Vagaro
About Vagaro
Vagaro is an appointment scheduling solution that helps businesses get found, booked & paid. The platform enables administrators to manage appointments, payments, payroll, inventory, & much more on any device. Teams can stand out from competition with a custom logo, website, online store and branded app. It allows operators to attract new customers on the Vagaro free marketplace and integrate it with social media booking tools. Supervisors can retain customers & boost sales with AI-based text and email marketing tools. It also lets stakeholders stop no-shows with deposits and automated reminders.
Key benefits of Vagaro
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Reviews
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- Industry: Hospital & Health Care
- Company size: 5,001–10,000 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Excellent time management tool for startups and SMEs
Reviewed on 27/07/2023
Through the years, I've tried a number of other online scheduling tools, but Vagaro is far and away...
Through the years, I've tried a number of other online scheduling tools, but Vagaro is far and away the finest option for companies of any size. Vagaro has considered every detail, including cost, usability, online tutorial videos, quality customer service, and a plethora of customizable features like gift card and credit card integration, as well as email and marketing tools.
Pros
Excellent service is a major selling point for me. Their instant messaging service is quick and simple to use. The program is constantly updated, making it seem better and better while improving its functionality.
Cons
I'm not sure I have many complaints because they seem to listen to their consumers and address any issues that arise. The biggest challenge has been teaching customers how to properly pronounce the name.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 10.0 /10
Great Med Spa office organizing tool
Reviewed on 4/04/2024
Wonderful! It is used by several members of our staff for various aspects of our clinic operations.
Wonderful! It is used by several members of our staff for various aspects of our clinic operations.
Pros
Ease of use and affordability! Also, HIPAA compliance, inventory tracking, & online booking! This is THE program that holds our clinic together and allows us to continue to operate effectively.
Cons
Sometimes, it doesn’t connect well through our WiFi firewall for some reason, but it’s easy enough to hotspot for access if/when this happens.
- Industry: Public Relations & Communications
- Company size: 11–50 Employees
- Used Daily for Free Trial
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Likelihood to recommend 2.0 /10
Vagaro is a double edged sword
Reviewed on 6/05/2024
when i pointed this stuff out to support, they gaslighted me pretty hard, saying if I wanted that...
when i pointed this stuff out to support, they gaslighted me pretty hard, saying if I wanted that sort of functionality (not having my clients have to perform 3-5 clicks to get to the right service/product)
that i should buy their hosted web design? ummm no im good i dont want to build a website on their platform
They seem friendly but if you ask any technical questions they have been trained to sidestep them and offer solutions that are more beneficial to Vagaro than your spa/salon etc.
Be careful!!!
Pros
pretty straightforward to setup - the onboarding was weird bc they wouldn't allow multiple stakeholders to attend the onboarding meeting from multiple accounts?
Cons
You should carefully decide whether you want to support Vagaro - here's why.
The #1 reason we initially were looking at integrating Vagaro into our business was seamless bookings.
They offer a pretty robust backend that makes it easy to add products/services and schedule them to a calendar.
Unfortunately, if you want a very frictionless experience for your potential customers to book an appointment, there is a dangerous trade-off.
#1: where your reviews live
Vagaro's software prominently highlights / promotes leaving reviews on THEIR platform, which in the end benefits Vagaro's landing pages (which they rank on Google for local services, then they promote your competitors to that platform)
#2 if you want to direct link to specific services or products you sell with a booking widget, you can't do that on your own website. You have to generate a link and send people to Vagaro.com
This is problematic because now your potential customer/client is on a website which advertises your competitors.
Response from Vagaro
Thank you for sharing your insights and concerns regarding your experience with Vagaro. We strive to provide the best possible service, and your feedback is invaluable to us.
At Vagaro, we offer personalized onboarding sessions for a one-on-one experience, along with weekly live webinars designed to help multiple users become familiar with our software. Additionally, you have the option to create direct links to your services in your Service/Class menu. It's important to note that your landing page features your business only.
We value transparency and continuous improvement. Your feedback plays a crucial role in our efforts to enhance our software. You can submit suggestions and ideas for improvement on feedback.vagaro.com. Rest assured, we take your concerns seriously and are committed to addressing them to the best of our ability.
Your satisfaction is our priority, and we appreciate your ongoing support.
- Industry: Automotive
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 8.0 /10
Vagaro is a lifesaver for managing my salon appointments and inventory. It's been a game-change...
Reviewed on 27/10/2024
Pros
Vagaro's appointment scheduling and inventory management features are top-notch. It's easy to use and has streamlined my business operations.
Cons
I wish Vagaro had more customizable reporting options and better customer support. Sometimes it feels a bit limited in that aspect.
Response from Vagaro
Thank you for sharing your experience with us! We're happy to hear that the appointment scheduling and inventory management features have streamlined your business operations—it's always our goal to make daily management as smooth as possible. We offer the premium feature Data Lake to build customizable reports with the system. Our dedicated 24/7 support team is always here to help, and we're continually enhancing our services. Let us know if there’s anything specific we can improve—we’re here to ensure you have the best experience possible! We value your input and look forward to supporting your continued success with Vagaro.
- Industry: Consumer Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support
- Likelihood to recommend 10.0 /10
User Friendly
Reviewed on 23/04/2024
Overall, we are happy with Vagaro and the support we receive.
Overall, we are happy with Vagaro and the support we receive.
Pros
Vagaro fits our needs for our spray tanning and teeth whitening business. Very user friendly and improvements are always being made. Customer service is excellent.
Cons
On a few rare occasions over the past 4 years that Vagaro has gone down during business hours, it completely disables our business. Can't see the calendar or check out clients.
Alternatives Considered
Helios Salon SoftwareReasons for Choosing Vagaro
In 2019, we opened a second location and we needed software that would support multiple locations.Switched From
Helios Salon SoftwareVagaro FAQs
Below are some frequently asked questions for Vagaro.Q. What type of pricing plans does Vagaro offer?
Vagaro offers the following pricing plans:
- Starting from: US$30.00/month
- Pricing model: Subscription
- Free Trial: Available
1 user: $25 /month 2 users: $35 /month 3 users: $45 /month 4 users: $55 /month 5 users: $65 /month 6 users: $75 /month 7+ users: $85 /month
Q. Who are the typical users of Vagaro?
Vagaro has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Vagaro support?
Vagaro supports the following languages:
English
Q. Does Vagaro support mobile devices?
Vagaro supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Vagaro integrate with?
Vagaro integrates with the following applications:
Google Calendar, Gusto, Instagram, Meta for Business, Microsoft Excel, Microsoft Outlook, QuickBooks Online, WordPress, Xero, Zoom Workplace
Q. What level of support does Vagaro offer?
Vagaro offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat
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