--- description: Learn how BestNotes can help your business. GetApp provides users in New Zealand with the most detailed information on software reviews, prices and features. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: BestNotes Reviews, Pricing & Ratings | GetApp NZ 2026 --- Breadcrumb: [Home](/) > [Electronic Medical Records Software](/directory/56/electronic-medical-records/software) > [BestNotes](/software/102893/bestnotes) # BestNotes Canonical: https://www.getapp.co.nz/software/102893/bestnotes Page: 1 / 10\ Next: [Next page](https://www.getapp.co.nz/software/102893/bestnotes?page=2) > BestNotes is a cloud based electronic health record management solution for the behavioral health and substance abuse industry. Features include: scheduling, patient portal, audit-compliant documentation, medication administration, outcome tracking, e prescribing, lab tracking, and reporting > > Verdict: Rated **4.6/5** by 218 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of BestNotes BestNotes is an HIPAA compliant customer relationship management (CRM) and electronic health record (EHR) database system designed for the Behavioral Health and Addiction Treatment industry. BestNotes merges a CRM and EHR tools into a highly effective software that improves client interactions. BestNotes requires no upfront fees and offers users a month-to-month contract and free training/support. BestNotes offers a fully integrated suite including scheduling, patient portal, practice management, documentation, medication administration, outcome tracking, e prescribing, lab tracking, and reporting features. Automatic updates are applied to documentation to ensure audit and accreditation compliance. Point and click documentation allows users to quickly create group notes and treatment plans. BestNotes tracks sales activity; follow-ups, referrals, and ongoing customer interactions. The software covers the full spectrum of client interactions starting with a secure and HIPAA- compliant patient portal that can be connected to a company’s website with a customized application to auto-populate into intake and clinical documentation. A smart calendar enables users to customize appointment types to include billing and necessary documents for service delivery. Calendar allows users to track no-shows, cancellations and attendance and send appointment reminders via text message. Our audit and accreditation compliant documentation includes: Pre-Screen, Intake Assessment, Nursing Assessment, History/Physical Assessment, BioPsychosocial Assessment, Psychiatric Evaluation, Comprehensive Diagnostic Assessment, Master Treatment Plan, Treatment Plan Review, Discharge Summary, Medication Management, Vitals/Allergies, Group Notes, Progress Notes (Clinical, DAP, Medication and SOAP options), Case Management, Utilization Review, Consents Tracking outcomes, now a Joint Commission requirement, is easy with BestNotes\!. Send and receive nationally recognized questionnaires electronically and view client and organizational reporting. Keep track of your ongoing charges and payments.with a customizable ledger\! Create invoices, superbills and easily build HCFA-1500 or UB-04 claim forms to eliminate double data entry. To help facilitate effective management of Prior Auths for customers, the BestNotes Prior Authorizations module has been designed to allow staff to: Input Authorization information for patients prior to services being rendered Create Authorization templates in an effort to streamline data entry and help prevent input errors Track and monitor usage of services rendered against a patient's Authorizations With our eMAR, users can group clients together for a customizable med-pass time, prep medications and track inventory, see when a medication is taken or refused and capture employee and client signature, out-of-the-box reporting for easy quality assurance. BestNotes reporting features comes with 60+ reports out of the box. Users can also build custom reports. Human resources can securely store employee files, capture signatures for reviews, disciplinary action, notifications or benefits, receive customizable job applications through your website and track ongoing education credits. Please contact us for a demonstration: sales@bestnotes.com ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 218 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: BestNotes - **Location**: Twin Falls, US - **Founded**: 2003 ## Commercial Context - **Starting Price**: US$59.00 - **Pricing model**: Per User - **Pricing Details**: Unlimited training and support and month-to-month contract. $59 per user/month for first 10 users, $25 per user/month for users 11-100 and $13 per user/month for users 101+. Visit our pricing page on our website to learn more. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: United States ## Features - AI Copilot - API - Access Controls/Permissions - Activity Dashboard - Alerts/Notifications - Analytics - Ancillary Care Provider Access - Appointment Management - Appointment Scheduler - Appointment Scheduling - Audit Trail - Automatic Transcription - Autonomous Task Execution - Billing & Invoicing - Calendar Management - Care Plan Management - Case Management - Case Notes - Charting - Chat/Messaging ## Integrations (5 total) - ALERE - EZClaim - EZClaimPay - Known Factors - Millennium ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Electronic Medical Records Software](https://www.getapp.co.nz/directory/56/electronic-medical-records/software) ## Related Categories - [Electronic Medical Records Software](https://www.getapp.co.nz/directory/56/electronic-medical-records/software) - [Mental Health Software](https://www.getapp.co.nz/directory/71/mental-health/software) - [Substance Abuse EMR Software](https://www.getapp.co.nz/directory/3575/substance-abuse-emr/software) - [Patient Case Management Software](https://www.getapp.co.nz/directory/815/patient-case-management/software) - [Therapy Notes Software](https://www.getapp.co.nz/directory/3631/therapy-notes/software) ## Alternatives 1. [Carepatron](https://www.getapp.co.nz/software/2048864/care-patron) — 4.4/5 (859 reviews) 2. [EHRYourWay](https://www.getapp.co.nz/software/102909/ehr-your-way) — 4.9/5 (529 reviews) 3. [TheraNest](https://www.getapp.co.nz/software/102857/theranest-mental-health) — 4.4/5 (1056 reviews) 4. [SimplePractice](https://www.getapp.co.nz/software/102879/simplepractice) — 4.6/5 (2828 reviews) 5. [Valant EHR Suite](https://www.getapp.co.nz/software/102851/valant-behavioral-health-ehr) — 4.2/5 (339 reviews) ## Reviews ### "BestNotes- Good for a Multidisciplinary Team" — 5.0/5 > **Dr. Meghan** | *19 August 2025* | Mental Health Care | Recommendation rating: 9.0/10 > > **Pros**: BestNotes does what you need it to do in the mental health space. Working with clients with EDs the set up works well for our clinic and multidisciplinary team. The user interface is simple, but it is functional There are many products out there that are sleek and have glossy UIs, but underneath the structure of the product is not as sound in delivering what you need and they charge a lot more. > > **Cons**: There is one adjustment I would really like them to make, to allow the user to use the "command A" shortcut to select all text. This was something you could do previously, and hopefully will be fixed in the next update. I also think it would be great if you could pin files to the top of a client's chart (similar to how you can with a note), so that we could pin the clinical program assessment to the top for easy access. One could say a con is that it is an older looking interface, but honestly, I think that's a pro because it's straightforward and well organized. In fact it's UI is somewhat genius in design of making it seem simple and easy to organize within the complexity of the EMR system needs (even while looking a little 80s/90s style). We use other products for the patient portal in terms of documents (besides appointment reminders), so I can't provide a comprehensive review on it. That said, I believe it works pretty well and automatically loads into chart, but other services that purely devoted to sharing/signing documents and forms are probably more robust. > > Overall, I've had a great experience with BestNotes. They are responsive, the platform does what you need it to do, and it is set up to support the communication and operations of a multidisciplinary team in a higher level of care. ----- ### "I like bestnotes" — 4.0/5 > **Victor** | *10 October 2025* | Mental Health Care | Recommendation rating: 8.0/10 > > **Pros**: The customer support is excellent; when I have an issue I get to talk to a human right away, and you've usually got an answer for me. > > **Cons**: I have had frequent episodes of the application slowing down or stalling out completely lately. I wish the patient portal was easier for patients to navigate. > > It's been pretty good overall, four stars. ----- ### "It's an All In One Solution" — 3.0/5 > **Nicole** | *30 May 2025* | Individual & Family Services | Recommendation rating: 8.0/10 > > **Pros**: The combination of being able to document, schedule, track the clients progress and do billing all in one. > > **Cons**: Desktop is easier to use than going mobile.. I would recommend using a desktop to use all the features and programs. Customization also is a little difficult, you may need to seek support for help. > > Overall it works, it does feel a little hard to learn the program, but once you get used to the layout and setting of the program things feel easier.. ----- ### "Pros & Cons" — 5.0/5 > **Maurissa** | *19 August 2025* | Mental Health Care | Recommendation rating: 10.0/10 > > **Pros**: It is user friendly and easy to teach to new employees. It has all of the features we need and the documents can be customized for us. > > **Cons**: The telehealth platform and portal seem to be challenging for some clients to use. They often struggle to navigate setting up their portal and signing documents. ----- ### "Great EHR especially for those working in SUD and Mental Health" — 5.0/5 > **Kelli** | *19 August 2025* | Mental Health Care | Recommendation rating: 10.0/10 > > **Pros**: Easy to use. Has features most EHR's do not have such as the ability to use ASAM criteria to determine a patients level of care. > > **Cons**: I do not like that you cannot remove a patient from a group note without completely starting the note over. It takes a lot more time when in a hurry. > > It has been one of my favorite EHR's. It has all the functions I need with my current job and is easy to use and train others to use. ----- Page: 1 / 10\ Next: [Next page](https://www.getapp.co.nz/software/102893/bestnotes?page=2) ## Links - [View on GetApp](https://www.getapp.co.nz/software/102893/bestnotes) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | ----- ## Structured Data