Virtuagym

All-in-One Club Management Software

3.5 /5 (99 reviews) Write a Review!

Virtuagym Overview

What is Virtuagym?

What makes Virtuagym so special?

Combining the latest in cloud-based technology with expert fitness and industry knowledge, Virtuagym is a platform built from the ground-up for ambitious businesses.

Fitness software that oozes usability, Virtuagym has created an all-in-one solution that opens new revenue streams, reduces administration time and ultimately provides the perfect platform to elevate your fitness business.

With a wide range of functionalities, like gym entry check-in systems and automated billing, Virtuagym is adaptable to enterpises of all shapes and sizes.

Creating a webshop is a streamlined process. With built in modules to handle your billing and invoicing needs, there is no need to combine multiple solutions to get it up and running. Virtuagym does it all for you, at one easy price.

But that's not all, the world of Virtuagym is yours to explore. Join us today for a free demo.

Virtuagym Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Subscription
Value for money

Pricing information is available on enquiry.


Virtuagym Features

Devices
Business size
S M L
Markets
Australia, Brazil, Canada, China, Germany and 5 others, India, Japan, Mexico, United Kingdom, United States
Supported Languages
Dutch, English, French, German, Italian and 5 others, Polish, Portuguese, Russian, Spanish, Turkish

Screenshots

Virtuagym screenshot: Virtuagym can be used for facility, class and instructor scheduling
Virtuagym screenshot: Virtuagym can be used for facility, class and instructor scheduling Virtuagym screenshot: Users have their own Virtuagym profiles, and can be given challenges and rewards for motivation Virtuagym screenshot: Virtuagym can be used for credit-based systems Virtuagym screenshot: Virtuagym also includes a Point of Sale (POS) Virtuagym screenshot: Sales reports are automatically generated from Virtuagym's POS Virtuagym screenshot: Virtuagym can also be used for nutrition and diet tracking

Virtuagym Reviews

Virtuagym Reviews

Overall rating
3.5
/
5
Excellent
39

Very good
22

Average
9

Poor
12

Terrible
17

Value for Money
3.3
Features
3.6
Ease of Use
3.5
Customer Support
3.6
62% recommended this app
Oliver R.

BUSINESS PLANNING AND CUSTOMER SUPPORT

My business model required a software where we can prescribe and schedule exercise for business travellers and the Virtugym software has way exceeded our expectations and in fact has shaped our business plan much more than we could of antipated.


Alexander G.

What you see is what you get

Fantastic customer care experience, guided setup done with patience from one of their stuff, always available via phone for quick questions, the product is sleak and customisable to a great extent even without purchasing extra packets


Joost H.

VG can be big

I like VG because it offers it all. In the beginning the development went very fast, but lately I didn't see a lot of improvements. The small details make VG hard to work with. And also for training, I don't like it. It's to complex The supportservice is great and doing the best they can.
I hope the development will show some results in the next year.


Jodie W.

Great Options and Features


Rebecca C.

Satisfied customer

I think a lot of work needs to be done on the client interface in terms of scheduling workouts and how they view these. The word that comes to mind is clumsy.


Oliver R.
Industry: Health, Wellness & Fitness
Company size: 2-10 Employees

BUSINESS PLANNING AND CUSTOMER SUPPORT

Used Daily for 1-5 months
Reviewed on 20/08/2018
Review Source: Capterra

My business model required a software where we can prescribe and schedule exercise for business travellers and the Virtugym software has way exceeded our expectations and in fact has shaped our business plan much more than we could of antipated.

Pros

The software is extremely versatile which has shaped the business direction of our physical activity intervention for the corporate market.

The number of exercises and activities listed in the library is amazing, you can really shape your fitness programming to any demographic, we specialise in corporate health and the library provides everything and more for our exercise prescription.

Finally, I find that the using the animated personal trainer is really motivating for clients as they are not intimidated by a perfectly toned personal trainer, which can be demotivating, this tool enables you to look at the character and visualise that you can do the exercise demonstrated by looking at an illustration.

Cons

In the membership phase of setting up the software, it would be useful if you can delete membership you no longer wish to keep active, you can only disable them. However, when I asked a member of the customer support team did explain that other users accidentally deleted memberships, so this is why Virtuagym implemented the disable option. So I guess the users need to be more carefull.

Response from Virtuagym

Hi Oliver,

Thank you so much for your amazing review and the time you took to write it!

We are so happy that you and your customers are happy with our product. Of course, we are aware that we can always improve and therefore customers like you who spend time to give us valuable feedback are truly important to us. Hopefully we'll be able to find a more elegant solution to the membership deletion in the future!

If you have any more feedback for us, please do not hesitate to reach out to us via chat or email!
- Anna, Virtuagym Client Success Department

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Alexander G.
Industry: Sports
Company size: 2-10 Employees

What you see is what you get

Used Daily for 1-5 months
Reviewed on 22/03/2020
Review Source: Capterra

Fantastic customer care experience, guided setup done with patience from one of their stuff, always available via phone for quick questions, the product is sleak and customisable to a great extent even without purchasing extra packets

Pros

Full Features and the pricing scales depending on your business size. That means that you get full service no matter how small your business is. Once you grow, you start paying more. It's a fair model

Cons

Still no Onefit integration but it's really a minor thing. I cannot find anything else to fault them for

Response from Virtuagym

Dear, Alexander

Thank you very much for sharing your experience!

We are thrilled to hear you've encountered so many benefits in your product and the tools we have built for our clients to not only meet but exceed their expectations.

Your feedback is very valuable to us and we will continue to do our best when providing our clients with topnotch services as you all deserve!

We look forward to excelling in every aspect of our services and making all the necessary efforts to be part of your business growth.

Once again, your review is highly appreciated!

Sending you all the best,

Your Virtuagym Family.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Joost H.
Industry: Hospital & Health Care
Company size: 13-50 Employees

VG can be big

Used Daily for 2+ years
Reviewed on 16/06/2016
Review Source: Capterra

I like VG because it offers it all. In the beginning the development went very fast, but lately I didn't see a lot of improvements. The small details make VG hard to work with. And also for training, I don't like it. It's to complex The supportservice is great and doing the best they can.
I hope the development will show some results in the next year.

Pros

Virtuagym tries to be a total sollution, and will be that. But for no it's "in progress".

Has a lot to offer.
The foodapp is great
Customer administrations is good, but need a lot of solvings
Roster app is great. Easy overview of groupsessons and PT.
Extra pay options are good.

Cons

Trainingsapp is to difficult to use. Takes to much time to search for excersises.
App is not ready for Ipad.
Customer administrations is not perfect, but for that goal it has to be perfect. It's so unhandy that you cannot undo your actions.
Coachingapp is not usable to coach. I want to get a sigh when it's my cliënts birthday, when they want or need contact with an instructor.
Taskapp is not easy to use.

Response from Virtuagym

Hi Joost, thank you for your honest and elaborate feedback! We are very sorry to hear that you feel Virtuagym is not offering the things you need as a total package at this point. Lately we have focused a lot of attention on creating new option in our Financial part. For example, we now offer recurring online payments for the whole world! Next to that, we've had updates like iCal/Google Calendar connection with the scheduling app, scanning your POS items with a barcode scanner, more check-in options and in the next update you'll see we've been working hard on a Walkthrough system for new (and existing) customers! In the upcoming months, we expect to release more features regarding invoices, but also a new Schedule and of course the long awaited Workout Editor. We are still working on that, it's just a huge project! We'd love to have a call to talk about important things you feel are missing and how we could improve your experience. I will contact you later this week! Regards, Floor

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 6.0/10

Jodie W.
Industry: Health, Wellness & Fitness
Company size: 2-10 Employees

Great Options and Features

Used Daily for 1-5 months
Reviewed on 4/03/2020
Review Source: Capterra

Pros

We wanted to set ourselves apart from all other Fitness Facilities in the area. Virtuagym gave us that ability. We were able to create and customize an App specific to our needs and have the ability to make changes as needed as we grow. I love that everything is in one place and we easily view sales and memberships.

Cons

Some of the functions are not as user friendly as others. There seems to be added steps that could be better set up especially in Point of Sale.
It was a learning curve to switch to a new system for us, but it seems to be working smoothly now.

Response from Virtuagym

"Dear, Jodie

Thank you for your review,

We are glad to hear that Virtuagym has become such a great asset to your business. We love the fact that you find our custom app a useful tool for your needs!

Your feedback is very valuable and we would like to hear more about those steps you consider unnecessary. Please email us at [email protected] using the code JA31136 in the subject line so we can set up a time to chat about your ideas and feedback. (remember, they are doing us a favor by spending their time on us to give us feedback, make it sound valuable to us as well)

Looking forward to hearing from you!

With warmest regards,

Your Virtuagym Family"

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Rebecca C.
Industry: Health, Wellness & Fitness
Company size: Self Employed

Satisfied customer

Used Daily for 2+ years
Reviewed on 17/03/2020
Review Source: Capterra

I think a lot of work needs to be done on the client interface in terms of scheduling workouts and how they view these. The word that comes to mind is clumsy.

Pros

Easy to use once you know how. I have been using this for bookings and managing my accounts and it works well.

