Cin7 Overview

What is Cin7?

Cin7 is the automated inventory management platform for brands growing their revenue over $1 million. Cin7 synchronizes their stock with sales and orders across every physical and online sales channel and automates order processes for greater efficiency. Cin7 is not ideal for Rentals or Asset management type of businesses. Brands that sell or distribute products use Cin7 to keep costs down, margins and cash flow high and stock at the right level.

Cin7 Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Subscription
Value for money

Cin7 Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China and 5 others, India, Japan, Germany, Brazil, Mexico
Supported Languages
English

Media

Cin7 video Cin7 screenshot: Cin7 screenshot: Cin7 screenshot: Cin7 screenshot: Cin7 screenshot: Cin7 screenshot: Cin7 screenshot:

Cin7 Reviews

Cin7 Reviews

Overall rating
4.3
/
5
Excellent
225

Very good
122

Average
24

Poor
19

Terrible
13

Value for Money
4.1
Features
4.2
Ease of Use
4.2
Customer Support
4.2
86% recommended this app
Vasili K.

CIN7 ERP for a technical sales business


Sean S.

Extremely powerful inventory and order processing and logistic package

While challenging to learn and deploy, it's unique feature set and capabilities mean they don't have any one direct competitor and you'd have to piece together multiple platform and cloud services to get the same level of features and functionality.


Elizabeth T.

Streamlined our small team's workflow

We're really happy to transition to cin7. We'd rather train ourselves and invest in our time than train a new hire.
We'd happily recommend to colleagues!


Lachlan B.

Decent software Terrible support and service.

Trying to move our inventory management system to a cloud based one and one that links directly with Xero accounting software.

'Onboarding' process was not finished during the time line that Cin7 dedicated to onboarding. Once this deadline elapsed we've been drowning in bugs that we can't get help with. Usual response is 'we're sorry - someone will get back to you in 48 hours.' no one does then we have to keep chasing them for weeks...


Ben G.

The best all in one platform (trialled others) and service

Integration was seamless, having a dedicated client manager on call with professional expertise that acts more of an educator than an implementor trained us how to use this software not what to do exclusively. Impartially, there's nothing I don't like.

Issues solved
Stock control. Selling via 5 channels is impossible to track without CIN7.
Exact cost price - Paid in a different currency, need to add in extra shipping and handling costs, storage fees? no problem, it's all there, per item, per batch.

+1 for Client manager Frankie, a true professional and educator.
+1 For honest sales executive Shyam


Vasili K.
Industry: Construction
Company size: 2-10 Employees

CIN7 ERP for a technical sales business

Used Daily for 1-5 months
Reviewed on 13/09/2020
Review Source: Capterra

Pros

Intuitive process flow.
Nice fit with existing processes.
B2B Platform.
Customer Service.

Cons

No ability to digitally pick items in a warehouse

Response from Cin7

Hello Vasili,
Thank you for your review. We are happy to know that you found value in our software system and our support team.
We will share your feedback with the product team as we are always looking for improvements.

Sincerely,
The Cin7 Team

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Sean S.
Industry: Food & Beverages
Company size: 2-10 Employees

Extremely powerful inventory and order processing and logistic package

Used Daily for 6-12 months
Reviewed on 11/09/2019
Review Source: Capterra

While challenging to learn and deploy, it's unique feature set and capabilities mean they don't have any one direct competitor and you'd have to piece together multiple platform and cloud services to get the same level of features and functionality.

Pros

Cin7 has allowed us to integrate and resolve most of our order processing, logistics, inventory and accounting functions into one platform. The API integration into Xero is critical for our business. The reporting capabilities are very powerful and can be used to resolve a number of sales, inventory and regulatory reporting requirements. There really isn't any product on the market that rolls all these features into one package.

Cons

The price is very expensive and the learning curve is quite steep. The CRM functions are pretty light and need fleshing out. Of most concern were the surprisingly large number of bugs and errors in the reports. Support has been responsive and fixed most issues we have discovered in a timely fashion, but it has been surprising how many bugs we have identified and had to report. This left us feeling like we were paying to be a beta tester. As time goes on and the product matures, this should become less of an issue and I don't consider it a deal breaker, but Cin7 could really improve in this area.

Response from Cin7

Hi Sean,
Thank you for your review. We are glad to hear that you found value in our software system and support team.
We will share your feedback with the product team, as we are always looking for improvements.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

Elizabeth T.
Industry: Wholesale
Company size: 2-10 Employees

Streamlined our small team's workflow

Used Daily for 1-5 months
Reviewed on 10/09/2020
Review Source: Capterra

We're really happy to transition to cin7. We'd rather train ourselves and invest in our time than train a new hire.
We'd happily recommend to colleagues!

Pros

The onboarding process is relatively simple as long as you plan nominate someone who willing take the time to understand the work flow for your business. Coming from a very old system, we've really enjoyed the seamless integrations Cin7 have provided with our ecomm, wholesale/b2b and purchasing. Xero was also a seamless transition.
Our on boarding manager, [SENSITIVE CONTENT HIDDEN] was exceptional; she was always available, transparent and assisted us via email, zoom and phone whenever we had a question. Most importantly, she was always prompt.

Cons

We're aware of an upgrade to the b2b portal, but hopefully this is a massive improvement on what is currently available. It works, but doesn't reflect all other touch points in our branding. It's not an ideal experience for our customer.
Email templates/settings need some work. These can be confusing and for those with little coding knowledge, are very basic.
We also have some problems with basics that are required on picking/packing slips and zone locations etc and this is difficult when the pick and pack app is also unavailable for us.

Response from Cin7

Hello Elizabeth,
Thank you so much for this brilliant review! We are happy to know that Cin7 could meet your business expectations and that we could help in supporting you in ways we could. We'll make sure to share what you've written here with our team, and will conisder your points to improve our product further. We look forward to continuing to work with you and to help you in ways we can.

Sincerely,
The Cin7 Team

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Lachlan B.
Industry: Wholesale
Company size: 2-10 Employees

Decent software Terrible support and service.

Used Daily for 1-5 months
Reviewed on 18/10/2019
Review Source: SoftwareAdvice

Trying to move our inventory management system to a cloud based one and one that links directly with Xero accounting software.

'Onboarding' process was not finished during the time line that Cin7 dedicated to onboarding. Once this deadline elapsed we've been drowning in bugs that we can't get help with. Usual response is 'we're sorry - someone will get back to you in 48 hours.' no one does then we have to keep chasing them for weeks...

Pros

Powerful reporting functionality. Cloud based so good access.

Cons

Support. We have a bug list a mile long and we can't get anyone from Cin7 to respond. I'm actually reviewing here in the hope that having it in public will prompt Cin7 into getting back to us. We switched to their inventory management system but trying to get help to make the program work to the requirements of our business has been a nightmare. Unless this suits your needs perfectly straight-out-of-the-box I recommend you look elsewhere.

Response from Cin7

Hi Lachlan,
Thank you for your feedback. It looks like our team escalated your account to senior customer service representatives early last week. We apologize for your frustration and thank you for your patience. Our representatives will continue to work with you to resolve these issues.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 1.0/10

Ben G.
Industry: Retail
Company size: 2-10 Employees

The best all in one platform (trialled others) and service

Used Daily for 6-12 months
Reviewed on 28/07/2020
Review Source: Capterra

Integration was seamless, having a dedicated client manager on call with professional expertise that acts more of an educator than an implementor trained us how to use this software not what to do exclusively. Impartially, there's nothing I don't like.

Issues solved
Stock control. Selling via 5 channels is impossible to track without CIN7.
Exact cost price - Paid in a different currency, need to add in extra shipping and handling costs, storage fees? no problem, it's all there, per item, per batch.

+1 for Client manager Frankie, a true professional and educator.
+1 For honest sales executive Shyam

Pros

CIN7 Offers complete accountability of product traffic from purchase orders through to customer tracking numbers. Best components are the seamless integrations and 100% tracking costs.

Cons

Integration was seamless, having a dedicated client manager on call with professional expertise that acts more of an educator than an implementor trained us how to use this software not what to do exclusively. Impartially, there's nothing I don't like.

Response from Cin7

Hello Ben,
Thank you so much for this brilliant review! We are happy to know that Cin7 could meet your business expectations and that you had a pleasant experience with our onboarding team. We'll make sure to share what you've written here with our team. We look forward to continuing to work with you and to find as many ways as we can to help your business.

Sincerely,
The Cin7 Team

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

User recommendation
8.4/10
Based on 403 user ratings
Compare user recommendation rating with alternatives
Compare with alternatives

Cin7 Pricing

Cin7 Pricing

Starting from
N/A
Free Trial
Subscription
Value for money
Value for Money
4.1/5
Based on 403 user ratings
Compare value for money rating with alternatives
Compare with alternatives

Cin7 Features

Cin7 Features

API
Activity Dashboard
Activity Tracking
Audit Trail
Auditing
Automatic Notifications
Billing & Invoicing
Compliance Management
Customisable Reporting
Data Import/Export
Document Management
Document Storage
Inventory Management
Inventory Tracking
Monitoring
Real Time Data
Real Time Reporting
Reporting & Statistics
Third Party Integration
Workflow Management
Features
4.2/5
Based on 403 user ratings
Compare features rating with alternatives
Compare with alternatives

Categories

Additional information for Cin7

Additional information for Cin7

Key features of Cin7

  • 3PL management
  • API
  • Adjustable security levels
  • Barcode printing
  • Credit notes
  • Custom pricing
  • Custom stock status
  • Customisable email templates
  • Customisable receipts
  • Drill-down reporting
  • EDI
  • EDI Connections
  • Forecasting
  • Multi-address delivery with central billing
  • Multiple branch stock tracking
  • Multiple currencies
  • Multiple integrations
  • Offline POS
  • Online B2B ordering
  • Real time reporting
  • Real-time inventory syncing
  • Report filtering
  • Stock value tracking
  • Warehouse management
  • ebay

Benefits

Stock can be marked with custom statuses, including faulty, reserved, and in transit, allowing users to flag stock or reserve goods during a transition

Users can sell directly from distribution center stock if a shop’s stock is insufficient, with no need for branch transfers

Cin7 processes sales over multiple channels with all stock synced in real time

Stock can be tracked across multiple branches through one Cin7 account, maintaining accurate figures when stock is distributed between locations

Stock can be bought and sold in different units, with Cin7 tracking based on the main unit of measure, with orders able to be displayed in another unit at a different price

Cin7’s cloud POS can continue to work even when not connected to the internet

Cin7 FAQs

Cin7 FAQs

Below are some frequently asked questions for Cin7.

Q. What type of pricing plans does Cin7 offer?

Cin7 offers the following pricing plans:

Pricing model: Subscription

Free Trial: Not Available

Q. What are the main features of Cin7?

Cin7 offers the following features:

  • 3PL management
  • API
  • Adjustable security levels
  • Barcode printing
  • Credit notes
  • Custom pricing
  • Custom stock status
  • Customisable email templates
  • Customisable receipts
  • Drill-down reporting
  • EDI
  • EDI Connections
  • Forecasting
  • Multi-address delivery with central billing
  • Multiple branch stock tracking
  • Multiple currencies
  • Multiple integrations
  • Offline POS
  • Online B2B ordering
  • Real time reporting
  • Real-time inventory syncing
  • Report filtering
  • Stock value tracking
  • Warehouse management
  • ebay

Q. Who are the typical users of Cin7?

Cin7 has the following typical customers:

Small Business, Large Enterprises, Mid Size Business

Q. What languages does Cin7 support?

Cin7 supports the following languages:

English

Q. What type of pricing plans does Cin7 offer?

Cin7 has the following pricing plans:

Subscription

Q. Does Cin7 support mobile devices?

We do not have any information about what devices Cin7 supports

Q. What other apps does Cin7 integrate with?

Cin7 integrates with the following applications:

9 Spokes, Capsule, Crossfire Cloud EDI, Magento Commerce, Mailchimp, QuickBooks Online, QuickBooks Online Advanced, SphereWMS, Starshipit, Xero

Q. What level of support does Cin7 offer?

Cin7 offers the following support options:

Online Support, Phone Support, Knowledge Base, Video Tutorials, FAQs