Dentrix Ascend

4.1 (230)
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Cloud-based dental practice management software

About Dentrix Ascend

Dentrix Ascend is a web-based dental practice management software offering users front office, clinical, and business tools to assist with the running of their practice. Multi-site support allows users to set up unlimited physical practice locations, with separate schedules and reporting, and the ability to share patient records. User roles can be assigned both by location and by user, and a role-based practice overview is shown to each user on login, with the current status of users’ tasks and customized daily to-do lists.

Dentrix Ascend’s patient overviews contain all necessary patient check-in information on one screen, with further information displayed with a single click. Patient profiles enable users to manage patient guarantor and family relationships, track patient referrals, and make a record of conversation notes. With the inbuilt drag-and-drop treatment planner, users can create, present, and schedule cases, and track patients’ acceptance and progress. Users can schedule appointments with specific operatories and providers, enter patient treatment plans, select multiple providers for each appointment, and view patient confirmations. Dentrix Ascend also allows users to manage up to 10 insurance plans per patient, track patient eligibility for treatments, and archive expired insurance plans.

Dentrix Ascend includes customizable clinical charts, where users can add conditions, procedures, and clinical notes, with the option group related procedures together in multi-codes. Medical alerts can be added from the catalog of existing alerts, or custom alerts created. Users can also set alerts as being high priority, making them visible every time a patient’s record is viewed. Perio progress can also be recorded and tracked using the inbuilt perio charts. Recare/recall plans can also be created for each patient, based on various routine treatments. For imaging, Dexis, a cloud-based custom-made imaging solution for Dentrix Ascend, requires no on-premises imaging servers.

Dentrix Ascend includes a drag-and-drop editor for creating customized reports with charts and graphs, which can be exported in multiple file formats. The inbuilt document manager allows users to search, manage and upload documents and images, which can be attached to patient files, and assigned tags for searching. eServices are also included with Dentrix Ascend, enabling users to submit insurance claims electronically and automate patient communication.


Key benefits of Dentrix Ascend

Role-based overview on login shows the current task statuses, plus a daily customized to-do list.
Users can manage up to 10 insurance policies per patient, track patient eligibility, and archive expired insurance plans.

Unlimited physical practice locations can be created, enabling users to share patient records between practices, while still keeping schedules and reporting separate.

Drag-and-drop report creation allows users to create customized reports, which can be exported in multiple formats.

In patient profiles, users can manage patient relationships (both family and guarantor), track referrals, and include conversation notes.

Document management allows users to upload and manage documents or images, attach documents to patients’ files, and tag files for searching.


Images

Dentrix Ascend Software - Dentrix Ascend presents users with an overview of their tasks and a daily to-do list based on their role
Dentrix Ascend Software - Roles can be assigned in Dentrix Ascend based on both the user and their location
Dentrix Ascend Software - Dentrix Ascend also includes patient overviews, giving access to all important patient check-in information on one screen
Dentrix Ascend Software - Users can also manage patient contacts and guarantors using the patient profiles in Dentrix Ascend
Dentrix Ascend Software - In Dentrix Ascend, users can manage up to 10 insurance policies per patient, and track their eligibility for treatments
Dentrix Ascend Software - Dentrix Ascend also allows users to add medical alerts to patients' profiles, and specify if these are high or low priority
Dentrix Ascend Software - The treatment planner in Dentrix Ascend uses a drag-and-drop interface for procedure planning and scheduling
Dentrix Ascend Software - Dentrix Ascend can be used to send out automatic appointment confirmations, patient reminders, and other communications
Dentrix Ascend Software - The clinical charts in Dentrix Ascend are customizable, with options for users to add procedures, conditions, and notes
Dentrix Ascend Software - Dentrix Ascend offers users a drag-and-drop interface for custom report creation
Dentrix Ascend Software - Also included in Dentrix Ascend is a ledger of all patient treatment and procedure costs, and any individual or insurance payments made
Dentrix Ascend Software - Dentrix Ascend's Goals, Problems and Solutions (GPS) feature assists users in resolving issues that arise within their practice
View 13 more
Dentrix Ascend video
Dentrix Ascend Software - Dentrix Ascend presents users with an overview of their tasks and a daily to-do list based on their role
Dentrix Ascend Software - Roles can be assigned in Dentrix Ascend based on both the user and their location
Dentrix Ascend Software - Dentrix Ascend also includes patient overviews, giving access to all important patient check-in information on one screen
Dentrix Ascend Software - Users can also manage patient contacts and guarantors using the patient profiles in Dentrix Ascend
Dentrix Ascend Software - In Dentrix Ascend, users can manage up to 10 insurance policies per patient, and track their eligibility for treatments
Dentrix Ascend Software - Dentrix Ascend also allows users to add medical alerts to patients' profiles, and specify if these are high or low priority
Dentrix Ascend Software - The treatment planner in Dentrix Ascend uses a drag-and-drop interface for procedure planning and scheduling
Dentrix Ascend Software - Dentrix Ascend can be used to send out automatic appointment confirmations, patient reminders, and other communications
Dentrix Ascend Software - The clinical charts in Dentrix Ascend are customizable, with options for users to add procedures, conditions, and notes
Dentrix Ascend Software - Dentrix Ascend offers users a drag-and-drop interface for custom report creation
Dentrix Ascend Software - Also included in Dentrix Ascend is a ledger of all patient treatment and procedure costs, and any individual or insurance payments made
Dentrix Ascend Software - Dentrix Ascend's Goals, Problems and Solutions (GPS) feature assists users in resolving issues that arise within their practice

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Reviews

Overall rating

4.1 /5
(230)
Value for Money
4.0/5
Features
3.9/5
Ease of Use
4.2/5
Customer Support
4.3/5

Already have Dentrix Ascend?

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Showing 5 reviews of 230
Krista I.
Krista I.
Overall rating
  • Industry: Medical Practice
  • Company size: 11–50 Employees
  • Used for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Likelihood to recommend 8.0 /10

Good software

Reviewed on 1/04/2020

Good to fair. I use it at offices when I temp

Good to fair. I use it at offices when I temp

Pros

I first was introduced to dentrix in dental hygiene school. At the time, It was the only dental software I knew of and felt as though it was pretty easy to use. In hygiene school, you do not use the software to its' best ability because we are limited to what we do w the dental charting, etc. I have used dentrix often during temping and do find it a little confusing, but I seem to manage pretty well with help from staff.

Cons

I am not a big fan of dentrix, I think it can be confusing and non-user friendly at times.

greg
Overall rating
  • Industry: Executive Office
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 9.0 /10

Multi-site infrastructure

Reviewed on 23/08/2019

support, from both my customer success manager, [SENSITIVE CONTENT HIDDEN], as well as the tech...

support, from both my customer success manager, [SENSITIVE CONTENT HIDDEN], as well as the tech support team have made the experience of converting to Ascend easy to manage

Pros

ability to report, review, and manage all offices without having to be on site.

Cons

there are many of my current feature requests included in the road map, but currently i would like to see a marketing campaign tool.

Alternatives Considered

Denticon

Reasons for Choosing Dentrix Ascend

to unite all the locations and consolidate reporting for my support team, while creating the opportunity for centralization

Reasons for Switching to Dentrix Ascend

the quality of the R&D and product management team with Ascend
Steve
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Mixed feelings...

Reviewed on 21/06/2019

We are a multi-site group practice so going to a cloud EMR just seemed essential. Going with HS...

We are a multi-site group practice so going to a cloud EMR just seemed essential. Going with HS made sense b/c of the stability. Some features are really great... and some are major works in progress IMO.... some are just lacking altogether.

It seems with the financial backing of HS the software could really be developed faster and with more features and if it did that, would probably completely own and dominate the cloud platforms. Right now, within the community of DDS I'm associated with, I still hear people gripe about Ascend and talk about how the prefer other cloud based sofwares... but we just wanted to go w/ Schein b/c of the long term stability. So we're hoping the features that are lacking will be built in soon - hopefully 6-12 months max. Things like online forms, robust a medical history module, a great lab case manager module, and a referral module seem essential to modern group practices...

Pros

Ascend was the obvious choice for us b/c H.S. is a stable company that isn't going anywhere. though we had heard some really good things about a few other platforms... stability seemed critical. The support has been very good through the facebook group and the support of friday forums, etc... this has felt very good...

Cons

There are some - what I would consider very basic- features that I am surprised they would even launch a platform without. Starting with a robust - AWESOME - medical history form that new patients (and even existing patients) could fill out prior to their visit. This feature should be online and built into the software. From what I can tell, groups that have been on Ascend for years are still doing paper... scan... upload to the D.C. That feels very 2005.

Thought Ascend is "new" (7 years?) it still lacks an online medical history form and a robust way of customizing, having it pop up at visits, etc. Dentrix core finally just got this... but it hasn't showed up in Ascend yet. Things like referring procedures in the software.... right now there is no way to track referrals. Things like a lab case manager... these are every day things in a dental office and we are stuck using major work arounds with paper tracking and google docs for lab cases and yes- we're struggling to get a good system going. This seems like after 7 years it should be in the software.

I'd like to know some realistic timelines (+/- 3 months?) of when features like this might be coming. it's hard to know if "soon" means in 2-3 years or in 3-6 months. Hopefully some of these very "basic" features will be implemented soon.

Kathy
Overall rating
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Every Update Makes it Better

Reviewed on 21/06/2019

The best thing so far is being able to utilize Patient Communications, emails and texts make a huge...

The best thing so far is being able to utilize Patient Communications, emails and texts make a huge difference with our recare.

Pros

This software is so user friendly. We are readily able to find what we need using the drop downs. When we want to add something to a chart it is clear where to find the chart, or notes, etc. Every time there is an applied update it improves the process and makes sense. Ascend is very in-touch with what we, the users, need.

Cons

There are only a few hiccups we have found but they are small and we have found work-arounds; some verbiage in the texts or emails, but they are all being looked at or addressed.

Bruce
Overall rating
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Dentix Ascend

Reviewed on 22/11/2019

We are clearly making better decisions and better financial forecasts with the dashboard. It has...

We are clearly making better decisions and better financial forecasts with the dashboard. It has made the phrase "work smarter, not harder" a reality for us!

Pros

There are multiple things to like about this software. First and foremost is the ease of use and intuitive flow. The second and for some of us, importantly, the support is immediate, friendly and definitive. Problems are easily solved during our busiest time at the office.

Cons

The end of month statement procedure took more time to generate initially than I thought appropriate. There have been continual improvements to that function.

Showing 5 reviews of 230 Read all reviews

Dentrix Ascend FAQs

Below are some frequently asked questions for Dentrix Ascend.

Dentrix Ascend offers the following pricing plans:

  • Free Trial: Not Available

Dentrix Ascend has the following typical customers:

Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

Dentrix Ascend supports the following languages:

English

Dentrix Ascend supports the following devices:

We do not have any information about what integrations Dentrix Ascend has

Dentrix Ascend offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support

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