Cons

The cost to increase membership base. I run Group training and would love to be able to add these members onto the system but it is gets too expensive. If I could I would use the booking functionality more. Further to this the app in terms of clients experience is not great and east for clients to use and understand so I tend to not use this. When putting in place programmes for clients it is confusing for them to find the workouts. This needs to be simplified.

Response from Virtuagym

"Dear, Rebecca

Thank you so much for sharing your experience with Virtuagym!

We are happy to hear that you find our modules for booking and managing accounts useful for your business.

We would love to discuss with you further how you envision a more user-friendly interface for your clients and we understand that this is the #1 priority for most of our clients.

Please email us at [email protected] using the code JA35287 in the subject line.

We look forward to hearing from you soon!

With warmest regards,

Your Virtuagym Family."

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
8.1/10
Based on 99 user ratings
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Virtuagym Pricing

Virtuagym Pricing

Starting from
N/A
Free Trial
Subscription
Value for money

Pricing information is available on enquiry.

Pricing information is available on enquiry.

Value for Money
3.3/5
Based on 99 user ratings
Compare value for money rating with alternatives
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Virtuagym Features

Virtuagym Features

Activity Dashboard
Attendance Management
Attendance Tracking
Automated Billing
Automated Scheduling
Automatic Notifications
Billing & Invoicing
Calendar Management
Class Scheduling
Client Portal
Credit Card Processing
Customer Database
Electronic Payments
Event Scheduling
POS
Recurring Billing
Registration Management
Reminders
Reporting & Statistics
Website Integration
Features
3.6/5
Based on 99 user ratings
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Categories

Videos and Tutorials

Videos and Tutorials

Additional information for Virtuagym

Additional information for Virtuagym

Key features of Virtuagym

  • Attendance monitoring
  • Automated invoices by email
  • Branded club app
  • Branded community portal
  • Integrated online payment service
  • Member challenges and rewards
  • Member filtering
  • Member profiles
  • Member retention dashboard
  • Multi-language member emails
  • Multi-visit passes
  • Online and in-app booking
  • Payment management
  • Point of sale (POS)
  • Progress tracking
  • RFID check-in system
  • Scheduling
  • Support for credit-based services
  • Workout plan templates

Benefits

  • Users can create branded invoices, and accept payments via cash, credit cards, direct debit, and wire transfer.

  • The member retention dashboard allows users to see the number of active members, new subscriptions and unsubscribed clients, across different time periods, and calculations and visualizations for business growth, client retention rates and expected customer lifetime.

  • Users can filter members based on when their membership ends, by those without current memberships, or those who have been inactive, to target specific groups.

  • Support for credit-based accounts allows users to set up multiple credit-based services, such as classes, solariums, or personal training sessions, with credits automatically deducted every time a member uses any one of these.

  • The integrated check-in system allows users to monitor member access, with RFID card or key tag scan-in, and options for credit deductions and check-out requirements.

  • Virtuagym FAQs

    Virtuagym FAQs

    Below are some frequently asked questions for Virtuagym.

    Q. What type of pricing plans does Virtuagym offer?

    Virtuagym offers the following pricing plans:

    Pricing model: Subscription

    Free Trial: Not Available

    Pricing information is available on enquiry.

    Q. What are the main features of Virtuagym?

    Virtuagym offers the following features:

    • Attendance monitoring
    • Automated invoices by email
    • Branded club app
    • Branded community portal
    • Integrated online payment service
    • Member challenges and rewards
    • Member filtering
    • Member profiles
    • Member retention dashboard
    • Multi-language member emails
    • Multi-visit passes
    • Online and in-app booking
    • Payment management
    • Point of sale (POS)
    • Progress tracking
    • RFID check-in system
    • Scheduling
    • Support for credit-based services
    • Workout plan templates

    Q. Who are the typical users of Virtuagym?

    Virtuagym has the following typical customers:

    Freelancers, Large Enterprises, Mid Size Business, Small Business

    Q. What languages does Virtuagym support?

    Virtuagym supports the following languages:

    Dutch, English, French, German, Italian, Polish, Portuguese, Russian, Spanish, Turkish

    Q. What type of pricing plans does Virtuagym offer?

    Virtuagym has the following pricing plans:

    Subscription

    Q. Does Virtuagym support mobile devices?

    Virtuagym supports the following devices:

    Android, iPhone

    Q. What other apps does Virtuagym integrate with?

    Virtuagym integrates with the following applications:

    Facebook, GitHub, PayPal, Paysafe, Twitter

    Q. What level of support does Virtuagym offer?

    Virtuagym offers the following support options:

    Online Support, Video Tutorials, Knowledge Base, Phone Support, FAQs