TheraNest

Web-based mental health software for practitioners

4.5 /5 (705 reviews) Write a Review!

TheraNest Overview

What is TheraNest?

TheraNest Mental Health is a web-based solution for psychology and mental health practices, independent practitioners, teaching and educational centers and non-profit organizations to manage notes, billing and scheduling related information. The product can also be accessed via Apple app that gives users the freedom to accept signatures within the mobile app.

The calendar management and appointment reminder feature of TheraNest allows users to get an organized view of appointments from a desktop, mobile phone or tablet. The product also has the capability to notify social workers, therapists or counsellor via email, voice call or SMS text about any changes in the appointment. Therapy notes is another key feature of TheraNest that allows users to approve and electronically sign notes, review notes, receive notification of pending notes and also generate custom forms for notes creation. It also allows the storage of unlimited documents that can be uploaded by the user.

Offer online therapy with Telehealth in TheraNest. Secure, HIPAA compliant video conferencing seamlessly integrated in TheraNest.

Save time and provide better care with the Wiley Practice Planner integration in TheraNest. The easiest and most efficient way to complete your Treatment Plans and Progress Notes.

TheraNest Overview

Pricing

Starting from
US$39.00/month

Pricing options

Free Trial
Subscription
Value for money

The product pricing varies according to the number of active clients.
30 Active Clients Plan - $39.00/mo
40 Active Clients Plan - $50.00/mo
50 Active Clients Plan - $60.00/mo
80 Active Clients Plan - $91.00/mo
100 active clients or more will need to contact sales


TheraNest Features

Devices
Business size
S M L
Markets
United States
Supported Languages
English

Media

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TheraNest Reviews

TheraNest Reviews

Overall rating
4.5
/
5
Excellent
437

Very good
204

Average
45

Poor
13

Terrible
6

Value for Money
4.4
Features
4.2
Ease of Use
4.4
Customer Support
4.6
91% recommended this app
Melissa W.

All-in-one platform that's perfect for my small private practice!

My business is very part-time on the side, and I didn't have time or resources for some of the other options that are on the market. TheraNest gave me everything I needed to run my practice easily, efficiently, and professionally.


Micheal frances S.

Theranest lies about their customer service

From time to time, I was able to break through to their "upper management" and was told they really care about me and my clients and my ability to deliver therapy to those in need. This too turned out to be a falsity.

The decision to cut me out was born of my holding them to their word about live customer service.

I have requested to speak to the business owner, but so far, the coward has not had the necessary honor to call a fellow business person to discuss this travesty.

I am considering legal action against this company to recoup the money it will cost me to take down my data from Theranest and use another competitive software.

THEY ARE POISON. Stay away from them.


Tyler M.

5 Stars

If you are wondering if you should, and you have spent hours searching like I have. You can stop. Theranest has got it all.


Petr B.

They have the worst customer service I have seen in my life! Don't waste your time here

Don't waste your time here. We are closing our account this month due to their lack of communication and no help support whatsoever. Most of our therapists wait for weeks for tech support. No thanks, but never again!!! We have had several issues with our billing, set up and ERAs. Nobody seem to care. We have had this issue since April (yes, it's almost November now). With always having to wait for at least a week for their reply and most of the time receiving a "copy and paste" message from [SENSITIVE CONTENT HIDDEN] basically saying, we are aware of the issue, working on it, keep waiting. We tried to call several times to get things escalated to a supervisor with no luck. Obviously they don't care. Instead they keep putting the price up for everything. ZOOM is now HIPAA compliant and way way way cheaper. Theranest Telehealth services are constantly disconnecting and not working properly!!


Amy H.

Recent Failures

If you asked a few days ago I would have said it’s pretty decent but in recent changes they lack integrity and are taking advantage of customers in a pandemic. Not a company I want to be a part of anymore. Regardless of some great features I would look elsewhere.


Melissa W.
Industry: Mental Health Care
Company size: 2-10 Employees

All-in-one platform that's perfect for my small private practice!

Used Daily for 1-5 months
Reviewed on 16/09/2019
Review Source: Capterra

My business is very part-time on the side, and I didn't have time or resources for some of the other options that are on the market. TheraNest gave me everything I needed to run my practice easily, efficiently, and professionally.

Pros

It's simple to use and has everything you need to make your small private practice run. The customer support is AMAZING! I've never had a question or concern that wasn't quickly resolved by their great team.

Cons

I would like to see the TeleHealth screen be bigger. This is a work in progress since this is a newly added feature.

Response from TheraNest

Melissa we are so glad to hear that TheraNest is making a difference for your business! We can't wait to see how your business grows!

