Toast POS

Cloud-based Point of Sale solution for restaurants

4.3 /5 (259 reviews) Write a Review!

Toast POS Overview

What is Toast POS?

Toast is a Point of Sales (POS) software which allows business owners to reduce operational costs, increase staff efficiencies, and improve customer experience. The software can be paired only with an Android tablet and offers no support for iPad at present. The software caters to the needs of several outlets in quick service restaurants (QSR), fine dining restaurants, coffee outlets, bakery’s, pizza chains, and breweries & bars.

Toast POS offers menu management features that include setting up the entire menu including all the groups & sub-groups, customizing menu’s separately for online & offline audiences, and adding time specific pricing for menu’s such as happy hour menu. The product provides a restaurant ordering feature that offers capability to take orders on the fly, sending automatic notifications to the server when the order is ready, and splitting bills & menu items among customers. The solution simplifies payments for the customers & business owners by offering features such as 'pay at the table', tipping servers directly from the tablets, emailing receipts or printing them through integration with an external printer, and the ability to turn payments into loyalty points redeemable on future visits. The product also tracks real-time menu sales and provides users with detailed reporting of product mix across all menus.

Toast POS operates on a subscription based pricing model based on the core software in addition to offering add-on modules such as online ordering, loyalty programs, and digital & physical gift cards. The product also offers bundled hardware with a one-time pricing option. Some of the key customers of ToastPOS include Lakewood Brewing Company, Paris Creperie, Beach Hut Deli, and Fresh City.

Toast POS Overview

Pricing

Starting from
US$100.00/month

Pricing options

Free Trial
One Time License
Subscription
Value for money

Core Software: $100 per month + $50 per month for each additional device (billed annually)

Enterprise Software: Contact Toast POS for pricing information or a quote

Hardware:

• 10" Hardware Bundle: $1,362 one-time
• Handheld Tablet Bundle: $450 one-time


Toast POS Features

Devices
Business size
S M L
Markets
United States
Supported Languages
English

Media

Toast POS allows customers to split checks & menu items
Toast POS allows guests to pay bills at their tables
Toast POS enables taking orders on the fly
Toast POS enables the generation of real-time reports on key parameters
Toast POS offers automatic notifications to servers on order completion
Toast POS video Toast POS video Toast POS video Toast POS screenshot: Toast POS allows customers to split checks & menu items Toast POS screenshot: Toast POS allows guests to pay bills at their tables Toast POS screenshot: Toast POS enables taking orders on the fly Toast POS screenshot: Toast POS enables the generation of real-time reports on key parameters Toast POS screenshot: Toast POS offers automatic notifications to servers on order completion

Toast POS Reviews

Toast POS Reviews

Overall rating
4.3
/
5
Excellent
162

Very good
54

Average
19

Poor
6

Terrible
18

Value for Money
4
Features
4.2
Ease of Use
4.3
Customer Support
4
83% recommended this app
Jayelynn W.

Incredibly Efficient!

Overall, I'm thrilled we switched to Toast. It's simple to use, has made us more efficient, and wasn't as expensive as similar systems.


Verified Reviewer

I'd give it a 10 but then it would be perfect!

Overall, I really enjoy the system. It's simple to program and they have a great support system. It's worth the investment to pay for extended support until you or a manager has the ins and outs of the backend in hand. The reporting is awesome and when used the right way, you have your answers to questions you didn't even know you needed to ask.


Kestrel L.

Beware!


Charles G.

An Affordable Alternative to Aloha and Micros

A perfect system for a small restaurant with a lot of very handy features. They are extremely flexible with pricing options.


Verified Reviewer

Toast--Support when you need it.

We are still early in the implementation of using Toast, but thus far I have been very impressed with their customer service and professional manner in which they have trained and supported our company.


Jayelynn W.
Industry: Food & Beverages
Company size: 11-50 Employees

Incredibly Efficient!

Used Daily for 1+ year
Reviewed on 5/09/2019
Review Source: Capterra

Overall, I'm thrilled we switched to Toast. It's simple to use, has made us more efficient, and wasn't as expensive as similar systems.

Pros

Compared to POS systems I've used in the past, Toast is a lifesaver! It has tremendously improved efficiency and flow of our Taproom. We now have the ability to swipe a card and store credit card information; which is a huge benefit for those of us in co-op spaces. Although they look bulky, their handhelds fit into your back pocket and allow us to close tabs out table side. They are shock and water resistant, plus you can log into more than one device at the same time so if you're working alone, you can close out multiple parties at once. As a GM, I'm grateful that Toast is not only cloud-based, but allows me to access the back end from my laptop or smart phone so I don't have to be onsite to make system changes. Updates are incredibly quick so there's not a ton of down time. There is also Toast Central, where you can troubleshoot issues yourself rather rather than immediately calling Support. They are helpful instructions with screenshots and videos.

