Vagaro

Salon, wellness & fitness scheduling and business software

4.7 /5 (2271 reviews) Write a Review!

Vagaro Overview

What is Vagaro?

Vagaro is a web-based solution for salon and fitness center owners to promote their services and connect with customers through ‘Vagaro.Com’ website and Vagaro’s mobile app. It is a B2C platform wherein salons, spa and studios can register and create a profile, advertise their brand, promote new events and book appointments/classes with customers.

With Vagaro, business owners can create a customized website with complete information about their venue, staff bios, services they offer and their working hours. Salons can display which booking slots are available for the day, week or month and allow customers to book an appointment at a time that's convenient to them. Vagaro allows users to send text and email notifications to customers, confirming the appointment, then send alerts and reminders for appointments booked.

Users can build a customer database by importing contacts from an excel or .csv file or pulling contacts directly from their mobile. Customers can post feedback on a Salon's Vagaoro page, for them to view. Salon owners can also manage internal activities such as generating sales & service reports, monitoring business progress with real time analytics, clock-in & clock-out, staff attendance, and map with payroll service.

Vagaro solution offers an integrated point of sale (POS) feature to sell gift certificates, products or packages to customers online and via mobile. Currently, Vagaro offers its services across Australia, Canada, United Kingdom and USA.

Vagaro Overview

Pricing

Starting from
US$25.00/month

Pricing options

Free Trial
Subscription
Value for money

1 user: $25 /month
2 users: $35 /month
3 users: $45 /month
4 users: $55 /month
5 users: $65 /month
6 users: $75 /month
7+ users: $85 /month


Vagaro Features

Devices
Business size
S M L
Markets
Australia, Canada, United Kingdom, United States
Supported Languages
English

Screenshots

Vagaro screenshot:
Vagaro screenshot: Vagaro screenshot: Vagaro screenshot: Vagaro screenshot: Vagaro screenshot: Vagaro screenshot: Vagaro screenshot:

Vagaro Reviews

Vagaro Reviews

Overall rating
4.7
/
5
Excellent
1824

Very good
349

Average
60

Poor
13

Terrible
25

Value for Money
4.7
Features
4.6
Ease of Use
4.7
Customer Support
4.7
96% recommended this app
Kathi C.

Salon Calendar booking and scheduler

Best Software for Salons out there yet.. Either for full Salons or individuals. I've gotten almost all the girls to use it at my Salon. especially the young ones that are first starting out or new just to making their​ own schedule. I've​ been in this business forever, 42 years. I love anything techy. So I really love​ that it works on my phone that I can schedule anytime, anywhere, And My computer from home and my iPad​ as well.
All in all I just can't​ say enough..


Caitlyn O.

Recommend

Vagaro helps me organize all of my forms, treatment notes, and private yoga notes all in one safe place.


Cassandra M.

Vagaro has been in business 9 years?!

Even though Vagaro is an improvement in a lot of ways compared to what we had, I wouldn't recommend it to another salt therapy spa. You say you are a salon and spa software. We operate a lot like a massage spa does, but your software does not function well for our needs.

Please make the following changes:
Allow for relationships between members
Allow for a membership to be shared with others, where on person pays for it
Allow employees who use the Vagaro system to also use the same email to be a client somewhere else.
Allow recurring scheduling for classes to be unlimited
Allow the business owner/manager to make the decision of what Vagaro permissions they give to their
employees
Make merging profiles easy
Keep duplicate profiles from happening for no reason


Christy C.

I love the format of the software

I love that I do not need other services like Demand Force or Square for invoices and Gift Card Sales when using Vagaro. I can now customize Vargaro to do the same things in 1 software and in 1 payment per month!


Cristene a J.

Best fit for a diverse business with an unbeatable price.

Overall my experience has been Wonderful. I seem to find more ways to expand, streamilne and save time every time I log in.


Kathi C.
Industry: Internet
Company size: 51-200 Employees

Salon Calendar booking and scheduler

Used Daily for 2+ years
Reviewed on 26/04/2019
Review Source: GetApp

Best Software for Salons out there yet.. Either for full Salons or individuals. I've gotten almost all the girls to use it at my Salon. especially the young ones that are first starting out or new just to making their​ own schedule. I've​ been in this business forever, 42 years. I love anything techy. So I really love​ that it works on my phone that I can schedule anytime, anywhere, And My computer from home and my iPad​ as well.
All in all I just can't​ say enough..

Pros

The ease of use. Checking out a client and knowing that they have a receipt of the breakdown of services and next appointments emailed to them..Yes!!! Also never having to call to confirm! that is a sure fire way of determining your income​ in advance. Also when I know I'm going to be off for any​ time​ different than my regular time, I can send out a mass email and everyone can get on the schedule either before or after I'm​ back. They LOVE this!..

Cons

I really have no complaints. been with them since the very beginning and they have only listened and worked with me on my wishes and ideas. They are constantly​ solving​ my questions and wishes.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Caitlyn O.
Industry: Health, Wellness & Fitness
Company size: 2-10 Employees

Recommend

Used Daily for 2+ years
Reviewed on 15/05/2020
Review Source: SoftwareAdvice

Vagaro helps me organize all of my forms, treatment notes, and private yoga notes all in one safe place.

Pros

I use this software to manage my yoga and massage business. It is a very affordable option that offers the same features as other software for less than half the price. I've turned several friends on to this software and they all agree it is easy to use and easy on the wallet.

Cons

Most of my qualms with this software have been updated and fixed! They are constantly adding to the capabilities.

Response from Vagaro

Hi Caitlyn, thank you so much for your feedback. We greatly appreciate that you took the time to share your experience with our Software. Thanks for being a Vagaro Business!

Rating breakdown

Value for Money
Ease of Use

Likelihood to recommend: 10.0/10

Cassandra M.
Industry: Health, Wellness & Fitness
Company size: 2-10 Employees

Vagaro has been in business 9 years?!

Used Daily for 1-5 months
Reviewed on 30/03/2019
Review Source: Capterra

Even though Vagaro is an improvement in a lot of ways compared to what we had, I wouldn't recommend it to another salt therapy spa. You say you are a salon and spa software. We operate a lot like a massage spa does, but your software does not function well for our needs.

Please make the following changes:
Allow for relationships between members
Allow for a membership to be shared with others, where on person pays for it
Allow employees who use the Vagaro system to also use the same email to be a client somewhere else.
Allow recurring scheduling for classes to be unlimited
Allow the business owner/manager to make the decision of what Vagaro permissions they give to their
employees
Make merging profiles easy
Keep duplicate profiles from happening for no reason

Pros

I own a salt therapy spa. The color coded calendar is really nice. It is easy to book clients into classes and appointments. Checking clients out is not perfect, but ok most of the time).

I will put the rest of my complaints here, since it limits characters in the Cons. Clients cannot use the same email if they have used another Vagaro merchant. Families also can't use the same email on different profiles.

We have a client who has been with us for over a year. She recently went to work for a massage therapist who uses Vagaro. Now, we are locked out of her account and cannot even change to a different email she gave us. The answer from Vagaro was to have her use our work computer to sign into her employee Vagaro account and make changes on our system. When I told tech support that is unprofessional and ridiculous to have my clients making changes to their account on our system, I was told that's not unprofessional at all. Uhm! Yes it is. I asked to speak to a Vagaro manager, was told they don't work on the weekends and that I couldn't leave a message to get a call back. I was told I would be responsible for calling back myself.
I am also not happy that I cannot give permissions to my employees that I need them to have. I need them to be able to upload excel sheets for certain things. That is only a manager permission. What's going to happen when I open other locations? I pay employees to get things off my plate so I can run my business.

Cons

I don't think this system is good for a business with several employees.

I do not like that we can not make family relationships. We sell family memberships and need for one person (usually the parent) to sign everyone out under the one membership. However, the way it is set up, we check the parent out and the have to comp the kids. That makes it look like we do a lot of comping of sessions. It makes me wonder how a fitness facility using Vagaro does their family memberships?

Scheduling a client for a recurring class is also not very friendly. You can only schedule them for 20 classes and no more. I have clients that come 3 times a week faithfully. There is no way for a reminder to add them back in. However, you can book recurring appointments forever. It should be consistent for classes as well.

We have had trouble with client profiles duplicating themselves. We can't figure out why that happens. Then, merging the clients is a problem. Half the time we try to do that, it doesn't let us, because it says they are the same person.....very confusing and difficult to deal with.

I'm not totally happen with the merchant processing. On more than one occasion, we've had clients try to pay for services or retail with a gift card they got. When we try to use it, it won't process. The answer that we got from Vagaro is that about 50% of the time, the merchant bank doesn't allow certain gift cards to be used. As a small business owner, that is very embarrassing.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 2.0/10

Christy C.
Industry: Retail
Company size: 2-10 Employees

I love the format of the software

Used Daily for 1-5 months
Reviewed on 26/03/2020
Review Source: SoftwareAdvice

I love that I do not need other services like Demand Force or Square for invoices and Gift Card Sales when using Vagaro. I can now customize Vargaro to do the same things in 1 software and in 1 payment per month!

Pros

I love that the software is able to customized to my salon company needs. I love the email and text message marketing. I am still learning the program and all the add on services available. This month my 2 favorite features have been the invoice capability to be able to sell products to our clients while shut down for 30 days and then the ability to email & text clients of the current status of the salon closure.

Cons

Reports are either not as detailed as I need or trying to pull collected information. For example, I wish I could pull a list of new clients who visited our company last month. I also wish I could mas tag a group of clients like tag all customers who bought "Color and haircut" or a specific product. Ability to mass tag would give my more marketing power as I listed in what I love most about the software.

Response from Vagaro

Hi Christy, thank you for sharing your feedback. Feedback like this helps us make our software even better, so thank you for taking the time to let us know what you love!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Cristene a J.
Industry: Health, Wellness & Fitness
Company size: 2-10 Employees

Best fit for a diverse business with an unbeatable price.

Used Daily for 2+ years
Reviewed on 21/05/2020
Review Source: SoftwareAdvice

Overall my experience has been Wonderful. I seem to find more ways to expand, streamilne and save time every time I log in.

Pros

Vagaro has such wonderful functionality, its very user friendly, and the updates and offerings that were implemented to serve users during the pandemic have been absolutely outstanding.
The multi use calendar has been a very valuable asset to myself and staff and the combined inventory tracking, checkout features, and marketing tools have streamlined my business. Using Vagaro has saved me time, frustration and has increased our professional presence in our community. One of the the best features is the unbeatable price. I haven't found any platform that has satisfied our needs as diverse Holistic Wellness Center with room to grow.

Cons

I wish I could print my address list to a label so I can send old fashioned b-day cards.
When I create my marketing blasts the finger scroll jumps very quickly leaving the user to have to manually us the scroll to the right.
Very minimal issues to even speak about.

Response from Vagaro

Hi Cristene, we just wanted to thank you for your kind feedback. We are so glad that you love the software, and thankful to have you as one of our Vagaro Businesses!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

User recommendation
9.4/10
Based on 2,271 user ratings
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Vagaro Pricing

Vagaro Pricing

Starting from
US$25.00/month
Free Trial
Subscription
Value for money

1 user: $25 /month
2 users: $35 /month
3 users: $45 /month
4 users: $55 /month
5 users: $65 /month
6 users: $75 /month
7+ users: $85 /month

1 user: $25 /month
2 users: $35 /month
3 users: $45 /month
4 users: $55 /month
5 users: $65 /month
6 users: $75 /month
7+ users: $85 /month

Value for Money
4.7/5
Based on 2,271 user ratings
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Vagaro Features

Vagaro Features

API
Activity Dashboard
Automatic Notifications
Billing & Invoicing
Credit Card Processing
Customer Database
Customer History
Discount Management
Employee Management
Gift Card System
Inventory Management
Inventory Tracking
Loyalty Program
Multi-Location
Order Management
POS
Promotions Management
Reporting & Statistics
Sales Reporting
Third Party Integration
Features
4.6/5
Based on 2,271 user ratings
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Categories

Videos and Tutorials

Videos and Tutorials

Additional information for Vagaro

Additional information for Vagaro

Key features of Vagaro

  • Access control
  • Accounting management
  • Activity dashboard
  • Activity tracking
  • Appointment history & spending trends
  • Automated Scheduling
  • Automated appointment status responder
  • Automated billing for memberships and packages
  • Automated email marketing
  • Automatic Notifications
  • Automatic birthday or anniversary emails
  • Automatic syncing & security
  • Barcode scanning using a barcode reader or a phone camera
  • Billing & invoicing
  • Branching
  • Business reports weekly, monthly & yearly
  • Calendar sync with Google
  • Class scheduling in house and online
  • Client database
  • Client information accessible at all relevant screens
  • Clock in / out
  • Clock in and out
  • Commission and hourly payroll
  • Commission management
  • Compensation management
  • Complete appointment booking controls
  • Configurable automated reminders
  • Contact database
  • Credit card processing from computers or mobile devices
  • Customer accounts
  • Customer history
  • Customer reviews
  • Customizable booking widgets for any website
  • Customizable reporting
  • Customizable templates
  • Dashboard creation
  • Data import/export
  • Discount management
  • Domain manager
  • Electronic payments
  • Email Templates and Easy Drag and Drop Creation
  • Email distribution
  • Email marketing for customers
  • Email receipts including client's signature
  • Email tracking
  • Employee management
  • Employee portal
  • Employee profile
  • Employee self-service from any device
  • Event scheduling
  • Facility scheduling
  • Full inventory management
  • Import contacts from Excel, Google, Yahoo...
  • Incentive program
  • Integrates with Authorize.net, Yelp, and more
  • Integrates with Facebook, Google, Pinterest and more
  • Inventory management with reporting
  • Inventory tracking of sold, lost, expired products and more
  • Multi Views and staff calendar management
  • Multi-location
  • Multiple user accounts
  • Online shopping cart with shipment calculation
  • POS
  • Permission management
  • Productivity reporting
  • Promotions management
  • Purchase orders
  • Real time reporting
  • Recurring billing
  • Recurring tasks
  • Referral tracking
  • Reservations management
  • Reward distribution
  • Role-based permissions
  • SMS and push notifications
  • SMS text reminders
  • SSL security
  • Sales reporting
  • Sales tracking
  • Scheduled emails
  • Scheduled reporting
  • Secure login
  • Smartwatch support
  • Swipe credit cards and sell products
  • Task scheduling
  • Task tracking
  • Tracking features
  • Transaction history
  • User photos
  • Website builder
  • Website integration
  • Website management
  • Yelp, Facebook & Instagram Integration

Benefits

• Vagaro's salon, wellness and fitness software allows users to create a personalized website fully managed and hosted by Vagaro, and customize it with their service menu, staff bios, venue pics & videos for brand promotion.

• Users can send booking confirmation and reminders to customers via email or text message.

• Users can take advantage of Vagaro's email marketing feature to send bulk promotional or announcement emails to customers in a single click.

• The solution offers a history tracking feature which let users keep a track of their customer information, previous visits and preferred services.

• Users can leverage the benefit of multiple booking options through a Vagaro web page, Facebook, mobile app or a widget that users can add to their personal website.

Vagaro FAQs

Vagaro FAQs

Below are some frequently asked questions for Vagaro.

Q. What type of pricing plans does Vagaro offer?

Vagaro offers the following pricing plans:

Starting from: US$25.00/month

Pricing model: Subscription

Free Trial: Available

1 user: $25 /month 2 users: $35 /month 3 users: $45 /month 4 users: $55 /month 5 users: $65 /month 6 users: $75 /month 7+ users: $85 /month

Q. What are the main features of Vagaro?

Vagaro offers the following features:

  • Access control
  • Accounting management
  • Activity dashboard
  • Activity tracking
  • Appointment history & spending trends
  • Automated Scheduling
  • Automated appointment status responder
  • Automated billing for memberships and packages
  • Automated email marketing
  • Automatic Notifications
  • Automatic birthday or anniversary emails
  • Automatic syncing & security
  • Barcode scanning using a barcode reader or a phone camera
  • Billing & invoicing
  • Branching
  • Business reports weekly, monthly & yearly
  • Calendar sync with Google
  • Class scheduling in house and online
  • Client database
  • Client information accessible at all relevant screens
  • Clock in / out
  • Clock in and out
  • Commission and hourly payroll
  • Commission management
  • Compensation management
  • Complete appointment booking controls
  • Configurable automated reminders
  • Contact database
  • Credit card processing from computers or mobile devices
  • Customer accounts
  • Customer history
  • Customer reviews
  • Customizable booking widgets for any website
  • Customizable reporting
  • Customizable templates
  • Dashboard creation
  • Data import/export
  • Discount management
  • Domain manager
  • Electronic payments
  • Email Templates and Easy Drag and Drop Creation
  • Email distribution
  • Email marketing for customers
  • Email receipts including client's signature
  • Email tracking
  • Employee management
  • Employee portal
  • Employee profile
  • Employee self-service from any device
  • Event scheduling
  • Facility scheduling
  • Full inventory management
  • Import contacts from Excel, Google, Yahoo...
  • Incentive program
  • Integrates with Authorize.net, Yelp, and more
  • Integrates with Facebook, Google, Pinterest and more
  • Inventory management with reporting
  • Inventory tracking of sold, lost, expired products and more
  • Multi Views and staff calendar management
  • Multi-location
  • Multiple user accounts
  • Online shopping cart with shipment calculation
  • POS
  • Permission management
  • Productivity reporting
  • Promotions management
  • Purchase orders
  • Real time reporting
  • Recurring billing
  • Recurring tasks
  • Referral tracking
  • Reservations management
  • Reward distribution
  • Role-based permissions
  • SMS and push notifications
  • SMS text reminders
  • SSL security
  • Sales reporting
  • Sales tracking
  • Scheduled emails
  • Scheduled reporting
  • Secure login
  • Smartwatch support
  • Swipe credit cards and sell products
  • Task scheduling
  • Task tracking
  • Tracking features
  • Transaction history
  • User photos
  • Website builder
  • Website integration
  • Website management
  • Yelp, Facebook & Instagram Integration

Q. Who are the typical users of Vagaro?

Vagaro has the following typical customers:

Freelancers, Large Enterprises, Mid Size Business, Small Business

Q. What languages does Vagaro support?

Vagaro supports the following languages:

English

Q. What type of pricing plans does Vagaro offer?

Vagaro has the following pricing plans:

Subscription

Q. Does Vagaro support mobile devices?

Vagaro supports the following devices:

Android, iPhone, iPad

Q. What other apps does Vagaro integrate with?

Vagaro integrates with the following applications:

BirdEye, Facebook, Google Calendar, Gusto, Gusto, Microsoft Excel, Microsoft Outlook, QuickBooks Online, Wordpress, Xero

Q. What level of support does Vagaro offer?

Vagaro offers the following support options:

Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials