GoTo Connect

4.5 (664)
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The first-ever truly unified voice and video solution.

About GoTo Connect

GoTo Connect is the all-in-one phone, meeting and messaging software built for SMBs. It boasts an enterprise-class phone system with 100+ features with inclusive minutes for local, long distance & international calls; video and audio conferencing with screen share for up to 250 people; and messaging for 1:1, Group Chat, Team channels, file sharing, plus SMS for external messages.

For as low as $19.95 a month, GoToConnect eliminates the hassle and expense of managing multiple collaboration solution providers. You get over 100 meeting and cloud VoIP features for one low price, with no hidden fees or separate bills.


Key benefits of GoTo Connect

GoToConnect comes packed with over 100 features across cloud VoIP and web, audio and video conferencing. All designed to make your users productive while providing IT with a single pane of glass to manage their entire UCC solution.

Custom Call Routing: Control and update your cloud-based phone system in real-time using our intuitive visual dial plan editor.

Find Me, Follow Me: Never miss a call. Use time-based routing and geolocation to forward incoming calls to your devices.

Team-based call distribution: Use ring groups, call queues, and automated call distribution to help manage incoming call volume.

Screen share: Share your whole computer screen or just a specific application.

Call Me: Quickly join a meeting by answering a phone call - no codes or PINs needed.

Personal Meeting Rooms: Every user receives a personal meeting room with custom URL which can be launched instantly.

Call Analytics: See real-time reports to enable better management of call queues and incoming customer calls.

Born in the cloud: GoToConnect is hosted across 10 data centers worldwide for reliable, accessible, scalable communications.

Award-winning customer support: Whether large or small, every GoToConnect seat is supported by our stellar onboarding and support team.


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Not sure about GoTo Connect? Compare with a popular alternative

GoTo Connect

4.5 (664)
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Starting Price

No pricing found
US$19.95
month

Pricing Options

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Free trial
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Features

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36

Integrations

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No integrations found

Ease of Use

4.5 (664)
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Value for Money

4.4 (664)
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Customer Service

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Green rating bars show the winning product based on the average rating and number of reviews.

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Reviews

Overall rating

4.5 /5
(664)
Value for Money
4.4/5
Features
4.5/5
Ease of Use
4.5/5
Customer Support
4.6/5

Already have GoTo Connect?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 664
Rahul
Rahul
Overall rating
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Perfect Product for All-in-out

Reviewed on 30/10/2021

It's one of the least buggy software out there when it comes to video and audio conferencing.

It's one of the least buggy software out there when it comes to video and audio conferencing.

Pros

It's the perfect approach in combing everything starting from video calling, to audio conference and remote desktop control.

Cons

The thing I dislike about the software is the lack of support. There is very limited documentation on how much you can push the product to get the most out of it. More there is a limit on how much you can

Alternatives Considered

Microsoft Teams

Reasons for Choosing GoTo Connect

There were a lot of constraints with the business account

Switched From

TeamSupport

Reasons for Switching to GoTo Connect

It was a cheaper option
Rich
Overall rating
  • Industry: Financial Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Very pleased

Reviewed on 1/01/2023

Been a user for 5 or so years, as they make improvements the service only gets better

Been a user for 5 or so years, as they make improvements the service only gets better

Pros

GoToConnect has been a great tool for my Financial Services agency, I can easily adjust the dial plan. The hub/user interface is great. I can text or call from any device, even do a virtual meeting from anywhere whit an internet connection.

Cons

I have no complaints, I rarely have any glitches or issues

Reasons for Choosing GoTo Connect

When I changed office locations the service was no longer available to me. I searched around and found GoTo (it was jive previously)

Reasons for Switching to GoTo Connect

Truthfully, my son looked at the websites for all the other services I mentioned above & said he liked the jive (former name) site the best. So I went with it.I have been served well by this company & plan to stay with GoTo.
James
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

"A simple way to link up and collaborate!"

Reviewed on 3/06/2022

While working remotely, it is simple to conduct calls using the app. I'll utilize my mobile phone...

While working remotely, it is simple to conduct calls using the app. I'll utilize my mobile phone with selected clients, but for some apparent reason, I do not enjoy handing out my mobile phone to everybody! It makes calling simple. It's a simple system to use, and I believe the pricing is reasonable. This tool is simple for training sessions and virtual meetings. GoTo Connect is now a service that allows users to do commerce from everywhere. It's a fully configurable cloud calling and meeting platform. Users may meet, converse, and cooperate.

Pros

It's a fantastic solution for remote functioning and getting all calls redirected to my laptop, so I wouldn't have to see my mobile phone. If necessary, we may quickly install the software on our cell phones. It's pretty easy to use, although the UI might be a bit friendlier. If we miss any calls, the voicemail messages will show up immediately, and we can review our call logs in an intuitive list format. Voicemails could also be sent by email.

Cons

It is completely reliant on Wi-Fi, so whenever we have any problem with our internet service (even a minor hiccup), we have problems with our calls. The call performance is excellent; however, any Wi-Fi troubles will result in termination. It would be a little difficult to save every phone number.

Michael
Overall rating
  • Industry: Publishing
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Excellent VOIP Service!

Reviewed on 2/12/2019

I did a lot of comparison shopping when selecting a VOIP provider for my business. There are a...

I did a lot of comparison shopping when selecting a VOIP provider for my business. There are a number of reputable companies out there and they all offer similar features. Jive edged out the competition in pricing, and since the feature set they offered was equally as robust as the competitors, I went with them and have not been disappointed. Our needs are basic, but it's really nice to know that as our needs expand, the infrastructure at Jive will easily accommodate our most detailed needs.

Pros

When our company moved away from a larger parent company, we had to find our own phone solution. We have offices spread across the country, so rather than use a cable-TV bundle or something similar, I knew a feature-filled VOIP service was a must. While others offer similar features, I needed a company that I could count on to hold my hand through the technical end of the setup because we are too small for our own IT department. Jive excelled in this area. Their excellent USA-based tech support helped get me up and running in no time flat. The transition from our old parent company's service to the new one we set up ourselves through Jive was seamless. If I had to choose one thing I liked most about my experience with Jive Voice, it is their technical support! Their service in both areas (support and actual uptime) has never let us down.

Cons

I suppose you could say I'm tech "savvy", but I'm not an engineer. For someone like myself who had never set up a VOIP system before, it was a bit intimidating to sift through the online guides to figure out what gear we needed, how it should be configured, and that sort of thing. While much of this documentation did exist on their web site, a beginner's tutorial that was more comprehensive would have been appreciated. Nevertheless, as mentioned elsewhere in this review, their call-in technical support was extremely helpful in answering my newbie questions at all hours of the night. If I had any criticism at all, it might be that I would have liked a bit more thorough online documentation for a beginner. Something like a "setup wizard" might have been helpful, but calling their support line (even at 11pm in the evening) got me exactly what I needed, so I really have no serious complaints.

Reasons for Choosing GoTo Connect

Our company split-off from a larger corporate entity, so we had to get our own telecom plan.

Reasons for Switching to GoTo Connect

Pricing plus features edged out Jive over the competition. And once I contacted their sales support, I was sold thanks to their excellent US-based technical support - even in the late hours of the evening.
Paul
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

The Best Service For Remote Call Centers

Reviewed on 26/01/2022

This product has allowed us to easily grow our company and expand our customer service coverage....

This product has allowed us to easily grow our company and expand our customer service coverage. The set up was easy, the training was very comprehensive and getting the system built was handled very well. During the initial set-up GoToConnect provides a personalized account person that guides you through the entire set-up from beginning to end.

Pros

We use GoToConnect to manage remote agents and it is the best phone system we have ever had. Reporting is easy to gather. The ability to make administrative changes to the call system is the best in the industry. Hands down this is the best service we have ever used in 20+ years.

Cons

This software had no weaknesses at all. It is robust and provides every feature you could dream of.

Showing 5 reviews of 664 Read all reviews

GoTo Connect FAQs

Below are some frequently asked questions for GoTo Connect.

GoTo Connect offers the following pricing plans:

  • Free Trial: Available

GoTo Connect has two pricing plans: Basic: Starting at $27.00/user/month Simplified business phone system with basic meeting features Standard: Starting at $32.00/user/month Fully-featured phone, chat, and video conferencing system

GoTo Connect has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

GoTo Connect supports the following languages:

English, French, German, Portuguese, Spanish

GoTo Connect supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

GoTo Connect integrates with the following applications:

Google Workspace, Microsoft Azure, Microsoft Teams, Salesforce Sales Cloud, Slack, Zoho CRM

GoTo Connect offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat

Related categories

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