TimeTap Overview

What is TimeTap?

TimeTap is an online appointment scheduling software for small to medium sized businesses, as well as independent professionals, that have large appointment offerings and bookings on a monthly basis. The solution is versatile for use in almost any industry, helping to eliminate missed calls and no-shows by allowing customers to book and manage their own appointments online.

Appointment-based businesses can turn to a client-focused approach by taking appointments using TimeTap’s fluid calendars and lists that help users navigate and manage time. Both staff and clients can automate their scheduling and booking. Businesses can schedule an unlimited number of appointments per month and create custom client fields to get the necessary information for the booking.

Flexible calendars enable users to tweak their schedules to a personalized view. Lists help categorize appointments as completed, cancelled, or no show. Automated emails confirm, remind, and follow-up with clients on appointments, and include delivery preference settings. TimeTap includes waitlisting options, multiple staff calendars, and personal staff bookings for directing dedicated clients.

Businesses can copy and paste a custom code to embed a scheduler on their website or on social media profile. TimeTap’s mobile app enables users to schedule client appointments, check daily availability, and more, anytime, anywhere. TimeTap helps make sure clients are qualified for the appointment by asking screening questions, and securely uploads client files and documents to the cloud.

TimeTap Overview

Pricing

Starting from
US$19.95/month

Pricing options

Free Trial
Free
Subscription
Value for money

STARTER:

1 Staff + 1 Location, Free

PROFESSIONAL:

1 Staff + 1 Location, $19.95/mo
5 Staff + 5 Locations, $29.95/mo

BUSINESS:

1 Staff + 1 Location, $39.95/mo
5 Staff + 5 Locations, $59.95/mo

Non-profit discounts available.


TimeTap Features

Devices
Business size
S M L
Markets
United States
Supported Languages
English

Media

Visualize schedules
View appointment lists
See a list of clients
Take bookings online
Manage settings
Enter appointment details
Mark appointments as completed
Create client profiles with custom fields
Setup recurring appointments
Adjust availability
TimeTap video TimeTap screenshot: Visualize schedules TimeTap screenshot: View appointment lists TimeTap screenshot: See a list of clients TimeTap screenshot: Take bookings online TimeTap screenshot: Manage settings TimeTap screenshot: Enter appointment details TimeTap screenshot: Mark appointments as completed TimeTap screenshot: Create client profiles with custom fields TimeTap screenshot: Setup recurring appointments TimeTap screenshot: Adjust availability

TimeTap Reviews

TimeTap Reviews

Overall rating
4.5
/
5
Excellent
127

Very good
53

Average
18

Poor
2

Terrible
1

Value for Money
4.4
Features
4.3
Ease of Use
4.3
Customer Support
4.6
90% recommended this app
Jennifer N.

A+ software that's infinitely customizable with top-notch support from an ethical, big-hearted...

Because of this software, we are able to execute the vision of our social enterprise to fight the opioid crisis without the prohibitively costly overhead associated with having human schedulers & administrators. We would have had to raise a much higher fundraising target in order to be able to run operations if it weren't for the flexibility and ease of use we found in TimeTap.


Kathy C.

Just what I needed, and more than I hoped


Mike D.

Bike fitting appointment challenges

I don't feel having customers schedule a time to have a very personal service like Bike Fitting works with this application. Getting your bike tuned up makes more sense. Imagine trying to schedule a doctor appointment with a sore arm. Without some questions it could be a pulled muscle or bruise... or a heart attack. This assumes the customer knows what service will suit their needs. Often the customer chooses the least expensive option.


Joel Q.

Time Tap has streamlined scheduling client calls. I set my availability, they choose what works

I am more productive using Time Tap. I set the times I am available; the types of interactions clients may choose from and then give them control of when they set up our sessions.
This frees me to work on other projects, knowing that my clients have a clean, professional looking way to schedule time with me.


Chari C.

Wonderful

This has saved so much time automating everything. Once you have figured out how to work everything it is quick to put the information in that you need for each appointment.


Jennifer N.
Industry: Mental Health Care

A+ software that's infinitely customizable with top-notch support from an ethical, big-hearted team.

Used Daily for 1-5 months
Reviewed on 19/04/2018
Review Source: Capterra

Because of this software, we are able to execute the vision of our social enterprise to fight the opioid crisis without the prohibitively costly overhead associated with having human schedulers & administrators. We would have had to raise a much higher fundraising target in order to be able to run operations if it weren't for the flexibility and ease of use we found in TimeTap.

Pros

As a non-profit that provides free, longterm support to those healing from opioid addiction, we had very specific time management needs for our volunteer "Listeners" to schedule meetings with people healing from an addiction crisis. Listeners will be meeting with program participants in public locations like libraries and coffee-shops in multiple cities, and each volunteer has to set and manage their own availability. It was also important to us to be able to craft the public-facing messaging in a way that was both clear and non-shaming, and that software that was built for staff-client relationships didn't make our program participants feel like patients in the medical system. We thought this would be an impossible task, but TimeTap not only figured it out, they made it feel easy. I am still amazed by how quickly and effectively they helped us integrate our needs into an effective, working service. The software has been built in such a way that every facet of interactions between users in your scheduling system can be customized and optimized. There were a number of functionalities I didn't anticipate needing, and aspects of the work process I didn't think about customizing until we actually saw it in action. TimeTap support was there every step of the way to help us figure out how to tweak, adjust and clarify.

Cons

The only downside I've experienced (as a non-technical person) with this software is that it can be hard to understand the logic of different settings and where specific gears are located on the back-end. I think, however, that this is just a necessary symptom of highly customizable software. TimeTap manages this incredibly well, in my opinion, by having an incredibly rich (and search sensitive) library of user documentation -- including screen-capture videos that show you step-by-step how to find what you're looking for. Their support team is also very responsive and friendly and I've never had trouble getting in touch with them on short notice for both quick and complicated questions.

Response from TimeTap

Thanks so much, Jennifer, for the kind and thoughtful review! It's been a pleasure helping you and the SeekHealing team -- you all are making a big difference in the world!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Kathy C.

Just what I needed, and more than I hoped

Used Daily for 2+ years
Reviewed on 30/01/2018
Review Source: Capterra

Pros

I love that it seems to understand and anticipate all the functionality I need (before I knew I needed it!). And that can be more and more complex as I offer a wider range of products, services and programs. It's a powerful program yet not so complex that we need deep expertise in programming to design the communications, notifications and interface the way we want. And the customer support I've received from my onboarding supporter Cust support rep has been truly fantastic! So quick, thorough and clear. That type of excellent support and follow-up speaks volumes to me about this program.

Cons

I'd say that due to how robust this program is, it's critical to get onboarding help when you're first starting out with it, and not try to accomplish all your essential tasks without that added support.

Response from TimeTap

Kathy,
Thank you so much for the kind words! Glad to hear you feel well-supported while you navigate all of TimeTap¿s tools to make your business run smoothly. As always, we¿re here if you need us and do appreciate the feedback, truly shows we¿re going in the right direction.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Mike D.
Industry: Retail
Company size: 11-50 Employees

Bike fitting appointment challenges

Used Daily for 1-5 months
Reviewed on 9/10/2018
Review Source: Capterra

I don't feel having customers schedule a time to have a very personal service like Bike Fitting works with this application. Getting your bike tuned up makes more sense. Imagine trying to schedule a doctor appointment with a sore arm. Without some questions it could be a pulled muscle or bruise... or a heart attack. This assumes the customer knows what service will suit their needs. Often the customer chooses the least expensive option.

Pros

sync's with Google accounts. Able to see multiple days/weeks quickly. Nice customer data base if we enter it. Customer entry is not so consistent. Really think it could work well for our education programs as well as service if we put a larger chunk of time allotted on our part (assume the bike is in worse shape than customer thinks it is!)

Cons

Customer problems setting up appointments- not consistently letting a customer know they have NOT REGISTERED fully, also same situation sometimes sends the fitter an email, sometimes blocks off the time even though not registered properly. Setting up fitter availability is too complicated- needs to be a calendar that is not open until the fitter goes on a calendar and opens up times- our schedules are not consistent due to staffing and outside commitments. Customers need to have a way to leave the fitter a note about questions or to have the fitter call to talk more about options (ie- I currently do not have a bike, but want to get more info to choose the most appropriate sized bike.) Does not tell customer what to bring to fitting. Not easy to follow up with customer without doing some digging on the timetap website to change an appointment, especially if customer puts in wrong phone number, no email, wrong address etc.

Response from TimeTap

Hi Mike,

So sorry to read about the issues you experienced here trying to get TimeTap set up for Freewheel. We did just release some updates to how fitters can add their availability this past weekend which may change/improve some of the issues you were explaining here. I'd love to show these to you if there is a time in the coming weeks we can get on the phone together. You can book a support call with me at https://www.timetap.com/online-support-call.html and we can look at some of these items. I know one of the big requests we've gotten from businesses like yours is to allow add ons to appointments which is something we are working on for 2019. We can discuss some of the enhancements you might like as well on the support call.

Thanks,
Lucy

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 3.0/10

Joel Q.

Time Tap has streamlined scheduling client calls. I set my availability, they choose what works

Used Daily for 1+ year
Reviewed on 31/05/2018
Review Source: Capterra

I am more productive using Time Tap. I set the times I am available; the types of interactions clients may choose from and then give them control of when they set up our sessions.
This frees me to work on other projects, knowing that my clients have a clean, professional looking way to schedule time with me.

Pros

Being able to copy and paste my personalized Time Tap Link into emails, helps my clients schedule meetings. This saves all the back and forth emails, "does this time work?" Time Tap is much more productive.
I have embedded the Time Tap scheduler on my website and on specific landing pages. What a great tool to convert visitors into clients. They can take action and be in control of their schedule. I get to speak with potential clients in a planned way, allowing me to be more productive.

Cons

It took me a while to learn how to navigate the different screens. I have a system in place now that works well for me, but I am not sure it is the most efficient way to use the software.

Response from TimeTap

Thank you Joel for your feedback. We're pleased to learn the system has been working so smoothly for you.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Chari C.
Industry: Facilities Services
Company size: 11-50 Employees

Wonderful

Used Daily for 6-12 months
Reviewed on 5/12/2018
Review Source: Capterra

This has saved so much time automating everything. Once you have figured out how to work everything it is quick to put the information in that you need for each appointment.

Pros

Customer service is amazing. There are some days where it may take a bit for them to respond, but they always have detailed answers and will let you know if they are working on a feature you asked about or may suggest it to their programmers to work on. They have very detailed help documents.

Cons

It takes a little bit to navigate around and figure out how to use everything.

Response from TimeTap

Hi Chari,

Thank you for leaving us this great review! We definitely understand that there is a bit of a learning curve to using the software, but I'm glad that you were able to use our support team as a resource to get up and running! It's also so great to hear that TimeTap has been able to save you time through automations! Music to our ears!

Thanks again,
Lucy

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

User recommendation
8.4/10
Based on 201 user ratings
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TimeTap Pricing

TimeTap Pricing

Starting from
US$19.95/month
Free Trial
Free
Subscription
Value for money

STARTER:

1 Staff + 1 Location, Free

PROFESSIONAL:

1 Staff + 1 Location, $19.95/mo
5 Staff + 5 Locations, $29.95/mo

BUSINESS:

1 Staff + 1 Location, $39.95/mo
5 Staff + 5 Locations, $59.95/mo

Non-profit discounts available.

STARTER:

1 Staff + 1 Location, Free

PROFESSIONAL:

1 Staff + 1 Location, $19.95/mo
5 Staff + 5 Locations, $29.95/mo

BUSINESS:

1 Staff + 1 Location, $39.95/mo
5 Staff + 5 Locations, $59.95/mo

Non-profit discounts available.

