About Toast POS

Toast is a Point of Sales (POS) software which allows business owners to reduce operational costs, increase staff efficiencies, and improve customer experience. The software can be paired only with an Android tablet and offers no support for iPad at present. The software caters to the needs of several outlets in quick service restaurants (QSR), fine dining restaurants, coffee outlets, bakery’s, pizza chains, and breweries & bars.

Toast POS offers menu management features that include setting up the entire menu including all the groups & sub-groups, customizing menu’s separately for online & offline audiences, and adding time specific pricing for menu’s such as happy hour menu. The product provides a restaurant ordering feature that offers capability to take orders on the fly, sending automatic notifications to the server when the order is ready, and splitting bills & menu items among customers. The solution simplifies payments for the customers & business owners by offering features such as 'pay at the table', tipping servers directly from the tablets, emailing receipts or printing them through integration with an external printer, and the ability to turn payments into loyalty points redeemable on future visits. The product also tracks real-time menu sales and provides users with detailed reporting of product mix across all menus.

Toast POS operates on a subscription based pricing model based on the core software in addition to offering add-on modules such as online ordering, loyalty programs, and digital & physical gift cards. The product also offers bundled hardware with a one-time pricing option. Some of the key customers of ToastPOS include Lakewood Brewing Company, Paris Creperie, Beach Hut Deli, and Fresh City.

Pricing starting from:

N/A

  • Free Version
  • Free Trial
  • Subscription

Key benefits of Toast POS

- Toast POS allows food servers to take orders directly with the POS tablets, avoiding the hassles of them running back and forth between kitchen, terminals, or the serving tables.

- The product offers an intuitive interface with features such as adding or removing menu items, changing interface layouts, marking stock outs, all from the tablet’s interface.

- The solution enables users to pay bills, sign receipts, and offer tip right at their tables using the tablet’s interface.

- Toast POS allows the users to perform extensive customizations on its interface. It provides options to customize the entire menu, adding role-based permissions and automating discounts & loyalty program workflows.

- The product also enables restaurant owners to track staff performance on key metrics by sending daily email digests on the key parameters.

Business size

S M L

Deployment

  • Cloud-based
  • On-premise

Markets

United States

Supported Languages

English

Pricing starting from:

N/A

  • Free Version
  • Free Trial
  • Subscription

Images

Toast POS Software - Toast POS allows customers to split checks & menu items
Toast POS Software - Toast POS allows guests to pay bills at their tables
Toast POS Software - Toast POS enables taking orders on the fly
Toast POS Software - Toast POS enables the generation of real-time reports on key parameters
Toast POS Software - Toast POS offers automatic notifications to servers on order completion
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Toast POS video
Toast POS video
Toast POS video
Toast POS Software - Toast POS allows customers to split checks & menu items
Toast POS Software - Toast POS allows guests to pay bills at their tables
Toast POS Software - Toast POS enables taking orders on the fly
Toast POS Software - Toast POS enables the generation of real-time reports on key parameters
Toast POS Software - Toast POS offers automatic notifications to servers on order completion

Features

Total features of Toast POS: 73

  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Alerts/Notifications
  • Barcode / Ticket Scanning
  • Billing & Invoicing
  • Built-in Accounting
  • Cash Management
  • Commission Management
  • Credit Card Processing
  • Customer Accounts
  • Customer Management
  • Customisable Branding
  • Customisable Reports
  • Data Import/Export
  • Delivery Estimate
  • Delivery Management
  • Discount Management
  • Electronic Payments
  • Electronic Signature
  • Email Marketing
  • Employee Management
  • Food Delivery Dispatching
  • For Bakeries
  • For Bars/Clubs
  • For Restaurants
  • Gift Card Management
  • Inventory Control
  • Inventory Management
  • Inventory Tracking
  • Item Management
  • Kitchen / Menu Management
  • Loyalty Program
  • Menu Builder
  • Mobile Access
  • Mobile Payments
  • Multi-Location
  • Online Ordering
  • Online Payments
  • Order Entry
  • Order Management
  • Order Scheduling
  • Order Tracking
  • Ordering Automation
  • POS Integration
  • Payment Processing
  • Point of Sale (POS)
  • Pricing Management
  • Promotions Management
  • Real Time Analytics
  • Real Time Monitoring
  • Real Time Reporting
  • Receipt Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Reservations Management
  • Restaurant POS
  • Retail Inventory Management
  • Returns Management
  • Returns Tracking
  • SMS Messaging
  • Sales Reports
  • Separate Checks
  • Split Checks
  • Status Tracking
  • Table Management
  • Third Party Integrations
  • Tips Management
  • Transaction History
  • Wait List Management
  • Website Personalisation
  • eCommerce Management

Alternatives

Revel Systems

3.7
#1 Alternative to Toast POS
Revel iPad point-of-sale system for restaurants, bars, retail, quick service restaurants, and enterprises. We help you...

