Toast POS
About Toast POS
Toast is a Point of Sales (POS) software which allows business owners to reduce operational costs, increase staff efficiencies, and improve customer experience. The software can be paired only with an Android tablet and offers no support for iPad at present. The software caters to the needs of several outlets in quick service restaurants (QSR), fine dining restaurants, coffee outlets, bakery’s, pizza chains, and breweries & bars.
Toast POS offers menu management features that include setting up the entire menu including all the groups & sub-groups, customizing menu’s separately for online & offline audiences, and adding time specific pricing for menu’s such as happy hour menu. The product provides a restaurant ordering feature that offers capability to take orders on the fly, sending automatic notifications to the server when the order is ready, and splitting bills & menu items among customers. The solution simplifies payments for the customers & business owners by offering features such as 'pay at the table', tipping servers directly from the tablets, emailing receipts or printing them through integration with an external printer, and the ability to turn payments into loyalty points redeemable on future visits. The product also tracks real-time menu sales and provides users with detailed reporting of product mix across all menus.
Toast POS operates on a subscription based pricing model based on the core software in addition to offering add-on modules such as online ordering, loyalty programs, and digital & physical gift cards. The product also offers bundled hardware with a one-time pricing option. Some of the key customers of ToastPOS include Lakewood Brewing Company, Paris Creperie, Beach Hut Deli, and Fresh City.
Key benefits of Toast POS
- Toast POS allows food servers to take orders directly with the POS tablets, avoiding the hassles of them running back and forth between kitchen, terminals, or the serving tables.
- The product offers an intuitive interface with features such as adding or removing menu items, changing interface layouts, marking stock outs, all from the tablet’s interface.
- The solution enables users to pay bills, sign receipts, and offer tip right at their tables using the tablet’s interface.
- Toast POS allows the users to perform extensive customizations on its interface. It provides options to customize the entire menu, adding role-based permissions and automating discounts & loyalty program workflows.
- The product also enables restaurant owners to track staff performance on key metrics by sending daily email digests on the key parameters.
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Reviews
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- Industry: Hospitality
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
I like toast
Reviewed on 29/04/2024
Pros
User interface is easy. I can find what I am looking for quickly.
Cons
Can be confused with other options and new updates are hard to confirm
Response from Toast
Hi Jack, thanks for taking the time to leave us a review! We're happy to know that you're finding the interface easy to use! if you haven't already, join the Toast community at community.toasttab.com to connect with other restaurants!
- Industry: Food & Beverages
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
All function, little form
Reviewed on 27/03/2023
Working with a product that was actually intended for restaurants and not as a one-size-fits-all...
Working with a product that was actually intended for restaurants and not as a one-size-fits-all for any retail application has been wonderful.
Pros
Toast POS works exactly how it's supposed to, and meets every functional need we've had.
Cons
The support has been great, and the learning tools are awesome, but I would rather have a product that is easier to understand. There have been times when I've had to contact support for things that should have been very simple and straightforward. I have enough to do with running a restaurant that devoting the necessary time to watch all the training videos is impossible. Trying to navigate the Payroll has been particularly difficult. If you could get a great design team to make the products easier to navigate, Toast would be unstoppable. Also an app to access the back-end or payroll and work as a mobile POS would be great.
Response from Toast
Hi Adam, Thank you for choosing us as your POS provider. We appreciate the incredible 5-star rating.
We'll continue working hard to make every interaction with Toast memorable.
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 1.0 /10
Rip Off
Reviewed on 5/10/2023
Good luck get somebody in the phone and resolve the issue no ( 1 )speak English
Good luck get somebody in the phone and resolve the issue no ( 1 )speak English
Pros
if I can give O star I will the suck your money out .
Cons
I order product the messed up my order and charge me and have another the send me and charge me for the sand me label after three day sen the product back after milion call and email and no supervisor to talk and if you do he can Resolve anything and not get my credit back till after 28 days this is the most Ridiculous thing I ever hear you lost me as a customer and you'r not supporting Restarant business your there for take advantage of small business!!!!
Response from Toast
Hi Kay, thanks for sharing your experience. We'll be following up directly to hopefully get this resolved.
- Industry: Restaurants
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Best System
Reviewed on 6/03/2023
Toast is by far the best POS and payroll system I have ever worked with. Not having to toggle...
Toast is by far the best POS and payroll system I have ever worked with. Not having to toggle between and punch system, sales reporting, tip outs and payroll software. Everything is integrated and communicates well. I learn everyday the many capabilities Toast offers and very much enjoy working with the system. I also very much enjoy the customer service team. They are knowledgeable and provide response in a timely manner. They are always happy to help and go above and Beyond.
Pros
L working with many payroll systems over the years, this system is by far the best! The amount of features and levels are extensive. As I go through Toast, I learn more everyday the capabilities available.
Cons
I would like to see a more set procedure for private events and private dinning for the restaurant.
Alternatives Considered
Aloha EPOSReasons for Switching to Toast POS
Toast is completely integrated and provides more features.- Industry: Restaurants
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 9.0 /10
Review
Reviewed on 31/03/2023
very happy
very happy
Pros
sales and labor summaries and ease of menu edits
Cons
one half star for tech support...almost worthless compared to Aloha's professional and knowledgeable tech pros, absolutely awesome
Alternatives Considered
Aloha CloudReasons for Choosing Toast POS
features for restaurant, ease of report accessSwitched From
Aloha CloudReasons for Switching to Toast POS
better overall scoreResponse from Toast
Hi Nick! We're pleased to know you're very happy with your experience using Toast and appreciate your feedback on tech support.
Toast POS FAQs
Below are some frequently asked questions for Toast POS.Q. What type of pricing plans does Toast POS offer?
Toast POS offers the following pricing plans:
- Starting from: US$69.00/month
- Pricing model: Free Version, Subscription
- Free Trial: Not Available
Toast POS offers 3 different pricing tiers: Starter Kit, Point of Sale, Build Your Own Starter Kit - $0 per month. Targeted at single-location restaurants that need 1-2 terminals. Includes hardware kit with no upfront costs, cloud-based POS, one terminal (additional charges for more devices), and additional add-ons. Point of Sale - $69 per month. Aimed at restaurants requiring core functionality and flat-rate processing. Offers a monthly software subscription, choose your hardware, cloud-based POS, custom hardware configuration, and additional add-ons. Build Your Own - Custom Pricing Suitable for restaurants seeking to optimize operations with the full Toast platform. Features may include online ordering, delivery, payroll, tips management, inventory, employee benefits, scheduling, marketing, loyalty and gift cards, amongst others. Hardware setup is customizable
Q. Who are the typical users of Toast POS?
Toast POS has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Toast POS support?
Toast POS supports the following languages:
English
Q. Does Toast POS support mobile devices?
Toast POS supports the following devices:
Android (Mobile)
Q. What other apps does Toast POS integrate with?
Toast POS integrates with the following applications:
7shifts, Avero Slingshot, Backbar, BevSpot Food and Beverage Management, Bloom Intelligence, Brightloom, Cartwheel, ChowNow, Chowly, Cirrus, Cloudbeds, Cohesion, Como Sense, Craftable, CrunchTime, DAVO, DolceClock, DoorDash, Envysion Managed Video Solution, Fishbowl, Flybuy, GrubHub, Harri, Homebase, HotSchedules, Incentivio, KickFin, Klaviyo, LevelUp, Lineup.ai, Lunchbox, MarginEdge, Marketman, MustHaveMenus, My Wine Guide, Odeko, Olo, OpenTable, Ovation, PAR Punchh, Paytronix, PeachWorks, PeopleVine, Proliant, Push Operations, QuickBooks Online Advanced, Raydiant, Recipe Costing, Repeat Returns, Restaurant365, Resy OS, Rhombus, Sauce, SevenRooms, Shipday, Sling, Solink, SparkPlug, SynergySuite, TapMango, Tenzo, Tock, Vestwell, Vromo, WISK.ai, Wallboard Display, Yellow Dog Inventory, Yumpingo, xtraCHEF
Q. What level of support does Toast POS offer?
Toast POS offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep)
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