--- description: Learn how Virtuagym can help your business. GetApp provides users in New Zealand with the most detailed information on software reviews, prices and features. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Virtuagym Reviews, Pricing & Ratings | GetApp NZ 2026 --- Breadcrumb: [Home](/) > [Club Management Software](/directory/152/club-management/software) > [Virtuagym](/software/102773/virtuagym) # Virtuagym Canonical: https://www.getapp.co.nz/software/102773/virtuagym Page: 1 / 12\ Next: [Next page](https://www.getapp.co.nz/software/102773/virtuagym?page=2) > Suited for Gyms, Personal Trainers and Health Clubs, Virtuagym is an all-in-one Fitness software that provides the infrastructure for your business to manage members, recurring payments, a client app and other fitness business needs. > > Verdict: Rated **3.8/5** by 264 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Virtuagym Branded recurring Invoices - Online or cash payments for members Member Management \& Retention Dashboard - Create and edit member profiles and get analytics from your members/clients based on their app usage and attendance Credit-based accounts - Use credits and an automated credit deduction and renewal system to allow members access to classes, solariums, PT training sessions, and more. RFID / tag check-in gate and system - Track member entrance and security. Control membership details through the tag and facilitate member management Client Management - use a single platform to manage both client memberships, information sharing, or even additional product offers. Webshop \& automated payments - create your own custom online shop to sell more services, products and other items relevant to your fitness business. All main payment methods are accepted, from direct, debit, credit, paypal and more. Integrated coaching apps - help members by coaching them in multiple fitness aspects such as training, nutrition, and progress tracking. Help your clients reach their goals with a complete gym software and apps. Tools for business growth - Use the business analytics dashboard to understand the strong, weak and popular aspects for your fitness business. Understand where your quick wins are and get an overview of your business progress. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **3.8/5** | 264 Reviews | | Ease of Use | 3.8/5 | Based on overall reviews | | Customer Support | 3.8/5 | Based on overall reviews | | Value for Money | 3.7/5 | Based on overall reviews | | Features | 3.8/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: Virtuagym - **Location**: Amsterdam, North Holland, Netherlands - **Founded**: 2008 ## Commercial Context - **Starting Price**: US$29.00 - **Pricing Details**: Pricing information is available on enquiry. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Dutch, English, French, German, Greek, Italian, Lithuanian, Norwegian, Polish, Portuguese, Russian, Spanish, Turkish - **Available Countries**: Austria, Belgium, Canada, France, Germany, Ireland, Luxembourg, Netherlands, Spain, Switzerland, United Kingdom, United States ## Features - API - Access Controls/Permissions - Accounting - Activity Dashboard - Activity Tracking - Alerts/Notifications - Application Management - Appointment Management - Appointment Scheduling - Attendance Management - Attendance Tracking - Automated Scheduling - Availability Management - Belt Ranking Classification - Billing & Invoicing - Billing Portal - CRM - Calendar Management - Calendar/Reminder System - Capacity Management ## Integrations (9 total) - Adyen - GitHub - Mailchimp - Matrix - Meta for Business - PayPal - Paysafe - Twitter/X - Xplor Gym UK ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Club Management Software](https://www.getapp.co.nz/directory/152/club-management/software) ## Related Categories - [Club Management Software](https://www.getapp.co.nz/directory/152/club-management/software) - [Membership Management Software](https://www.getapp.co.nz/directory/171/membership-management/software) - [Appointment Scheduling Software](https://www.getapp.co.nz/directory/316/appointments-scheduling/software) - [Fitness Software](https://www.getapp.co.nz/directory/673/health-fitness/software) - [Personal Training Software](https://www.getapp.co.nz/directory/745/personal-trainer/software) ## Alternatives 1. [ClubExpress](https://www.getapp.co.nz/software/91322/clubexpress) — 4.2/5 (515 reviews) 2. [Mindbody](https://www.getapp.co.nz/software/91024/mindbody) — 4.0/5 (2982 reviews) 3. [WellnessLiving](https://www.getapp.co.nz/software/109617/wellnessliving) — 4.4/5 (605 reviews) 4. [ClubRight](https://www.getapp.co.nz/software/109185/club-right) — 4.8/5 (182 reviews) 5. [Wodify](https://www.getapp.co.nz/software/91421/wodify) — 4.5/5 (154 reviews) ## Reviews ### "BUSINESS PLANNING AND CUSTOMER SUPPORT" — 5.0/5 > **Oliver** | *20 August 2018* | Health, Wellness & Fitness | Recommendation rating: 10.0/10 > > **Pros**: The software is extremely versatile which has shaped the business direction of our physical activity intervention for the corporate market. The number of exercises and activities listed in the library is amazing, you can really shape your fitness programming to any demographic, we specialise in corporate health and the library provides everything and more for our exercise prescription. Finally, I find that the using the animated personal trainer is really motivating for clients as they are not intimidated by a perfectly toned personal trainer, which can be demotivating, this tool enables you to look at the character and visualise that you can do the exercise demonstrated by looking at an illustration. > > **Cons**: In the membership phase of setting up the software, it would be useful if you can delete membership you no longer wish to keep active, you can only disable them. However, when I asked a member of the customer support team did explain that other users accidentally deleted memberships, so this is why Virtuagym implemented the disable option. So I guess the users need to be more carefull. > > My business model required a software where we can prescribe and schedule exercise for business travellers and the Virtugym software has way exceeded our expectations and in fact has shaped our business plan much more than we could of antipated. ----- ### "Great all-in-one software for managing clubs" — 5.0/5 > **Kelly** | *18 December 2021* | Health, Wellness & Fitness | Recommendation rating: 10.0/10 > > **Pros**: High functionality, great user experience/design > > **Cons**: More options for reporting/analytics would be helpful. > > Great support. ----- ### "SCAMMERS- BUYERS BEWARE\!