TouchBistro

iPad based Point of Sale solution for restaurants

4.2 /5 (305 reviews) Write a Review!

TouchBistro Overview

What is TouchBistro?

TouchBistro has been named the Best POS System for Restaurant for three years running, by Business News Daily. Our prize winning factor is that TouchBistro’s iPad POS system is designed for and by restaurant service staff to meet the specific needs of the industry with 24/7 expert support from former restaurant servers, managers, and owners.

Whether you’re full-service or quick-service, TouchBistro helps to increase sales, improve service, and make better business decisions. Manage tableside orders, floor plans & tables, mobile payment processing, staff & scheduling, iPad menu management, inventory management and loyalty right from the iPad. Plus, access reporting & analytics in the cloud from anywhere, at anytime.

TouchBistro Overview

Pricing

Starting from
US$69.00/month

Pricing options

Free Trial
Subscription
Value for money

• Solo (1 User License) - $69 per month
• Dual (2 User Licenses) - $129 per month
• Team (Upto 5 User Licenses) - $249 per month
• Unlimited (Unlimited User Licenses) - $399 per month


TouchBistro Features

Devices
Business size
S M L
Markets
United States, Canada
Supported Languages
English

Media

TouchBisto alows users to generate customized end of the day reporting
TouchBisto alows users to generate email based or physical copy of the bills
TouchBisto alows users to monitor venues in real-time
TouchBisto alows users to split bills at a single touch
TouchBisto enables users to create custom floor layouts
TouchBisto offer inventory tracking and sounds alerts for replenishments
TouchBistro video TouchBistro video TouchBistro screenshot: TouchBisto alows users to generate customized end of the day reporting TouchBistro screenshot: TouchBisto alows users to generate email based or physical copy of the bills TouchBistro screenshot: TouchBisto alows users to monitor venues in real-time TouchBistro screenshot: TouchBisto alows users to split bills at a single touch TouchBistro screenshot: TouchBisto enables users to create custom floor layouts TouchBistro screenshot: TouchBisto offer inventory tracking and sounds alerts for replenishments TouchBistro screenshot: TouchBistro screenshot:

TouchBistro Reviews

TouchBistro Reviews

Overall rating
4.2
/
5
Excellent
173

Very good
90

Average
20

Poor
7

Terrible
15

Value for Money
4
Features
4.1
Ease of Use
4.4
Customer Support
3.9
86% recommended this app
Paul M.

For iPad soulution for busy restaurants, this is your answer!

I have a higher volume seafood restaurant in Key West Fl called The Stoned Crab. We wanted a system where wait staff could service multiple tables while taking orders with out having to go to a main terminal. After trying another system and seeing others that relied upon cloud support and internet we were left with a crashed system and back to basics. A good resturantuer recommended Touch Bistro, I can tell you things are now amazing, the systems works incredible off its own network(yes you loose internet and never skip a beat) it's fast, reliable and the customer support and tech can't be beat. I really lost faith in entering the market with iPads after a big faluire, but Touch Bistro made me a believer and goes out of there way to find new ways to give us data and programs that we want. To sum it up, if you want to increase service, business, effiency and have happy staff.....You just found the right system, take it from me who found then latter than sooner, you won't regret.
Paul Menta


Brent M.

Slick, powerful & user-friendly in a small package

This is our day-to-day workhorse software to run our retail store and bottle shop at our brewery. Could not live without it. Internet outages make everyone panic now!


Nathan B.

Very Disappointed. I need someone from their company to reach out!!

I am not one who usually shares my experience when it's bad but I am leaving these reviews in hope that TouchBistro will reach out to me so I can resolve some issues. We purchased the system and went live back in October of 2019 for our new restaurant. The interface looked good but as far as the system being customizable to whatever you want it to do...It's not that. During our time the system lost orders, had issues updating the menu from the cloud to the POS and ultimately cost us around $750.00. The card readers continue to lose connection, the printers print to different locations randomly, and when the POS updated, it messes up because the Main Hub has not updated yet. We have a fairly small location so to attach a screen to our iMac Mini every few days is pretty challenging and if we don't, we start shift with these problems. That is what lead me to look for another POS and we found one that is far exceeding our expectations. Toast has been amazing! I called TouchBistro to cancel and the rep stated that he would send me an e-mail of cancellation and someone would reach back out to me to finish it up. I was on hold for around 1 hour and 20 minutes the first time I tried to cancel. I did get the e-mail but no-one ever called me back to wrap this up. Today I tried to reach out and was waiting on hold for 42 minutes before getting a rep who said he had to transfer me to the care team to get everything done. I was transferred, waited for about 15 minutes on


Jacqueline S.

Review

Worst customer service EVER! Will not recommend solely for that


Cn F.

Worst customer support - EVER

This is one of the most arrogant company's I've ever encountered. All along they've been treating me like they're doing me a favor and I'm bloody fortunate to pay them every month for a service that has now cost me in the thousands over the purchased hardware and rented software thousands.

Soon as possible, I'm off to another provider -- one that actually answers the phone before I have to shave again.


Paul M.

For iPad soulution for busy restaurants, this is your answer!

Used Daily for 6-12 months
Reviewed on 8/10/2016
Review Source: GetApp

I have a higher volume seafood restaurant in Key West Fl called The Stoned Crab. We wanted a system where wait staff could service multiple tables while taking orders with out having to go to a main terminal. After trying another system and seeing others that relied upon cloud support and internet we were left with a crashed system and back to basics. A good resturantuer recommended Touch Bistro, I can tell you things are now amazing, the systems works incredible off its own network(yes you loose internet and never skip a beat) it's fast, reliable and the customer support and tech can't be beat. I really lost faith in entering the market with iPads after a big faluire, but Touch Bistro made me a believer and goes out of there way to find new ways to give us data and programs that we want. To sum it up, if you want to increase service, business, effiency and have happy staff.....You just found the right system, take it from me who found then latter than sooner, you won't regret.
Paul Menta

Pros

Customer support, fast system, no internet needed to run, menu photos and special items to show to customers at table, data to watch your bottom line and a ton more.

Cons

No chip card swipe yet, I would say more program features, but when I asked for more they made more. I am having trouble with this part as the programming can be a bit tech, but they help you and then your good.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Brent M.
Industry: Food & Beverages
Company size: 11-50 Employees

Slick, powerful & user-friendly in a small package

Used Daily for 2+ years
Reviewed on 19/11/2019
Review Source: Capterra

This is our day-to-day workhorse software to run our retail store and bottle shop at our brewery. Could not live without it. Internet outages make everyone panic now!

Pros

The software is incredibly intuitive and has an extremely high level of functionality within its simple user interface.

Cons

The one issue we have is the inflexible partnership TouchBistro has with Apple. Thousands of dollars of hardware must be purchased to run TouchBistro, and there is almost no flexibility in what you are allowed to by to run it.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Nathan B.
Industry: Restaurants
Company size: 11-50 Employees

Very Disappointed. I need someone from their company to reach out!!

Used Daily for 1-5 months
Reviewed on 15/01/2020
Review Source: Capterra

I am not one who usually shares my experience when it's bad but I am leaving these reviews in hope that TouchBistro will reach out to me so I can resolve some issues. We purchased the system and went live back in October of 2019 for our new restaurant. The interface looked good but as far as the system being customizable to whatever you want it to do...It's not that. During our time the system lost orders, had issues updating the menu from the cloud to the POS and ultimately cost us around $750.00. The card readers continue to lose connection, the printers print to different locations randomly, and when the POS updated, it messes up because the Main Hub has not updated yet. We have a fairly small location so to attach a screen to our iMac Mini every few days is pretty challenging and if we don't, we start shift with these problems. That is what lead me to look for another POS and we found one that is far exceeding our expectations. Toast has been amazing! I called TouchBistro to cancel and the rep stated that he would send me an e-mail of cancellation and someone would reach back out to me to finish it up. I was on hold for around 1 hour and 20 minutes the first time I tried to cancel. I did get the e-mail but no-one ever called me back to wrap this up. Today I tried to reach out and was waiting on hold for 42 minutes before getting a rep who said he had to transfer me to the care team to get everything done. I was transferred, waited for about 15 minutes on

Pros

The iPads were ok, and it wasn't too hard to hook up

Cons

Losing orders, connectivity problems, card reader not working, printers printing to different locations randomly, Not very customizable

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 0.0/10

Jacqueline S.
Industry: Food & Beverages
Company size: 11-50 Employees

Review

Used Daily for 6-12 months
Reviewed on 7/09/2019
Review Source: SoftwareAdvice

Worst customer service EVER! Will not recommend solely for that

Pros

Ease of use and functionality of the system is great

Cons

Process to split checks after order is difficult

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 0.0/10

Cn F.
Industry: Restaurants
Company size: 11-50 Employees

Worst customer support - EVER

Used Daily for 2+ years
Reviewed on 22/06/2019
Review Source: SoftwareAdvice

This is one of the most arrogant company's I've ever encountered. All along they've been treating me like they're doing me a favor and I'm bloody fortunate to pay them every month for a service that has now cost me in the thousands over the purchased hardware and rented software thousands.

Soon as possible, I'm off to another provider -- one that actually answers the phone before I have to shave again.

Pros

When it works, which is usually right up to the latest and greatest new "software update", its highly intuitive, its easy for the staff to handle, its easy for me to program, and has quite useful analytics attached.

Cons

It breaks A LOT - and always at the worst possible time, and their customer support would have to be five or six times better to just suck. First time it took them 7 HOURS to return my urgent tech support call - lost a dinner service. Next time it was 9 HOURS -- not only lost dinner... but we lost a lunch service too!!!

Then they started getting better... next time it was only 4 hours... called 10 minutes into the 7th game of the Stanley Cup finals [I missed the rest of the game]. To their credit, I had their support person call me back in 15 minutes [the time it takes to get from my house to the restaurant] - and he was able to fix the problem in just a tick over 90 minutes. Tonight it was 3 hours and 10 minutes before the call back came. I was on my motorcycle [don't talk or text while riding]... called back the number on the voicemail... only to find myself back in a queue. Its been 40 plus minutes so far... but fool that I am, I'm still hopeful.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 3.0/10

User recommendation
8.7/10
Based on 305 user ratings
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TouchBistro Pricing

TouchBistro Pricing

Starting from
US$69.00/month
Free Trial
Subscription
Value for money

• Solo (1 User License) - $69 per month
• Dual (2 User Licenses) - $129 per month
• Team (Upto 5 User Licenses) - $249 per month
• Unlimited (Unlimited User Licenses) - $399 per month

• Solo (1 User License) - $69 per month
• Dual (2 User Licenses) - $129 per month
• Team (Upto 5 User Licenses) - $249 per month
• Unlimited (Unlimited User Licenses) - $399 per month

Value for Money
4/5
Based on 305 user ratings
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TouchBistro Features

TouchBistro Features

API
Activity Dashboard
Automatic Notifications
Billing & Invoicing
Customer Database
Customer History
Discount Management
Electronic Payments
Employee Management
Inventory Management
Inventory Tracking
Loyalty Program
Multi-Location
Order Management
Order Processing
POS
Promotions Management
Reporting & Statistics
Sales Reporting
Third Party Integration
Features
4.1/5
Based on 305 user ratings
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Categories

Additional information for TouchBistro

Additional information for TouchBistro

Key features of TouchBistro

  • API’s available
  • Alerts to notify when inventory is running low
  • Create a robust database of customer profiles
  • Create customized takeout types
  • Customers can top up, pay, collect and redeem points.
  • Data import / export to excel & CSV formats
  • Develop custom floor layouts
  • Integration with 7Shifts, PayPal & Xero
  • Integration with QuickBooks
  • Manage discount coupons
  • Monitor venues in real-time
  • Online order entry through TouchBistro POS
  • POS Solution
  • Payments accepted through cards & e-wallets
  • Reporting module
  • Split bills
  • Supports menu prices pre-tax & with the tax
  • Track & replenish inventory
  • Track active & seasonal staff and who clocked in
  • Use dashboards to track the venue performance

Benefits

● TouchBistro’s Tableside Ordering is designed to help staff fulfill orders faster and more accurately while upselling high-margin menu items or modifiers. Features like one-touch bill splitting, personalizable menu display modes, and one-swipe seat joining let your servers focus on the customer.

● TouchBistro’s table and floor plan management features allow you to accurately layout your business’s floor plan in your point of sale. Take orders, transfer customers, and manage your floor with a visual interface that allows you to improve service.

● Take credit, debit, and cash payments wherever you are. TouchBistro simplifies payment with multiple credit card payment processor and EMV-compliant device options, as well as robust support for non-integrated payments and traditional cash drawers.

● TouchBistro has been designed for and by restaurant service staff, with features and customization options to tailor your menus specifically to the way you run your restaurant, so you can improve service times and increase sales.

● TouchBistro has a ton of features designed to make it easier for you to keep your staff moving, keep them honest, and reduce the overhead necessary to schedule, track, measure, and enable their success.

● TouchBistro allows you to take care of your top customers with tools for managing customer accounts, remembering and rewarding your key clientele, running accounts, and personalizing service.

● TouchBistro’s Inventory Management features help you keep track of what you have in inventory at your restaurant. TouchBistro’s approach ensures you can quickly and easily know what’s going on with your products without formulas and spreadsheets.

● TouchBistro’s comprehensive reporting allows you to make better business decisions with dozens of different and critical reports available right on the iPad or on any device, anytime, anywhere through the cloud portal.

● TouchBistro’s support has won multiple customer service awards with a team built up of former and current restaurant servers, owners, and managers. TouchBistro combines industry knowledge with support tools to offer support 24/7, 365 days a year.

TouchBistro FAQs

TouchBistro FAQs

Below are some frequently asked questions for TouchBistro.

Q. What type of pricing plans does TouchBistro offer?

TouchBistro offers the following pricing plans:

Starting from: US$69.00/month

Pricing model: Subscription

Free Trial: Available

• Solo (1 User License) - $69 per month • Dual (2 User Licenses) - $129 per month • Team (Upto 5 User Licenses) - $249 per month • Unlimited (Unlimited User Licenses) - $399 per month

Q. What are the main features of TouchBistro?

TouchBistro offers the following features:

  • API’s available
  • Alerts to notify when inventory is running low
  • Create a robust database of customer profiles
  • Create customized takeout types
  • Customers can top up, pay, collect and redeem points.
  • Data import / export to excel & CSV formats
  • Develop custom floor layouts
  • Integration with 7Shifts, PayPal & Xero
  • Integration with QuickBooks
  • Manage discount coupons
  • Monitor venues in real-time
  • Online order entry through TouchBistro POS
  • POS Solution
  • Payments accepted through cards & e-wallets
  • Reporting module
  • Split bills
  • Supports menu prices pre-tax & with the tax
  • Track & replenish inventory
  • Track active & seasonal staff and who clocked in
  • Use dashboards to track the venue performance

Q. Who are the typical users of TouchBistro?

TouchBistro has the following typical customers:

, ,

Q. What languages does TouchBistro support?

TouchBistro supports the following languages:

English

Q. What type of pricing plans does TouchBistro offer?

TouchBistro has the following pricing plans:

Subscription

Q. Does TouchBistro support mobile devices?

TouchBistro supports the following devices:

iPad

Q. What other apps does TouchBistro integrate with?

TouchBistro integrates with the following applications:

7shifts, MarginEdge, Marketman, PayPal, Push Operations, QuickBooks Online Advanced, Square Payments, Tanda, Womply, Xero

Q. What level of support does TouchBistro offer?

TouchBistro offers the following support options:

FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials