memberplanet

memberplanet

Online membership management platform

4.7/5 (256 reviews)

memberplanet Overview

What is memberplanet?

memberplanet is member management. An essential solution for individual leaders as well as local and national groups of any size to communicate, process payments, and manage their members. Our goal at memberplanet is to make your life easier. Sound simple right? Because it is. Our system is designed for you to make the best use of limited time; accomplish all of your administrative tasks on one seamless platform so you can get back to what really matters in your life. Through memberplanet's comprehensive solution to your group management, you as a leader will be able to organize and communicate with your members quickly, easily, and efficiently. Our features include a custom mobile app just for your group. With the app, members and admins can access membership e-cards, make payments, and communicate with other group members. Some of the other wonderful tools on our platform include collecting dues payments online, custom membership levels, and an interactive directory. One of our best features is our support team. We're real people offering tangible support to clients on a daily basis with unlimited phone, email, and chat support, plus an online support library of demonstration videos, success guides, and FAQs. In 2015 memberplanet received first place for Capterra's most reviewed site. memberplanet is proud to currently serve more than 24,000 groups and 4 million members, encompassing a broad range of nonprofit and for-profit industries. Our clients include the United States Air Force, multi-level fraternal organizations including Delta Gamma International Fraternity and Alpha Tau Omega, chapters of nonprofits including the United Way, and the Children's Hospital of Michigan Foundation, alumni and other associations including the Marietta Business Association, faith-based organizations, educational groups including statewide PTAs and school districts, and local community groups including the Kiwanis Club of Safety Harbor.

memberplanet Overview

Pricing

Starting from
US$50.00/month

Pricing options

Free Trial
Free
Subscription
Value for money

• Basic: Free
• Essentials: $50 per month or $510 per year
• Pro: $100 per month or $1020 per year
• Premium: $175 per month or $1,785 per year
• Enterprise: Customized per individual or chapter based association


memberplanet Features

Devices
Business size
S M L
Markets
United States
Supported Languages
English

Screenshots

memberplanet screenshot: MemberPlanet allows users to create & track online events
memberplanet screenshot: MemberPlanet allows users to create & track online events memberplanet screenshot: MemberPlanet allows users to create broadcasts & campaigns that are accessable on mobiles memberplanet screenshot: MemberPlanet allows usres to collect payment online memberplanet screenshot: MemberPlanet enables creation of new groups and adding members within these groups memberplanet screenshot: MemberPlanet enables users to manage their activity schedules

memberplanet Reviews

memberplanet Reviews

Overall rating
4.7
/
5 256 reviews
Excellent
203

Very good
41

Average
9

Poor
2

Terrible
1

Value for Money
4.5
Features
4.4
Ease of Use
4.5
Customer Support
4.9
95% recommended this app
Gregg B.

Complete member management with room to grow

Memberplanet enabled our nonprofit to go from having completely manual member management to automated member management overnight. Regardless of the complexities our member structure, no other member solution has come close to helping to keep up-to-date with our membership as has Memberplanet.


Lisa R.

Member Planet is an excellent and customizable Content Management System.

MemberPlanet works for my organization because it keeps members information updated. It keeps the members informed about scheduled events. I can create groups that communicate with each other. It has options for email campaigns, discussions, a mobile app, photo albums, document storage and the ability to take payments. There's not much else that you would need. And again, the FREE option is big plus.


Jorge a M.

Too Expensive

It was never my favorite tool but for $15 monthly I was willing to use. Now we are moving to other tool costing less or the same for much better value. We like TinyHQ, JoinIt .


Joy B.

Too complicated and not intuitive. Bells and whistles attractive IF you can get to them.

Overall, I had high hopes and possibly within the next 6 months (I've been using inside of 2 months) it will improve. Right now I am very disappointed in the lack of ease, efficiency, and ability to get tech support instantaneously.


Greg S.

Amazing customer service and follow through

I am setting up a Premium Membership Club for The Sacramento Bee. Yes, I am tech savvy, but I don't want to make the running of the web platform for the club my life's work. That being said, I still need flexibility and a robust set of tools for transactions, communications and promotions. MemberPlanet is all that, and more!


Gregg B.
Industry: Religious Institutions
Company size: 2-10 Employees

Complete member management with room to grow

Used Weekly for 1+ year
Reviewed on 1/03/2019
Review Source: Capterra

Memberplanet enabled our nonprofit to go from having completely manual member management to automated member management overnight. Regardless of the complexities our member structure, no other member solution has come close to helping to keep up-to-date with our membership as has Memberplanet.

Pros

Memberplanet enabled me to quickly turn the spreadsheet member list I inherited into a complete member management system for my nonprofit organization. We went from doing renewals and information updates manually - read "via snail mail" or at best an email update - to automated renewals and updates. We've paid the minimal fee to use extra features for our small organization and there is yet more to unlock in the future as we grow. As an added bonus, the event management and integrated mailings helped us manage our convention registration and communications.

Cons

While the software works as intended, I've had some difficulty in configuring the system to fit our membership structure which is primarily based on an organization and not an individual, as Memberplanet is programmed for. The ideal structure of us would be to have an organization with multiple contacts associated with the organization, including a "primary contact." I've created a workaround, but the built-in reporting doesn't account for this so custom reports are required for several processes I regularly use. Still, for the price and functionality, Memberplanet is very good.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Lisa R.
Company size: 51-200 Employees

Member Planet is an excellent and customizable Content Management System.

Used Daily for 1-5 months
Reviewed on 20/04/2018
Review Source: SoftwareAdvice

MemberPlanet works for my organization because it keeps members information updated. It keeps the members informed about scheduled events. I can create groups that communicate with each other. It has options for email campaigns, discussions, a mobile app, photo albums, document storage and the ability to take payments. There's not much else that you would need. And again, the FREE option is big plus.

Pros

1. Two words – FREE option. My organization would like to keep its very hard-earned money to help our community. So, using a vendor with a free option is a HUGE plus for us. It also is good for organizations new to CMS because we can determine how much we actually use it.
2. The site is web based and user friendly – nothing to download. There are video tutorials, a support library with step by step instructions and phone coaching available. They have a Getting Started tutorial and all actions are walk throughs with descriptions. There are reps on standby to chat, or talk over the phone. I am truly blown away by all of the things I can do and customize with MemberPlanet. As I said, we aren’t a large organization and we definitely cant afford some of the other more expensive CMS’ available. But MemberPlanet understands what I want for the type of organization I have and they allow me to customize it. The site is also scalable for future growth and usage. I highly recommend them.

Cons

The only thing I wasn’t too keen on is that there are a couple of outside vendor connections such as Box and PayPal that are integrated into the site. It all works ok though. Box and PayPal are a little odd as its dashboard is merged into your site. You can get MemberPlanet to handle taking your payments instead of using PayPal, but they keep a small percentage. Other than that, I don’t have any issues or complaints.

Rating breakdown

Value for Money
Ease of Use

Likelihood to recommend: 9.0/10

Jorge a M.
Industry: Civic & Social Organisation
Company size: 51-200 Employees

Too Expensive

Used Monthly for 6-12 months
Reviewed on 19/11/2019
Review Source: Capterra

It was never my favorite tool but for $15 monthly I was willing to use. Now we are moving to other tool costing less or the same for much better value. We like TinyHQ, JoinIt .

Pros

It has lot of features for what you need to manage an organization except accounting. Good emai and event templates.

Cons

Difficult to use, cluttered, outdated and very expensive. Cost went from $15 for lower package to $50 out of the blue. no added features or benefits with increase.

Response from memberplanet

Hi Jorge, first and foremost, we want to thank you and your organization for giving our platform a try! We are always adding new functionality and enhancing features within our platform, and you will find information about major updates on our support site under announcements https://support.memberplanet.com/hc/en-us/sections/115004111368-Announcements and our blog https://blog.memberplanet.com/blog/category/new-features. If you have any questions about our features and functionality, please don't hesitate to contact [email protected] We wish you and your organization nothing but success!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 5.0/10

Joy B.
Industry: Nonprofit Organisation Management
Company size: 2-10 Employees

Too complicated and not intuitive. Bells and whistles attractive IF you can get to them.

