--- description: Learn how DialedIn CCaaS can help your business. GetApp provides users in New Zealand with the most detailed information on software reviews, prices and features. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: DialedIn CCaaS Reviews, Pricing & Ratings | GetApp NZ 2026 --- Breadcrumb: [Home](/) > [Call Centre Software](/directory/275/call-center/software) > [DialedIn CCaaS](/software/104279/chasedata) # DialedIn CCaaS Canonical: https://www.getapp.co.nz/software/104279/chasedata Page: 1 / 14\ Next: [Next page](https://www.getapp.co.nz/software/104279/chasedata?page=2) > DialedIn is a scalable, easy-to-use CCaaS solution for any inbound, outbound or blended call center with at least five seats. They improve efficiency, optimize operations, and boost service with advanced dialing options, intelligent call routing, seamless CRM integration and real-time analytics. > > Verdict: Rated **4.8/5** by 330 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of DialedIn CCaaS Achieving call center success means competing against integration with websites, social media, email, and traditional mass mail – and succeeding. Most cloud-based contact center solutions don’t do enough for your sales staff or customers. Here’s how partnering with DialedIn supports your staff and provides a fast callback while the customer's interest is still strong: • Increased Agent Productivity: Always know what your contact center agents are doing with their phone time. Robust tools keep track of how many contacts are made with clients, sales completed and how long they pause between calls. • Improved Customer Satisfaction: Inbound or outbound, no matter what industry, high-quality contact center services are a key to the client experience. DialedIn's contact center software solution makes each call quick, efficient, and personal. • Reduced Operation Costs: Whether your center’s calls are inbound or outbound, you will lower your costs and increase productivity. Your staff will love the enhanced functionality that occurs through interfaces with common apps, your financial department will love the lift to the bottom line. • Faster Business Decisions: Industry-specific needs require industry-specific call solutions. Your B2B or B2C call center needs to have data at its fingertips. DialedIn’s customizable solutions support every department from sales to customer service. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 330 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: ChaseData - **Founded**: 1997 ## Commercial Context - **Starting Price**: US$25.00 - **Pricing model**: Per User - **Pricing Details**: Small business: $69 per user per month Professionals: $59 per user per month Enterprise : $39 per user per month Enterprise Plus : $25 per user per month - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop) - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Agent Interface - Alerts/Escalation - Alerts/Notifications - Answering Machine Detection - Auto-Dialer - Automated Attendant - Automated Routing - Automatic Call Distribution - Automatic Outbound Dialer - Blended Call Centre - CRM - Call Centre Management - Call Conferencing - Call Disposition - Call List Management - Call Logging ## Integrations (9 total) - HubSpot Content Hub - HubSpot Marketing Hub - HubSpot Sales Hub - HubSpot Service Hub - Oracle CRM On Demand - Salesforce Sales Cloud - SugarCRM - Zapier - Zoho CRM ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Call Centre Software](https://www.getapp.co.nz/directory/275/call-center/software) ## Related Categories - [Call Centre Software](https://www.getapp.co.nz/directory/275/call-center/software) - [Contact Centre Software](https://www.getapp.co.nz/directory/593/contact-center/software) - [Predictive Dialer Software](https://www.getapp.co.nz/directory/849/predictive-dialer/software) - [Telephony Software](https://www.getapp.co.nz/directory/294/telephony/software) - [Inside Sales Software](https://www.getapp.co.nz/directory/761/inside-sales/software) ## Alternatives 1. [Zendesk Suite](https://www.getapp.co.nz/software/9448/zendesk) — 4.4/5 (4090 reviews) 2. [Ringover](https://www.getapp.co.nz/software/117547/ringover) — 4.7/5 (885 reviews) 3. [Convoso](https://www.getapp.co.nz/software/8280/cloud-predictive-dialer) — 4.5/5 (395 reviews) 4. [LiveAgent](https://www.getapp.co.nz/software/91301/liveagent) — 4.7/5 (1788 reviews) 5. [Readymode](https://www.getapp.co.nz/software/107701/xencall) — 4.6/5 (144 reviews) ## Reviews ### "User-friendly experience." — 5.0/5 > **Jeremy** | *25 July 2025* | Insurance | Recommendation rating: 10.0/10 > > **Pros**: Call features were very user-friendly with quick responses as well from customer support when needed. > > **Cons**: Never had any issues with getting a call or using the systems for transfers. I believe one feature that would've proved useful is if there was an autosave of the information being put into the system. ----- ### "Smooth and Reliable Call‑Handling Experience" — 5.0/5 > **Aja Nurse** | *3 March 2026* | Telecommunications | Recommendation rating: 5.0/10 > > **Pros**: I like that DialedIn is easy to use, keeps calls organized, and helps me transfer customers quickly and smoothly. > > **Cons**: I don’t like the occasional system slowdowns and delays, because they interrupt the call flow and make transfers harder. > > I have had a good overall experience with DialedIn because it supports my workflow, keeps calls structured, and makes daily tasks easier, even though the system can be slow at times. ----- ### "Lead generator at ACR" — 3.0/5 > **Amanda** | *18 March 2025* | Telecommunications | Recommendation rating: 3.0/10 > > **Pros**: I like the predictive dialer where you dont have to manaually call every call you make. > > **Cons**: The lag and sometimes the dialer going down often recently. > > It makes thing alot easier with my job and is easy to use ----- ### "Easy to use interface" — 5.0/5 > **Jayla** | *9 March 2026* | Insurance | Recommendation rating: 8.0/10 > > **Pros**: I like how easy DialedIn is to use. The interface is very simple and to the point. It has all the features I need to take calls, make outbound calls, and reschedule clients. > > **Cons**: What I dislike the most about DialedIn is that the calls can be choppy even with a hard wired connection. Sometimes the dollar also freezes, which can be a little frustrating, especially when it’s time to end a call and you can’t. > > My overall experience is great, the dialer allows me to do my job easily. With small bug fixes and updates it would be perfect. ----- ### "Enjoyable work application\!" — 5.0/5 > **JoAnn** | *6 March 2026* | Insurance | Recommendation rating: 10.0/10 > > **Pros**: I think the most I like about this application is how Very Easy it is to use and the calls come in fast\! That's the back which makes time fly by at work. Also, managers and other team members are able to > > **Cons**: Since I've been using this application system I have Only had a couple glitches, and about 2 to 3 times a work shift I have to wipe the settings. That's like basically restarting or rebooting which can be an inconvenient when you're in the flow of talking to customers. That does affect you when you are trying to reach your quota restarting could cost you a few minutes of your day not that big of a deal just a slight inconvenient. > > Pleasant experiences with the dial-in. This dialedin Makes my work day go fast because calls come in fast. ----- Page: 1 / 14\ Next: [Next page](https://www.getapp.co.nz/software/104279/chasedata?page=2) ## Links - [View on GetApp](https://www.getapp.co.nz/software/104279/chasedata) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data