MasterControl

MasterControl

Enterprise Quality Management

4.6/5 (32 reviews)

MasterControl Overview

MasterControl is an electronic quality management system (eQMS) that enables life science companies to eliminate paper-based quality processes, and observe regulatory standards. With MasterControl, organizations can improve on compliance with FDA regulations and ISO quality standards, while increasing manufacturing efficiency and product quality.

The web-based solution helps organizations automate GxP processes, and link each stage in a product's development lifecycle with every department. Automated routing and escalation help ensure quick responses to inputs from departments such as engineering, regulatory, manufacturing, QA, sales and marketing.

MasterControl's eQMS helps automate and streamline document, change, and training control, as well as corrective/preventive action (CAPA), audits, customer complaints, and other quality and business processes. The solution helps users with automating task assignment, scheduling, tracking, escalation, follow-up and more.

Training management features include assignment automation and tasks monitoring, as well as the sequencing of training courses. MasterControl’s nonconformance features help identify, evaluate, review and handle nonconforming materials. Quality audit management helps track basic audit information and findings, and automates the scheduling of recurring audit-related activities. Users can streamline the complaint-handling process using a multi-page form that customers can access from virtually anywhere.

Pricing

Starting from
US$1,000.00/month
Pricing options
Free Trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

Asia, Australia, Canada, China, Germany and 3 others, Japan, United Kingdom, United States

Supported Languages

English

MasterControl Reviews

Overall rating
4.6/5
94% positive reviews
22
Excellent
8
Very good
2
Average
0
Poor
0
Terrible
Brittany B.

Initial Site to Multiple Sites

Used Daily for 2+ years
Reviewed on 20/06/2019
Review Source: Capterra

I've been a MasterControl System Administrator for two different types of companies now. Both companies started using MasterControl at one site and have/are spreading the usage of this software to their international locations. The process to deploy to other locations is very controlled and Administration has plenty of options in regards to how much data can be made available between the two.
Overall, great solution to the answer many of the needs of a company in today's regulated industries.

Pros

MasterControl bridges many of the critical functions of a regulated industry. The ability to have documents/training/audit/event forms/projects and more interacting directly is a huge advantage. All of these processes are required anyway, why waste resources on individual manual systems or separated software systems? MasterControl brings all of the benefits of a non-manual process with additional bonuses due to the inter-connectivity.

Cons

The pricing is quite steep - especially in regards to licensing it's always a significant business decision to invest in more.
The upgrade/enhancement process is actually designed well with the exception of retroactive updates. Many new/requested features are implemented in newer versions but upgrading is also a significant business decision.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

9.0/10
Rachael B.

Easy to use and MasterCOntrol have an excellent support service

Used Daily for 1+ year
Reviewed on 10/10/2018
Review Source: Capterra

Our overall experience with MasterControl has been excellent, from the start of the project through to now. When we looked for a new QMS, MasterControl stood out from the other vendors we contacted. We have now streamlined our Complaints and CAPA process and have one central database instead of the multiple systems/databases that we had. We are now looking to implement Documents and Training... so the MasterControl adventure continues!

Pros

As a System Administrator of MasterControl, I really like how easy the system is to use and how our quality documents can be maintained in one central system instead of the multiple systems we had previously been using. The service offered by MasterControl has been excellent and we have worked with some amazing people during the configuration of the system. We also rate the Customer Support team as they are quick to respond to your issue and offer solutions quickly.

Cons

Currently the J-Reporting as we aren't finding it as simple to use as we expected. It's a very powerful tool to use but we've need a lot of support from MasterControl to develop our company-specific reports.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Kristin J.

A great company with an even better product.

Used Daily for 2+ years
Reviewed on 4/02/2019
Review Source: Capterra

Pros

There are so many different options you can choose to utilize to whatever best fits your company's needs. It's also great, because the different products can "communicate" with one another to pull information from one area to another. It saves our company so much time. Not to mention every time we have implemented a new product, it has been such a great experience. I know sometimes it can be stressful, but MC does such a great job at making the process as easy as possible. I truly can't say enough great things about the software of the company.

Cons

This isn't necessarily a software issue, we are hopefully upgrading to the cloud and we will have the new reporting system that we don't have now.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Yasmine D.

Cusotmize Customize Customize!

Used Daily for 2+ years
Reviewed on 4/02/2019
Review Source: Capterra

MasterControl has enabled our business to automate processes and capture electronic training and document approvals saving time and money and empowering end users to take control over their documents and processes.

Pros

I have been using MasterControl since 2004 and love the customization options available to me and my end users. You can customize just about anything in the system and make it your own. As a system administrator, its my job to deliver a product to my end users that is easy to use and that meets all of their needs and MasterControl gives me that ability.

Cons

MasterControl works best in Internet Explorer and has hiccups in other browsers, which tends to cause some confusion with end users.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10
Alecia O.