Used Weekly for 1-5 months
Reviewed on 12/09/2019
Review Source: Capterra

Overall, I had high hopes and possibly within the next 6 months (I've been using inside of 2 months) it will improve. Right now I am very disappointed in the lack of ease, efficiency, and ability to get tech support instantaneously.

Pros

The possibilities for mass communication, web functionality, and e-commerce all in one location as well as a CRM feature for members.

Cons

There are just too many steps involved in the majority of functions I wish to do. Simply adding a member requires multiple steps to provide all contact information. Multiple sections must be clicked into and out-of to record basic profile information.

I have to go to 3 different sections of the navigation menu to enter a new member, record that member's status, print out their member ID card, and then record a payment. My last platform had everything in one screen and made data entry/recording of a contact take less than a minute. With this platform it takes me up to 4 times as long between all of the different tabs I have to get to. It is not intuitive and confusing for any database admin or data entry person. In order to change anything recorded in error, it takes an act of congress to get it changed and the real-time update is not real-time. Reporting features can be delayed making accounting reconciliation a nightmare.

Also, this database does not let you include someone without an email. Many of our members share an email with their spouse and do not want to include separate ones. Then the system does not let us enter them. The +name solution prior to the "@" symbol works for some email providers but not all and therefore we are left with a few members unaccounted for in our online portal.

The Creating a Packet Function seems good as well but again has such cumbersome features it is useless because I don't have hours and hours to research it, watch the tutorials.

Response from memberplanet

Hi Joy, we're so sorry to hear you have not had a great experience. Since your organization has a custom workflow, please reach out to our support team by phone at 888-298-8845 for immediate assistance. We can easily help resolve issues for anything recorded in error, and we can absolutely walk through features that you and your admins feel require additional assistance and find a way to expedite. We can also help you navigate to the platform's real-time reports. We understand how difficult it can be to transition from a different platform, and we can assure you, we're here to help!

Your comments are very helpful and we will pass them along to our development team to make the experience more intuitive. Many of the features you mentioned will be updated in the near future.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 5.0/10

Greg S.
Industry: Media Production
Company size: 501-1,000 Employees

Amazing customer service and follow through

Used Daily for 1-5 months
Reviewed on 15/06/2016
Review Source: Capterra

I am setting up a Premium Membership Club for The Sacramento Bee. Yes, I am tech savvy, but I don't want to make the running of the web platform for the club my life's work. That being said, I still need flexibility and a robust set of tools for transactions, communications and promotions. MemberPlanet is all that, and more!

Pros

Flexible, robust with every tool imaginable for the proper care of feeding of a membership club. Not only will it process payments, but has easy-to-use retention/reminder features to alert users when there membership is expiring. MemberPlanet supports video, photo, email, message boards and upcoming events. The standout was the customer support. Until you start to feel the work flow, some of the initial setup can be intimidating. No problem, phone support with an actual human is just a call away. Likewise with chat support.

Don't worry: friendly, knowledgeable people are there to help!

Cons

As mentioned, the options and depth of the program can be a little overwhelming at first. The back end is fast and responsive, but the initial challenge of navigating to the correct screen was at first, a bit confusing. As mention above, tech support was there to save the day and within a couple of hours, I was marveling at my mastery of the MemberPlanet configuration screens.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

User recommendation
8.9/10
Based on 256 user ratings
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memberplanet Pricing

memberplanet Pricing

Starting from
US$50.00/month
Free Trial
Free
Subscription
Value for money

• Basic: Free
• Essentials: $50 per month or $510 per year
• Pro: $100 per month or $1020 per year
• Premium: $175 per month or $1,785 per year
• Enterprise: Customized per individual or chapter based association

