Revel Systems

3.7 (327)
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The Best iPad Point-of-Sale System

About Revel Systems

Revel Systems POS provides a single solution for iPad sales which is aimed at multi-location businesses. Revel has been designed to integrate with a wide range of businesses. Though it offers a complete POS solution, the application’s features extend beyond point-of-sale to include customer relationship management, inventory management, automated ordering, and more. Revel Systems POS integrates with many popular third-party business apps, allowing users to work it into accounting and reporting routines.

Revel Systems POS manages POS from a single intuitive interface. The app includes employee scheduling, inventory tracking and management, and detailed reporting, reducing the need for additional software.

The application provides customer relationship management (CRM) that stores customer data, including purchase history, preferences, and more. Revel Systems POS also offers hardware support, including a card reader that works through the 30 pin connector which also allows for charging the iPad. The application supports other POS-related hardware devices, including printers.

The software has a fully customizable API and a customizable graphical user interface (GUI) windows. Security features include PCI-P2PE compliance. Revel Systems POS also allows businesses to accept Bitcoins as a form of payment.


Key benefits of Revel Systems

? Manage sales, customers, and inventory from the Revel Systems POS interface.

? Remain always-on, even during Internet downtime and power outages.

? Create custom sales processes and branded POS user interface windows with Revel Systems API.

? Schedule point-of-sales employees and manage payroll from a single software system.

? View and export a variety of POS reports.


Images

Revel Systems Software - Revel Systems POS in use at a catering business
Revel Systems Software - Revel POS on iPad in use in a restaurant
Revel Systems Software - Shoe sales with Revel POS
Revel Systems Software - Revel Systems POS for iPad
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Revel Systems video
Revel Systems Software - Revel Systems POS in use at a catering business
Revel Systems Software - Revel POS on iPad in use in a restaurant
Revel Systems Software - Shoe sales with Revel POS
Revel Systems Software - Revel Systems POS for iPad

Not sure about Revel Systems? Compare with a popular alternative

Revel Systems

3.7 (327)
VS.

Starting Price

US$99.00
month
US$500.00
one-time

Pricing Options

Free version
Free trial
Free version
Free trial

Features

59
46

Integrations

6
No integrations found

Ease of Use

3.7 (327)
4.2 (66)

Value for Money

3.4 (327)
3.8 (66)

Customer Service

3.4 (327)
3.7 (66)
Green rating bars show the winning product based on the average rating and number of reviews.

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Reviews

Overall rating

3.7 /5
(327)
Value for Money
3.4/5
Features
3.6/5
Ease of Use
3.7/5
Customer Support
3.4/5

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Showing 5 reviews of 327
Jim
Overall rating
  • Industry: Apparel & Fashion
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Excellent System that Works Great

Reviewed on 30/10/2017

We have had others system and this just works great for us. It has a pretty good inventory system...

We have had others system and this just works great for us. It has a pretty good inventory system and a host of reports. The key is its makes the sales process easy. I have no problem giving Revel a strong recommendation.

Pros

Our company is the merchandise concessionaire for Athletic Events at Army West Point and we are big fans of the Revel System. At our latest game, we had 11 stands and were able to push through almost 2000 transactions in a little over four hours. The system has worked flawless for us and our gross sales is up over 20% this season because of the ease of sales. We added a scanner and the fans love it. Combined with a strong credit card provider we have our sales available for us usually in 48 hours. The system works for us in many locations on batteries and its Verizon wi-fi is very good. If we have wi-fi trouble on site with a large crowd...it holds transaction and puts it through when the wi-fi is up. Our staff...not big techies...has had NO problems after expressing a feeling that the system would make it hard for customers to be serviced. We are big fans because it is helping our business. We now do almost four to one credit cards over cash purchases.

Cons

You will find Revel is a little more expensive than other systems. They also make a decent profit on the hardware. But it is clearly you get what you pay for....when you have great service and a strong working system....you have to pay. This is a professional system.

Kiera
Overall rating
  • Industry: Restaurants
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Amazing features and functionality for accurate business analysis

Reviewed on 24/07/2018

Give your customer service agents at your call centers raises! I have spent dozens of hours on the...

Give your customer service agents at your call centers raises! I have spent dozens of hours on the phone and talked to numerous people from all over and every single one of them has surpassed all expectations of product knowledge and customer service! That makes a world of difference!

Pros

The features from a business owner's perspective are unparalleled. Everything is totally customizable tofu the specific and unique needs of individual businesses. The customer service alone makes this worth the money. I have never looked forward to calling customer service before, but the training of the employees of not just product knowledge, but also customer service is absolutely unmatched.

Cons

I have three specific areas of opportunity for Revel.
1) Taking payments of split checks (especially when one guest leaves earlier than others) is the worst system of any modern systems I have ever worked with. After splitting the checks, it is impossible to change the way you split the items if one guest has already paid and left. This really needs to be addressed if the product is going to be marketed to full service restaurants that have to deal with split payments on almost every party of 3 or more.
2) While I appreciate its modern focus, it is not easy to work with if a restaurant still uses paper gift certificates.
3) We were a "Guinea Pig" test restaurant for a salesman that had never worked with Revel before. He provided absolutely no help at all in setting up the system as he didn't know much about it himself. Even after he got back from training, he had to call customer service to answer simple questions I had. For such a complex and intricate system, there should be protocols in place for better training of the people selling it to be able to set it up for the customers.

Craig
Overall rating
  • Industry: Restaurants
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 2.0 /10

Revel Systems for Table Service Lacks VERY VERY VERY Basic Tip Report for Servers

Reviewed on 18/05/2017

Before you buy Revel ask the sales rep to try to print a basic tip report with a server log in...

Before you buy Revel ask the sales rep to try to print a basic tip report with a server log in prior to batching out at the end of the day. It's not currently possible unless you give your server full financial access.

Pros

Revel Systems syncs with Quickbooks better than any other system I'm aware of. They most often sell the equipment with higher-end networking and wireless access points such as Meraki or Ubiquiti whereas others use residential Netgear, Linksys, or TP Link which jeopardizes the stability of using a tablet as your POS.

Cons

This oversight by Revel is ridiculous. However, are you table service and do you need your servers or other employees to take credit card tips out of the cash drawer at the end of their shift? Or leave a receipt in the drawer of how much they took out? If so it's not currently possible with Revision 2.22.9-61 or below for a server to print a basic tip report (unless you give them full financial access which includes labor rates for all other employees.). The iPad assigns the tip to whoever pays out the ticket when the customer leaves. So if your host uses his or her pin to close the ticket and the customer adds a tip that ticket is then assigned to the host rather than the waiter or waitress that helped them on the front end of revel. Furthermore, the manager can't even see a server's tips to pay out the credit card tips accurately from iPad until he or she has batched out at the end of the day. The only solution after two years of trying to remedy this situation for CajunKitchenCafe.com is to pull the report from a laptap on the backend after the point of sale has been batched at the end of the day or put the credit card tips on the employees paycheck which is a huge change to culture for most restaurants that have been in business for as long as Cajun Kitchen.

Debra
Overall rating
  • Industry: Food & Beverages
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Revel POS system

Reviewed on 27/06/2023

Same system used for different areas of our business where we had different POS systems in past....

Same system used for different areas of our business where we had different POS systems in past. Easier for administration, bookeeping, etc.

Pros

Offers both retail and restaurant versions of software that works for our company, which includes a retail operation (winery & brewery) as well as a separate cafe operation.

Cons

"CRM" customer management is lacking on the management side; purchase reporting only available for periods of 12 months rather than entire history for customer. Reports auto load prior to dates being entered; spend a lot of time waiting for a report to load to then enter actual period wanted for report.Features removed during updates (no longer have receipt option when comping items; for winery/brewery operations we comp out bottles used for tastings on a daily basis and used these receipts routinely, only to have the feature disappear with an update).Quite expensive for our seasonal business; we need several stations during busy months but have to pay quite a bit even when several are not used during slow months.

Chris
Chris
Overall rating
  • Industry: Restaurants
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Tons of customizations!

Reviewed on 18/09/2017

No other system had the flexibility to provide what we needed. Customization took months to get...

No other system had the flexibility to provide what we needed. Customization took months to get sorted out (and I am a network engineer during the day). Despite all the hard ships I couldn't imagine switching again. I still experiment with competitors that have lower fees, however can't match half the features and flexibility I get with Revel.

Pros

The ability to customize the POS
Online ordering built in at decent rate (may be more expensive now)
IPad based (flexibility)
Integrates with many payment processors (heads up on gateway fees)

Cons

Expensive
Seems like they are moving to a la carte pricing structure (more expensive)
Customer Support is based in Philippines, while sometimes good they don't really understand sometimes

Response from Revel Systems

Hi Chris,

Thank you for the review! We appreciate your input and it's great to hear you like the flexibility you get with Revel.

Our Support team, however, is no longer based in the Philippines, as of about a year and a half ago. We have U.S. and Lithuanian-based Support now and we have gotten great feedback.

Hope your experiences of late have been great ones.
Cheers,
Sarah at Revel

Showing 5 reviews of 327 Read all reviews

Revel Systems FAQs

Below are some frequently asked questions for Revel Systems.

Revel Systems offers the following pricing plans:

  • Starting from: US$99.00/month
  • Pricing model: Subscription
  • Free Trial: Available

Revel Systems has the following typical customers:

2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000

Revel Systems supports the following languages:

English

Revel Systems supports the following devices:

iPad (Mobile)

Revel Systems integrates with the following applications:

Adobe Commerce, CimpleBox, QuickBooks Online Advanced, Shopify, X-Cart, Xero

Revel Systems offers the following support options:

Email/Help Desk, FAQs/Forum, Phone Support, 24/7 (Live rep), Chat

Related categories

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