Genbook

The smart and simple all-in-one online scheduling solution

4.7 /5 (261 reviews) Write a Review!

Genbook Overview

What is Genbook?

Genbook has committed over a decade to free entrepreneurs of distractions with it's all-in-one online scheduling solution.

From juggling telephone calls and emails, social media, to managing a plethora of channels - distractions in an always-on world, are plentiful for entrepreneurs of micro businesses in hair, beauty and wellness.

Genbook’s simple and affordable cloud based software solution, is everything entrepreneurs need to help organise and manage their business. From online scheduling to reputation management, Genbook frees entrepreneurs so that they are able to reach their greatest results.

Since 2006, Genbook has helped over 22,000 small businesses in the hair, beauty, personal service and wellness industry and continues to see thousands of businesses come on board and thrive.

Genbook Overview

Pricing

Starting from
US$25.00/month

Pricing options

Free Trial
Subscription
Value for money

Genbook's pricing starts at just $25 per month (annual). There are no hidden fees or surprises. All features, all bookings and all email and text messages are included in every plan and we offer a no-obligation free 30 day trial.


Genbook Features

Devices
Business size
S M L
Markets
United States, Canada
Supported Languages
English

Media

Calendar and Scheduling
BookNow Site
Brand Reputation
Secure Payments
Mobile Working
24/7 Availability and Integrations
Client Experience
Insights
Reserve with Google
Genbook screenshot: Calendar and Scheduling Genbook screenshot: BookNow Site Genbook screenshot: Brand Reputation Genbook screenshot: Secure Payments Genbook screenshot: Mobile Working Genbook screenshot: 24/7 Availability and Integrations Genbook screenshot: Client Experience Genbook screenshot: Insights Genbook screenshot: Reserve with Google

Genbook Reviews

Genbook Reviews

Overall rating
4.7
/
5
Excellent
198

Very good
55

Average
3

Poor
2

Terrible
3

Value for Money
4.6
Features
4.5
Ease of Use
4.8
Customer Support
4.8
97% recommended this app
Rebecca taylor S.

Like Having a Virtual Receptionist

I have been with genbook since they started several years ago and this software saves me the cost of hiring a receptionist! Best value for any service I purchase for the business monthly!


Amy E.

EXCELLENT, VERY EFFICIENT, RELIABLE, EASE OF USE

I HAVE LOVED IT FROM THE START, ESPECIALLY WHEN I HAD 6 CONSULTANTS AS I WAS ABLE TO MONITOR WHAT THEY WERE DOING OR NOT DOING AND HELP THEM FILL THEIR HOURS WITH CLIENTS. IT WAS VERY BENEFICIAL AS A CEO. WHEN I DECIDED TO DOWNSIZE I CONTINUED TO USE IT AS I LOVED GENBOOK AND ALL OF THE FEATURES AND EASE OF USE.


Genevieve P.

Excellent booking system

Every time I need help figuring something out, the support team gets back to me right away and their suggestions always work. The team outline easy to follow instructions and I'm always in the know about upcoming changes or new features.


Valerie H.

Needs more marketing features

I love that its easy for clients and some of how genbook integrates with google. I am often frustrated by downtime due to hardware issues and not being able to pull client lists with filters. If I didn’t have 1500 plus reviews with genbook, I’d probably switch to something more marketing friendly.


Brannigan R.

Genbook software review

overall Genbook has been great and I really like the software


Rebecca taylor S.
Industry: E-Learning
Company size: 2-10 Employees

Like Having a Virtual Receptionist

Used Daily for 2+ years
Reviewed on 13/12/2019
Review Source: Capterra

I have been with genbook since they started several years ago and this software saves me the cost of hiring a receptionist! Best value for any service I purchase for the business monthly!

Pros

Ease of use. I can customize my availability each day and each session.

I love how it automatically sends reminders two clients Which minimizes no shows.

I love how it has the feature that allows me to send customized confirmation emails depending on the service that I am providing to an individual customer.

Great customer service.

Cons

The feature I like the least is that they only integrate taking payments or deposits for sessions upfront with Stripe. It would be nice if they offered equation with PayPal.

I wish they integrated with Mailchimp as well as Constant Contact.

Response from Genbook

Hi Rebecca Taylor,

We are so grateful for your kind words. Thanks for sharing your review with us and the community.

We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote.

We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have added this to our current feature and update requests.

Thank you again for your kind words!

Warmly,
Cass on behalf of the Genbook team

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Amy E.
Industry: Mental Health Care
Company size: Self Employed

EXCELLENT, VERY EFFICIENT, RELIABLE, EASE OF USE

Used Daily for 2+ years
Reviewed on 24/03/2020
Review Source: Capterra

I HAVE LOVED IT FROM THE START, ESPECIALLY WHEN I HAD 6 CONSULTANTS AS I WAS ABLE TO MONITOR WHAT THEY WERE DOING OR NOT DOING AND HELP THEM FILL THEIR HOURS WITH CLIENTS. IT WAS VERY BENEFICIAL AS A CEO. WHEN I DECIDED TO DOWNSIZE I CONTINUED TO USE IT AS I LOVED GENBOOK AND ALL OF THE FEATURES AND EASE OF USE.

Pros

EASY TO USE FOR MYSELF AND CLIENTS FOR SCHEDULING, LOVE THE COLOR SO I CAN KNOW WHAT SERVICE I AM PROVIDING AT A QUICK GLANCE, LOVE THE REVENUE ASPECT SO I KNOW WEEKLY WHAT MY INCOME IS AND WHAT IT I HAVE LOST FROM NO SHOWS. LOVE THE NEW WAIT LIST AS IT HAS BEEN WORKING GREAT FOR MY CLIENTS! I LOVE BEING ABLE TO ENTER ALL OF THE CLIENT INFORMATION AND HAVING A PLACE TO DOCUMENT THE NOTES, BESIDES IN THE CLIENTS' CHART.

Cons

I HONESTLY CAN NOT THINK OF ANYTHING! COMPARED TO OTHER SOFTWARE AND APPS THIS IS THE BEST AND I LOVE IT.

Response from Genbook

Hi Amy,

This review made our day!

We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote.

We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

Thank you again for your kind words!

Warmly,
Cass on behalf of the Genbook team

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Genevieve P.
Industry: Health, Wellness & Fitness
Company size: Self Employed

Excellent booking system

Used Daily for 6-12 months
Reviewed on 5/09/2020
Review Source: Capterra

Every time I need help figuring something out, the support team gets back to me right away and their suggestions always work. The team outline easy to follow instructions and I'm always in the know about upcoming changes or new features.

Pros

I love the ease of booking a client in or have the client book themselves in.

Cons

I would love for the online calendar to be bigger and easier to read. It's also very difficult to distinguish between days still available to book and those that are not.

Response from Genbook

Hi Genevieve,

Thank you for taking the time to leave us this amazing review!

We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote.

We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have added this to our current feature and update requests.

Thank you again for your kind words!

Warmly,
Cass on behalf of the Genbook team

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Valerie H.
Industry: Health, Wellness & Fitness
Company size: 2-10 Employees

Needs more marketing features

Used Daily for 2+ years
Reviewed on 4/12/2019
Review Source: Capterra

I love that its easy for clients and some of how genbook integrates with google. I am often frustrated by downtime due to hardware issues and not being able to pull client lists with filters. If I didn’t have 1500 plus reviews with genbook, I’d probably switch to something more marketing friendly.

Pros

Ease of use for my clients. Not having to create a profile to book makes it easy and clients are more likely to book.

Cons

Complete lack of filters for clients.
It’s a spreadsheet. I need a way to pull clients out via different filters and create lists to market to. I don’t understand why this hasn’t happened yet. I’ve been a genbook user since May 2009 and I have asked repeatedly with zero response.

Response from Genbook

Hi Valerie,

We are so grateful for your kind words. Thanks for sharing your review with us and the community.

We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have this with our current feature and update requests.

Thank you again for your kind words!

Warmly,
Cass on behalf of the Genbook team

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 6.0/10

Brannigan R.
Industry: Medical Practice
Company size: Self Employed

Genbook software review

Used Daily for 2+ years
Reviewed on 14/09/2020
Review Source: Capterra

overall Genbook has been great and I really like the software

Pros

this software is easy to use. customer service is excellent. I love that my reviews are linked to google. I love the accessibility to communicate with clients automatically without me personally having to send out emails, confirmations, specials. I love the new feature that allows me to select specific clients that have been in recently, had recent birthdays, etc.

Cons

There is only one thing I do not like about this software and its sop frustrating! Importing client data! I do not like that I have to use their partnered email software, which is ridiculously expensive, to easily send out personalized emails to my clients. there needs to be an easier way of importing client data. there should also be a way to have the option to import just emails, or address, etc not everything all at once it takes me over an hour to delete all the unnecessary info to be able to send a mass email to clients. I have almost changed software companies because of this. would love to see this change!

Response from Genbook

Hi Brannigan,

We are so grateful for your kind words. Thanks for sharing your review with us and the community.

We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote.

We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.

You'll be pleased to know that Comms will be released before the end of the year which will solve this problem for you.

Thank you again for your kind words!

Warmly,
Cass on behalf of the Genbook team

Rating breakdown

Value for Money
Ease of Use

Likelihood to recommend: 8.0/10

User recommendation
9.3/10
Based on 261 user ratings
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Genbook Pricing

Genbook Pricing

Starting from
US$25.00/month
Free Trial
Subscription
Value for money

Genbook's pricing starts at just $25 per month (annual). There are no hidden fees or surprises. All features, all bookings and all email and text messages are included in every plan and we offer a no-obligation free 30 day trial.

Genbook's pricing starts at just $25 per month (annual). There are no hidden fees or surprises. All features, all bookings and all email and text messages are included in every plan and we offer a no-obligation free 30 day trial.

Value for Money
4.6/5
Based on 261 user ratings
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Genbook Features

Genbook Features

API
Activity Dashboard
Activity Tracking
Audit Trail
Auditing
Automatic Notifications
Billing & Invoicing
Compliance Management
Customisable Reporting
Data Import/Export
Document Management
Document Storage
Inventory Management
Inventory Tracking
Monitoring
Real Time Data
Real Time Reporting
Reporting & Statistics
Third Party Integration
Workflow Management
Features
4.5/5
Based on 261 user ratings
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Categories

Additional information for Genbook

Additional information for Genbook

Key features of Genbook

  • Android and iPhone Apps
  • Google Search Optimization
  • Online Payments
  • Special Promotions
  • Unlimited Appointments
  • Verified Customer Reviews

Benefits

ONLINE SCHEDULING | Appointments, employees, clients, reviews - you can manage everything from within one interface and boost your reputation and awareness across the web.

PAYMENTS | Take payments seamlessly and securely using your favorite provider. Capture, process and store payment information safely from booking and beyond, to process at your convenience.

RICH INTEGRATIONS | Right out-of-the-box without anything required from your end, your business will be connected to major search sites and you will have access to bookings through Google, Instagram and more.

MOBILE APPS | With dedicated iOS and Android apps for both merchants or clients, you can manage your business at your fingertips and delight your clients with an intuitive interface.

ONLINE REVIEWS | Genbook automatically collects your glowing reviews post service so that you build trust with your current and future clients on sites like Google, your BookNow scheduling webpage and more.

Genbook FAQs

Genbook FAQs

Below are some frequently asked questions for Genbook.

Q. What type of pricing plans does Genbook offer?

Genbook offers the following pricing plans:

Starting from: US$25.00/month

Pricing model: Subscription

Free Trial: Available

Genbook's pricing starts at just $25 per month (annual). There are no hidden fees or surprises. All features, all bookings and all email and text messages are included in every plan and we offer a no-obligation free 30 day trial.

Q. What are the main features of Genbook?

Genbook offers the following features:

  • Android and iPhone Apps
  • Google Search Optimization
  • Online Payments
  • Special Promotions
  • Unlimited Appointments
  • Verified Customer Reviews

Q. Who are the typical users of Genbook?

Genbook has the following typical customers:

Small Business, Non Profit, Freelancers

Q. What languages does Genbook support?

Genbook supports the following languages:

English

Q. What type of pricing plans does Genbook offer?

Genbook has the following pricing plans:

Subscription

Q. Does Genbook support mobile devices?

Genbook supports the following devices:

Android, iPhone

Q. What other apps does Genbook integrate with?

Genbook integrates with the following applications:

BirdEye, Constant Contact, Constant Contact, Facebook, Microsoft Outlook, Squarespace, Stripe, Wix, Wordpress, Yahoo Small Business

Q. What level of support does Genbook offer?

Genbook offers the following support options:

Phone Support, Online Support