• Basic: Free
• Essentials: $50 per month or $510 per year
• Pro: $100 per month or $1020 per year
• Premium: $175 per month or $1,785 per year
• Enterprise: Customized per individual or chapter based association

Value for Money
4.5/5
Based on 256 user ratings
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memberplanet Features

memberplanet Features

API
Activity Dashboard
Activity Tracking
Automatic Notifications
CRM Integration
Calendar Management
Custom Fields
Customer Database
Customisable Branding
Customisable Reporting
Customisable Templates
Data Import/Export
Electronic Payments
Email Integration
Real Time Data
Reminders
Reporting & Statistics
Social Media Integration
Surveys & Feedback
Third Party Integration
Features
4.4/5
Based on 256 user ratings
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Categories

Additional information for memberplanet

Additional information for memberplanet

Key features of memberplanet

  • Choose a template & save it as custom template
  • Collect payments online
  • Collects membership dues
  • Create branded forms to collect feedback
  • Create email campaigns
  • Create great-looking donation campaigns
  • Create groups & easy photo albums
  • Customize tickets to fit any event
  • Export survey responses to excel
  • Group text messaging
  • Live reporting shows email opening rates
  • Manage events & occasions
  • Member database
  • Member database with custom fields
  • Reach out members with push notifications
  • Real-time reporting
  • Send email invoices for any type of charge
  • Share campaigns on Facebook & twitter
  • Track donations
  • Use distribution lists to target email campaigns

Benefits

● One-stop shopping. Pay for membership dues, merchandise, and make donations. Makes keeping track of payments easy as one, two, three!

● Plan your event with us. Boost attendance and participation with easy event and donation sites. Sell tickets, send email invites, manage RSVPs, and share photos. No need for a party planner, just us.

● Free custom app! Yes, really! Facilitate on-site payments, membership e-cards, and mobile communication. Send messages via text and/or email in just a few clicks, from a desktop or the mobile app. Use Smart Lists to instantly generate distribution lists using member data from other features.

● Streamline your group's branding. Easily create branded payment forms, surveys, and email newsletters. Start with a template and customize it with unlimited flexible fields. View tracking and response data in real time.

● Exclusive and personal member communication. Members can search and contact each other directly by email and social media through memberplanet. Members have complete control of what information is shared, and direct emails are always kept secure.

memberplanet FAQs

memberplanet FAQs

Below are some frequently asked questions for memberplanet.

Q. What type of pricing plans does memberplanet offer?

memberplanet offers the following pricing plans:

Starting from: US$50.00/month

Pricing model: Free, Subscription

Free Trial: Available

• Basic: Free • Essentials: $50 per month or $510 per year • Pro: $100 per month or $1020 per year • Premium: $175 per month or $1,785 per year • Enterprise: Customized per individual or chapter based association

Q. What are the main features of memberplanet?

memberplanet offers the following features:

  • Choose a template & save it as custom template
  • Collect payments online
  • Collects membership dues
  • Create branded forms to collect feedback
  • Create email campaigns
  • Create great-looking donation campaigns
  • Create groups & easy photo albums
  • Customize tickets to fit any event
  • Export survey responses to excel
  • Group text messaging
  • Live reporting shows email opening rates
  • Manage events & occasions
  • Member database
  • Member database with custom fields
  • Reach out members with push notifications
  • Real-time reporting
  • Send email invoices for any type of charge
  • Share campaigns on Facebook & twitter
  • Track donations
  • Use distribution lists to target email campaigns

Q. Who are the typical users of memberplanet?

memberplanet has the following typical customers:

Large Enterprises, Mid Size Business, Non Profit, Small Business

Q. What languages does memberplanet support?

memberplanet supports the following languages:

English

Q. What type of pricing plans does memberplanet offer?

memberplanet has the following pricing plans:

Free, Subscription

Q. Does memberplanet support mobile devices?

memberplanet supports the following devices:

Android, iPhone

Q. What other apps does memberplanet integrate with?

memberplanet integrates with the following applications:

Facebook, Twitter

Q. What level of support does memberplanet offer?

memberplanet offers the following support options:

FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials