Smartcare

Cloud-based child care center management software

3.8 /5 (267 reviews) Write a Review!

Smartcare Overview

What is Smartcare?

Smartcare provides cloud-based child care platform that connect parents, child care center owners, directors and teachers in real-time through a mobile or a web-based interface. The product takes inputs from multiple points such as, sign-in/sign-out kiosk for parents & teachers, mobile interfaces for classroom based teachers, and iPads for directors, which enables highly optimized child care management. The product enables parents to track the activities of their children in real-time and upload their photos and videos on social networking platforms.

The product offers features such as billing & payments that include instant account set-up and approval, a fixed credit card processing fee, email receipts, split payments, and mobile invoices. Sign-in / sign-out that contain electronic signature, electronic record keeping, mobile app sign-in & sign-out, and staff alerts. Management, scheduling & payroll that include attendance, area lists and real-time updates. Reporting that contains custom reports, automatic reporting, and every data point access. Alerts which include real-time alerts, mission critical messages, staff and child arrival/departure alerts, and status & scheduled pickup alerts. Child and family tracking that includes billing, contact information details, and child birthday alerts, and more!

Smartcare partners with companies like Intuit, Care.com, ChildcareCRM and other child care marketing solutions to ensure that a quality product is delivered to the customers.

Smartcare Overview

Pricing

Starting from
US$3.00/month

Pricing options

Free Trial
Subscription
Value for money

SMARTCARE FEE DESCRIPTION - $3/per child - per month
1 Smartcare Sign-in/Sign-out Kiosk*
Smartcare Online (including billing and reporting)
Access to center app (devices not included)
Remote or In Person training available
Parent App
Minimum of 20 children per location
Option to use your own equipment - or purchase through us
Credit card rate: 2.85% | ACH fee: $0.40 - per transaction | 12 month contract w/ early termination fee of $299 - per location
*A fee of $299 will be charged for the Smartcare Sign-in Kiosk, unless you provide your own.


Smartcare Features

Devices
Business size
S M L
Markets
United States, Canada
Supported Languages
English

Media

SmartCare - Family dashboard
SmartCare - Reporting
SmartCare - Accounting feature
SmartCare - Login page
SmartCare - Parent's Login
SmartCare - Login page
SmartCare - Login page
Smartcare video Smartcare screenshot: SmartCare - Family dashboard Smartcare screenshot: SmartCare - Reporting Smartcare screenshot: SmartCare - Accounting feature Smartcare screenshot: SmartCare - Login page Smartcare screenshot: SmartCare - Parent's Login Smartcare screenshot: Smartcare screenshot: Smartcare screenshot: SmartCare - Login page Smartcare screenshot: SmartCare - Login page Smartcare screenshot:

Smartcare Reviews

Smartcare Reviews

Overall rating
3.8
/
5
Excellent
77

Very good
102

Average
63

Poor
16

Terrible
9

Value for Money
3.7
Features
3.4
Ease of Use
3.6
Customer Support
4
67% recommended this app
Stephanie G.

My experience with SmartCare has improved for the better.

The main benefit that a user would get from this product is all the child and family information in one place and easily accessible. Another amazing feature is the ability to print reports for attendance, billing, and other items.


Becca D.

Review

Smartcare continues to answer and support every aspect of their product. The customer support team is always available and in no rush to move on to the next customer. They will stay on the phone until the problem has a solution or they will find the solution and call us back with the answers we need.


Katherine S.

Not an easy transition from Child Care Manager


Karyn H.

Loved it

Customer service was great in helping me to understand the set up.


Santiago C.

Smartcare takes Childcare management software to a new level!

Multiple platforms in One
Easy to use interface
Great support and training staff


Stephanie G.

My experience with SmartCare has improved for the better.

Used Daily for 2+ years
Reviewed on 10/07/2018
Review Source: Capterra

The main benefit that a user would get from this product is all the child and family information in one place and easily accessible. Another amazing feature is the ability to print reports for attendance, billing, and other items.

Pros

I enjoy the real-time updates within the center, teacher and parent apps. I can also appreciate that there is always someone in customer service with anything that needs to be addressed. Lastly, I enjoy that there are always constant improvements based off of suggestions that actual users have suggested.

Cons

Thankfully, there have been so many improvements since the release of the program that there are not too many cons to mention. The only improvement that I can suggest is the ability to print out individual balance reports for families.

Response from Smartcare

Stephanie,

Thank you so much for your fantastic feedback!
We are so glad to hear that you have had a wonderful experience with our software and our customer service has been outstanding for you.

We're positively elated to be able to provide our Customers with all of the features we offer and continue to improve week by week - with updates and new features! Smartcare is happy to be able to deliver our software to your Center and we appreciate your business and we expect to continue to update our software to meet your needs.

Warm Regards,
Collette Hull | [email protected]
Smartcare - Director of Sales Enablement & Marketing

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Becca D.
Industry: Education Management
Company size: 11-50 Employees

Review

Used Daily for 1+ year
Reviewed on 14/07/2020
Review Source: Capterra

Smartcare continues to answer and support every aspect of their product. The customer support team is always available and in no rush to move on to the next customer. They will stay on the phone until the problem has a solution or they will find the solution and call us back with the answers we need.

Pros

Smartcare is a product that continues to be enhanced to serve the needs of the consumer.

Cons

The parent connection lacks the desired functionality that would be used by my teachers.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Katherine S.
Industry: Education Management
Company size: 11-50 Employees

Not an easy transition from Child Care Manager

Used Daily for 1-5 months
Reviewed on 17/07/2018
Review Source: Capterra

Pros

We like the parents ability to set up accounts and manage funds on their own. I like the reports of children not signed out of the school and the employees not signed out of the school. I like the ability to log on and see our data anywhere.

Cons

This system does not feel very streamlined. It feels cut and paste. When you are dealing with children and families, you should be able to go to the parents last name see.the children, the accounts, etc and do your functions - adding credits, changing billing items, making notes...all in one place. One stop shop. Not ten clicks to see it all and to do what you need to do.

With the transition from CCM to Smart Care some of the functions needed additional finesse to get working - the primary /secondary sponsor was a huge issue. It would be better if the parents when signing up could choose the family sponsor. Instead of us finding billing issues because this was not configured right from CCM.

Reports - Smart Care assumes everyone is going to be on tablets but unfortunately this is not the case with all preschools including ours. We need to be able to generate paper copies of all reports like we did in CCM. The reports are not as professional looking as those in CCM.

Door Access not yet an option - waiting.

Text Message notification - not everyone has the app or will put it on their phone. We need this function to work for mass text messaging. Grandparents can get texts they haven't all embraced the app.

All searches and displays should be the same. I prefer families and children listed by last name so siblings will be underneath siblings. Also, a search bar should be on every single page.

Response from Smartcare

It is our pleasure to assist you in locating our Online Resources for you and your Staff!

We have an array of Tutorial Videos and User Guides available to our Smartcare Clients, on our Smartcare Website that can be accessed here:

Tutorial Videos
https://smartcare.com/videos/

User Guides
https://smartcare.com/user-guides/
*Tutorial Videos and User Guides are Password Protected - please use the password provided to you by your Customer Success Manager.

We also host LIVE Webinars you and your staff could attend - or sign up for recorded sessions by checking out our all new Smartcare University at http://offers.smartcare.com/smartcare-university

Finally, should you need additional assistance, please do not hesitate to reach out to our Support Team at [email protected] - or by giving us a call at (844) 762-7837.

Warm Regards,

Collette Hull
Director of Marketing

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 2.0/10

Karyn H.
Industry: Education Management
Company size: 11-50 Employees

Loved it

Used Daily for 6-12 months
Reviewed on 26/11/2019
Review Source: Capterra

Customer service was great in helping me to understand the set up.

Pros

Parents can use with ease. The app for their smartphones gives them everything they want to know about their account, child day, erc

Cons

It took a long time to set up all the tuition types and assign each child a tuition plan. It also didn’t have a monthly plan that suited us as we figure tuition weekly and some parents pay monthly. Therefor some months have a 4 week payment and others a 5. To do this I had to go in and switch Timon plans each month.

Response from Smartcare

Dear Karyn,
Thank you so much for your kind words.

Our Smartcare team is dedicated to making our software and service the best solution for child care centers.

Grateful you have taking the time to share your comments.

Happy holidays!
Marla Leung

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Santiago C.
Industry: Education Management
Company size: 51-200 Employees

Smartcare takes Childcare management software to a new level!

Used Daily for 6-12 months
Reviewed on 13/04/2018
Review Source: Capterra

Multiple platforms in One
Easy to use interface
Great support and training staff

Pros

Smartcare is leading the change in childcare management solutions. Intuitive interface that out of the box solves most of the main needs of childcare operations. Reduce the number of solutions you need by integrating Parent communications, time and attendance, CRM, Payments and Center management.

Cons

Software is a work in progress and there are features that are still under development. Fortunately the team is rolling out improvements and new features on a weekly basis and things will only get better moving forward.

Response from Smartcare

Santiago,

Thank you so much for your wonderful feedback!

We are so happy to hear that your Center is having such a seamless experience with our software, and that our intuitive interface is easy to use - as soon as you go live!

We're positively elated to be able to provide our Customers with all of the features we offer and continue to improve week by week - with updates and new features! Smartcare is very happy to be able to deliver our software to your Center and appreciate your business.

Thank you for your review of our Staff Support and Training, as well! We strive to provide the BEST in Customer Service - in our Industry.

We look forward to continuing to provide your Center with Tomorrow's Childcare Technology - Today! Our goal is always to exceed your Center's Software needs as we grow and evolve with you.