\!\! This is long but please read I am trying to save you some coins." — 1.0/5 > **taylor** | *18 December 2018* | Health, Wellness & Fitness | Recommendation rating: 0.0/10 > > **Pros**: I liked the multiple discussion groups that could be created. Theoretically, virtuagym has features that COULD, could being the keyword, change the game. Unfortunately, the system had way too many glitches to be used for business purposes unless you are trying to look like a joke who has no idea what they are doing. > > **Cons**: Faulty Workout editor and the other glitches I experienced. I wish I could add video to these reviews to show what the workout editor was doing since its hard to explain, but basically, it was not working as it should AT ALL. Even customer service AND my account manager, who conveniently disappeared when I asked for my money back, admitted that the redirects that were happening within the editor made no sense. It was clearly faulty. I was also unable to message clients within the software because it would tell me "no records found" even though if you went to the client list, they were clearly in the system. I was also given little to no guidance when I was having an issue with payments, not processing. Basically, everyone has to be manually charged if you have a service fee in place. So all my clients were only being charged the service fee, and the monthly balance would land in outstanding. When I reached out to customer service about this and asked if there was something I need to do manually in order for the rest of the payment to process, I was told no. I even asked a follow-up question to MAKE SURE there was nothing I needed to do. Of course, it was later revealed that the outstanding balances were there because I did not send the invoices, which means YES, you do have to manually process the payments as I guessed when I contacted customer service, even though they apparently don't know this themselves. > > THE WORST\! After a few days of dealing with a faulty product and receiving little to no help with my issue, I reached out to my account manager, to have my money refunded and contract canceled on 11/8. I've used other services in the past and I've never had to sign any contract that did not "allow" me to cancel, which should have been a red flag. They also have no trial period which is another anomaly with Virtuagym and also, another red flag. She waited just a day before a week (11/14) to respond to me and she claimed that my contract was submitted for cancellation because "management handles cancellations". When I responded and asked who I should be waiting to hear from, she did not respond and that email remains unanswered. I'd like to note that prior to me reaching out for a refund, she was very quick with her replies. After that, getting in contact with someone was nearly impossible no matter how many times I called or emailed them. I made my last call to them the day after Thanksgiving and left a voicemail saying that I was waiting until Monday before I called my bank to dispute the charge. I waited until Wednesday and heard nothing so I disputed the charge. The funniest thing about all of this that the workout editor as I am typing this STILL does not work. Finally, on 12/5, almost a month since I reached out, I got an email saying my contract was being submitted to management...even though she claimed she submitted it on 11/14. ----- ### "Slow Start" — 4.0/5 > **Susan** | *29 July 2020* | Health, Wellness & Fitness | Recommendation rating: 7.0/10 > > **Pros**: Our studio loves the Community feature of this product to share information, updates, and ease of engagement with clients. Ease of scheduling classes and other functions increases the more you use the platform. The use of groups for specific modalities and increased engagement with instructors is another plus. The mobile app and additional Nutrition App through the PRO feature is also a great feature to pair fitness and nutrition. > > **Cons**: The financial set-up was a nightmare at the start as we were not able to use US payment systems. The turn around time from PaySafe was not at all conducive to good business practices. This seems to have been recently rectified with the addition of other payment options. > > Client engagement is active with use of the platform. ----- ### "Great customer service and timeliness\!" — 5.0/5 > **Colten** | *4 October 2021* | Health, Wellness & Fitness | Recommendation rating: 10.0/10 > > **Pros**: I love how user-friendly Virtuagym has been. From the sign up process to the member management, the system is very easy to work with. > > **Cons**: The transition from our previous software company to Virtuagym could've got a little easier, specifically talking about the transferring of payment methods. We're struggling to get ALL of our current members involved with the app and to set up their payment methods. > > Overall, I'm please with our new software company, Virtuagym. They've been able to answer any and all questions that we've had. ----- Page: 1 / 12\ Next: [Next page](https://www.getapp.co.nz/software/102773/virtuagym?page=2) ## Links - [View on GetApp](https://www.getapp.co.nz/software/102773/virtuagym) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data