Genbook

The smart and simple all-in-one online scheduling solution

About Genbook

Genbook has committed over a decade to free entrepreneurs of distractions with it's all-in-one online scheduling solution.

From juggling telephone calls and emails, social media, to managing a plethora of channels - distractions in an always-on world, are plentiful for entrepreneurs of micro businesses in hair, beauty and wellness.

Genbook’s simple and affordable cloud based software solution, is everything entrepreneurs need to help organise and manage their business. From online scheduling to reputation management, Genbook frees entrepreneurs so that they are able to reach their greatest results.

Since 2006, Genbook has helped over 22,000 small businesses in the hair, beauty, personal service and wellness industry and continues to see thousands of businesses come on board and thrive.

Key benefits of Genbook

ONLINE SCHEDULING | Appointments, employees, clients, reviews - you can manage everything from within one interface and boost your reputation and awareness across the web.

PAYMENTS | Take payments seamlessly and securely using your favorite provider. Capture, process and store payment information safely from booking and beyond, to process at your convenience.

RICH INTEGRATIONS | Right out-of-the-box without anything required from your end, your business will be connected to major search sites and you will have access to bookings through Google, Instagram and more.

MOBILE APPS | With dedicated iOS and Android apps for both merchants or clients, you can manage your business at your fingertips and delight your clients with an intuitive interface.

ONLINE REVIEWS | Genbook automatically collects your glowing reviews post service so that you build trust with your current and future clients on sites like Google, your BookNow scheduling webpage and more.

Devices

Business size

S M L

Markets

United States, Canada

Supported Languages

English

Images

Calendar and Scheduling
BookNow Site
Brand Reputation
Secure Payments
Mobile Working
24/7 Availability and Integrations
Client Experience
Insights
Reserve with Google
View 10 more
Genbook screenshot: Calendar and Scheduling Genbook screenshot: BookNow Site Genbook screenshot: Brand Reputation Genbook screenshot: Secure Payments Genbook screenshot: Mobile Working Genbook screenshot: 24/7 Availability and Integrations Genbook screenshot: Client Experience Genbook screenshot: Insights Genbook screenshot: Reserve with Google

Features

Total features of Genbook: 64

  • Activity Dashboard
  • Appointment Management
  • Automated Billing
  • Automated Scheduling
  • Automatic Notifications
  • Availability Indicator
  • Availability Management
  • Billing & Invoicing
  • Booking Management
  • Calendar Management
  • Calendar Sync with Google
  • Client Portal
  • Credit Card Integration
  • Credit Card Processing
  • Customer Activity Reporting
  • Customer Database
  • Customer History
  • Customisable Branding
  • Customisable Questions
  • Customisable Templates
  • Data Import
  • Data Import/Export
  • Data Visualisation
  • Discount Management
  • Distribution Management
  • Electronic Payments
  • Email Distribution
  • Email Integration
  • Email Invitations & Reminders
  • Email Marketing Management
  • Email Notifications
  • Employee Management
  • Event Calendar
  • Event Scheduling
  • Instructor Scheduling
  • Invoice Management
  • Mobile Alerts
  • Mobile Integration
  • Monitoring
  • Multi-Location
  • Multiple User Accounts
  • Online Booking Integration
  • Partial Payments
  • Performance Reports
  • Progress Tracking
  • Promotions Management
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Records Management
  • Reminders
  • Reporting & Statistics
  • Revenue Management
  • Sales Analytics
  • Scheduling
  • Secure Login
  • Social Media Integration
  • Subscription Management
  • Task Scheduling
  • Team Calendars
  • Template Management
  • Website Integration
  • iCalendar Support

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Reviews

Overall rating

4.7 /5
(263)
Value for Money
4.6/5
Features
4.5/5
Ease of Use
4.8/5
Customer Support
4.8/5

Already have Genbook?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Write a Review!
Showing 5 reviews of 263
Rebecca taylor S.
Overall rating
  • Industry: E-Learning
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Like Having a Virtual Receptionist

Reviewed on 13/12/2019

I have been with genbook since they started several years ago and this software saves me the cost...

I have been with genbook since they started several years ago and this software saves me the cost of hiring a receptionist! Best value for any service I purchase for the business monthly!

Pros

Ease of use. I can customize my availability each day and each session.

I love how it automatically sends reminders two clients Which minimizes no shows.

I love how it has the feature that allows me to send customized confirmation emails depending on the service that I am providing to an individual customer.

Great customer service.

Cons

The feature I like the least is that they only integrate taking payments or deposits for sessions upfront with Stripe. It would be nice if they offered equation with PayPal.

I wish they integrated with Mailchimp as well as Constant Contact.

Response from Genbook

Hi Rebecca Taylor,

We are so grateful for your kind words. Thanks for sharing your review with us and the community.

We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote.

We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have added this to our current feature and update requests.

Thank you again for your kind words!

Warmly,
Cass on behalf of the Genbook team

Amy E.
Overall rating
  • Industry: Mental Health Care
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

EXCELLENT, VERY EFFICIENT, RELIABLE, EASE OF USE

Reviewed on 24/03/2020

I HAVE LOVED IT FROM THE START, ESPECIALLY WHEN I HAD 6 CONSULTANTS AS I WAS ABLE TO MONITOR WHAT...

I HAVE LOVED IT FROM THE START, ESPECIALLY WHEN I HAD 6 CONSULTANTS AS I WAS ABLE TO MONITOR WHAT THEY WERE DOING OR NOT DOING AND HELP THEM FILL THEIR HOURS WITH CLIENTS. IT WAS VERY BENEFICIAL AS A CEO. WHEN I DECIDED TO DOWNSIZE I CONTINUED TO USE IT AS I LOVED GENBOOK AND ALL OF THE FEATURES AND EASE OF USE.

Pros

EASY TO USE FOR MYSELF AND CLIENTS FOR SCHEDULING, LOVE THE COLOR SO I CAN KNOW WHAT SERVICE I AM PROVIDING AT A QUICK GLANCE, LOVE THE REVENUE ASPECT SO I KNOW WEEKLY WHAT MY INCOME IS AND WHAT IT I HAVE LOST FROM NO SHOWS. LOVE THE NEW WAIT LIST AS IT HAS BEEN WORKING GREAT FOR MY CLIENTS! I LOVE BEING ABLE TO ENTER ALL OF THE CLIENT INFORMATION AND HAVING A PLACE TO DOCUMENT THE NOTES, BESIDES IN THE CLIENTS' CHART.

Cons

I HONESTLY CAN NOT THINK OF ANYTHING! COMPARED TO OTHER SOFTWARE AND APPS THIS IS THE BEST AND I LOVE IT.

Response from Genbook

Hi Amy,

This review made our day!

We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote.

We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

Thank you again for your kind words!

Warmly,
Cass on behalf of the Genbook team

Valerie H.
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

Needs more marketing features

Reviewed on 4/12/2019

I love that its easy for clients and some of how genbook integrates with google. I am often...

I love that its easy for clients and some of how genbook integrates with google. I am often frustrated by downtime due to hardware issues and not being able to pull client lists with filters. If I didn’t have 1500 plus reviews with genbook, I’d probably switch to something more marketing friendly.

Pros

Ease of use for my clients. Not having to create a profile to book makes it easy and clients are more likely to book.

Cons

Complete lack of filters for clients.
It’s a spreadsheet. I need a way to pull clients out via different filters and create lists to market to. I don’t understand why this hasn’t happened yet. I’ve been a genbook user since May 2009 and I have asked repeatedly with zero response.

Response from Genbook

Hi Valerie,

We are so grateful for your kind words. Thanks for sharing your review with us and the community.

We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have this with our current feature and update requests.

Thank you again for your kind words!

Warmly,
Cass on behalf of the Genbook team

Red B.
Overall rating
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Genbook takes care of my business

Reviewed on 23/12/2019

Thank you Genbook for automatically asking clients for reviews. I would rarely think to ask for...

Thank you Genbook for automatically asking clients for reviews. I would rarely think to ask for reviews on my own and now I don't have to! I have over 100 5 star reviews on my website! Thank You Gen Book!!!

Genbook takes care of so much office administration work for me, allowing me more time to do the therapies that I love.
-Red

Pros

Ease of use for clients, it is quick and easy to setup their account and schedule.

Cons

clients have problems knowing how to cancel their appointments.
I am not sure how to cancel genbook from sending a review request.

Response from Genbook

Hi Red,

This review made our day!

We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote.

We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have added this to our current feature and update requests.

Thank you again for your kind words!

Warmly,
Cass on behalf of the Genbook team

Natasha F.
Overall rating
  • Industry: Cosmetics
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Thoroughly enjoy using Genbook

Reviewed on 15/12/2019

I've been with Genbook over 5years and I am satisfied with my overall experience this far. I have...

I've been with Genbook over 5years and I am satisfied with my overall experience this far. I have no plans on leaving.

Pros

I like that this software is always updating and ensuring that we're able to use it with ease.

Cons

My only complaint is that the updates come years after other software apps have been updated to most functions and it comes at a cost(price increase).

Response from Genbook

Hi Natasha,

We are so grateful for your kind words. Thanks for sharing your review with us and the community.

We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote.

We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

Thank you again for your kind words!

Warmly,
Cass on behalf of the Genbook team

Showing 5 reviews of 263 Read all reviews

Genbook FAQs

Below are some frequently asked questions for Genbook.

Genbook offers the following pricing plans:

  • Starting from: US$25.00/month
  • Pricing model: Subscription
  • Free Trial: Available

Genbook's pricing starts at just $25 per month (annual). There are no hidden fees or surprises. All features, all bookings and all email and text messages are included in every plan and we offer a no-obligation free 30 day trial.

Genbook offers the following features:

  • Android and iPhone Apps
  • Google Search Optimization
  • Online Payments
  • Special Promotions
  • Unlimited Appointments
  • Verified Customer Reviews

Genbook has the following typical customers:

Small Business, Non Profit, Freelancers

Genbook supports the following languages:

English

Genbook supports the following devices:

Android, iPhone

Genbook integrates with the following applications:

BirdEye, Constant Contact, Constant Contact, Facebook, Microsoft Outlook, Squarespace, Stripe, Wix, Wordpress, Yahoo Small Business

Genbook offers the following support options:

Phone Support, Online Support

Related categories

See all software categories found for Genbook.