Warm Regards,

Collette Hull | [email protected]
Smartcare - Director of Sales Enablement

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
7.1/10
Based on 267 user ratings
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Smartcare Pricing

Smartcare Pricing

Starting from
US$3.00/month
Free Trial
Subscription
Value for money

SMARTCARE FEE DESCRIPTION - $3/per child - per month
1 Smartcare Sign-in/Sign-out Kiosk*
Smartcare Online (including billing and reporting)
Access to center app (devices not included)
Remote or In Person training available
Parent App
Minimum of 20 children per location
Option to use your own equipment - or purchase through us
Credit card rate: 2.85% | ACH fee: $0.40 - per transaction | 12 month contract w/ early termination fee of $299 - per location
*A fee of $299 will be charged for the Smartcare Sign-in Kiosk, unless you provide your own.

SMARTCARE FEE DESCRIPTION - $3/per child - per month
1 Smartcare Sign-in/Sign-out Kiosk*
Smartcare Online (including billing and reporting)
Access to center app (devices not included)
Remote or In Person training available
Parent App
Minimum of 20 children per location
Option to use your own equipment - or purchase through us
Credit card rate: 2.85% | ACH fee: $0.40 - per transaction | 12 month contract w/ early termination fee of $299 - per location
*A fee of $299 will be charged for the Smartcare Sign-in Kiosk, unless you provide your own.

Value for Money
3.7/5
Based on 267 user ratings
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Smartcare Features

Smartcare Features

API
Activity Dashboard
Activity Tracking
Assessment Management
Attendance Management
Attendance Tracking
Automatic Notifications
Blended Learning
Calendar Management
Communication Management
Content Management
Course Authoring
Customisable Branding
Data Import/Export
Learning Management
Progress Reports
Progress Tracking
Reporting & Statistics
Self Service Portal
Third Party Integration
Features
3.4/5
Based on 267 user ratings
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Categories

Additional information for Smartcare

Additional information for Smartcare

Key features of Smartcare

  • Accounting management
  • Attendance management
  • Automatic reminders
  • Automatic scheduled pickup alerts
  • Billing/payment processing
  • Critical messages sent to phone
  • Customer accounts
  • Easy-to-build custom reports
  • Electronic payments
  • Employee management
  • Integration with ChildCare CRM
  • Integration with QuickBooks
  • Mobile app for parents
  • Payroll management
  • Real-Time/Instant Alerts
  • Real-time monitoring
  • Real-time reporting
  • Staff alerts when child is absent
  • Track Hours/Pay/Classroom/etc.

Benefits

• Smartcare connects parents, teachers, and administrative staff with children through both mobile and web-based platforms.
• Smartcare maintains an updated database so that teachers can access parent/child data anytime, ensuring no time is wasted in emergencies.
• The billing and payment section of Smartcare offers customized settings for late fees, refunds, easy payments, automatic debits from credits cards, and account transfers.
• Smartcare allows child care centers to access accounts for tracking expenses, monitoring income, sending invoices and updating data for backups from anywhere.
• Smartcare maintains employee details, employee benefits, training, sick leave records etc. in a single employee database.
• Smartcare offers a free mobile app for parents to stay connected throughout the day.

Smartcare FAQs

Smartcare FAQs

Below are some frequently asked questions for Smartcare.

Q. What type of pricing plans does Smartcare offer?

Smartcare offers the following pricing plans:

Starting from: US$3.00/month

Pricing model: Subscription

Free Trial: Not Available

SMARTCARE FEE DESCRIPTION - $3/per child - per month 1 Smartcare Sign-in/Sign-out Kiosk* Smartcare Online (including billing and reporting) Access to center app (devices not included) Remote or In Person training available Parent App Minimum of 20 children per location Option to use your own equipment - or purchase through us Credit card rate: 2.85% | ACH fee: $0.40 - per transaction | 12 month contract w/ early termination fee of $299 - per location *A fee of $299 will be charged for the Smartcare Sign-in Kiosk, unless you provide your own.

Q. What are the main features of Smartcare?

Smartcare offers the following features:

  • Accounting management
  • Attendance management
  • Automatic reminders
  • Automatic scheduled pickup alerts
  • Billing/payment processing
  • Critical messages sent to phone
  • Customer accounts
  • Easy-to-build custom reports
  • Electronic payments
  • Employee management
  • Integration with ChildCare CRM
  • Integration with QuickBooks
  • Mobile app for parents
  • Payroll management
  • Real-Time/Instant Alerts
  • Real-time monitoring
  • Real-time reporting
  • Staff alerts when child is absent
  • Track Hours/Pay/Classroom/etc.

Q. Who are the typical users of Smartcare?

Smartcare has the following typical customers:

Small Business, Large Enterprises, Public Administrations, Non Profit, Freelancers, Mid Size Business

Q. What languages does Smartcare support?

Smartcare supports the following languages:

English

Q. What type of pricing plans does Smartcare offer?

Smartcare has the following pricing plans:

Subscription

Q. Does Smartcare support mobile devices?

Smartcare supports the following devices:

Android, iPhone

Q. What other apps does Smartcare integrate with?

Smartcare integrates with the following applications:

ChildCareCRM

Q. What level of support does Smartcare offer?

Smartcare offers the following support options:

Online Support, Video Tutorials, FAQs, Forum, Knowledge Base, Phone Support