Opsgenie

Modern IT incident management and response solution

4.7 /5 (119 reviews) Write a Review!

Opsgenie Overview

What is Opsgenie?

Opsgenie is a modern incident management platform for operating always-on services that enables Dev and Ops teams to stay aware and in control of alerts and incidents. Opsgenie at its core offers powerful alerting and on-call scheduling, incident management and response.

Opsgenie receives rich payload data from your favorite ITSM tools and populates alerts with that information. This means that each alert has all of the information needed to take rapid action. Alerts are routed using content, source, and timing according to the on-call schedule, ensuring that the alert is never missed. Notifications can be received via text, email, phone call, or mobile push.

Opsgenie removes the guesswork around alerting and incidents, you don’t have to wonder which alerts are important, where the alert is coming from, and who should handle the alert. We have out of the box integrations with 200+ of your favorite tools, so you can get set and start consolidating alerts and notifications quickly.

Opsgenie is designed for Dev and Ops teams operating always-on services, we’re a solution for cloud, on-prem, and hybrid environments. We offer plans to suit the needs of the smallest teams and larger enterprises.

Opsgenie Overview

Pricing

Starting from
US$0.00/month

Pricing options

Free Trial
Free
Subscription
Value for money

Start for free and scale as you grow. Opsgenie offers various plans for teams of different sizes and maturity.

https://www.atlassian.com/software/opsgenie/pricing

We also offer volume discounts for larger teams, use the price calculator on our pricing page for more information.


Opsgenie Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom
Supported Languages
English

Media

Respond to alerts and incidents from the mobile app
On-Call Management
Command and control incidents from the incident command center
Leverage the alerting power of Opsgenie, stay in full control of your data
Opsgenie’s Incident Investigation Dashboard
Rich alerting
Opsgenie video Opsgenie video Opsgenie video Opsgenie screenshot: Respond to alerts and incidents from the mobile app Opsgenie screenshot: On-Call Management Opsgenie screenshot: Command and control incidents from the incident command center Opsgenie screenshot: Leverage the alerting power of Opsgenie, stay in full control of your data Opsgenie screenshot: Opsgenie’s Incident Investigation Dashboard Opsgenie screenshot: Rich alerting

Opsgenie Reviews

Opsgenie Reviews

Overall rating
4.7
/
5
Excellent
83

Very good
36

Average
0

Poor
0

Terrible
0

Value for Money
4.4
Features
4.6
Ease of Use
4.4
Customer Support
4.7
100% recommended this app
Fernando S.

A most have

I've been a loyal customer of OpsGenie for almost three years now and I like to product so much that I wrote an integration with spring-boot-admin a year ago that now is used by many others. really great product


Joshua V.

OpsGenie Journey

We needed a way to monitor our infrastructure over the weekend without having to pay someone to physically sit in the building. So we first tried a company would would make a physically phone call to us when an alert went critical. Over time the problem with that was you had to employ a person to make that phone call and it was an expensive option as well. We needed a better ROI on what we were spending.


Verified Reviewer

Basic incident management platform for startups

Satisfied given the amount of money we pay with them


Verified Reviewer

Informational

Great product .great value


Phil A.

OpsGenie is a no-brainer

We use OpsGenie to collect messages from multiple endpoints and manage rules for alerting. Basically our pager duty. Also use the Heartbeats feature for missed execution monitoring.


Fernando S.
Industry: Internet
Company size: 11-50 Employees

A most have

Used Daily for 2+ years
Reviewed on 31/07/2018
Review Source: Capterra

I've been a loyal customer of OpsGenie for almost three years now and I like to product so much that I wrote an integration with spring-boot-admin a year ago that now is used by many others. really great product

Pros

I like the easy of use and most of all It never fails to deliver a message, Great UX and full of features

Cons

I would like to have notification rules for how and when to receive some sort of events right now there is only one way of doing this but, that is something that would be ok to have but I'm very happy with the product

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Joshua V.
Industry: Computer Software
Company size: 201-500 Employees

OpsGenie Journey

Used Daily for 6-12 months
Reviewed on 5/03/2020
Review Source: Capterra

We needed a way to monitor our infrastructure over the weekend without having to pay someone to physically sit in the building. So we first tried a company would would make a physically phone call to us when an alert went critical. Over time the problem with that was you had to employ a person to make that phone call and it was an expensive option as well. We needed a better ROI on what we were spending.

Pros

Powerful tool to route alerts to different teams. (Phone, Text and Email)
Setting up schedules and teams
Cost is very affordable and you get economies of scale the more people you put on the account and begin using it.

Cons

The filtering of who gets the alerts can be a bit confusing, it does take some time to get used to the setup and configuration of how they do things.
I wish there was an official on boarding program. For example I would have like to have OpsGenie tell me, ok now that you are a customer and based on all the experienced we've gathered you need to do "10 things". Process items, procedures, best practices etc. Because we basically learned as we went and while the product was relatively easy to use it would have been nice to have that instruction at the beginning.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Verified Reviewer
Industry: Telecommunications
Company size: 501-1,000 Employees

Basic incident management platform for startups

Used Daily for 1+ year
Reviewed on 24/09/2020
Review Source: Capterra

Satisfied given the amount of money we pay with them

Pros

What I like the most about OpsGenie is its notification system. It has built-in SMS notification system, no need to integrate with other platforms & no need to pay extra. It comes with unlimited SMS notification (depending on your plan of course). Also, OpsGenie can notify you via phone call for critical alerts.

Cons

One thing OpsGenie is missing is alerts correlation. Basically OpsGenie just receives alerts and notify relative teams according to your notification rule. It would be better if OpsGenie has alerts correlation platform to deduplicate noise alarms

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Verified Reviewer
Industry: Consumer Electronics
Company size: 501-1,000 Employees

Informational

Used Monthly for 1-5 months
Reviewed on 31/07/2018
Review Source: Capterra

Great product .great value

Pros

Easy usage. Good interface. Lot of info I'm one screen

Cons

Renewal process is nor simple. You need to improve the process.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 5.0/10

Phil A.
Industry: Publishing
Company size: 51-200 Employees

OpsGenie is a no-brainer

Used Daily for 2+ years
Reviewed on 3/08/2018
Review Source: Capterra

We use OpsGenie to collect messages from multiple endpoints and manage rules for alerting. Basically our pager duty. Also use the Heartbeats feature for missed execution monitoring.

Pros

The pricing came in below Pagerduty by quite a bit and the features were much more plentiful. Really like the Heartbeats feature.

Cons

I really don't have anything negative to say. It's been an excellent experience with the product since day 1. Any (minor) troubles I've had turned out to be something I was doing wrong.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
9/10
Based on 119 user ratings
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Opsgenie Pricing

Opsgenie Pricing

Starting from
US$0.00/month
Free Trial
Free
Subscription
Value for money

Start for free and scale as you grow. Opsgenie offers various plans for teams of different sizes and maturity.

https://www.atlassian.com/software/opsgenie/pricing

We also offer volume discounts for larger teams, use the price calculator on our pricing page for more information.

Start for free and scale as you grow. Opsgenie offers various plans for teams of different sizes and maturity.

https://www.atlassian.com/software/opsgenie/pricing

We also offer volume discounts for larger teams, use the price calculator on our pricing page for more information.

Value for Money
4.4/5
Based on 119 user ratings
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Opsgenie Features

Opsgenie Features

API
Access Control
Activity Dashboard
Activity Tracking
Alerts / Escalation
Auditing
Automatic Notifications
Collaboration Tools
Compliance Management
Data Import/Export
Data Visualisation
Drag & Drop Interface
Monitoring
Real Time Data
Real Time Monitoring
Reporting & Statistics
Search Functionality
Third Party Integration
User Management
Workflow Management
Features
4.6/5
Based on 119 user ratings
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Categories

