Vtiger CRM

All-in-one CRM for small businesses

4.3 /5 (296 reviews) Write a Review!

Vtiger CRM Overview

What is Vtiger CRM?

Vtiger's All-in-one CRM helps teams create delightful experiences across the entire customer life cycle.
1. Marketing teams to capture and nurture leads.
2. Sales teams to score, track and close resulting deals.
3. Support teams to access complete customer history and provide exception support.

Vtiger CRM Overview

Pricing

Starting from
US$10.00/month

Pricing options

Free Trial
Subscription
Value for money

15-day free trial, no credit card required.

Vtiger offers a number of different packages. Please contact Vtiger Sales team - [email protected] for pricing information.

Rates start at $10 per user, per month (billed annually), or $12 per user, per month (billed monthly)


Vtiger CRM Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, India
Supported Languages
Arabic, Chinese (Simplified), Chinese (Traditional), Danish, Dutch and 13 others, English, French, German, Hebrew, Hungarian, Italian, Japanese, Polish, Portuguese, Russian, Spanish, Swedish, Turkish

Media

Vtiger CRM for iPad
Vtiger Support Insights - Support supervisors and heads can visualize the overall health of support teams.
Vtiger Dashboard - Get a quick summary of your key business metrics
Vtiger Sales Insights - It offers key insights to sales managers and sales representatives.
Kanban view - View opportunities in a visual storyboard
Vtiger Email Templates - Create beautiful emails in just seconds.
Mentions your team members to collaborate on a record.
Vtiger 360 Mobile app
Approve a request from Vtiger 360 mobile app
Vtiger CRM screenshot: Vtiger CRM for iPad Vtiger CRM screenshot: Vtiger Support Insights - Support supervisors and heads can visualize the overall health of support teams. Vtiger CRM screenshot: Vtiger Dashboard - Get a quick summary of your key business metrics Vtiger CRM screenshot: Vtiger Sales Insights - It offers key insights to sales managers and sales representatives. Vtiger CRM screenshot: Kanban view - View opportunities in a visual storyboard Vtiger CRM screenshot: Vtiger Email Templates - Create beautiful emails in just seconds. Vtiger CRM screenshot: Mentions your team members to collaborate on a record. Vtiger CRM screenshot: Vtiger 360 Mobile app Vtiger CRM screenshot: Approve a request from Vtiger 360 mobile app

Vtiger CRM Reviews

Vtiger CRM Reviews

Overall rating
4.3
/
5
Excellent
141

Very good
124

Average
25

Poor
5

Terrible
1

Value for Money
4.5
Features
4.2
Ease of Use
4.2
Customer Support
4.3
90% recommended this app
Paulo R.

Easy to use and customizable

I have all the clients info in vtiger but the more important info that I save are quotes and invoices, when I want to plan some strategy I just have to prepare some reports form the tool so I know how was the interaction with a specific client the last quarter.


Carlos G.

Vtiger CRM vs Competition

overall, it's been great! The biggest bang for the buck for sure. It's still expensive but you get what you pay for and I highly recommend it.


Arturo L.

Good platform to follow up comercial activities

I have been using VTiger in its community edition for about 3-4 years. It is a good software to keep track with the commercial activities. It helps me manage my leads, customers, and activities all in one place. I think that it could be more intuitive and more straight forward regarding the notifications and the activities done or to do with my leads/customers


Thomas E.

QTE Training likes VTiger

See section pros


Anabelle D.

Lots of features

It made the sales team work very easy and it helped management to see how the team was working each lead. The reports are clear and very easy to personalize and setup.


Paulo R.
Industry: Information Technology & Services
Company size: 11-50 Employees

Easy to use and customizable

Used Daily for 2+ years
Reviewed on 9/10/2019
Review Source: Capterra

I have all the clients info in vtiger but the more important info that I save are quotes and invoices, when I want to plan some strategy I just have to prepare some reports form the tool so I know how was the interaction with a specific client the last quarter.

