry to hear about your experience with TimeTap. We'd love to offer you a one on one onboarding or support call to better establish and set up your account for success. Please email us at [email protected] or book with us at https://www.timetap.com/online-support-call.html

Thanks,
Lucy

Tony

Overall rating

Industry: Staffing & Recruiting
Company size: 2–10 Employees
Used Daily for 6-12 months
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 8.0 /10

Overall GREAT, ease of use . . . not so much.

Reviewed on 28/09/2018

I used TimeTrade in the past and close my account because their customer service was minimal to...

I used TimeTrade in the past and close my account because their customer service was minimal to non-existent. I've had to ask for help with TimeTap several times and have been very satisfied with the response and support.

To date, I'm very happy with the software and (more importantly) the service I've received.

Pros

TimeTap allows me to automate my scheduling process. My customers (candidates) can easily schedule a time that is convenient for them and all I have to do is send a link. Easy Peasy!

Cons

If you're NOT a code writer, setting up is a pain in the arse. I don't know how to make it easier, that's why I'm NOT a software developer.

Response from Lumaverse Technologies

Hi Tony, thanks for taking the time to leave us a review. Please feel free to reach out to us at support@timetap.com if you have any other questions about your account.

Hayley

Overall rating

Industry: Professional Training & Coaching
Company size: 2–10 Employees
Used Daily for 6-12 months
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support
Likelihood to recommend 10.0 /10

Great service

Reviewed on 9/10/2018

Scheduling is infinitely more effective and efficient saving me many back-and-forth emails.

Pros

Ease of use and sharing with clients. My clients are able to click the link and have the freedom to choose what works best for both of us.

Cons

Some customizable features are difficult to find or don't yet exist. However, the people at TimeTap are very responsive to changes and requests.

Response from Lumaverse Technologies

Hi Hayley,

Thank you for taking the time to leave us this review! We're glad to hear that TimeTap has made scheduling more effective and efficient for your business. That's music to our ears! Please let us know if there is ever anything we can do to help!
Lucy

Showing 5 reviews of 236 Read all reviews

TimeTap FAQs

Below are some frequently asked questions for TimeTap.

Q. What type of pricing plans does TimeTap offer?

TimeTap offers the following pricing plans:

Starting from: US$28.45/month
Pricing model: Subscription
Free Trial: Available

PROFESSIONAL: (Solo) 1 Staff + 1 Location, $24.95/mo (monthly) or $22.45/mo (annual) (Team) 5 Staff + 5 Locations, $39.95/mo (monthly) or $35.95/mo (annual) BUSINESS: (Solo) 1 Staff + 1 Location, $44.95/mo (monthly) or $40.45/mo (annual) (Team) 5 Staff + 5 Locations, $74.95/mo (monthly) or $67.45/mo (annual) Enterprise plans are also available and tailored to your needs.

Q. Who are the typical users of TimeTap?

TimeTap has the following typical customers:

11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

Q. What languages does TimeTap support?

TimeTap supports the following languages:

English, French, German, Portuguese, Spanish

Q. Does TimeTap support mobile devices?

TimeTap supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Q. What other apps does TimeTap integrate with?

TimeTap integrates with the following applications:

Google Calendar, Microsoft 365 License Optimization, Microsoft Outlook, PayPal, SalesforceIQ, Stripe, iCalendar

Q. What level of support does TimeTap offer?

TimeTap offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat

Related categories

See all software categories found for TimeTap.