Vonage Business Communications

Key benefits of Vonage Business Communications

Busy Lamp Field (BLF) allows users to see which phones on the system are in use, in real time. Each BLF key acts as speed dial to the associated phone.

Call announce whispers an audible call tag before the call is connected, informing users of the caller ID, and for calls forwarded to personal cell phones, an announcement that the incoming call is a business call, to ensure a professional answer.

Call continuity reroutes calls to a backup number in the event of loss of power or Internet connection, preventing service interruption and dropped calls.

Call recording is available both company-wide and on demand on an extension-by-extension basis. Company-wide recording is controlled by system administrators, with files downloadable and shareable by email. On-demand recording allows users to record important calls to verify conversation details or take accurate notes, and works with the mobile app.

Call monitoring allows administrators to listen in on users’ calls to monitor performance, and also “whisper” to the user on the call, and “barge” into the call and speak to both parties. Calls can be monitored anywhere in the world.

Call groups can be set up, creating virtual departments with every extension ringing simultaneously for an inbound call to ensure that no inbound calls are missed.

Voicemail-to-email and voicemail transcription enable users to check their voicemail from their PC and phone, check messages when it is not possible to take a call, and forward voicemails via email.

The virtual receptionist lets users route callers to the appropriate department or individual, and customize call routing for holidays, lunchtimes or after hours calls. A main company number can then be used on promotional material, with callers directed to the correct department by selecting a menu option.

Vonage Business cloud technology supports conference bridge, allowing up to 30 users to participate in a single call, on a dedicated number, with no need for a third-party conferencing system.

Paperless fax removes the need for manual faxing, facilitates the sending of faxes from both mobile and desktop, gives all users their own fax numbers and manages all email, voicemails and faxes in a single inbox.