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Micheal frances S.
Industry: Mental Health Care
Company size: 2-10 Employees

Theranest lies about their customer service

Used Daily for 6-12 months
Reviewed on 8/11/2019
Review Source: Capterra

From time to time, I was able to break through to their "upper management" and was told they really care about me and my clients and my ability to deliver therapy to those in need. This too turned out to be a falsity.

The decision to cut me out was born of my holding them to their word about live customer service.

I have requested to speak to the business owner, but so far, the coward has not had the necessary honor to call a fellow business person to discuss this travesty.

I am considering legal action against this company to recoup the money it will cost me to take down my data from Theranest and use another competitive software.

THEY ARE POISON. Stay away from them.

Pros

It's a comprehensive program that handles most aspects of the claim processing we all need in a busy practice.

They SAY they offer live customer service when a user runs into questions about how to use the program. That is why I chose them over Simple Practice, which offers NO live customer service.

The reality is when you are in need of an answer on how to use an aspect of the program, you must leave a message on a voice mail.

They will call you back when it's convenient for them to do so - and that's never when I need an answer.

I do all of my claims submissions myself and I'm a fairly intelligent and computer literate user. This is a complex, intricate software with may nuances in use.

My time is limited, and so it doesn't work for me to have to wait for an answer until it's convenient for them to call me back.

Cons

Simply put, they lie about their live customer service.

Their training videos are convoluted, not well-produced and hard to follow in terms of content.

I spent countless hours and significant money to make the transfer over to Theranest, and when I held them to account for their promised and not delivered live customer service they CANCELLED MY ACCOUNT!

This has caused me undue stress and dollars...and they have been very callous and offered no-compromise position. I complained too much, and therefore, they got rid of me! Nice!

Response from TheraNest

We value feedback from all of our customers and use that feedback so that we can continuously improve. While we believe TheraNest offers best-in-class customer service, we know every user has different needs for their practice. We at TheraNest work tirelessly to meet our customers' expectations each and every day.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 0.0/10

Tyler M.
Industry: Mental Health Care
Company size: 2-10 Employees

5 Stars

Used Daily for 1-5 months
Reviewed on 5/10/2020
Review Source: Capterra

If you are wondering if you should, and you have spent hours searching like I have. You can stop. Theranest has got it all.

Pros

I have to say, I was scare to take on a venture of switching EHR’s. Our previous EHR was spectacular. Theranest was a lot to understand at first, and had way more features than our previous EHR. But within 1 week, we made a complete merge and once our platform was completed functional, the easiest part was bringing out clients over. The ease Theranest has instilled in their system makes it work every single penny spent.

Cons

I am not sure if any EHR does do this, but I wish merging our clients documents and implementing all of their information into our Theranest was a bit easier. But spend time getting used to the system and where everything is, and you’ll have no problem.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Petr B.
Industry: Mental Health Care
Company size: 51-200 Employees

They have the worst customer service I have seen in my life! Don't waste your time here

Used Daily for 2+ years
Reviewed on 22/10/2020
Review Source: Capterra

Don't waste your time here. We are closing our account this month due to their lack of communication and no help support whatsoever. Most of our therapists wait for weeks for tech support. No thanks, but never again!!! We have had several issues with our billing, set up and ERAs. Nobody seem to care. We have had this issue since April (yes, it's almost November now). With always having to wait for at least a week for their reply and most of the time receiving a "copy and paste" message from [SENSITIVE CONTENT HIDDEN] basically saying, we are aware of the issue, working on it, keep waiting. We tried to call several times to get things escalated to a supervisor with no luck. Obviously they don't care. Instead they keep putting the price up for everything. ZOOM is now HIPAA compliant and way way way cheaper. Theranest Telehealth services are constantly disconnecting and not working properly!!

Pros

This software is relatively user friendly (if things work the way they should). However, they have a lot of to catch up with.

Cons

Their customer service is the worst I have seen in my whole life. We have had constant issues and they always take 7 days to respond to a single YES/NO question.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 1.0/10

Amy H.
Industry: Mental Health Care
Company size: 2-10 Employees

Recent Failures

Used Daily for 2+ years
Reviewed on 5/08/2020
Review Source: Capterra

If you asked a few days ago I would have said it’s pretty decent but in recent changes they lack integrity and are taking advantage of customers in a pandemic. Not a company I want to be a part of anymore. Regardless of some great features I would look elsewhere.

Pros

I have used Theranest since it was a new company. In the beginning the customer service was wonderful. The look is clean and user friendly and they have great tools and tutorials. They offer a wide variety of services.