Cons

Customer Support is hit or miss. I always get an answer, it's just a matter of when I get it. After hours and on weekends, I feel like their staffing is very limited which leads to delays in getting immediate help. Thankfully it's only happened once where I needed a quick answer and wasn't able to get it.

Response from Toast

Hi Jayelynn, Jasmine from Toast here. Thank you for your feedback. We are thrilled to hear how multiple features of Toast have improved your operations, and that you are taking full advantage of Toast Central as a resource!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Verified Reviewer
Industry: Hospitality
Company size: 5,001-10,000 Employees

I'd give it a 10 but then it would be perfect!

Used Daily for 2+ years
Reviewed on 21/08/2020
Review Source: Capterra

Overall, I really enjoy the system. It's simple to program and they have a great support system. It's worth the investment to pay for extended support until you or a manager has the ins and outs of the backend in hand. The reporting is awesome and when used the right way, you have your answers to questions you didn't even know you needed to ask.

Pros

I have been using restaurant POS for over 20 years and Toast has shown itself to be one of the best on the market. It is so user-friendly and easy to work in, including the handhelds, that it's amazing. In training new teams they offer a great program and support team. The layout is ideal for high-volume. Reporting is excellent. I refer Toast to most of our clients.

Cons

As with any new system you install, there will be issues and "clunks." Toast is no exception. The worst was the display screen and the use of it on the line. If you do not set aside enough time to train, prior to opening or first use, it will be challenging to understand, especially if you are not used to systems other than tickets and calling out. It just takes time getting used to and working out the kinks upon install.

Response from Toast

Hi there, Mora from Toast here. It's great to hear that your positive experiences with Customer Care have enabled you to efficiently train up new team members. Thank you for providing this feedback!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Kestrel L.
Industry: Restaurants
Company size: 11-50 Employees

Beware!

Used Daily for 6-12 months
Reviewed on 8/01/2020
Review Source: Capterra

Pros

I signed on to Toast because they touted themselves as software specifically for restaurants so I thought it would be an easy transition. It was not. As a POS system the functionality is fine. Servers can ring in food and it prints where we tell it but good luck pulling even basic, typical reports any restaurant would need. A lot of the reports I would want are listed as possible but then they don't populate with actual numbers. Support has no clue. I can wait to talk to a support person for 20 minutes sometimes or even get a "we'll call you back" which comes 24 hours or more later which is such a bummer when I have a guest waiting for a check and I need support to do it. When I do get them on the line they know about as much as I do about how to work the software.

Cons

Toast talks big and presents a front like they know what they are doing but they don't seem to grasp even simple financial or restaurant concepts. Do your servers split tips with a bartender or other support staff? Too bad because you are going to need to create your own spreadsheet outside the system to do that and then tediously go day by day to get the tip info for payroll. It is significantly more expensive than what I was doing before and they forced me to buy all their hardware, like printers and tablets which is dumb. Any old tablet would work better than theirs because they have it locked so we can't play music through it or manage our Instagram account. The list of problem s is too long to even go into here. DO NOT GET SUCKERED INTO RUNNING PAYROLL THROUGH THEM. The payroll program is a complete and utter joke. They have no clue.

Response from Toast

Hi Kestrel, Mora here from Toast. Thank you for providing this feedback, we are continually working on improving our reporting, analytics, and Payroll platform, and appreciate hearing from you. To ensure performance, we will continue to recommend that you only run Toast software on Toast hardware. I'm sorry to hear you have been having trouble getting ahold of our Support team. If our line (617) 682-0225 is busy, please log on to Toast Central (central.toasttab.com) to chat with them live during business hours. I have notified your Restaurant Success Manager to inform them of the issues you've been having and they will be in touch.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 0.0/10

Charles G.
Industry: Food & Beverages
Company size: 51-200 Employees

An Affordable Alternative to Aloha and Micros

Used Daily for 2+ years
Reviewed on 2/08/2020
Review Source: Capterra

A perfect system for a small restaurant with a lot of very handy features. They are extremely flexible with pricing options.

Pros

TOAST is a solid point of sale system available for a very reasonable price. Adding, editing and removing menu items can be done quickly and remotely. Printer routing and other back of house set up is a breeze. Customer service staff is well trained and very reliable.

Cons

Not really designed for large scale/ high volume operations. KDS screens have some issues.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Verified Reviewer
Industry: Consumer Goods
Company size: 11-50 Employees

Toast--Support when you need it.

Used Daily for 1-5 months
Reviewed on 16/05/2019
Review Source: Capterra

We are still early in the implementation of using Toast, but thus far I have been very impressed with their customer service and professional manner in which they have trained and supported our company.

Pros

I love that Toast supports their product. You can call and get someone on the line that will help you answer your questions. They also provide the hardware necessary to run their software. They are constantly updating their software to meet the needs of their users and are staying current with the technology. One option that is particularly useful to us is printing individual labels for each shake. In other words, we could have a bus of individuals come to our restaurant, and we need to print individual labels on each shake to identify what is in the shake so that it gets to the right person. In the past, we had to individually write on each cup.

Cons

The most difficult part to swallow is the fact that you have a monthly payment for the software--even if you are a seasonal business and only open for less than half the year. Toast will make some concessions for that, but it still seems costly since our other solution we used was free and pretty much did everything we needed short of printing individual labels for the shakes.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

User recommendation
8.5/10
Based on 259 user ratings
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Toast POS Pricing

Toast POS Pricing

Starting from
US$100.00/month
Free Trial
One Time License
Subscription
Value for money

Core Software: $100 per month + $50 per month for each additional device (billed annually)

Enterprise Software: Contact Toast POS for pricing information or a quote

Hardware:

• 10" Hardware Bundle: $1,362 one-time
• Handheld Tablet Bundle: $450 one-time

Core Software: $100 per month + $50 per month for each additional device (billed annually)

Enterprise Software: Contact Toast POS for pricing information or a quote

Hardware:

• 10" Hardware Bundle: $1,362 one-time
• Handheld Tablet Bundle: $450 one-time

Value for Money
4/5
Based on 259 user ratings
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Toast POS Features

Toast POS Features

API
Activity Dashboard
Automatic Notifications
Billing & Invoicing
Customer Database
Customer History
Discount Management
Electronic Payments
Employee Management
Inventory Management
Inventory Tracking
Loyalty Program
Multi-Location
Order Management
Order Processing
POS
Promotions Management
Reporting & Statistics
Sales Reporting
Third Party Integration
Features
4.2/5
Based on 259 user ratings
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Categories

Additional information for Toast POS

Additional information for Toast POS

Key features of Toast POS

  • API
  • Automatic notifications sent to servers' tablets
  • Create employee permissions by role
  • Credit card payments
  • Customer data combing
  • Customizable menus and workflows
  • Discounts for items
  • Export payroll in one click
  • Integration with QuickBooks
  • Integration with QuickBooks, Peachworks, etc.
  • Inventory tracking
  • Loyalty programs
  • Monitor restaurants anywhere & anytime
  • Online order entry through Toast POS
  • POS Solution
  • Restaurant reports update in real-time
  • Restaurant sales report dashboard
  • Restaurant sales reports
  • Split checks
  • Track active & seasonal staff and who clocked in

Benefits

● Toast POS allows food servers to take orders directly with the POS tablets, avoiding the hassles of them running back and forth between kitchen, terminals, or the serving tables.

● The product offers an intuitive interface with features such as adding or removing menu items, changing interface layouts, marking stock outs, all from the tablet’s interface.

● The solution enables users to pay bills, sign receipts, and offer tip right at their tables using the tablet’s interface.

● Toast POS allows the users to perform extensive customizations on its interface. It provides options to customize the entire menu, adding role-based permissions and automating discounts & loyalty program workflows.

● The product also enables restaurant owners to track staff performance on key metrics by sending daily email digests on the key parameters.

Toast POS FAQs

Toast POS FAQs

Below are some frequently asked questions for Toast POS.

Q. What type of pricing plans does Toast POS offer?

Toast POS offers the following pricing plans:

Starting from: US$100.00/month

Pricing model: One Time License, Subscription

Free Trial: Not Available

Core Software: $100 per month + $50 per month for each additional device (billed annually) Enterprise Software: Contact Toast POS for pricing information or a quote Hardware: • 10" Hardware Bundle: $1,362 one-time • Handheld Tablet Bundle: $450 one-time

Q. What are the main features of Toast POS?

Toast POS offers the following features:

  • API
  • Automatic notifications sent to servers' tablets
  • Create employee permissions by role
  • Credit card payments
  • Customer data combing
  • Customizable menus and workflows
  • Discounts for items
  • Export payroll in one click
  • Integration with QuickBooks
  • Integration with QuickBooks, Peachworks, etc.
  • Inventory tracking
  • Loyalty programs
  • Monitor restaurants anywhere & anytime
  • Online order entry through Toast POS
  • POS Solution
  • Restaurant reports update in real-time
  • Restaurant sales report dashboard
  • Restaurant sales reports
  • Split checks
  • Track active & seasonal staff and who clocked in

Q. Who are the typical users of Toast POS?

Toast POS has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

Q. What languages does Toast POS support?

Toast POS supports the following languages:

English

Q. What type of pricing plans does Toast POS offer?

Toast POS has the following pricing plans:

One Time License, Subscription

Q. Does Toast POS support mobile devices?

Toast POS supports the following devices:

Android

Q. What other apps does Toast POS integrate with?

Toast POS integrates with the following applications:

7shifts, CrunchTime, Findmyshift, Homebase, HotSchedules, Hubworks Hostel Management, MarginEdge, Push Operations, SevenRooms, Tanda

Q. What level of support does Toast POS offer?

Toast POS offers the following support options:

FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials