Zingtree

4.4 (96)
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Build interactive decision trees that guide your teams.

About Zingtree

Zingtree allows you to build no-code, interactive decision trees that help you create agent scripts, guide customers, and manage internal processes. By turning your workflows into a choose-your-own-adventure-type experience, you help your users reach the next best action and make the complex simple. And because it’s a no-code solution, business users can create, deploy, and manage their decision trees with little-to-no IT work.
Zingtree also connects to a wide variety of tools – like Salesforce, Zendesk, Slack, and Intercom – so your information stays in sync.


Key benefits of Zingtree

Zingtree interactive decision trees help simplify complex processes and guide your teams or customers to the next best action. As a no-code solution, Zingtree minimizes the need for IT work, and lets you adapt decision trees, workflows and scripts quickly.

A remarkably flexible tool, Zingtree can be used in a variety of ways, but the most common include:
• Agent Scripting: Create a guided experience for your support reps, sales teams, or schedulers, so they can navigate your customers through complex processes while staying compliant and on-message.
• Internal Process: Make it easy for your teams to self-serve information and follow proper procedure, without needing expert support.
• Customer Self-Help: Provide your customers with a way to both answer their own questions without needing Customer Support (thereby reducing your bottom line), and generate their own price quotes (thereby increasing your top line).

Zingtree integrates with a wide variety of CRM, call center, and support tools, like Salesforce, Zendesk, Freshdesk, and more.


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Zingtree

4.4 (96)
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Starting Price

US$0.00
US$29.00
month

Pricing Options

Free version
Free trial
Free version
Free trial

Features

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197

Integrations

8
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Ease of Use

4.3 (96)
4.5 (263)

Value for Money

4.3 (96)
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Customer Service

4.5 (96)
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Reviews

Overall rating

4.4 /5
(96)
Value for Money
4.3/5
Features
4.2/5
Ease of Use
4.3/5
Customer Support
4.5/5

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Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 96
Isaac
Overall rating
  • Industry: Transportation/Trucking/Railroad
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Overall my experience with Zingtree has been great.

Reviewed on 19/06/2018

Zingtree helps our agents provide consistent support to our customers and allows them to easily...

Zingtree helps our agents provide consistent support to our customers and allows them to easily follow complex processes.

Pros

While the software takes a little while to get the hang of, the customer support is great - love the super fast response from the leadership team. When I point out something that's broken, it gets fixed usually in 24-48 hours which shows that Zingtree really values it's customers.

Cons

I wish there was a little more customizability with the Zendesk integration - for example, I wish it had the ability to automatically appear on the screen for agents when a specific category was selected or when a specific type of call came in.

Response from Zingtree

Hi Isaac -

The Zingtree Agent Scripting app for Zendesk can automatically select a tree based upon the Brand field, or the value in any custom field.

If you are using a screen pop software with Zendesk, then that may need to set the fields, but otherwise this is an integral part of Zingtree's Zendesk interface.

Happy to work with you to get this part in place...

Jessica
Overall rating
  • Industry: Telecommunications
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Easy, convenient, helpful

Reviewed on 21/06/2018

As the Training Supervisor for a company I get wide range of benefits from the use of Zingtree. ...

As the Training Supervisor for a company I get wide range of benefits from the use of Zingtree. From the classroom, to the floor, and finally continued education there is benefit from Zingtree along the whole way.

Pros

I love the smooth user friendly interface. The flexibility in creating job specific trees. The complete ease of use for a wide variety of agents. It takes a lot of guess work out out of difficult systems.

Cons

The development of existing trees can be a little hard at times. Especially when the tree is very large. It is very easy to get "lost".

Ahmed
Overall rating
  • Industry: Logistics & Supply Chain
  • Company size: 201–500 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Was easy to setup and meets our needs

Reviewed on 18/06/2018

Helped our after hours support.

Helped our after hours support.

Pros

Easy to learn/implement, features are straight forward with already pre-set themes.
Ability to have multiple level permissions is a plus also.

Cons

Could use more updated forms.
Themes seem to be limited.
Some sites are not fully compatible with browser settings.

Response from Zingtree

As far as themes go, we offer several templates, which are easy to change basic color schemes. These also generate CSS files, which a web developer can further customize to do some really custom work.

Not sure what the compatibility issue is. Decision trees can be embedded into other sites via iFrame code, or a Javascript based pop-up menu.

Rachelle
Overall rating
  • Industry: Executive Office
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Very easy to set up. I wish there were a few more features.

Reviewed on 18/06/2018

Pros

I like how easy it is to set up new trees. There are also a lot of customizable settings. When employees are added to the zingtree admin list, it is easy for them to also figure out how to use the system. When changes need to be made, it is easy to do so and changes are reflected immediately.

Cons

Setting up training simulations is not easy. Wish there were more options for multiple choice and scoring. I do not like how only one user can be signed in at a time.

Morgan
Overall rating
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support

Team is really available to help and they are knowledgeable about their own system and...

Reviewed on 22/06/2018

Pros

It's easy to use. As stated above, the customer support is helpful when setting up your trees. The system overall isn't bad.

Cons

Its hard to make anything look professional without custom html and css. Maybe add more customization or drag and drop capabilities for customers with less technical background

Showing 5 reviews of 96 Read all reviews

Zingtree FAQs

Below are some frequently asked questions for Zingtree.

Zingtree offers the following pricing plans:

  • Starting from: US$0.00
  • Free Trial: Available

Zingtree's subscription pricing starts at $25/month

Zingtree has the following typical customers:

2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

Zingtree supports the following languages:

English

Zingtree supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Zingtree integrates with the following applications:

Desk.com, Freshdesk, Intercom, Salesforce Sales Cloud, WordPress, Zapier, ZenDesk Chat, Zendesk Suite

Zingtree offers the following support options:

Email/Help Desk, Chat

Related categories

See all software categories found for Zingtree.