Cons

I liked most things up until this year. Their customer service has been spotty this year and I was giving a little grace due to COVID but have learned that they were bought by another company in Feb of this year and that has brought about the change. Their telehealth option has been reasonably priced and has worked fairly well with the occasional glitches- it could use some improvements but 8/4/20 they sent an email stating that they are raising the telehealth fees for anyone seeing more than 30 clients a month by about 400% and raising their already high credit card rates fairly significantly. In an email I was basically told by their customer service rep that my business wasn’t that important to them.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 0.0/10

User recommendation
8.6/10
Based on 705 user ratings
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TheraNest Pricing

TheraNest Pricing

Starting from
US$39.00/month
Free Trial
Subscription
Value for money

The product pricing varies according to the number of active clients.
30 Active Clients Plan - $39.00/mo
40 Active Clients Plan - $50.00/mo
50 Active Clients Plan - $60.00/mo
80 Active Clients Plan - $91.00/mo
100 active clients or more will need to contact sales

The product pricing varies according to the number of active clients.
30 Active Clients Plan - $39.00/mo
40 Active Clients Plan - $50.00/mo
50 Active Clients Plan - $60.00/mo
80 Active Clients Plan - $91.00/mo
100 active clients or more will need to contact sales

Value for Money
4.4/5
Based on 705 user ratings
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TheraNest Features

TheraNest Features

API
Activity Dashboard
Appointment Management
Automatic Notifications
Billing & Invoicing
Calendar Management
Charting
Claims Management
Client Portal
Compliance Management
Customisable Reporting
Document Management
Document Storage
HIPAA Compliance
Records Management
Reminders
Reporting & Statistics
Self Service Portal
Third Party Integration
Workflow Management
Features
4.2/5
Based on 705 user ratings
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Categories

Additional information for TheraNest

Additional information for TheraNest

Key features of TheraNest

  • Accept credit cards
  • Appointment reminder feature
  • Build custom forms
  • Chat within the application
  • Comprehensive dashboard
  • Custom templates
  • Data backup
  • Data encrypted using SSL certificates
  • Electronic claims and payment management
  • Full-featured calendar
  • In-depth analytics
  • Individual and group notes
  • Invoice and billing reports
  • Invoicing and bills
  • Sync TheraNest calendar to Google Calendar
  • Track attendance information
  • Upload files and documents

Benefits

● TheraNest Mental Health's therapy notes allow practitioners and health centers to keep a track of progress notes, discharge summaries and treatment plans.
● The product offers analytics functionality that helps users to analyze client distribution as per demographics such as gender, marital status, among others.
● TheraNest Mental Health has the capability to schedule recurring appointments and sync the TheraNest calendar to Apple’s iCalendar and Google calendar offering a consolidated view of appointments.
● TheraNest Mental Health offers billing management that allows users to create, email and print invoices and also accept credit cards for payment processing.
● TheraNest Mental Health has the capability to offer support practitioners with a large number of active clients by offering customizable pricing plans.

TheraNest FAQs

TheraNest FAQs

Below are some frequently asked questions for TheraNest.

Q. What type of pricing plans does TheraNest offer?

TheraNest offers the following pricing plans:

Starting from: US$39.00/month

Pricing model: Subscription

Free Trial: Available

The product pricing varies according to the number of active clients. 30 Active Clients Plan - $39.00/mo 40 Active Clients Plan - $50.00/mo 50 Active Clients Plan - $60.00/mo 80 Active Clients Plan - $91.00/mo 100 active clients or more will need to contact sales

Q. What are the main features of TheraNest?

TheraNest offers the following features:

  • Accept credit cards
  • Appointment reminder feature
  • Build custom forms
  • Chat within the application
  • Comprehensive dashboard
  • Custom templates
  • Data backup
  • Data encrypted using SSL certificates
  • Electronic claims and payment management
  • Full-featured calendar
  • In-depth analytics
  • Individual and group notes
  • Invoice and billing reports
  • Invoicing and bills
  • Sync TheraNest calendar to Google Calendar
  • Track attendance information
  • Upload files and documents

Q. Who are the typical users of TheraNest?

TheraNest has the following typical customers:

Small Business, Large Enterprises, Non Profit, Freelancers, Mid Size Business

Q. What languages does TheraNest support?

TheraNest supports the following languages:

English

Q. What type of pricing plans does TheraNest offer?

TheraNest has the following pricing plans:

Subscription

Q. Does TheraNest support mobile devices?

TheraNest supports the following devices:

Android, iPhone, iPad

Q. What other apps does TheraNest integrate with?

TheraNest integrates with the following applications:

Google Calendar, Microsoft Outlook, iCloud

Q. What level of support does TheraNest offer?

TheraNest offers the following support options:

FAQs, Phone Support, Online Support, Knowledge Base, Video Tutorials, Forum