Additional information for Opsgenie

Additional information for Opsgenie

Key features of Opsgenie

  • API
  • API requests
  • Activity Dashboard
  • Add note
  • Alert actions
  • Alerts and email notifications
  • Android / iPhone apps
  • Application Integration
  • Attached files
  • Automated Scheduling
  • Automatic Customer Notices
  • Automatic Reminders
  • CRM Integration
  • Chat Functionality
  • Collaboration Tools
  • Custom actions
  • Customizable Categories
  • Customizable Templates
  • Dashboard Creation
  • Data Import/Export
  • Data Synchronization
  • Detailed tracking
  • Disaster Recovery
  • Email Alerts
  • Email Integration
  • Escalation Management
  • Escalations
  • Event Logs
  • Free form text
  • Group Calendars
  • Group Scheduling
  • Heartbeat monitoring
  • Incoming phone call routing
  • Integration plugins
  • Marid integrations
  • Monitoring tools
  • Multi-Location
  • Multiple communication channels
  • On-call schedules
  • Real Time Updates
  • Remote Access
  • Reporting
  • Rich notifications
  • SMS / phone notifications
  • Scenario Planning
  • Schedules and on-call rotations
  • Seamless integration
  • Secure Data Storage
  • Service Level Management
  • Single sign-on
  • Subscription Servies
  • Tags
  • Tags and optional fields
  • Task Scheduling
  • Team Calendars
  • User Management
  • Workflow Management
  • iPhone / Android push notifications

Benefits

Leverage the Incident Investigation Dashboard, so you can correlate code deployments to incidents and measure deployment quality over time.

Link Jira Software Issues and Jira Service Desk records to incidents so the full impact can be easily measured.

Notify the right people at the right time using phone calls, text messages, emails or mobile push notifications on Android and iOS devices.

Create daily, weekly, or custom on-call rotations (including follow-the-sun) using flexible scenarios that can depend on any combination of location, time, or day.

Respond to Incidents from the Incident Command Center, which centralizes all the information needed to collaborate and troubleshoot an incident in one place. Use Slack, Zoom, or Opsgenie’s Native bridge and chat for response.

Opsgenie FAQs

Opsgenie FAQs

Below are some frequently asked questions for Opsgenie.

Q. What type of pricing plans does Opsgenie offer?

Opsgenie offers the following pricing plans:

Starting from: US$0.00/month

Pricing model: Free, Subscription

Free Trial: Available

Start for free and scale as you grow. Opsgenie offers various plans for teams of different sizes and maturity. https://www.atlassian.com/software/opsgenie/pricing We also offer volume discounts for larger teams, use the price calculator on our pricing page for more information.

Q. What are the main features of Opsgenie?

Opsgenie offers the following features:

  • API
  • API requests
  • Activity Dashboard
  • Add note
  • Alert actions
  • Alerts and email notifications
  • Android / iPhone apps
  • Application Integration
  • Attached files
  • Automated Scheduling
  • Automatic Customer Notices
  • Automatic Reminders
  • CRM Integration
  • Chat Functionality
  • Collaboration Tools
  • Custom actions
  • Customizable Categories
  • Customizable Templates
  • Dashboard Creation
  • Data Import/Export
  • Data Synchronization
  • Detailed tracking
  • Disaster Recovery
  • Email Alerts
  • Email Integration
  • Escalation Management
  • Escalations
  • Event Logs
  • Free form text
  • Group Calendars
  • Group Scheduling
  • Heartbeat monitoring
  • Incoming phone call routing
  • Integration plugins
  • Marid integrations
  • Monitoring tools
  • Multi-Location
  • Multiple communication channels
  • On-call schedules
  • Real Time Updates
  • Remote Access
  • Reporting
  • Rich notifications
  • SMS / phone notifications
  • Scenario Planning
  • Schedules and on-call rotations
  • Seamless integration
  • Secure Data Storage
  • Service Level Management
  • Single sign-on
  • Subscription Servies
  • Tags
  • Tags and optional fields
  • Task Scheduling
  • Team Calendars
  • User Management
  • Workflow Management
  • iPhone / Android push notifications

Q. Who are the typical users of Opsgenie?

Opsgenie has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

Q. What languages does Opsgenie support?

Opsgenie supports the following languages:

English

Q. What type of pricing plans does Opsgenie offer?

Opsgenie has the following pricing plans:

Free, Subscription

Q. Does Opsgenie support mobile devices?

Opsgenie supports the following devices:

Android, iPhone, iPad

Q. What other apps does Opsgenie integrate with?

Opsgenie integrates with the following applications:

AdRem NetCrunch, Bugsnag, CloudSploit, Dynatrace Ruxit, Hosted Graphite, Monitis, Server Density, Slack, VisitorTrack, Workato

Q. What level of support does Opsgenie offer?

Opsgenie offers the following support options:

Knowledge Base, Video Tutorials, Online Support, Phone Support