--- description: Learn how Ytel can help your business. GetApp provides users in New Zealand with the most detailed information on software reviews, prices and features. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Ytel Reviews, Pricing & Ratings | GetApp NZ 2026 --- Breadcrumb: [Home](/) > [Call Centre Software](/directory/275/call-center/software) > [Ytel](/software/104729/x5-cloud-contact-center) # Ytel Canonical: https://www.getapp.co.nz/software/104729/x5-cloud-contact-center Page: 1 / 2\ Next: [Next page](https://www.getapp.co.nz/software/104729/x5-cloud-contact-center?page=2) > Great for lead gen and companies with advanced outbound calling and texting needs. TCPA, FCC, and CRTC compliant when used correctly. > > Verdict: Rated **3.9/5** by 26 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Ytel • Depending on the business model of the customer, Ytel Contact Center is tailored to meet the requirements of multi-location as well as traditional contact centers. • Ytel Cloud Contact Center provides real time agent performance and call statistic reports. • The solution analyzes a contact center’s performance and guides managers on the best ways to improve KPIs. • Automatic call distribution (ACD), dynamic queueing and skill based call routing are some of X5 Cloud Contact Center's key features. • Ytel Contact Center's advanced speech-to-text technology enables the efficient transcription and upload of audio and video files. • A built-in and fully integrated Velocity Payment System enables agents to process payments, search transactions, create and manage customer profiles, and more. • The solution requires only basic equipment for agents (internet connection, headset and computer). • Automatically leave a voicemail, email, or text message when people don't answer. Plus CRM integrations and rapid deployment help get you up and running in weeks, not months or years. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **3.9/5** | 26 Reviews | | Ease of Use | 3.8/5 | Based on overall reviews | | Customer Support | 3.7/5 | Based on overall reviews | | Value for Money | 3.4/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 60% | (6/10 Likelihood to recommend) | ## About the vendor - **Company**: Ytel - **Location**: Foothill Ranch, US - **Founded**: 2012 ## Commercial Context - **Starting Price**: US$100.00 - **Pricing model**: Per Feature (Free Trial) - **Pricing Details**: $99/Seat w/ Free Inbound. Add on AI agents and SMS. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - API - Access Controls/Permissions - Alerts/Escalation - Answering Machine Detection - Archiving & Retention - Auto-Dialer - Automatic Call Distribution - Blended Call Centre - CRM - Calendar Management - Call Centre Management - Call Disposition - Call Duration - Call List Management - Call Logging - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scheduling ## Integrations (8 total) - HubSpot Marketing Hub - Keap - Salesforce Marketing Cloud - SugarCRM - Velocify - Zapier - Zendesk Sell - Zendesk Suite ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Call Centre Software](https://www.getapp.co.nz/directory/275/call-center/software) ## Related Categories - [Call Centre Software](https://www.getapp.co.nz/directory/275/call-center/software) - [Contact Centre Software](https://www.getapp.co.nz/directory/593/contact-center/software) - [Predictive Dialer Software](https://www.getapp.co.nz/directory/849/predictive-dialer/software) - [IVR Software](https://www.getapp.co.nz/directory/289/ivr/software) - [Call Recording Software](https://www.getapp.co.nz/directory/935/call-recording/software) ## Alternatives 1. [Ringover](https://www.getapp.co.nz/software/117547/ringover) — 4.7/5 (858 reviews) 2. [Convoso](https://www.getapp.co.nz/software/8280/cloud-predictive-dialer) — 4.5/5 (386 reviews) 3. [DialedIn CCaaS](https://www.getapp.co.nz/software/104279/chasedata) — 4.8/5 (314 reviews) 4. [Readymode](https://www.getapp.co.nz/software/107701/xencall) — 4.6/5 (136 reviews) 5. [LiveAgent](https://www.getapp.co.nz/software/91301/liveagent) — 4.7/5 (1753 reviews) ## Reviews ### "An excellent program that scales up well with our company, increasing calls and efficiency." — 5.0/5 > **Verified Reviewer** | *6 May 2018* > > **Pros**: This has been an excellent experience, with a UI that's easy to use and full of features. Reports are powerful and our outbound calls have become nearly effortless. > > **Cons**: There are no major cons with the software that we've experienced, so we're extremely satisfied. We experience minor delays when hanging up with callers but the delay is so minimal we never notice. Otherwise, all network interations are immediate. ----- ### "Ytel: Efficient Dialer" — 4.0/5 > **Jessy** | *25 July 2019* | Real Estate | Recommendation rating: 8.0/10 > > **Pros**: Ytel is a good system to use when quality is not what matters. If you´re looking to call more contacts rather than have quality calls, this is the best dialer system to use i guess\! Speedy dials\! saves time\! > > **Cons**: There are a few negatives to the Ytel system,for example, calls are not automatically recorded. And there is a big pause time between calls\! > > Ytel is a good Dialer system to use for beginner call centers. Not much features but gets the job done\! ----- ### "Simple on the Front End and Difficult on the Back End" — 2.0/5 > **Verified Reviewer** | *20 December 2018* | Telecommunications | Recommendation rating: 2.0/10 > > **Pros**: The interface at the agent level is very simple to navigate and is easy to use and understand with very little training. > > **Cons**: Getting any reporting is difficult. Nothing can be customized to meet the basic reporting needs. Tech support also isn't entirely helpful. ----- ### "Reasonably good." — 5.0/5 > **Eduardo** | *8 November 2024* | Insurance | Recommendation rating: 8.0/10 > > **Pros**: Ease of use, the interface is quite friendly and intuitive. > > **Cons**: There can be quite a bit of bugs and glitches depending on your connection. > > Satisfactory, definitely works perfectly most of the time. ----- ### "Tried Many Call Center Solutions, None of them come CLOSE to Ytel\!" — 5.0/5 > **Ryan** | *3 June 2016* | Primary/Secondary Education | Recommendation rating: 10.0/10 > > **Pros**: First of all, there are plenty of call center dialers out there. If you're reading this, I'm sure you're very aware of the ones that exist out there. I have personally tried them all and finally found one that I can actually rely on\! When you need support or have an issue (very rare), they have an actual qualified support team IN the US\! I got so tired of calling other companies support that had no idea how to use the system beside the very basic level items. Ytel support is definitely up there with their best features. To go along with it, the user interface for the agent is second to none. It makes it so much easier to train the agents and they love the look and feel of it. Most agents come from a non-technical background so ytel has made that process simple for the agents. More so than that, even the simplest admin can set up and run any campaign very easily. There is no need to have an expert set up campaigns because its just so simple\! Ytel is also always increasing their product line and helping companies vertically integrate. They integrate with companies that do what they do best and offer solutions to call centers to help them run their center better. For example, I know first hand that they are working on an integration with a company called Call Criteria to easily integrate a third party quality assurance solution into their system\! Seriously, it does not get any easier\!\! > > **Cons**: I know that they're working on this but it wouldn't be an honest review without at least being honest. The one item that is lacking for a very advanced user like myself is their reporting. Even though they are open and actually customized a report for us that we were able to use, it didn't come out of the box like some other system. Regardless, they were able to create a fully customized solution for us in no time and it worked out great\! ----- Page: 1 / 2\ Next: [Next page](https://www.getapp.co.nz/software/104729/x5-cloud-contact-center?page=2) ## Links - [View on GetApp](https://www.getapp.co.nz/software/104729/x5-cloud-contact-center) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | ----- ## Structured Data