Pros

Its really easy to use and there are many options to customize the user experience

Cons

As a CRM I would like more tools to show some specific info to my clients but in this field they are very limited

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Carlos G.
Industry: Computer Software
Company size: 11-50 Employees

Vtiger CRM vs Competition

Used Daily for 2+ years
Reviewed on 25/10/2019
Review Source: Capterra

overall, it's been great! The biggest bang for the buck for sure. It's still expensive but you get what you pay for and I highly recommend it.

Pros

The best thing I liked about this software was the ability to do sales, marketing and support all in one program. Our sales team is able to track opportunities and view sales funnel reports. The marketing team is able to email and tag the contacts to specific target audiences. The support team is able to use a ticket system in order to keep all projects and assistance notes in one place.

Cons

There are certain areas where you have to click here and there just to reroute you back to where you were. Like going from an opportunity to quotes and if you want to add notes, you have to go back to the opportunity and them go to your comments. Also the enterprise search tab doesn't always find everything you're looking for so you have to specifically go to contacts or organizations to find them.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Arturo L.
Industry: Information Technology & Services
Company size: 2-10 Employees

Good platform to follow up comercial activities

Used Weekly for 2+ years
Reviewed on 25/09/2020
Review Source: Capterra

I have been using VTiger in its community edition for about 3-4 years. It is a good software to keep track with the commercial activities. It helps me manage my leads, customers, and activities all in one place. I think that it could be more intuitive and more straight forward regarding the notifications and the activities done or to do with my leads/customers

Pros

What I like the most about Vtiger is that I can manage my business activities in one place specially the ones involved in sales & marketing.
VTiger has evolved in the last years, bringing a better user experience, and making it more intuitive.
VTiger has helped our sales team to have all the quotes and proposal documents updated and centralized.
I like the way that you can collaborate with all the sales team, sharing contacts information, and always knowing the status of the opportunities.

Cons

Although VTiger has evolved a lot in the last years, the follow up activities could be more intuitive. It would be great that the notifications and reminders always appeared on screen until they have been completed.

Rating breakdown

Ease of Use

Likelihood to recommend: 10.0/10

Thomas E.
Industry: Industrial Automation
Company size: 11-50 Employees

QTE Training likes VTiger

Used Daily for 1+ year
Reviewed on 25/10/2019
Review Source: Capterra

See section pros

Pros

one of the most reasons was the accessibility of the data from wheresoever, that'S absolutely given. Another one is the Independence from Software-Systems. We are using MS and also Apple-Systems, no Problem.
Helpful is also the VT 360 App. whereever you are, and you spare time, just check for a customer or also call via mobile. the inside Team will see your activities immediately. Information that Counts.

Cons

The Adoption of the System towards some specific needs is somewhat poore. no custom Buttons available, the print-templates Editor is poor on formating and sometimes you also Need a work around for list variables to be shown.
It should have a customize package as from VT-Experts provided for teh serverbased solution (https://www.vtexperts.com/)

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

Anabelle D.
Industry: Consumer Services
Company size: 11-50 Employees

Lots of features

Used Daily for 2+ years
Reviewed on 8/10/2020
Review Source: Capterra

It made the sales team work very easy and it helped management to see how the team was working each lead. The reports are clear and very easy to personalize and setup.

Pros

The lead import and management. It’s very easy to keep track on who’s doing what and have a history of the lead.

Cons

If you are not precise with loading the leads it can be difficult to load new leads. The duplicate feature does not work too well as it’s case sensitive and I would get many duplicated leads

Rating breakdown

Ease of Use

Likelihood to recommend: 10.0/10

User recommendation
8.5/10
Based on 296 user ratings
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Vtiger CRM Pricing

Vtiger CRM Pricing

Starting from
US$10.00/month
Free Trial
Subscription
Value for money

15-day free trial, no credit card required.

Vtiger offers a number of different packages. Please contact Vtiger Sales team - [email protected] for pricing information.

Rates start at $10 per user, per month (billed annually), or $12 per user, per month (billed monthly)

15-day free trial, no credit card required.

Vtiger offers a number of different packages. Please contact Vtiger Sales team - [email protected] for pricing information.

Rates start at $10 per user, per month (billed annually), or $12 per user, per month (billed monthly)

Value for Money
4.5/5
Based on 296 user ratings
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Vtiger CRM Features

Vtiger CRM Features

API
Activity Dashboard
Activity Tracking
Automatic Notifications
Calendar Management
Contact Management
Custom Fields
Customer Database
Customisable Branding
Customisable Reporting
Customisable Templates
Data Import/Export
Electronic Payments
Email Integration
Real Time Data
Reminders
Reporting & Statistics
Social Media Integration
Surveys & Feedback
Third Party Integration
Features
4.2/5
Based on 296 user ratings
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Categories

Additional information for Vtiger CRM

Additional information for Vtiger CRM

Key features of Vtiger CRM

  • Account & contact management
  • Approval Management
  • Automatic lead capture
  • Campaign management
  • Case management
  • Customer portal
  • Customer support & service
  • Email integration and extensions
  • FAQ creation
  • Integrated calendar, activity & notification management
  • Integrations
  • Inventory management
  • Lead management
  • Mass mailing
  • Opportunity prioritization
  • Performance reporting
  • Product customization
  • Project management
  • Quoting, invoicing, sales orders, purchase orders
  • SLA and Business Hours
  • Security management
  • Subscription management
  • Teams and access control

Benefits

  • Discover invaluable insights and make better informed business decisions.

  • Monitor the pulse of your sales organization with pipeline stats like top performing team members, and the current value of open opportunities.

  • Create engaging emails, launch email campaigns and monitor performance with details analytics, all at the click of a button.

  • Proactively surfacing important issues that need attention to prevent escalations.

  • Import leads and contacts with photographed business cards.

  • Track customer purchase histories down to uniquely identifiable items and services.

  • Build a knowledge base accessible to customers through the customer portal, eliminating repeat customer questions and increasing the speed of customer service.

  • The integration of Vtiger's document management systems and workflows allow for automatic notices and the attachment of files to project tasks.

  • Vtiger CRM FAQs

    Vtiger CRM FAQs

    Below are some frequently asked questions for Vtiger CRM.

    Q. What type of pricing plans does Vtiger CRM offer?

    Vtiger CRM offers the following pricing plans:

    Starting from: US$10.00/month

    Pricing model: Subscription

    Free Trial: Available

    15-day free trial, no credit card required. Vtiger offers a number of different packages. Please contact Vtiger Sales team - [email protected] for pricing information. Rates start at $10 per user, per month (billed annually), or $12 per user, per month (billed monthly)

    Q. What are the main features of Vtiger CRM?

    Vtiger CRM offers the following features:

    • Account & contact management
    • Approval Management
    • Automatic lead capture
    • Campaign management
    • Case management
    • Customer portal
    • Customer support & service
    • Email integration and extensions
    • FAQ creation
    • Integrated calendar, activity & notification management
    • Integrations
    • Inventory management
    • Lead management
    • Mass mailing
    • Opportunity prioritization
    • Performance reporting
    • Product customization
    • Project management
    • Quoting, invoicing, sales orders, purchase orders
    • SLA and Business Hours
    • Security management
    • Subscription management
    • Teams and access control

    Q. Who are the typical users of Vtiger CRM?

    Vtiger CRM has the following typical customers:

    Small Business, Large Enterprises, Mid Size Business

    Q. What languages does Vtiger CRM support?

    Vtiger CRM supports the following languages:

    Arabic, Chinese (Simplified), Chinese (Traditional), Danish, Dutch, English, French, German, Hebrew, Hungarian, Italian, Japanese, Polish, Portuguese, Russian, Spanish, Swedish, Turkish

    Q. What type of pricing plans does Vtiger CRM offer?

    Vtiger CRM has the following pricing plans:

    Subscription

    Q. Does Vtiger CRM support mobile devices?

    Vtiger CRM supports the following devices:

    Android, iPhone, iPad

    Q. What other apps does Vtiger CRM integrate with?

    Vtiger CRM integrates with the following applications:

    Bedrock Data, Flipcause, GetResponse, Mailchimp, Mailjet, PieSync, Predictive Dialer, SendPulse, SimplyCast, SuperReceptionist

    Q. What level of support does Vtiger CRM offer?

    Vtiger CRM offers the following support options:

    FAQs, Online Support, Phone Support, Video Tutorials, Knowledge Base