NCR Aloha

Technology to help you run your restaurant end-to-end

3.6 /5 (70 reviews) Write a Review!

NCR Aloha Overview

What is NCR Aloha?

NCR Aloha is a cloud-enabled restaurant management platform, sold via subscription, that serves as the heart of a restaurant’s operations – from digital ordering and point-of-sale to payments, from consumer engagement to back office and beyond. The platform provides everything a brand needs to run a restaurant, all integrated and packaged together.

Aloha empowers restaurant to create amazing (and unified) guest experiences – wherever they begin or end – extending their presence to ecommerce, curbside pickup, delivery and consumer mobile. What makes Aloha special? Everything we do with our software is platform based and is driven by an API-first approach that enables restaurants to implement new technologies and innovations faster, while driving consistency in the guest experience across multiple channels. Aloha delivers ease-of-use and a consistent user experience across restaurants, which translates into reduced training time and expense for operators using Aloha that are hiring from within the industry. Additionally, restaurant brands can start using Aloha as a single site, independent restaurant and the platform grows with their business without a need to rip and replace their technology once they grow to be a larger brand.

Additional capabilities of the Aloha platform include contactless dining, loyalty, gift cards, delivery and takeout management, EMV payments and integrations with over 200 solution partners. With hardware, software, payments and support all included in as a subscription, Aloha is used by restaurants of all sizes, including bars, fast casual brands, quick service restaurants, bakeries, pizza chains, fine dining restaurants, casual dining restaurants and cafes.

NCR Aloha Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Subscription
Value for money

NCR Aloha Features

Devices
Business size
S M L
Markets
United States
Supported Languages
English

Media

Aloha Essentials is an all-in-one restaurant management solution with everything you need to run your restaurant
Give guests a safe, easy way to order and pay while dining-in.
Get a better understanding of your restaurant so you can make the best decisions for your business.
Allow guests to pay in a contactless way on their phones: no need to give away their credit card or touch a pen or bill folio.
NCR Aloha is purpose-built for full service, quick service and everything in between.
Restaurant owners can keep on eye on their restaurant anywhere, anytime with real-time alerts and mobile management.
NCR Aloha video NCR Aloha video NCR Aloha video NCR Aloha screenshot: Aloha Essentials is an all-in-one restaurant management solution with everything you need to run your restaurant NCR Aloha screenshot: Give guests a safe, easy way to order and pay while dining-in. NCR Aloha screenshot: Get a better understanding of your restaurant so you can make the best decisions for your business. NCR Aloha screenshot: Allow guests to pay in a contactless way on their phones: no need to give away their credit card or touch a pen or bill folio. NCR Aloha screenshot: NCR Aloha is purpose-built for full service, quick service and everything in between. NCR Aloha screenshot: Restaurant owners can keep on eye on their restaurant anywhere, anytime with real-time alerts and mobile management.

NCR Aloha Reviews

NCR Aloha Reviews

Overall rating
3.6
/
5
Excellent
23

Very good
22

Average
11

Poor
7

Terrible
7

Value for Money
3.3
Features
3.8
Ease of Use
3.8
Customer Support
3.1
64% recommended this app
Edward L.

Aloha Everybody

We have partnered with NCR and have had a great experience from install to support.


Peggy S.

NCR Aloha is here to stay

Very satisfied with the software programming overall. Very happy with our local account rep and local support. The support they give us is tremendous. We have been with Aloha / NCR for six years, started with 4 locations, and have added 3 more in the last 4 years. We have the same account rep which is terrific. He knows our Brand, our set up, and is able to make valuable suggestions to make us successful.


Patrick L.

Review of Aloha

Good - We enjoyed working with the local branch and helping us set up or system.


Verified Reviewer

Aloha to Aloha

Aloha was a leader in the industry, but I don't feel they have kept up with the other, newer and more streamlined systems. I've often felt as though they keep trying to put makeup on the old version and not bring anything new. But the cost associated with this system is astronomical.


Andrew M.

My Review

Overall, it's been a mixed experience. Our local retailer got bought out by NCR and that's been a difficult process because the level of personal support changed for the worse. One of our largest deployments was delayed by six months+ because they couldn't supply us with hardware! Yes, NCR could not supply the stuff they manufacture. But again, that's not a software issue. Specifically software, it's been a good experience.


Edward L.
Industry: Food & Beverages
Company size: 51-200 Employees

Aloha Everybody

Used Daily for 2+ years
Reviewed on 12/11/2020
Review Source: Capterra

We have partnered with NCR and have had a great experience from install to support.

Pros

Ease of use and the ability for our management teams to continue to program easily with out support.

Cons

The software and hardware were outdated in 7 years and cost a good amount of money. It’s understandable that technology advances exponentially however It becomes an annoyance to spend so much money for a limited time frame. NCR should have a trade program to help with the transition.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

Peggy S.
Industry: Hospitality
Company size: 501-1,000 Employees

NCR Aloha is here to stay

Used Daily for 2+ years
Reviewed on 10/11/2020
Review Source: Capterra

Very satisfied with the software programming overall. Very happy with our local account rep and local support. The support they give us is tremendous. We have been with Aloha / NCR for six years, started with 4 locations, and have added 3 more in the last 4 years. We have the same account rep which is terrific. He knows our Brand, our set up, and is able to make valuable suggestions to make us successful.

Pros

Asking the right questions to the right people, NCR can pretty much do anything we request. We use most of your product, including take out and delivery. I like that everything is integrated.
We upgraded to command center from secure access to manager our 7 locations, great software. Having terminal access to the locations is great for testing and training.
Management loves the Pulse App.

Cons

The way take out and delivery is programmed through AO. The delay between the POS data base and ATO is tedious.

The help desk support lately has not been as good since COVID. Most issues need to be escalated to a level 3 tech, and no one can be found when needed. Waiting and waiting for a call back. We have to reach out to our local support in most cases to finish the support call. Very frustrating for our teams in the restaurant.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Patrick L.
Industry: Restaurants
Company size: 2-10 Employees

Review of Aloha

Used Daily for 1+ year
Reviewed on 14/12/2020
Review Source: Capterra

Good - We enjoyed working with the local branch and helping us set up or system.

Pros

The ability to integrate with many other third party software companies was very important to us. We are anticipating scaling in size quickly over the next few years and didn't want to outgrow our system.

Cons

None - we are happy with the software. We would perhaps like more training so that we can fully utilize parts of the software that we may not know exist.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 6.0/10

Verified Reviewer
Industry: Hospitality
Company size: 51-200 Employees

Aloha to Aloha

Used Other for 2+ years
Reviewed on 21/08/2020
Review Source: Capterra

Aloha was a leader in the industry, but I don't feel they have kept up with the other, newer and more streamlined systems. I've often felt as though they keep trying to put makeup on the old version and not bring anything new. But the cost associated with this system is astronomical.

Pros

I really like the setup and the presentation of the software. The older versions were always clean and I like that they kept this through the years. The software works well and is user-friendly. The layout is nice and easy to read and find what you are looking for. I mostly liked the ability to pull up the reporting on my phone via the app. It was amazing!

Cons

This program continues to grow and expand but I don't feel it is doing so in a good way. While they focus on what they have always done, other systems provide more and seem to do so in a more streamlined manner. The support is lacking and hard to get through to the right person to help. They use so many people or satellite companies that have limited resources. I used one that said they were large and could handle all we were rolling out, but they could not. They were never there when we needed them.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 6.0/10

Andrew M.
Industry: Restaurants
Company size: 201-500 Employees

My Review

Used Daily for 2+ years
Reviewed on 12/11/2020
Review Source: Capterra

Overall, it's been a mixed experience. Our local retailer got bought out by NCR and that's been a difficult process because the level of personal support changed for the worse. One of our largest deployments was delayed by six months+ because they couldn't supply us with hardware! Yes, NCR could not supply the stuff they manufacture. But again, that's not a software issue. Specifically software, it's been a good experience.

Pros

Device compatibility across windows workstations. Ease of end user use and ease of basic programming.

Cons

The worst part for us is the lack of the ability to push out changes to terminals without doing a complete system refresh and taking the entire FOH down for > 3 minutes. Often we'll notice a price or an item issue during business hours and have to take the whole FOH down just to update a modifier or something of the like. Also, there's no compatible tablets that work with chip and pin to line bust and run faster drive thru service. That's more of a hardware issue for sure, but it's a real sour note for us. Additionally the IBER process seems to be pretty fragile when using third party services like omnivore and even above store reporting suites. We'll have an IBER crash at least once a week during a busy shift.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

User recommendation
7/10
Based on 70 user ratings
Compare user recommendation rating with alternatives
Compare with alternatives

NCR Aloha Pricing

NCR Aloha Pricing

Starting from
N/A
Free Trial
Subscription
Value for money
Value for Money
3.3/5
Based on 70 user ratings
Compare value for money rating with alternatives
Compare with alternatives

NCR Aloha Features

NCR Aloha Features

API
Activity Dashboard
Activity Tracking
Automatic Notifications
Calendar Management
Contact Management
Custom Fields
Customer Database
Customisable Branding
Customisable Reporting
Customisable Templates
Data Import/Export
Electronic Payments
Email Integration
Real Time Data
Reminders
Reporting & Statistics
Social Media Integration
Surveys & Feedback
Third Party Integration
Features
3.8/5
Based on 70 user ratings
Compare features rating with alternatives
Compare with alternatives

Categories

Additional information for NCR Aloha

Additional information for NCR Aloha

Key features of NCR Aloha

  • Built for handheld devices and mobile phones
  • Category sales reports
  • Consumer engagement
  • Continued functionality without internet
  • Delivery management
  • Employee theft
  • Enter orders
  • Fixed POS terminals
  • Item sales reports
  • Labour costs reports
  • Multi-functional POS
  • Multiple layers of redundancy
  • On-premise POS software with data services in the cloud
  • Payments
  • Product mix reports
  • Reports
  • Security
  • Server sales reports
  • Service speed reports
  • Streamline food preparation
  • Total sales reports

Benefits

Increase speed and efficiency: NCR Aloha is a purpose-built, industry-tested solution that offers thousands of features to help you work faster, like the ability to edit orders on the fly, nested modifiers, tip share, true redundancy and more.

Enable an easy, contactless experience: Guests will rest easier with contactless experiences that enable them to order and pay while avoid handing over their credit card or touching other shared surfaces

Accelerate your digital strategy: Provide guests with a great online and mobile ordering experiences with location-specific menus and online payment

Manage your system from anywhere: Pricing, POS layouts, display graphics and more are all centralized in one cloud-based management system to help you manage your restaurant (or restaurants) from anywhere.

Create Greater Brand Engagement: Target loyalty programs and gift cards to you best customers to increase sales or influence decisions

Aloha POS offers a variety of reports including total sale, server sales, product mix, item and category sales, labor costs, and service speed.

Aloha POS is an ideal solution for all restaurant types or sizes and thanks to its flexibility, users can add or remove products from their software package at anytime.

Security features offered by Aloha POS include threat detection, employee theft and compromise prevention.

NCR Aloha FAQs

NCR Aloha FAQs

Below are some frequently asked questions for NCR Aloha.

Q. What type of pricing plans does NCR Aloha offer?

NCR Aloha offers the following pricing plans:

Pricing model: Subscription

Free Trial: Not Available

Q. What are the main features of NCR Aloha?

NCR Aloha offers the following features:

  • Built for handheld devices and mobile phones
  • Category sales reports
  • Consumer engagement
  • Continued functionality without internet
  • Delivery management
  • Employee theft
  • Enter orders
  • Fixed POS terminals
  • Item sales reports
  • Labour costs reports
  • Multi-functional POS
  • Multiple layers of redundancy
  • On-premise POS software with data services in the cloud
  • Payments
  • Product mix reports
  • Reports
  • Security
  • Server sales reports
  • Service speed reports
  • Streamline food preparation
  • Total sales reports

Q. Who are the typical users of NCR Aloha?

NCR Aloha has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

Q. What languages does NCR Aloha support?

NCR Aloha supports the following languages:

English

Q. Does NCR Aloha support mobile devices?

We do not have any information about what devices NCR Aloha supports

Q. What other apps does NCR Aloha integrate with?

NCR Aloha integrates with the following applications:

7shifts, Clear Spider, HotSchedules, Hubworks Hostel Management, QSROnline, SailPlay Loyalty, SynergySuite, TimeForge, WebRezPro, Wisetail LMS

Q. What level of support does NCR Aloha offer?

NCR Aloha offers the following support options:

Online Support, Phone Support, FAQs, Video Tutorials