Value for Money
4.4/5
Based on 201 user ratings
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TimeTap Features

TimeTap Features

API
Activity Dashboard
Activity Tracking
Automatic Notifications
CRM Integration
Calendar Management
Contact Management
Custom Fields
Customer Database
Customisable Branding
Customisable Reporting
Customisable Templates
Data Import/Export
Electronic Payments
Email Integration
Reminders
Reporting & Statistics
Social Media Integration
Surveys & Feedback
Third Party Integration
Features
4.3/5
Based on 201 user ratings
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Categories

Additional information for TimeTap

Additional information for TimeTap

Key features of TimeTap

  • 2-Way Google Calendar sync
  • 24/7 online booking
  • Accept payments
  • Automated appointment waitists
  • Class scheduling
  • Client management
  • Custom pre-booking forms
  • Customizable booking forms
  • Customizable emails
  • Customizable reports
  • Dedicated text number
  • Email & text notifications
  • Exportable list views
  • File uploads
  • Flexible availability
  • Meeting room booking
  • Multiple locations
  • Multiple staff calendars
  • Multiple tme zone support
  • Online scheduling
  • Payment processing
  • Private service schedulers
  • Recurring appointments
  • Reminders
  • Reservations
  • Scheduler embed codes
  • Security
  • Unlimited appointments
  • Unlimited classes
  • Unlimited clients
  • Vanity URLs
  • Zip code filter
  • iOS & Android apps

Benefits

  • TimeTap enables bookings for 1-on-1 meetings, as well as class or group sessions with instant reports on attendance rates.

  • With TimeTap, organizations can enable clients to book appointments directly by embedding the scheduler directly to their website or social media profile.

  • Businesses can set up custom client profiles and keep track of important details by securely capturing their documents as a pre-requisite before any appointments are confirmed.

  • TimeTap sends automatic summary and reminder emails before each scheduled date, as well as automated confirmations and follow-up messages.

  • 2-way Google Calendar sync runs automatically so schedules can be updated from Google, and be seen in TimeTap right away.

  • TimeTap FAQs

    TimeTap FAQs

    Below are some frequently asked questions for TimeTap.

    Q. What type of pricing plans does TimeTap offer?

    TimeTap offers the following pricing plans:

    Starting from: US$19.95/month

    Pricing model: Free, Subscription

    Free Trial: Available

    STARTER: 1 Staff + 1 Location, Free PROFESSIONAL: 1 Staff + 1 Location, $19.95/mo 5 Staff + 5 Locations, $29.95/mo BUSINESS: 1 Staff + 1 Location, $39.95/mo 5 Staff + 5 Locations, $59.95/mo Non-profit discounts available.

    Q. What are the main features of TimeTap?

    TimeTap offers the following features:

    • 2-Way Google Calendar sync
    • 24/7 online booking
    • Accept payments
    • Automated appointment waitists
    • Class scheduling
    • Client management
    • Custom pre-booking forms
    • Customizable booking forms
    • Customizable emails
    • Customizable reports
    • Dedicated text number
    • Email & text notifications
    • Exportable list views
    • File uploads
    • Flexible availability
    • Meeting room booking
    • Multiple locations
    • Multiple staff calendars
    • Multiple tme zone support
    • Online scheduling
    • Payment processing
    • Private service schedulers
    • Recurring appointments
    • Reminders
    • Reservations
    • Scheduler embed codes
    • Security
    • Unlimited appointments
    • Unlimited classes
    • Unlimited clients
    • Vanity URLs
    • Zip code filter
    • iOS & Android apps

    Q. Who are the typical users of TimeTap?

    TimeTap has the following typical customers:

    Small Business, Mid Size Business

    Q. What languages does TimeTap support?

    TimeTap supports the following languages:

    English

    Q. What type of pricing plans does TimeTap offer?

    TimeTap has the following pricing plans:

    Free, Subscription

    Q. Does TimeTap support mobile devices?

    TimeTap supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does TimeTap integrate with?

    TimeTap integrates with the following applications:

    Google Calendar

    Q. What level of support does TimeTap offer?

    TimeTap offers the following support options:

    Online Support, Phone Support, FAQs