Aloha POS Overview
What is Aloha POS?
NCR Aloha POS is a restaurant POS (point-of-sale) system that is flexible and scalable to any size and type of restaurant whether it is fine dining or quick service. It is a fully featured solution that is available as a stand-alone system or as a web-based program. Aloha POS enables mobile ordering and payment, table and reservation management, takeout and delivery mapping, as well as kitchen production.
Aloha POS offers users an intuitive visual interface that supports check spitting, card processing, loyalty programs and gift cards. There is also a mobile version of NCR Aloha POS software available for iPad and iPhone.
Aloha POS offers a variety of summary reports including total sale, server sales, product mix, item and category sales, labor costs, and service speed. If an item is running low, users will be able to see exactly how much stock is left and all data is synchronized between devices including handhelds and mobiles connected to the Aloha POS app.
If the establishment's internet goes down, Aloha POS will still process and take orders thanks to its multiple layers of redundancy. The NCR company offers free software upgrades and next generation hardware terminals every five years.
Aloha POS Overview
Pricing
Pricing options
All-inclusive monthly payment. No contract period required. No unexpected costs. Users can add or remove products anytime.
Contact NCR Aloha POS for pricing.
Aloha POS Features
Media
Aloha POS Reviews
Aloha POS Reviews
Perfect for Restaurants
Overall it works great with ADP interface for timekeeping.
Aloha to Aloha
Aloha was a leader in the industry, but I don't feel they have kept up with the other, newer and more streamlined systems. I've often felt as though they keep trying to put makeup on the old version and not bring anything new. But the cost associated with this system is astronomical.
It always comes down to service
I withheld final payment for the system until all the kinks were worked out and toward the end, I was told I was being given a discount of 10%. I still paid the full contracted amount that was agreed upon before the system was installed, but was confused how the discount was applied since the payment was the same. After many discussions, I finally understood: I was given a pre-purchase discount that sales personnel are allowed to give at their discretion. Someone in billing told me that "I was chosen" for the discount and it did not have to be given and she hoped that would show me their level of commitment. I told her, though the discount was appreciated when it was given months before, the initial discount had nothing to do with the service issues that occurred at installation, hence, that discount could not be applied to the problem. I told her that as a restaurant owner, I could not give someone a gift card as a gesture of generosity, and then, if when using it they had a bad experience, tell them, "at least you didn't pay full price"!
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Aloha! Hello!
Pros
Aloha is a lifesaver! I have used many many systems in my 10 years as a waitress and the majority of the companies I have worked for prefer Aloha. The amount of modifiers per entree items help with being intuitive and helps with server training as well. Each entree can be assigned certain buttons that help the servers efficiently place orders with ease of access. There is also a way to add and delete buttons so that should your menu change or need updating, there is a way to update within 24 hours.
Cons
Adding and Deleting buttons is a little complicated if you are not familiar with the system. While you CAN do a lot with the system, it does take a lot of customer support to help any new users navigate through the software. This is a small price to pay for the ease of access that Aloha provides.
Perfect for Restaurants
Overall it works great with ADP interface for timekeeping.
Pros
Aloha is perfect for restaurants industries. I used it at Fatburger at all our store locations. We pulled payroll hours and exported it into ADP easily.
Cons
I can't say much about what I liked least about it since I only used it for payroll purposes. However it had over great functions.
Aloha to Aloha
Aloha was a leader in the industry, but I don't feel they have kept up with the other, newer and more streamlined systems. I've often felt as though they keep trying to put makeup on the old version and not bring anything new. But the cost associated with this system is astronomical.
Pros
I really like the setup and the presentation of the software. The older versions were always clean and I like that they kept this through the years. The software works well and is user-friendly. The layout is nice and easy to read and find what you are looking for. I mostly liked the ability to pull up the reporting on my phone via the app. It was amazing!
Cons
This program continues to grow and expand but I don't feel it is doing so in a good way. While they focus on what they have always done, other systems provide more and seem to do so in a more streamlined manner. The support is lacking and hard to get through to the right person to help. They use so many people or satellite companies that have limited resources. I used one that said they were large and could handle all we were rolling out, but they could not. They were never there when we needed them.
Easiest POS System To Learn
Pros
I’ve been using this POS system for 4 years and it didn’t take long to understand how it works.
Cons
This software will glitch from time to time when pressing certain command buttons.