NCR Aloha

3.7
#2 Alternative to Toast POS
NCR Aloha is a cloud-enabled restaurant management and point-of-sale (POS) platform that helps restaurants focus on...

Square Point of Sale

4.7
#3 Alternative to Toast POS
Square Point of Sale is a POS solution for Android and iOS devices which includes tools for managing payments, digital...

Clover

3.9
#4 Alternative to Toast POS
Clover is an all-in-one platform designed to help on and offline retailers, quick service restaurants, and other...

Reviews

Overall rating

4.1 /5
(316)
Value for Money
3.8/5
Features
4.0/5
Ease of Use
4.2/5
Customer Support
3.7/5

Already have Toast POS?

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Showing 5 reviews of 316
Jayelynn
Overall rating
  • Industry: Food & Beverages
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Incredibly Efficient!

Reviewed on 5/09/2019

Overall, I'm thrilled we switched to Toast. It's simple to use, has made us more efficient, and...

Overall, I'm thrilled we switched to Toast. It's simple to use, has made us more efficient, and wasn't as expensive as similar systems.

Pros

Compared to POS systems I've used in the past, Toast is a lifesaver! It has tremendously improved efficiency and flow of our Taproom. We now have the ability to swipe a card and store credit card information; which is a huge benefit for those of us in co-op spaces. Although they look bulky, their handhelds fit into your back pocket and allow us to close tabs out table side. They are shock and water resistant, plus you can log into more than one device at the same time so if you're working alone, you can close out multiple parties at once. As a GM, I'm grateful that Toast is not only cloud-based, but allows me to access the back end from my laptop or smart phone so I don't have to be onsite to make system changes. Updates are incredibly quick so there's not a ton of down time. There is also Toast Central, where you can troubleshoot issues yourself rather rather than immediately calling Support. They are helpful instructions with screenshots and videos.

Cons

Customer Support is hit or miss. I always get an answer, it's just a matter of when I get it. After hours and on weekends, I feel like their staffing is very limited which leads to delays in getting immediate help. Thankfully it's only happened once where I needed a quick answer and wasn't able to get it.

Alternatives Considered

Aloha EPOS

Reasons for Choosing Toast POS

The main reason was functionality. TouchBistro required us to use card readers attached to iPads, but finding iPad protectors that would allow enough room for the card readers was extremely difficult. I also had to be onsite to make any changes to the back end which was extremely inconvenient.

Switched From

TouchBistro

Reasons for Switching to Toast POS

While it has a lot of features, we couldn't justify the cost versus the features we would actually be using. Since we don't have a kitchen in our Taproom, we didn't need the inventory and recipe features that make Aloha a standard in our industry.

Response from Toast

Hi Jayelynn, Jasmine from Toast here. Thank you for your feedback. We are thrilled to hear how multiple features of Toast have improved your operations, and that you are taking full advantage of Toast Central as a resource!

Verified Reviewer
Overall rating
  • Industry: Consumer Goods
  • Company size: 11-50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Toast--Support when you need it.

Reviewed on 16/05/2019

We are still early in the implementation of using Toast, but thus far I have been very impressed...

We are still early in the implementation of using Toast, but thus far I have been very impressed with their customer service and professional manner in which they have trained and supported our company.

Pros

I love that Toast supports their product. You can call and get someone on the line that will help you answer your questions. They also provide the hardware necessary to run their software. They are constantly updating their software to meet the needs of their users and are staying current with the technology. One option that is particularly useful to us is printing individual labels for each shake. In other words, we could have a bus of individuals come to our restaurant, and we need to print individual labels on each shake to identify what is in the shake so that it gets to the right person. In the past, we had to individually write on each cup.

Cons

The most difficult part to swallow is the fact that you have a monthly payment for the software--even if you are a seasonal business and only open for less than half the year. Toast will make some concessions for that, but it still seems costly since our other solution we used was free and pretty much did everything we needed short of printing individual labels for the shakes.

Alternatives Considered

Square for Retail

Reasons for Switching to Toast POS

We chose Toast over Square because of: 1. Dedicated support 2. Individual labels for each shake 3. Text notifications to customer when their food is done 4. More reliable KDS (Kitchen Display Systems) 5. Much larger and more functional KDS screens
Christopher
Overall rating
  • Industry: Food & Beverages
  • Company size: 201-500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Ease of use puts the butter on Toast

Reviewed on 25/06/2022

Toast is very easy to understand and operate making Labor control and sales tracking a breeze....

Toast is very easy to understand and operate making Labor control and sales tracking a breeze. Integration with payroll is fast and simple. Customer service is top notch.

Pros

The ease of use of Toast makes it very convenient for training of new employees. Jelly for Toast makes payroll integration simple and fast. Sales and labor reports are clear and easy to understand making decisions for labor control simple to make.

Cons

Offline payments can create issues if the customer doesn't have funds on the card used. Ghost checks can occur if handhelds are not synced daily.

Holley
Overall rating
  • Industry: Accounting
  • Company size: 11-50 Employees
  • Used Weekly for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 0.0 /10

Poor Customer Service

Reviewed on 1/07/2022

Overall experience has not been good, should have stayed with Square, We Work, and Gusto.

Overall experience has not been good, should have stayed with Square, We Work, and Gusto.

Pros

I was happy to have one software to for scheduling, POS, and payroll together. We should have stayed with having 3 separate products that integrated with each other.

Cons

Very poor customer service. Each person I reached out to for help just wanted to pass me to someone else or open a Ticket that has yet to be solved. I do receive emails from them stating my cases have been solved, but my issues have not been solved.

The reports are hard to use and I usually have to cobble multiple reports together to get any meaningful information. This software was written without consulting any accounting people. Data entry for tips in payroll is painful. Direct deposit for payroll is 4 days, yikes! And there is no termination check process, at least that I have found.

Every feature is an add on with a price. Want a Tip Manager (good luck getting help setting this up), that is extra; want to intergrade with your accounting software, that is extra; want payroll to track time off, that is extra; etc....

Brenten
Overall rating
  • Industry: Industrial Automation
  • Company size: 2-10 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

Great For Restaurants

Reviewed on 25/05/2022

It’s a great option but geared more toward restaurants and food delivery. Amazing interface that is...

It’s a great option but geared more toward restaurants and food delivery. Amazing interface that is clean and modern!

Pros

I loved a lot of the features of this software but my favorite was the user interface. It was so sleek and modern and very straightforward to use. Lots of great features to make transactions go smooth.

Cons

I was frustrated that it is more suited for just restaurant use as I really wanted it to work for my business.

Alternatives Considered

KORONA

Reasons for Choosing Toast POS

I was looking for something more modern and minimalist.

Switched From

SpotOn

Reasons for Switching to Toast POS

I thought the interface was a lot nicer.
Showing 5 reviews of 316 Read all reviews

Toast POS FAQs

Below are some frequently asked questions for Toast POS.

Toast POS offers the following pricing plans:

  • Pricing model: Free Version, Subscription
  • Free Trial: Not Available

Starter: From $0 per month (Flexible payment options available) Essentials: $165 per month (3 months free on Online Ordering) Custom: Custom Price New Restaurant Basics: $110 per month

Toast POS has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000

Toast POS supports the following languages:

English

Toast POS supports the following devices:

Android (Mobile)

Toast POS integrates with the following applications:

7shifts, Avero Slingshot, BevSpot Food and Beverage Management, Chowly, Cirrus, Cohesion, Como Sense, Compeat, Craftable, CrunchTime, CrunchTime TeamworX, DAVO, DolceClock, DoorDash, Envysion Managed Video Solution, GrubHub, Harri, Homebase, HotSchedules, Incentivio, LevelUp, Marketman, Odeko, Olo, OpenTable, Paytronix, PeachWorks, Proliant, Punchh, QuickBooks Online Advanced, Raydiant, Repeat Returns, Restaurant365, Resy OS, Sauce, SevenRooms, Sling, Solink, SynergySuite, TapMango, Tock, Vestwell, Yellow Dog Inventory, xtraCHEF

Toast POS offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep)

Related categories

See all software categories found for Toast POS.