About HelpOnClick
HelpOnClick software is a powerful solution for small and midsize business. The combination of multiple up-to-date features and moderate price makes the software a real catch for business owners.
Real time traffic monitoring and chatting with customers is available right after installation, which is only a copy&paste setup. Advanced customization options help website owners make the tool fit in the look and feel of their website.
HelpOnClick can be integrated into any website. It supports multiple websites and departments, so that operators can provide assistance on several websites from the same account. At the same time administrators can apply different settings and templates on different websites.
HelpOnClick provides native applications for iOS and Android devices, chat for Facebook pages, Virtual assistant (automated replies), integration with the HelpOnClick Help Desk or any help desk of your choice.
Pricing starting from:
US$7.20/month
- Free Version
- Free Trial
- Subscription
Key benefits of HelpOnClick
Real-time chatting to you website and Facebook page visitors. Advanced automated invitation rules. Integration with dozens e-commerce systems, CRM, help desks, CMS. Advanced statistics and reporting. Web, desktop & mobile interfaces, SMS chatting. Easy and intuitive interface. 5-minute setup. Virtual Agent for offline and busy hours. Multiple customization options.
HelpOnClick live chat helps to boost conversion, improve customer service and reduce service costs.
Business size
Deployment
- Cloud-based
- On-premise
Markets
United Arab Emirates, Austria, Australia, Belgium, Bulgaria, Canada, Switzerland, China, Cyprus, Czechia, Germany, Denmark, Spain, Finland, France, United Kingdom, Greece, Hungary, Ireland, India, Italy, Liechtenstein, Lithuania, Luxembourg, Latvia, Malta, Netherlands, Norway, New Zealand, Poland, Portugal, Romania, Serbia, Russia, Sweden, Singapore, Slovenia, Slovakia, San Marino, Turkey, Ukraine, United States and 37 others
Supported Languages
Arabic, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Irish, Italian, Japanese, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Traditional Chinese, Turkish and 15 others
Pricing starting from:
US$7.20/month
- Free Version
- Free Trial
- Subscription
Images
Features
Total features of HelpOnClick: 37
Alternatives
FocalScope
Zendesk
HelpCrunch
DeskPRO
Reviews
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- Industry: Security & Investigations
- Company size: 51-200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
We Love HelpOnClick and Our Customers Do Too!
Reviewed on 11/12/2018
We've been able to help so many customers with this app, that alone is worth its cost. A few...
We've been able to help so many customers with this app, that alone is worth its cost. A few customers have even used HelpOnClick to ask for quotes. We love it because it offers our customers a simple, easy way to get in touch with us and get most of their questions answered.
Pros
HelpOnClick was super easy to install on our website. As the administrator of the program, it's easy to add or remove users, create canned responses to quickly engage the customer, and it couldn't be easier for our website visitors to use.
Cons
Sometimes I forget to set the app to "offline" when I leave for lunch and a customer will try to chat with me when I'm not there. I wish it would automatically go offline once my computer went to sleep, but HelpOnClick will stay connected even when I'm gone.
- Industry: Machinery
- Company size: 51-200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Chatting like the best of them!
Reviewed on 16/04/2019
Pros
The functionality. As the Admin for my company, I like being able to utilize the functionality at maximum capacity to better understand how my team is using the software, and how we can better serve our customers.
Cons
I'd like to better understand the path user's are taking when they are on my site when they leave a message. I'm not sure if this is through HelpOnClick or a third party, but I think the software should tell us more about what people are ready/looking at when they leave us a message after hours. This would be very helpful for us businesses, especially when user's don't specify which products they are interested in, or inquire about for pricing.
Response from HelpOnClick
Thank you for your review. We will consider adding more information to the messages that are received in the offline mode.
- Industry: Computer Software
- Company size: 2-10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 6.0 /10
Poor Response from all levels
Reviewed on 17/05/2021
The software itself is really nice and easy to use, however their customer service response needs...
The software itself is really nice and easy to use, however their customer service response needs to improve. At this point, we are debating if we even want to continue. Customer Service makes a difference and they don't offer that aspect of their business.
Pros
having a Desktop version was great since we don't keep browsers open.
Cons
Their customer service is very slow to respond, if they respond at all! Trying to live chat with them takes forever, which is bad when you are selling a live chat solution! They updated the software back in March and broke the desktop version, and have been told a fix is coming soon, 3 months later still waiting and still cannot get an email update or live chat connection to anyone.
- Industry: Health, Wellness & Fitness
- Company size: 2-10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
My appreciation of HelpOnClick
Reviewed on 12/04/2019
I really appreciate this tool and even more when I see that customers love it too
I really appreciate this tool and even more when I see that customers love it too
Pros
Easy to use, easy to link to web site, service very appreciated from customers, helps to increase sales when the customer can have help live about a product that he wants to add to the cart.
Cons
It does not work well with Google chrome...I can only use it with Edge...I prefer Google. It would be nice to a visual sign at the same time as the sound...when you do not here the sound...we would be able to see that there is a message (would be nice at the bottom of our screen).
Response from HelpOnClick
Nancy, thank you for your review. You might be interested in downloading a desktop application that can send both sound and visual notifications of an incoming chat.
- Industry: Leisure, Travel & Tourism
- Company size: 51-200 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 7.0 /10
Good value for small businesses
Reviewed on 28/07/2018
Overall, this is a good value for small businesses and plan to continue using them.
Overall, this is a good value for small businesses and plan to continue using them.
Pros
Affordable compared to other options. Easy to use for basic chat functions.
Cons
The dashboard is limited on functionality and can be cumbersome for admins. Set-up can be tricky for non-computer programmers. When I went over my time limit there was not an easy way to upgrade, but I eventually figured it out (need a link or prompt from the dashboard). Tried to chat with them mid-day during the week, but it was not available. They did email me back the next day and explained how to find the upgrade option.
Response from HelpOnClick
Hi Travis,
Thank you for your review. We would be glad to know what other functionality you are looking for. It can be already there or on our TODO list.
HelpOnClick FAQs
Below are some frequently asked questions for HelpOnClick.Q. What type of pricing plans does HelpOnClick offer?
HelpOnClick offers the following pricing plans:
- Starting from: US$7.20/month View Pricing Plans
- Pricing model: Subscription
- Free Trial: Available
HelpOnClick offers several pricing plans to choose from, based on your budget and needs, starting from $7.20 per month (annual). Monthly an quarterly billing cycles are available. No credit card required for the 14-day free trial.
Q. Who are the typical users of HelpOnClick?
HelpOnClick has the following typical customers:
Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000
Q. What languages does HelpOnClick support?
HelpOnClick supports the following languages:
Arabic, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Irish, Italian, Japanese, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Traditional Chinese, Turkish
Q. Does HelpOnClick support mobile devices?
HelpOnClick supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does HelpOnClick integrate with?
HelpOnClick integrates with the following applications:
Adobe Commerce, BigCommerce, CS-Cart, Desk.com, Drupal, Freshdesk, Gmail, Google Analytics 360, HappyFox Help Desk, HelpOnClick Help Desk Software, Highrise, Joomla, LightCMS, Meta for Business, Mojo Helpdesk, Pinnacle Cart, PrestaShop, Salesforce Sales Cloud, Shift4Shop, Shopify, Twitter, Volusion, Wix, WooCommerce, WordPress, X-Cart, Xperience, Zen Cart, Zendesk, Zoho CRM
Q. What level of support does HelpOnClick offer?
HelpOnClick offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat
Related categories
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