MasterControl Fan

Used Daily for 6-12 months
Reviewed on 2/04/2019
Review Source: Capterra

Overall, implementing MasterControl has increased what we can do as a company. We've freed up time and resources to focus on business matters as opposed to the housekeeping tasks that take up so much of everyone's time. MasterControl is constantly working on improvements and that give our company great confidence that this will be a long lasting relationship.

Pros

MasterControl has brought many improvements to our company including transparency and efficiency, two things that are near impossible with a paper system. We continuously find benefits and ways improve our use of the system and look forward to implementing more modules.

Cons

As a reporting nerd, I would like some more freedom / options with reports. I understand that large, involved reports can slow down processes for everyone on the cloud, but it would still be nice to have some more freedom or even a way to do reporting outside of the system.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend

10.0/10

MasterControl Pricing

Starting from
US$1,000.00/month
Pricing options
Free Trial
Subscription
Value for money

Contact MasterControl for detailed pricing information.

MasterControl Features

  • Activity Tracking
  • Auditing
  • Compliance Management
  • Customizable Reporting
  • Data Import/Export
  • Real Time Data
  • Real Time Reporting
  • Reporting & Statistics

  • API
  • Activity Dashboard
  • Audit Trail
  • Automatic Notifications
  • Custom Fields
  • Document Storage
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Monitoring
  • Third Party Integration
  • Workflow Management

Additional information for MasterControl

Key features of MasterControl

  • Advanced reporting capabilities
  • Approval of all documents-based processes
  • Automate assignment and monitoring of training tasks
  • Automate scheduling, follow-up, tracking, escalation, review
  • Automate, streamline, and manage the audit process
  • Automated task assignment/routing
  • Best-practice "8D" process
  • Change control
  • Corrective actions (CAPA)
  • Corrective and preventive action system
  • Customer complaints software
  • Customizable reports
  • Defect tracking
  • Document approval
  • Document control
  • Electronic submissions
  • Forms-based processes automation
  • Group sign-off
  • ISO standards management
  • Incident management
  • Nonconformance automation software
  • Priority levels
  • Quality audit management
  • Real-time status
  • Risk assessment and classification
  • Sequencing of training courses
  • Streamline the change control procedure
  • Templates
  • Tracking capabilities
  • Training management

Benefits

  • MasterControl enables users to streamline and automate task assignment/routing, scheduling, escalation, tracking, follow-up, review, and approval of all documents-based processes.

  • The MasterControl CAPA system tracks incidents and guides quality teams through CAPA implementation.

  • Customizable reports provide users with real-time status reports of the entire quality system, including change control tasks.

  • MasterControl streamlines complaint-handling with a simple, three-stop process in a pre-configured, multi-page form.

  • MasterControl facilitates electronic submissions of FDA applications, and provides assembling control and documentation tracking.

  • MasterControl was the world's first Quality Management System to become CFR 21 Certified. We also offer solutions for FDA, ISO, and Non-regulated/Non-compliance.

  • MasterControl FAQs

    Below are some frequently asked questions for MasterControl.

    Q. What type of pricing plans does MasterControl offer?

    MasterControl offers the following pricing plans:

    Starting from: US$1,000.00/month

    Pricing model: Subscription

    Free Trial: Not Available

    Contact MasterControl for detailed pricing information.

    Q. What are the main features of MasterControl?

    MasterControl offers the following features:

    • Advanced reporting capabilities
    • Approval of all documents-based processes
    • Automate assignment and monitoring of training tasks
    • Automate scheduling, follow-up, tracking, escalation, review
    • Automate, streamline, and manage the audit process
    • Automated task assignment/routing
    • Best-practice "8D" process
    • Change control
    • Corrective actions (CAPA)
    • Corrective and preventive action system
    • Customer complaints software
    • Customizable reports
    • Defect tracking
    • Document approval
    • Document control
    • Electronic submissions
    • Forms-based processes automation
    • Group sign-off
    • ISO standards management
    • Incident management
    • Nonconformance automation software
    • Priority levels
    • Quality audit management
    • Real-time status
    • Risk assessment and classification
    • Sequencing of training courses
    • Streamline the change control procedure
    • Templates
    • Tracking capabilities
    • Training management

    Q. Who are the typical users of MasterControl?

    MasterControl has the following typical customers:

    Large Enterprises, Mid Size Business, Small Business

    Q. What languages does MasterControl support?

    MasterControl supports the following languages:

    English

    Q. What type of pricing plans does MasterControl offer?

    MasterControl has the following pricing plans:

    Subscription

    Q. Does MasterControl support mobile devices?

    We do not have any information about what devices MasterControl supports

    Q. What other apps does MasterControl integrate with?

    MasterControl integrates with the following applications:

    Microsoft Excel, Microsoft Powerpoint, Microsoft Word

    Q. What level of support does MasterControl offer?

    MasterControl offers the following support options:

    FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials