Dentrix Ascend

Cloud-based dental practice management software

4.2 /5 (169 reviews) Write a Review!

Dentrix Ascend Overview

What is Dentrix Ascend?

Dentrix Ascend is a web-based dental practice management software offering users front office, clinical, and business tools to assist with the running of their practice. Multi-site support allows users to set up unlimited physical practice locations, with separate schedules and reporting, and the ability to share patient records. User roles can be assigned both by location and by user, and a role-based practice overview is shown to each user on login, with the current status of users’ tasks and customized daily to-do lists.

Dentrix Ascend’s patient overviews contain all necessary patient check-in information on one screen, with further information displayed with a single click. Patient profiles enable users to manage patient guarantor and family relationships, track patient referrals, and make a record of conversation notes. With the inbuilt drag-and-drop treatment planner, users can create, present, and schedule cases, and track patients’ acceptance and progress. Users can schedule appointments with specific operatories and providers, enter patient treatment plans, select multiple providers for each appointment, and view patient confirmations. Dentrix Ascend also allows users to manage up to 10 insurance plans per patient, track patient eligibility for treatments, and archive expired insurance plans.

Dentrix Ascend includes customizable clinical charts, where users can add conditions, procedures, and clinical notes, with the option group related procedures together in multi-codes. Medical alerts can be added from the catalog of existing alerts, or custom alerts created. Users can also set alerts as being high priority, making them visible every time a patient’s record is viewed. Perio progress can also be recorded and tracked using the inbuilt perio charts. Recare/recall plans can also be created for each patient, based on various routine treatments. For imaging, Dexis, a cloud-based custom-made imaging solution for Dentrix Ascend, requires no on-premises imaging servers.

Dentrix Ascend includes a drag-and-drop editor for creating customized reports with charts and graphs, which can be exported in multiple file formats. The inbuilt document manager allows users to search, manage and upload documents and images, which can be attached to patient files, and assigned tags for searching. eServices are also included with Dentrix Ascend, enabling users to submit insurance claims electronically and automate patient communication.

Dentrix Ascend Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Subscription
Value for money

Pricing information is available on inquiry.


Dentrix Ascend Features

Devices
Business size
S M L
Markets
United States
Supported Languages
English

Media

The clinical charts in Dentrix Ascend are customizable, with options for users to add procedures, conditions, and notes
Dentrix Ascend offers users a drag-and-drop interface for custom report creation
Dentrix Ascend's Goals, Problems and Solutions (GPS) feature assists users in resolving issues that arise within their practice
In Dentrix Ascend, users can manage up to 10 insurance policies per patient, and track their eligibility for treatments
Dentrix Ascend also allows users to add medical alerts to patients' profiles, and specify if these are high or low priority
Dentrix Ascend presents users with an overview of their tasks and a daily to-do list based on their role
Dentrix Ascend also includes patient overviews, giving access to all important patient check-in information on one screen
The treatment planner in Dentrix Ascend uses a drag-and-drop interface for procedure planning and scheduling
Dentrix Ascend can be used to send out automatic appointment confirmations, patient reminders, and other communications
Roles can be assigned in Dentrix Ascend based on both the user and their location
Dentrix Ascend video Dentrix Ascend screenshot: The clinical charts in Dentrix Ascend are customizable, with options for users to add procedures, conditions, and notes Dentrix Ascend screenshot: Dentrix Ascend offers users a drag-and-drop interface for custom report creation Dentrix Ascend screenshot: Dentrix Ascend's Goals, Problems and Solutions (GPS) feature assists users in resolving issues that arise within their practice Dentrix Ascend screenshot: In Dentrix Ascend, users can manage up to 10 insurance policies per patient, and track their eligibility for treatments Dentrix Ascend screenshot: Dentrix Ascend also allows users to add medical alerts to patients' profiles, and specify if these are high or low priority Dentrix Ascend screenshot: Dentrix Ascend presents users with an overview of their tasks and a daily to-do list based on their role Dentrix Ascend screenshot: Dentrix Ascend also includes patient overviews, giving access to all important patient check-in information on one screen Dentrix Ascend screenshot: The treatment planner in Dentrix Ascend uses a drag-and-drop interface for procedure planning and scheduling Dentrix Ascend screenshot: Dentrix Ascend can be used to send out automatic appointment confirmations, patient reminders, and other communications Dentrix Ascend screenshot: Roles can be assigned in Dentrix Ascend based on both the user and their location

Dentrix Ascend Reviews

Dentrix Ascend Reviews

Overall rating
4.2
/
5
Excellent
77

Very good
64

Average
18

Poor
4

Terrible
6

Value for Money
4
Features
3.9
Ease of Use
4.2
Customer Support
4.4
83% recommended this app
Krista i. C.

Good software

Good to fair. I use it at offices when I temp


Bevin M.

Dentrix Ascend review

overall i like the product but correcting the accounting issues is something that is very frustrating and would possibly cause our practice to return to Dentrix


Steve G.

Mixed feelings...

We are a multi-site group practice so going to a cloud EMR just seemed essential. Going with HS made sense b/c of the stability. Some features are really great... and some are major works in progress IMO.... some are just lacking altogether.

It seems with the financial backing of HS the software could really be developed faster and with more features and if it did that, would probably completely own and dominate the cloud platforms. Right now, within the community of DDS I'm associated with, I still hear people gripe about Ascend and talk about how the prefer other cloud based sofwares... but we just wanted to go w/ Schein b/c of the long term stability. So we're hoping the features that are lacking will be built in soon - hopefully 6-12 months max. Things like online forms, robust a medical history module, a great lab case manager module, and a referral module seem essential to modern group practices...


James B.

Satisfied from the start

We have always been happy with Dentrix Ascend. Our IT needs and budget are a fraction of what they otherwise would be. We can always access and stay up to date with no additional cost or waste of time. Ascend continues to get better and better.


Mirza B.

Value for Money

Analyzing the accounts receivables ,unscheduled treatment plans ,recare patients,patients portions and so on are some most needed and valuable reports from the power reporting.


Krista i. C.
Industry: Medical Practice
Company size: 11-50 Employees

Good software

Used Other for 2+ years
Reviewed on 1/04/2020
Review Source: Capterra

Good to fair. I use it at offices when I temp

Pros

I first was introduced to dentrix in dental hygiene school. At the time, It was the only dental software I knew of and felt as though it was pretty easy to use. In hygiene school, you do not use the software to its' best ability because we are limited to what we do w the dental charting, etc. I have used dentrix often during temping and do find it a little confusing, but I seem to manage pretty well with help from staff.

Cons

I am not a big fan of dentrix, I think it can be confusing and non-user friendly at times.

Rating breakdown

Ease of Use

Likelihood to recommend: 8.0/10

Bevin M.
Industry: Health, Wellness & Fitness
Company size: 11-50 Employees

Dentrix Ascend review

Used Daily for 6-12 months
Reviewed on 24/08/2019
Review Source: Capterra

overall i like the product but correcting the accounting issues is something that is very frustrating and would possibly cause our practice to return to Dentrix

Pros

like that its cloud based and always evolving with updates as users make recommendations to improve. I like that I can access it anywhere.

Cons

I do not like the line item accounting and that credits can not be left on the ledger without affecting provider totals. A/R from previous months changes based on patient over-payments. We have all our fee schedules in and we do write offs at time of service /claim generation but there are still instances where we have over-collected and the only way to have the adjustment for the patient over-payment is to put the EOB in as insurance over-payment which is not accurate or refund the patient directly when the EOB is received, which is not practical

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Steve G.
Industry: Health, Wellness & Fitness
Company size: 11-50 Employees

Mixed feelings...

Used Daily for 1-5 months
Reviewed on 21/06/2019
Review Source: Capterra

We are a multi-site group practice so going to a cloud EMR just seemed essential. Going with HS made sense b/c of the stability. Some features are really great... and some are major works in progress IMO.... some are just lacking altogether.

It seems with the financial backing of HS the software could really be developed faster and with more features and if it did that, would probably completely own and dominate the cloud platforms. Right now, within the community of DDS I'm associated with, I still hear people gripe about Ascend and talk about how the prefer other cloud based sofwares... but we just wanted to go w/ Schein b/c of the long term stability. So we're hoping the features that are lacking will be built in soon - hopefully 6-12 months max. Things like online forms, robust a medical history module, a great lab case manager module, and a referral module seem essential to modern group practices...

Pros

Ascend was the obvious choice for us b/c H.S. is a stable company that isn't going anywhere. though we had heard some really good things about a few other platforms... stability seemed critical. The support has been very good through the facebook group and the support of friday forums, etc... this has felt very good...

Cons

There are some - what I would consider very basic- features that I am surprised they would even launch a platform without. Starting with a robust - AWESOME - medical history form that new patients (and even existing patients) could fill out prior to their visit. This feature should be online and built into the software. From what I can tell, groups that have been on Ascend for years are still doing paper... scan... upload to the D.C. That feels very 2005.

Thought Ascend is "new" (7 years?) it still lacks an online medical history form and a robust way of customizing, having it pop up at visits, etc. Dentrix core finally just got this... but it hasn't showed up in Ascend yet. Things like referring procedures in the software.... right now there is no way to track referrals. Things like a lab case manager... these are every day things in a dental office and we are stuck using major work arounds with paper tracking and google docs for lab cases and yes- we're struggling to get a good system going. This seems like after 7 years it should be in the software.

I'd like to know some realistic timelines (+/- 3 months?) of when features like this might be coming. it's hard to know if "soon" means in 2-3 years or in 3-6 months. Hopefully some of these very "basic" features will be implemented soon.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 6.0/10

James B.
Industry: Hospital & Health Care
Company size: 11-50 Employees

Satisfied from the start

Used Daily for 2+ years
Reviewed on 7/08/2019
Review Source: Capterra

We have always been happy with Dentrix Ascend. Our IT needs and budget are a fraction of what they otherwise would be. We can always access and stay up to date with no additional cost or waste of time. Ascend continues to get better and better.

Pros

Intuitive. It has eliminated wasted time and money on training.

Cons

While being next generation technology and cloud based it has been very slow to publish APIs and become operable with so many other businesses that can enhance dental practice management.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Mirza B.
Industry: Hospital & Health Care
Company size: 51-200 Employees

Value for Money

Used Daily for 2+ years
Reviewed on 3/09/2019
Review Source: Capterra

Analyzing the accounts receivables ,unscheduled treatment plans ,recare patients,patients portions and so on are some most needed and valuable reports from the power reporting.

Pros

The best thing i like in this software is there user friendly functionality which make it so different and valuable to all.

Cons

Sometimes it get froze so we need to refresh the browser to proceed.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
8.1/10
Based on 169 user ratings
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Dentrix Ascend Pricing

Dentrix Ascend Pricing

Starting from
N/A
Free Trial
Subscription
Value for money

Pricing information is available on inquiry.

Pricing information is available on inquiry.

Value for Money
4/5
Based on 169 user ratings
Compare value for money rating with alternatives
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Dentrix Ascend Features

Dentrix Ascend Features

API
Activity Dashboard
Appointment Management
Automatic Notifications
Billing & Invoicing
Calendar Management
Charting
Claims Management
Client Portal
Compliance Management
Customisable Reporting
Document Management
Document Storage
HIPAA Compliance
Records Management
Reminders
Reporting & Statistics
Self Service Portal
Third Party Integration
Workflow Management
Features
3.9/5
Based on 169 user ratings
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Categories

Additional information for Dentrix Ascend

Additional information for Dentrix Ascend

Key features of Dentrix Ascend

  • Appointment and procedure scheduling
  • Custom medical alerts
  • Customizable clinical charts
  • Customizable reports
  • Customizable templates
  • Customized to-do lists
  • Document management
  • Drag-and-drop treatment planner
  • Electronic insurance claim submission
  • Image annotation tools
  • Insurance plan and eligibility tracking
  • Ledger history
  • Multi-format report exports
  • Multi-location support
  • Patient overviews
  • Patient progress tracking
  • Patient record sharing between practice locations
  • Payment calculation
  • Perio charts
  • Recare plans
  • Referral tracking
  • Related procedure grouping
  • Role-based practice overview
  • Specific procedure payments
  • Task automation
  • Task statuses
  • User role assignment
  • Walkout statement creation

Benefits

Role-based overview on login shows the current task statuses, plus a daily customized to-do list.
Users can manage up to 10 insurance policies per patient, track patient eligibility, and archive expired insurance plans.

Unlimited physical practice locations can be created, enabling users to share patient records between practices, while still keeping schedules and reporting separate.

Drag-and-drop report creation allows users to create customized reports, which can be exported in multiple formats.

In patient profiles, users can manage patient relationships (both family and guarantor), track referrals, and include conversation notes.

Document management allows users to upload and manage documents or images, attach documents to patients’ files, and tag files for searching.

Dentrix Ascend FAQs

Dentrix Ascend FAQs

Below are some frequently asked questions for Dentrix Ascend.

Q. What type of pricing plans does Dentrix Ascend offer?

Dentrix Ascend offers the following pricing plans:

Pricing model: Subscription

Free Trial: Not Available

Pricing information is available on inquiry.

Q. What are the main features of Dentrix Ascend?

Dentrix Ascend offers the following features:

  • Appointment and procedure scheduling
  • Custom medical alerts
  • Customizable clinical charts
  • Customizable reports
  • Customizable templates
  • Customized to-do lists
  • Document management
  • Drag-and-drop treatment planner
  • Electronic insurance claim submission
  • Image annotation tools
  • Insurance plan and eligibility tracking
  • Ledger history
  • Multi-format report exports
  • Multi-location support
  • Patient overviews
  • Patient progress tracking
  • Patient record sharing between practice locations
  • Payment calculation
  • Perio charts
  • Recare plans
  • Referral tracking
  • Related procedure grouping
  • Role-based practice overview
  • Specific procedure payments
  • Task automation
  • Task statuses
  • User role assignment
  • Walkout statement creation

Q. Who are the typical users of Dentrix Ascend?

Dentrix Ascend has the following typical customers:

Small Business, Mid Size Business

Q. What languages does Dentrix Ascend support?

Dentrix Ascend supports the following languages:

English

Q. What type of pricing plans does Dentrix Ascend offer?

Dentrix Ascend has the following pricing plans:

Subscription

Q. Does Dentrix Ascend support mobile devices?

We do not have any information about what devices Dentrix Ascend supports

Q. What other apps does Dentrix Ascend integrate with?

Dentrix Ascend integrates with the following applications:

BirdEye, Elevatie, NexHealth, Relatient

Q. What level of support does Dentrix Ascend offer?

Dentrix Ascend offers the following support options:

FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials