About Rosy
Rosy is cloud-based salon and spa scheduling and management software that caters to businesses of all sizes across the United States, Canada, Australia, and the United Kingdom.
Rosy’s scheduling feature allows clients to book appointments through their salon or spa’s website, mobile web app, or business Facebook page. Salon or spa owners set available openings with service providers and allow their clients to book an appointment that is convenient for them. After an appointment is booked the software sends automatic text and email confirmations and reminders to the client and alerts to staff.
In addition to scheduling and automated communications, Rosy is a business management tool that provides such features as curbside check-in, point of sale (POS), integrated credit card processing, inventory management, eCommerce, rewards & referrals, text message marketing, email marketing, and free data conversion.
For inventory management, Rosy helps to track inventory, ensuring products are re-ordered automatically when it reaches a pre-set stock level. The POS feature manages gift cards, cash drawers, and all other payment transactions. Rosy also includes more than 100 reporting options that are easy to customize and ready to use for different reporting needs. In addition, Rosy supports various add-on services, including integrated credit card processing, purchasing hardware, website builder, gift cards, and more.
Rosy also provides unlimited support and training, along with a free 30-day trial.
Key benefits of Rosy
• Salon and spa owners can increase business productivity by offering their customers multiple options for booking appointments. Clients can book via the salon or spa’s mobile app, Facebook page, or website.
• Salons can keep their staff up to date with real-time email and text message alerts as soon as a new appointment is booked by a customer.
• The mobile access feature allows salon or spa owners and staff to manage and view appointments on their smartphones and tablets.
• The system helps manage a salon or spa’s inventory, keeping track of products and their consumption within the salon with automated re-ordering ability.
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- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
I've used a few other software systems Rosy is by far my favorite because of how easy it is
Reviewed on 8/05/2017
Pros
I've used a few other software systems Rosy is by far my favorite because of how easy it is. The reports are simple and easy to understand Really everything about it as simple. Other software is I've used you have to go through several screens just to find your answer. I appreciate so much that is not the case here. Also your technical support is excellent!
Cons
There have been some serious system crashes lately that have made it difficult to operate But I will say you guys do whatever you can to make it right and you own the problem and don't try to blame other shit for it. I truly appreciate that
- Industry: Cosmetics
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
For the most part, it's great!
Reviewed on 14/03/2017
I like that they're constantly working to improve and add more features. Some of the features need...
I like that they're constantly working to improve and add more features. Some of the features need more options and flexibility to be more useful, but as time goes on, I'm sure they'll continue to make improvements. Specifically the Rewards feature and the parameters for Mass Email Client Lists need to be updated. Also, the Image Library needs to be accessible on mobile again. Their Online Booking is great!
Pros
The Online Booking and schedule view (I really like the red time bar they added recently)
Cons
They sometimes make "improvements" that make things worse/harder. For instance, removing the Image Library from mobile. These days a lot of people are using apps to create images for Social Media, so you need to be able to easily add them to the Image Library from your phone.
- Industry: Consumer Services
- Company size: 11–50 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 4.0 /10
Happy with some aspects but still waiting on reports promised day 1 - still waiting.....
Reviewed on 21/02/2018
Pros
Happy with text and email confirmations, fairly easy transition from previous software. Basic customer service is responsive for the most part.
Cons
Asked about 2 specific reports before purchasing product, promised they could create them no problem, still waiting almost 1 year later, they say they cannot give us a date when they will be done, one is for tax reporting. No apologies just told 'in development' then told nothing is worked on during Nov & Dec - so don't have issued during those 2 months. Not flexible for building or customizing reports that exist. Having issues with server but they cannot tell us if it is their issue or ours and we cannot have people kicked off mid appointment or mid check out. Booking multiple services are challenging and have to be booked separate.
Response from Rosy Salon Software
Thank you Beth (and your team) for working with us to address your reporting concerns. With the changes released a couple months ago, we understand your process is much smoother. Please feel free to contact support with any issues going forward. Thanks again - Jim.
- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Excellent cloud based software
Reviewed on 21/02/2017
Rosy has all the features I was looking for when researching software for my salon. Online booking,...
Rosy has all the features I was looking for when researching software for my salon. Online booking, email and text confirmations, cloud-based (no annoying updates), and plenty of reports for management. The price increases as you add stylists, which is nice when starting out small, you don't need to pay a ton up front. The customer service has been excellent and very prompt every time I have a question. I would definitely recommend this to other salons.
Pros
Text/email confirmations
Reports
Online booking
Cloud based
Cons
Can't use same email with multiple clients (a pain for families)
Can't discount a service but still give full credit to the stylist for the service (i.e., salon-run promotions that shouldn't affect stylist commissions)
- Industry: Cosmetics
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
Amazing Scheduler for my salon
Reviewed on 21/02/2017
I've used this service for about 6-7 years now and I have never even considered switching to...
I've used this service for about 6-7 years now and I have never even considered switching to anything else. They continually update the software to make it better and more easily functional.
Any time I have had any little hiccups with the system they are QUICK to get back to me and help right it.
I wouldn't waste my time with any other service just get this one... the best in the industry!
Pros
Ease and functionality
Constant updating of software on the back end
Serve based so I can get to my schedule from ANYWHERE
Cons
N/a
Rosy FAQs
Below are some frequently asked questions for Rosy.Q. What type of pricing plans does Rosy offer?
Rosy offers the following pricing plans:
- Starting from: US$29.00/month
- Pricing model: Subscription
- Free Trial: Available
Standard package (standard Rosy features) 1 user : $29/month 2 users : $39/month 3 users : $49/month 4 users : $59/month 5-10 users : $69/month 11-15 users : $79/month 16-20 users : $89/month 21+ users : $99/month Premium package (standard Rosy features + client connect) 1 user : $37/month 2 users : $55/month 3 users : $65/month 4 users : $75/month 5-10 users : $101/month 11-15 users : $127/month 16-20 users : $156/month 21+ users : $192/month
Q. Who are the typical users of Rosy?
Rosy has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Rosy support?
Rosy supports the following languages:
English
Q. Does Rosy support mobile devices?
Rosy supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Rosy integrate with?
Rosy integrates with the following applications:
Meta for Business
Q. What level of support does Rosy offer?
Rosy offers the following support options:
Email/Help Desk, FAQs/Forum, Phone Support, 24/7 (Live rep), Chat
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