--- description: Learn how Unless can help your business. GetApp provides users in New Zealand with the most detailed information on software reviews, prices and features. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Unless Reviews, Pricing & Ratings | GetApp NZ 2026 --- Breadcrumb: [Home](/) > [Customer Success Software](/directory/959/customer-success/software) > [Unless](/software/104001/unless) # Unless Canonical: https://www.getapp.co.nz/software/104001/unless Page: 1 / 3\ Next: [Next page](https://www.getapp.co.nz/software/104001/unless?page=2) > Our conversational UI platform offers businesses an AI-driven solution that facilitates a personalized conversation with every user. This is made possible through a variety of UI components that can easily be added to any existing product without requiring technical expertise. > > Verdict: Rated **4.7/5** by 50 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Unless Automatic AI training Point-and-click UI components Personalized conversations Response analysis No coding skills needed GDPR and CCPA compliant Cookieless by default ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 50 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Unless - **Location**: Amsterdam, Netherlands - **Founded**: 2016 ## Commercial Context - **Starting Price**: €1,499.00 - **Pricing model**: Flat Rate - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: Brazilian Portuguese, Bulgarian, Catalan, Croatian, Czech, Danish, Dutch, English, Estonian, European Portuguese, Finnish, French, German, Greek, Hungarian, Icelandic, Irish, Italian, Latvian, Lithuanian, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Swedish, Turkish, Ukrainian - **Available Countries**: Albania, Andorra, Argentina, Australia, Austria, Belgium, Bosnia & Herzegovina, Brazil, Bulgaria, Canada, Chile, Croatia, Cyprus, Czechia, Denmark, Estonia, Faroe Islands, Finland, France, Germany and 39 more ## Features - AI Copilot - API - Activity Dashboard - Chat/Messaging - Chatbot - Client Portal - Collaboration Tools - Conversation Intelligence - Customer Communication - Customer Engagement - Customer History - Customer Portal - Customisable Branding - Customisable Forms - Customisable Templates - Customizable Fields - Dashboard - Generative AI - Interaction Tracking - Key Performance Indicators ## Integrations (21 total) - Azure DevOps - Azure DevOps Server - BookStack - ClickHelp - Confluence - Dynamics 365 - Freshchat - Freshdesk - Google Cloud BigQuery - Google Drive - HubSpot CRM - Microsoft 365 Help Desk Ticketing System - Pipedrive - Salesforce Desk - Salesforce Platform ... and 6 more integrations ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - Chat ## Category - [Customer Success Software](https://www.getapp.co.nz/directory/959/customer-success/software) ## Related Categories - [Customer Success Software](https://www.getapp.co.nz/directory/959/customer-success/software) - [Customer Service Software](https://www.getapp.co.nz/directory/231/customer-service/software) - [Customer Support Software](https://www.getapp.co.nz/directory/562/customer-support/software) ## Alternatives 1. [Zendesk Suite](https://www.getapp.co.nz/software/9448/zendesk) — 4.4/5 (4072 reviews) 2. [Zoho Desk](https://www.getapp.co.nz/software/10036/zoho-desk) — 4.5/5 (2211 reviews) 3. [LiveAgent](https://www.getapp.co.nz/software/91301/liveagent) — 4.7/5 (1754 reviews) 4. [Skalin](https://www.getapp.co.nz/software/2051814/skalin) — 4.9/5 (55 reviews) 5. [Custify](https://www.getapp.co.nz/software/128095/custify) — 4.9/5 (122 reviews) ## Reviews ### "Innovative product for meaningful results" — 5.0/5 > **Marcell** | *19 May 2021* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: The digtal landscape is changing frequently making things tougher to compete, Unless allows you to get very granular and customize your messaging for different users. Its really neat stuff > > **Cons**: Would love to see more training on some of the unique features unless has because it is very feature rich. ----- ### "Improve Your Conversion Rate Through Personalization Such As Dynamic Keyword Insertion" — 5.0/5 > **Mike** | *1 November 2018* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: Having more granular visitor targeting techniques has become increasingly important. Unless allows you to segment your audience and show different messages to different segments. You can also split test and track the results of each one of your personalizations. Some people say that there is a little bit of a learning curve. I look at it this way: \* using Unless teaches you some mandatory skills - how to identify your audiences and how to segment them \* you don't have to use everything at once. You can start with a simple personalization such as dynamic keyword insertion for PPC ads (that is what I did) and keep on building as time passes \* support is helpful and friendly. This is an absolute must for any type of software that you are serious about. Without good support, you are dead in the water after the very first bump in the road. > > **Cons**: Well, I would've liked to have discovered it sooner ;) > > Unless helps me with CRO, personalisation \& running split tests on my landing pages. ----- ### "Unless is becoming a powerhouse" — 4.0/5 > **Oliver** | *20 December 2018* | Financial Services | Recommendation rating: 7.0/10 > > **Pros**: Ability to personalise a website based on defined audiences and user behaviour, as well as 1 to 1 personalisation. And all this at a great price. > > **Cons**: Not so much the software as the whole personalisation premise, how to beat utilise it to increase conversions and improve UX? > > The support team are fantastic and the company is very forward thinking with a can-do attitude. ----- ### "Easy to learn, flexible to use in different use cases." — 5.0/5 > **Verified Reviewer** | *13 December 2018* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: Unless is great for improving the landing page experience. Instead of creating dozens (if not hundreds) of pages for a marketing campaign, you just set up one and use Unless to dynamically mirror each ad's content on the landing page. That saves a lot of time creating and maintaining landing pages. > > **Cons**: You can't install the Unless script using Google Tag Manager. For some, that's an issue since it means you have to wait for developers to put the script in. That takes time and requires some coordination. Except that you have a WordPress website, then you can use their plugin. > > Like with any Conversion Rate Optimization (CRO) tool, there's a learning curve but if you stick with it, you'll see some good results in short amount of time. To get started, I can recommend the add-ons feature — it's like OptinMonster's Onsite Retargeting but more flexible due to the amount of targeting options. ----- ### "Unless helps with A/B testing." — 5.0/5 > **Verified Reviewer** | *23 April 2021* | E-Learning | Recommendation rating: 8.0/10 > > **Pros**: The amount of features is mind boggling. Every feature you could thing for CRO is included and the software has come a long way since day 1. Can set up as many tests as you want with very filtered criteria as well. > > **Cons**: A bit of a learning curve of how to get started for those new to it. > > Used for CRO and A/B testing. Like the dashboard and ease once it's implemented properly. ----- Page: 1 / 3\ Next: [Next page](https://www.getapp.co.nz/software/104001/unless?page=2) ## Links - [View on GetApp](https://www.getapp.co.nz/software/104001/unless) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data