It always comes down to service
I withheld final payment for the system until all the kinks were worked out and toward the end, I was told I was being given a discount of 10%. I still paid the full contracted amount that was agreed upon before the system was installed, but was confused how the discount was applied since the payment was the same. After many discussions, I finally understood: I was given a pre-purchase discount that sales personnel are allowed to give at their discretion. Someone in billing told me that "I was chosen" for the discount and it did not have to be given and she hoped that would show me their level of commitment. I told her, though the discount was appreciated when it was given months before, the initial discount had nothing to do with the service issues that occurred at installation, hence, that discount could not be applied to the problem. I told her that as a restaurant owner, I could not give someone a gift card as a gesture of generosity, and then, if when using it they had a bad experience, tell them, "at least you didn't pay full price"!
Pros
It works! It accomplishes what we need for the most part and the issues that arise from time to time are generally dealt with easily.
Cons
Service. Setting up the system was a horrible experience. There were no less than 3 trained technicians working on the install, yet it took 4 painful weeks to finally get it working the way it should.
Because it is a computer, I find it hard to believe that we are told sometimes that it cannot do that.
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Aloha POS Pricing
Aloha POS Pricing
All-inclusive monthly payment. No contract period required. No unexpected costs. Users can add or remove products anytime.
Contact NCR Aloha POS for pricing.
All-inclusive monthly payment. No contract period required. No unexpected costs. Users can add or remove products anytime.
Contact NCR Aloha POS for pricing.
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Aloha POS Features
Aloha POS Features
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Categories
Categories
Additional information for Aloha POS
Additional information for Aloha POS
Key features of Aloha POS
- Built for handheld devices and mobile phones
- Category sales reports
- Consumer engagement
- Continued functionality without internet
- Delivery management
- Employee theft
- Enter orders
- Fixed POS terminals
- Item sales reports
- Labour costs reports
- Multi-functional POS
- Multiple layers of redundancy
- On-premise POS software with data services in the cloud
- Payments
- Product mix reports
- Reports
- Security
- Server sales reports
- Service speed reports
- Streamline food preparation
- Total sales reports
Benefits
Aloha POS is available as both an on-premise software and a cloud-based service with data storage.
Restaurant owners and managers can streamline their restaurant’s processes including order routing, breakdowns, and kitchen management.
Aloha POS offers a variety of reports including total sale, server sales, product mix, item and category sales, labor costs, and service speed.
Aloha POS is an ideal solution for all restaurant types or sizes and thanks to its flexibility, users can add or remove products from their software package at anytime.
Security features offered by Aloha POS include threat detection, employee theft and compromise prevention.
Aloha POS FAQs
Aloha POS FAQs
Below are some frequently asked questions for Aloha POS.
Q. What type of pricing plans does Aloha POS offer?
Aloha POS offers the following pricing plans:
Pricing model: Subscription
Free Trial: Not Available
All-inclusive monthly payment. No contract period required. No unexpected costs. Users can add or remove products anytime. Contact NCR Aloha POS for pricing.
Q. What are the main features of Aloha POS?
Aloha POS offers the following features:
- Built for handheld devices and mobile phones
- Category sales reports
- Consumer engagement
- Continued functionality without internet
- Delivery management
- Employee theft
- Enter orders
- Fixed POS terminals
- Item sales reports
- Labour costs reports
- Multi-functional POS
- Multiple layers of redundancy
- On-premise POS software with data services in the cloud
- Payments
- Product mix reports
- Reports
- Security
- Server sales reports
- Service speed reports
- Streamline food preparation
- Total sales reports
Q. Who are the typical users of Aloha POS?
Aloha POS has the following typical customers:
, ,
Q. What languages does Aloha POS support?
Aloha POS supports the following languages:
English
Q. What type of pricing plans does Aloha POS offer?
Aloha POS has the following pricing plans:
Subscription
Q. Does Aloha POS support mobile devices?
Aloha POS supports the following devices:
iPhone, iPad
Q. What other apps does Aloha POS integrate with?
Aloha POS integrates with the following applications:
7shifts, Clear Spider, HotSchedules, Hubworks Hostel Management, QSROnline, SailPlay Loyalty, SynergySuite, TimeForge, WebRezPro, Wisetail LMS
Q. What level of support does Aloha POS offer?
Aloha POS offers the following support options:
Online Support, Phone Support
